Ticket No 100-02-10301519 100-02-10550646 100-02-10526366

Problem Ticket # 100-01-28257107 100-01-28858034 100-01-28795704

Assigned To

Status Suspended Suspended

Date Raised 5/29/2012 12:00 8/15/2012 9:53 8/6/2012 21:32

KZY1JG

Suspended

DW Problem Description IDW Trace Deal Flow on Future Discontinued Items(Data Research) Market Expert - Unable to Run item have no UPC on Panel 2 and 3

Additional Notes Please open a ticket for IDW. Ticket number may be sent back to this address. Issue -user called in & reported that he is unable to run Market Expert. hence assigned ticket to next level. These items showed up in the costbook this week with the "D" in the UPC but I noticed that they still had a line group attached so I checked them out in DemandTec. When I pulled up these codes they have no UPC on Panel

Raised By JOSHUA MONTALBO

Duplicate Ticket Number NA NA NA

Denise Dabrowski

Ticket No

Problem Ticket Assigned To #

100-01-28747064 100-01-28830944 GZ560M KZY1JG

Status

Date Raised

Date Closed

100-02-10507572 100-02-10539143

Closed
Closed

7/31/2012 9:15 8/10/2012 17:52

8/14/2012 10:46 8/13/2012 9:44

DW Problem Description

Slow Running IDW Report From: Tara Abbatoy [mailto:tabbatoy@topsmarkets.com]

Additional Notes
08/14/12 10:46:53 (GZ560M): The statistics were run August 8th. Brian's running of reports on Thursday went well. Sunday evening and Monday morning scheduled reports ran good for Brian. Closing ticket. 08/13/12 09:44:01 (KZY1JG): duplicate . Supply chain team is looking into the issue.

Resolution

Raised By

Duplicate Ticket Number

Brian Donley Tara Abbatoy

NA NA

Ticket No

Problem Ticket #

Assigned To

Status

Date Raised

100-02-9646112 100-02-9664371 100-02-9718196 100-02-9718661 100-02-9545796

100-04-101532 100-04-101533 100-04-101535 100-04-101537 100-04-101539 100-04-104224

KZY1JG KZY1JG KZY1JG KZY1JG KZY1JG KZY1JG

Updated Updated Updated Updated Updated Updated Updated Updated

1/4/2012 7:19 1/4/2012 7:44 1/4/2012 7:54 1/4/2012 8:01 1/4/2012 8:15 4/27/2012 9:04 6/13/2012 22:20 8/3/2012 2:42

100-02-10154193100-04-105362 100-04-106664

100-04-106667

Updated

8/3/2012 2:57

DW Problem Description

Remedy ticket classification was: Category: distributed applications Type: data file maintenance Detail: store data integrity Brief Three Items had retails brought over onto panel 4. I cannot reauthorize and then discontinue these items because they are sour There is a problem with the data for stores #360 & #676 w/e 12/17/2011. On a random basis, 15 min. data buckets are repeate We received a file with all of the warehouse items that were set up as 3664 dummy codes for the c-stores.The first section of th MII1028I CONFLICT display QNAME RNAME Requestor Type SYSDSN GP.SMS.BIB029K.SCAN.C wms files not transferring from mainframe Facing an issue with the Bctr application ZOS upgrade 1.13 analysis and testing

Descripency in GL report

Additional Notes

Remedy ticket classification was: Category: distributed applications Type: data file maintenance Detail: store data integrity Brief Three Items had retails brought over onto panel 4. I cannot reauthorize and then discontinue these items because they are sour There is a problem with the data for stores #360 & #676 w/e 12/17/2011. On a random basis, 15 min. data buckets are repeate We received a file with all of the warehouse items that were set up as 3664 dummy codes for the c-stores.The first section of th MII1028I CONFLICT display QNAME RNAME Requestor Type SYSDSN GP.SMS.BIB029K.SCAN.C TOPS requests assignment to DW.Category: distributed applications Type: oms order management system Detail: transmission User called in saying that facing an issue in the Bctr application which is in mainframe User said that is able to login to the Bctr , but is unable to get into the promotion in it ZOS upgrade 1.13 analysis and testing in dev and prod. I am hoping you can help me with an issue that has surfaced this week. I provide a number of reports, to the franchise owners, so they can verify our charges to them. One of the reports is a Billback report (franchise120707.txt) is the report in question which does not tie out to the charged in the general ledger. All franchise locations (021, 058, 059, 066, 113, 114, & 115) are off by the same dollar amount $2,471.93. The report

Raised By

Duplicate Ticket Number

NA DIANA SITARSKI DOUGLA SCLAYDON WENDY PARK NA LINDA W LITWIN

NA NA NA NA NA NA NA NA

NA

Problem Ticket #

DW Ticket No

Assigned To

Status

100-04-70393 100-04-70585

100-02-5579199 100-02-5668965

SK Senthil/Aruldoss

Closed Closed

100-04-70588 100-04-70594 100-04-70595

100-02-5761255 100-02-5594813 100-02-5663345

SK SK SK

Closed Closed Closed

100-04-71112

100-02-5769957

SK/Ram

Closed

100-04-71033 100-04-70592

100-02-5537309 100-02-5572754

Senthil Senthil

Closed Closed

100-04-70593

100-02-5588705

Senthil

Closed

100-04-71492 100-04-70584

100-02-5869178 100-02-5650803

Venkat Venkat

Closed Closed

100-04-71704 100-04-70591

100-02-5894522 100-02-5564334

Suresh Venkat

Closed Closed

100-04-70710

100-02-5785242

Venkat

Closed

100-04-70769

100-02-5785242

Venkat

Closed

100-04-73554

100-02-6121397

Suresh

Closed

100-04-77213 100-04-78186

Venkat Mike

Closed Closed

100-02-6072166 100-02-5699385 100-02-5572762

100-04-73901 100-04-70586 100-04-70581 100-04-75469

Venkat Suresh Suresh Ravinder

Closed Closed Closed Closed

100-02-6434657

100-02-5474371 100-02-5553180 100-02-5551734 100-02-5590388 100-02-5463882 100-02-5616738 100-02-5546710 100-02-5546733 100-02-5606166 100-02-5650264 100-02-5606237 100-02-5651980 100-02-5671986 100-02-5716872 100-02-5536319 100-02-5749919 100-02-6175331

100-04-77267 100-04-78550 100-04-70298 100-04-70372 100-04-70374 100-04-70375 100-04-70376 100-04-70377 100-04-70378 100-04-70379 100-04-70380 100-04-70381 100-04-70382 100-04-70383 100-04-70384 100-04-70385 100-04-70388 100-04-70392 100-04-70395 100-04-74189

SK Rajendra SK SK

Aruldoss

Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed Closed

SK Senthil

100-02-6228102

100-04-74599

Senthil

Closed

100-02-5953707

100-04-72070

Senthil

Closed

100-02-5930051

100-04-71901

Venkat

Closed

100-02-5914566 100-02-5872679 100-02-5851773

100-04-71702 100-04-71628 100-04-71220

Suresh Senthil SK

Closed Closed Closed

100-02-5612177 100-02-5725934

100-04-70582 100-04-70390 100-04-70391

Mohana

Closed Closed Closed

100-02-6066836

100-04-73557

Venkat

Closed

100-02-5822604 100-02-5822405 100-02-5606245

100-04-74187 100-04-71040 100-04-71039 100-04-71036

Senthil SK Mohana Mohana

Closed Closed Closed Closed

100-02-5606236 100-02-5541644 100-02-5677490 100-02-5678308 100-02-5720933 100-02-5621582 100-02-6105458

100-04-71035 100-04-70291 100-04-70373 100-04-70386 100-04-70387 100-04-70389 100-04-70394 100-04-73555

LZ0VPB SK

Closed Closed Closed Closed Closed Closed Closed

Senthil

Closed

100-02-6217399

100-04-74475

Senthil

Closed

100-02-6129888

100-04-74556

Senthil

Closed

100-02-6322979

100-04-75264 100-04-75468

Senthil Ravinder

Closed Closed

100-02-6443345

100-04-76315

Senthil

Closed

100-02-6424709

100-04-76375

Senthil

Closed

100-02-6430610

100-04-76376

Senthil

Closed

100-02-6441675

100-04-76896 100-04-78534 100-04-71491

Suresh Mike Suresh

Closed Closed Closed

100-02-5481627

100-04-83654 100-04-84051 100-04-70844 100-04-68415

Suresh Suresh TZ9XX4

Closed Closed Closed Cancelled

100-02-5843292 100-02-5923114 100-02-6489905 100-02-6489905

100-04-71118 100-04-71743 100-04-77220 100-04-77226

Cancelled Closed Closed Closed

100-02-5766223 100-02-5799452 100-02-5847215

100-04-71110 100-04-71114 100-04-71119

Closed Closed Closed

100-02-7468151

100-04-77332 100-04-86389

Closed Closed

100-02-5904759 100-02-7768340

100-04-71651 100-04-88860 100-04-89326

TZ9XX4 LZ0VPB

Closed Closed closed

100-02-6693317 100-04-78241 100-04-89837 100-04-90247 100-04-92404 100-04-101531 100-04-101527

100-04-78241 100-04-89328

KZY1JG FZNVF6

100-02-9641567

KZY1JG KZY1JG

Closed Closed closed Closed Closed Closed Closed Closed

Date Raised

Date Closed

5/26/2009 0:32 5/31/2009 18:13

6/2/2009 13:27 7/27/2009 7:41

5/31/2009 18:17 5/31/2009 19:02 5/31/2009 19:04

6/2/2009 13:44 7/27/2009 7:36 7/27/2009 7:34

6/14/2009 23:08

7/27/2009 7:30

5/31/2009 18:09 5/31/2009 18:59

10/6/2009 6:54 10/6/2009 7:07

5/31/2009 19:01

10/6/2009 7:14

6/29/2009 4:03 5/31/2009 18:10

10/6/2009 7:16 10/13/2009 4:04

7/2/2009 8:55 5/31/2009 18:58

9/28/2009 14:35 10/29/2009 1:34

6/2/2009 13:29

10/29/2009 1:44

6/4/2009 12:22

10/29/2009 1:43

8/19/2009 8:05

10/22/2009 3:38

12/2/2009 15:28 1/7/2010 10:00

12/3/2009 2:30 1/19/2010 9:24

8/6/2009 16:15 5/31/2009 18:14 5/31/2009 18:04 10/15/2009 5:43

4/13/2010 7:30 4/13/2010 7:36 4/13/2010 7:39 4/13/2010 7:41

12/3/2009 15:59 1/19/2010 11:44 5/21/2009 16:21 5/25/2009 23:07 5/25/2009 23:12 5/25/2009 23:12 5/25/2009 23:13 5/25/2009 23:13 5/25/2009 23:14 5/25/2009 23:15 5/25/2009 23:15 5/25/2009 23:16 5/25/2009 23:17 5/25/2009 23:17 5/25/2009 23:18 5/25/2009 23:19 5/25/2009 23:20 5/26/2009 0:32 5/26/2009 0:42 9/8/2009 10:24

4/13/2010 7:43 4/13/2010 7:52 4/21/2010 15:42 4/21/2010 15:45 4/21/2010 15:47 4/21/2010 15:51 4/21/2010 15:52 4/21/2010 15:53 4/21/2010 15:54 4/21/2010 15:56 4/21/2010 15:56 4/21/2010 15:57 4/21/2010 15:58 4/21/2010 16:07 4/21/2010 16:20 4/21/2010 16:21 4/21/2010 16:22 4/21/2010 16:22 4/21/2010 16:23 4/21/2010 16:24

9/14/2009 15:54

4/21/2010 16:25

7/14/2009 12:50

4/26/2010 11:16

7/9/2009 2:39

4/26/2010 11:16

7/2/2009 8:51 6/30/2009 11:52 6/21/2009 23:02

4/26/2010 11:15 4/26/2010 11:14 4/26/2010 11:11

5/31/2009 18:07 5/25/2009 23:22 5/25/2009 23:22

4/26/2010 11:09 4/26/2010 11:06 4/26/2010 11:08

8/5/2009 15:35

4/26/2010 11:18

9/8/2009 10:18 6/11/2009 16:03 6/11/2009 16:01 6/11/2009 15:56

4/26/2010 11:18 5/20/2010 10:45 5/20/2010 10:44 5/20/2010 10:43

6/11/2009 15:54 5/21/2009 14:36 5/25/2009 23:11 5/25/2009 23:19 5/25/2009 23:20 5/25/2009 23:21 5/26/2009 0:33 8/14/2009 17:43

5/20/2010 10:42 5/20/2010 10:32 5/20/2010 10:32 5/20/2010 10:36 5/20/2010 10:37 5/20/2010 10:38 5/20/2010 10:40 5/20/2010 10:48

9/11/2009 8:47

5/20/2010 10:49

9/17/2009 7:33

5/20/2010 10:50

10/8/2009 11:31 10/15/2009 5:29

5/20/2010 10:52 5/21/2010 6:03

11/6/2009 14:05

5/20/2010 10:54

11/9/2009 10:45

5/20/2010 10:55

11/9/2009 10:48

5/20/2010 10:56

11/23/2009 10:46 1/19/2010 9:27 6/29/2009 4:02

5/20/2010 11:28 5/20/2010 11:30 6/9/2010 18:30

5/26/2010 3:45 6/2/2010 16:38 6/6/2009 17:14 3/24/2009 16:57

6/8/2010 8:35 6/9/2010 9:21 6/16/2010 4:17 4/3/2009 10:46

6/14/2009 23:45 7/3/2009 1:03 12/2/2009 19:33 12/3/2009 2:37

6/23/2009 14:47 10/12/2009 12:48 12/3/2009 2:32 12/7/2009 1:56

6/14/2009 23:01 6/14/2009 0:00 6/14/2009 0:00

9/21/2010 1:25 9/21/2010 1:17 9/21/2010 1:23

7/12/2009 0:00 8/3/2010 7:56

9/21/2010 4:19 5/20/2010 10:38

6/30/2009 0:00 10/13/2010 11:13 10/26/2010 6:36

11/2/2010 2:31 5/16/2011 15:55 5/17/2011 7:27

1/8/2010 16:12 10/26/2010 7:19 1/8/2010 16:12 11/10/2010 0:41 11/23/2010 2:37 2/3/2011 6:32 1/4/2012 7:09 1/4/2012 6:05

6/15/2011 8:11 6/15/2011 8:21 6/15/2011 8:21 6/15/2011 7:32 5/8/2012 7:27 5/8/2012 7:12

DW Problem Description

use needs to report an issue with the bonuscard application. she access this application via the mainframe\ bctm program. she can sign on okay , but while within the application she gets an error message that indicates her to check the transaction name. user has rebooted the system ad relaunched the application several times, but no luck. All the activity request files being sent to Upromise from TOPS have 0 records. This has been happening since I am missing job: XPTRSTJB Tag-Str-Tot XPTRSTJ8 Run date 5/6/09 Please run and send interdepartmental mail to my attention user wanted prices at the store # 610 isp prices match the mainframe however pos prices does not match user wanted this to be corrected. The rebate file yesterday but it appears it was run with an incorrect "Deal Date" range. The attached file "Deal Date" range is for the period 02/22/09 to 04/18/09. The previous received and paid rebate file was for the "Deal Date" Please open a problem ticket for the following: Tops' billing system has been billing vendors incorrectly for "Period Billings" starting with the period 4 billing. The period 5 billing is incorrect as well. We anticipate that the period 6 billings will be incorrect as well, if the problem is not fixed before the end of period 6. "Period Billings" are for on-going volume based deals that extend over several periods. One billing is created for each period at the end of each period. Each period's billing should only bill the vendor for that one period's activity. The period 4 billings not only billed the vendors for their period 4 activity but also for their period 3 activity as well. The period 5 billings not only billed the vendor for their period 5 activity but for their period 3 and period 4 activity as well. We anticipate that, if the problem is not fixed, the billings generated at the end of period 6 will include the activity for period 6, 5, 4 and 3. We are not sure if the error is occurring in the Accounts Receivable System or in MIC. This error is costing Tops exorbitant expense as these billings are deducted by a third party who charges the vendors fees for making these deductions. The fee is based on a percentage of the deduction made. Tops will have to Issue: user said that the data warehouse report extended level 2 gross profit persent and level 2 gross margin the category is fresh bread and it looks like its only on the promoted items its the issue with the idw application user said that its the issue with the incorrect data return assigning as per the EKMS user has retail that came in 04/01/09 and she has no idea where it has come from item number is 268757 Following items are missing in retail. Items are missing in PANEL -4 OF THE MIC-2 APPLICATION. Please open a problem regarding a past date in MIC2 panel 5 where item 101585 panel 5 still showing the example items: 463706,ticket 463702 and 845285. date of 060709, which has passed when the item was discontinued and the screen should never show a past date. Here are the print screens regarding this issue: The item is ITM 101585 Price point data integrity error.

I have a couple cigarette items and a Mentos candy item that have different C&S crosscodes in MIC and OMI. These codes should always match in both systems. Below you will find screen shots that I have provided as examples of where the problem appears to be. The following codes need to be fixed, 7059-31990, 7059-31970, 7059-200716. OMI Function 01 Support Screen 1 The Job that purges Item from Future Retail MIC Panel screen is GPMIC500 based on the feed from DemandTec. DemandTec sends the Item information based on the Item Authorization file that's sent through the batch process. Banda, Rajendra [2:42 PM]: Items will not be available at stores today1 detailed description: This is to inform that due to some data issues in last night's Batch, we did not process the following vendor/items. 007059405508, 007059700512, 007059702040 Banda, Rajendra [2:42 PM]: Items will not be available at stores today1 detailed description: This is to inform that due to some data issues in last night's Batch, we did not process the following vendor/items. 007059405508, 007059700512, 007059702040 Hello Linda, Hope all is well. I have attached a parm card for a floral item. I do not have the source or item code for this item I only have the Internal Item Number. Also all MIC panels seem to be missing its just panel 1 we are getting for this item. Could you please try to delete it out of the system for us. Remedy ticket classification was: Category: distributed applications Type: pos Detail: pos eft software Brief Description: bin management Description: ebt cards not being recognized at stores, the prompt for credit of debit only this file did not go to the stores, could this have an impact? t_xxxx_pos_ftp_2_pos_bin.sh job failed at all stores Original Contact Info->contact.name:NA; first.name:tom; last.name:knapp; contact.phone:607-734-6686; extension:NA; contact.email:NA; address.1:n/a; address.2:NA; city:n/a; state:n/a; country:n/a; ISO Country code:NA; postcode:n/a; eds.contact.loc1:tops; eds.contact.loc2:store 551; eds.contact.loc3:NA;user.id:AHLR_TEC;Net ID:NA Original Alt Contact Info->alternate.contact:AHLR_TEC; phone:607-734-6686; extension:NA BonusCard did not go into conflict with existing Bonuscard. A new promotion was sent from DT with the same Please create a separate ticked for the Resolution Center assigned to the the promotion was added to BonsuCard promotional dates as an existing promotion. Instead of creating a conflict, TOPS_APPS_Supply_Chain_Server_Group for the issue described below. The two problems below are sourced from different applications. Phil Attached is the spreadsheet with information on the 4 products. For applications that are fed from the ACES database, incorrect descriptions are being assigned to items.

user needs to delete a vendor. user creates a new item and she gets a flicker abend screen RGIS is a vendor who is working with TOPS. there are some jobs interact with RGIS and as per the TOPS BSA they are no longer in TOPS mainframe. We need to do the analysis and find out the list of components that falls under

Problem Description: ----------------------------18,000+ BIN records were deleted in POS for all 76 stores due to incorrect data file containing ?bin deletes? received from M&M Mainframe System to Retail System. Root Cause Determination & Permanent Corrective Actions: -------------------------------------------------------------------------The Mainframe Job XPXCMW05 that runs as part of Marketing & Merchandising batch stream abended on 30th Oct'09. It was due to the partial BIN file that was received from vendor CHASE. The job XPXCMW05 when it was trying to process the partial file abended in the 2nd step of the JCL. When a full file was requested and received from CHASE, the team checked the job spool where it showed a successful return code for Step 3. As 'Step 3' was showing a successful run status, the team restarted the job from the subsequent step i.e. step 4. Note : The actual abend was in 'Step 2', but the JCL did not have any 'CONDITION Code' coded for Step 3 and in turn did not check the return code of the previous step. The 'Step 3' does the comparison of the old and new file and when it ran incorrectly on 30th Oct'09, it compared the partial file against the file that was created during the previous week's processing. The processing of partial file created incorrect 'BIN Delete file' and 'BIN ADD file' that was transmitted to all the Stores on 2nd Nov'09. The incorrect partial file processing created more deletes than usual and when it was sent to the Stores, the data was applied in all the Store database and more BIN records were deleted. As the issue was affecting the Stores, the Retail team had to manually add few BINS that were incorrectly deleted in the Store database. PCMXT.REQUEST_PARM Table Update. PCMXT.REQUEST_PARM Table needs to Update with Correct File User is facing an issue with bonus card coupons. m and m application, bonus card coupons items not showing on the bonus card mic panel 4 and mic panel 5 are displaying 3 bonus card coupons. User facing an issue with a mainframe application. User is facing an issue with bonus card coupons. User is facing an issue with bonus card coupons. Bonus Card deals are possibly beign reused too quickly. Job XPTDI020 Report X Bonus Card Coupons are not flowing from Bonus Card on the mainframe to the stor user has a promotion which in correct on bonus card, however when it is publish User said there is a promotion number-7509 is not linked to all stores in MIC. the user wanted a ticket for bonus card the bonus cards does not have the another card coupons attached to it Mic Panel 5 is showing bonuscard coupons with a future start date, and past end Items being linked to a bonuscard coupon when the item is not effective. Issue ? User needs to open a problem ticket for bonus card. in tops bonus card user is trying to change the end data on a promotion Stores are reporting they received EDLP Shelf Tags instead of Sale Tags. (27items)

Please open a ticket: User id: tukak6 Tops Markets Email: kkerr@topsmarkets.com last 4 digits of SSN# 9549 phone 716-635-5345

New example of bonuscard ticket: 100-02-559-0388. Two bonuscard coupons for the same item, and neither coupon is in conflict. Both coupons are currently showing on Mic Panel 4, Mic Panel 5. Stores are reporting that the pricing is not at the store. Coupons 36852 42765 Both coupons are pulled on 7/22.

Item is scanning at back door, is in ISP, NOF in PV gun and at register.

To correct this, I have done forcedown, retail change, and it was in BC on batches effective 7/05/09 but item status at front end has not updated. The initial store reporting is 431 but suspected to be true for all stores serviced by this GIARUSSA,GARLIC CHOPPED - 97144-647 (upc 00-26825-00647)- DSD New Item NOF) We are trying to FORCE DOWN the following New Item from MIC to Stores' systems to be able to scan at POS. New Item Effective Date 6/28/09. Store 409 is reporting this item still Not on File as of Today 7/2/09. I forced down the retail on Wednesday 7/1/09 for effective Thursday 7/2/09. We did force this item down to store 264 on Monday 6/29/09 for eff 6/30/09 and it did work. VENDOR ITEM# A DESCRIPTION DEPT SZ SZ UPC Please create a problem ticket as there are 000414 (ASC) Src Codes on future Ads in Adplex. We no longer use ASC as a Src Vendor and these codes should not be flowing through to future Ads in DemandTec or Adplex. user needs to report stores receiving regular shelf tag from the vendor tag run The following three items are coming up with a UM of 9 at Store 419. In MIC th user verifying new items that were setup in mic 2 the system is allowing the invalid store numbers to go through it should be giving a message that it is incorrect itm : 654581 vendor number : 96490 item code : 001013 Please open a problem ticket regarding Merchandising and Marketing mainframe ap Bonus card is supposed to have a limit of 500 points for gas for some reason user was able to take 50,000 off but

On w/e 07/18/09 there was a feed that came in ABC1 feed named "bonus card adj" All stores are off by this amount on their cashsheets. We need to know what this feed is

Thank you, Bonny J. Majchrzak P - 716-635-5686 F - 716-635-5967 Accountant - Inventory Tops Markets, LLC. Please open a ticket to research the following items which should have been included in BC Off batches effective 8/29/09 that did not delink at POS.

Items are still linked to BC expanded link #42360 with no end date. Promotion should have ended 8/29/09. In MIC : new ticket open with bonuscard / mic affecting the 6/13 ad user having problem with the bonus card. item code 290898 trying to send down to the store since monday and it will not go down to the stores user needs a similar ticket to be created as 7004133 name of the application merchanting and marketting item code 18362-32477 tag printing is incorrect at the store (MK_)need top open a ticket on gatorade issue M & M application (MK_)need top open a ticket on gatorade need top open a ticket on gm-hbc- axe "some zones not attached to pre-price promotions" user reporting invalid product status in demandtec. user ran a pricing senerio User having an issue accessing Bonuscard System(s) BCTR, and BCTM. Trying to update items for the upcoming ad this Sunday, and keep getting the following abend screen.

Please open a ticket on the following issue: User id: tukak6 Tops Markets Email: kkerr@topsmarkets.com phone 716-635-5345

We have two bonuscard coupons in the mainframe of bonuscard on Wednesday Sept 9th. 1) One Coupon was currently running in the stores, and the other was a future promotion. We needed to end the current promotion in Bonuscard, so the future coupon will go down to the stores properly. The Pricing Team, went into bonuscard to end the current deal, and noticed that this coupon was in conflict with a future deal. The only thing the team is able to do, is delete the conflict, and then delete the items off the coupon. By doing this, the promotion that is currently running at the store-- did not end. The items are still scanning on sale, even thou the on-line screens of Mic Panel 4, Mic Panel 5 does not show the items attached to a coupon. The coupon we killed does not show up on the on-line screens. We need to end the current bonuscard coupon at store level. Bonuscard Coupon 46359 currently running at store--- Sale Retail 2.99 Bonuscard Coupon 51154 suppose to start 9/20-9/26 ---Sale Retail 2/5.00 Both coupons 46359, 51154 were killed on Wednesday Sept 9th, Coupon 46359 is still scanning at store level, and Coupon 51154 is not at the store, which is correct, since the promotion of this coupon did not start until 9/20. Item codes: 270650 0-70784-60802 Tops Ultra 2x w/Blch 50oz 270651 0-70784-60808 Tops Ultra 2x w/ Softner 50oz

Please open a ticket on the following: We have had a discrepancy reported from store 431 for next week's ad that does not match what we see at our level. Would you please look in the POS and see what you see? The following is the background for what has happened. On Monday, August 17 the merchandiser reached out to Kim Kerr because a future sale item was going to have a conflict in BC. Kim looked in MIC and saw a current BC expanded link # of 49051 active in all stores. BC expanded link #39366 was in conflict in BCTM with BC49051. We "killed" the conflict and deleted the items from the promotion in BCTM. The next step we would take is to "F6" the promotion to delete the promotion and put the BC # back in after the next deadline to allow recycling of BC#s in a quicker fashion. UPCs for the two (2) items on this promotion are as follows:

Today the item looks as follows in MIC:

You will see that it looks like the item is linked to expanded link #49051. The following is the discrepancy reported from the store 431:

Issue #0238259 Details Type of Error Ad Retail/Off Retail Category Rewards 1 Priority Non-Perishable DSD Priority 1 Store Tops 431 Zone Store Pricing Zone 20 Pricing Coordinator Cindy Eamer - [t00431c3@topsmarkets.com] We need to know / understand Reported 08/20/2009 03:21:05 why PM the kill process of bonuscard coupons work or don't work. I will agree to close the ticket, but need to know why this happens, even thou we have manually process but this should not be the workflow. Meat Commodity Mix Reports are related to Meet Merchandizing system which is no more active in TOPS as per Cutover discussion with Ahold. as per the request from Tops BSA, we need to do the analysis and find out the list of User intimated to open a ticket for item 3664-81525. This item is Bulk Walnuts UPC 00-00000-01003 or UPC 0281003-00000 in MIC2. In the POS at the store the UPC comes up with the two previous along with 00-00000-00932 which is incorrect. Please see attchement with screen and tag prints. This should only have 00-00000-01003 and 02User intimate to Open a ticket on the following: user id: tukak6 email: kkerr@topsmarkets.com 716-635-5345 The stores received a batch this morning, batch number 292002 64 items got removed from bonuscard. All the Halloween promotions are set up in Demand Tec to end 10/31/09. Bonus card coupon 55486 has 150 items attached but only 64 items came down on a batch to go back to regular

User intimated as the following items are linked to a promotion in Demand Tec to be effective 11/1-11/7. Maintenance did not come down to have the items go on sale from 11/1-11/7. Stores received a changeback tag instead of sale tag. Demand Tec Promo ID: 98340. The following items should have come down to be on sale from 11/1-11/7 as a back to back. However, the on-line screens of MIC , and Bonuscard do show the sale retail. Currently we linked the items up manually in bonuscard to come down this weekend. Stores will need to print tags. Can you please tell me what may have happend to make these items not be put on sale? Did something happen when the file swere being loaded to bonuscard / tag file? User asked to create a problem ticket for the following issue: We have discovered that item codes possessing multiple UPC's in MIC that have a Velocity billback attached, are not updated with a reduction in cost to IDW. It appears that it only applies the cost reduction to the first UPC in numerical sequence. When deals are stacked - TPR and Points Only - they are going into confilct when the TPR promotion is setup as a User batch did not print. Batch number 31478 and 31479 back to back item changing from $ 1.69 to a $ 1.99 bonus retail, item scans at $ 1.99 but when you print tag it comes out $ 1.69, plu #68826700540..... plu #68826705913, User intimated that the file was compiled from the current Item Cost Book and the list of items whose retails were changed to $.01. User intimated that Item for IMAC 100-05-14308958 did not get deleted. Will need to run special process to delete. Issue With SIM Maintenance Process In Mainframes (During ASC Decommission) Issue with Userreports JDA Floorplanning Planogram file 6ADA0800.ALN was assigned as "live" planogram on Floorplans When opening the floorplans, this file is now a "historic" planogram This has changed on most floorplans, even ones not worked on. Only 1 store floorplan did not change...store # 114 In floor planning instead of posting actual live planogram data it is posting historical planogram data Bonus card fuel points are not showing up on reciepts effecting several stores bonus card fuel points are not showing up on reciepts effecting several stores floorplanning issue I would like to open a problem Tix for the following issue in JDA-Citrix, Floorplanning. When I try to assign the following POG, it immediately closes the entire application without saving or warnings.. 55601006.TLN CITRIX JDA Floorplanning issue When viewing and printing planograms from space planning and the viewer the location ids are not listed in the correct order. The image of the planogram is correct, the words list the products in an incorrect order. User has forgot to set the subclub information in the mainframe when we switch from subclub 8 subclub 9. EME didn't get this information feed from MF. Zone 52 was deleted from the system in April, but is appearing on Discontinued items in the system. The first prompt on IDW reports allows you to enter a custom name for the report so that when it shows up in the History List you can tell one report from another, but this feature is not working. The majority of reports that I run are POS Movement w/Cost reports and even when I enter a custom name in the User stated JDA Space Planning We are missing 9/25 AD data for NY, BR and SYR in Adplex.

Problem: I have entered an Off Invoice for the attached four items. When I have completed the process and then F12 a Retail Effective, Retail End and Retail have populated. Below are the exact steps that I have taken to enter Vendor 11179 (UNFI) is not locked out in MIC, but items exist in OMI Catch all cause code to be used when other cause codes do not seem appropriate. This cause code should only be Discontinued Item did not get correct tag type Items in DT with no movement, but are Active TOPS_MARKET:USCLZTOPS004:Ping is in Broken status. (The Device address 10.31.192.35 has failed to Ping.) Please open a problem ticket for Mainframe MIC2, M&M application regarding discontinued items showing retails re-loaded to the p The vendor delete for store 588 was run on 10/6. The vendor delete for Store 452 was run on 10/12 - job GPMIC69A. There are so

Resolution

It's problem with key board confirmation. Mike johnson identified this and asked user to change his key board configuration. Then th Senthil and Aruldoss ran catch-up processing and sent Activity records to UPromise. Then user agreed to close the ticket.

The user was added to the reicipient list for receivingthe Control-D report. ??????????? Initally Billback job abended and restarted that job after a day. Apps team haven't receive EON notification for this. Incorrect restart

Yearly refresh of system control cards does not happen. We manually updated the control cards and then run the Bilback batch cyc

????????????? There is no built- in tool to track the these type of issues. But in Giant the tool exists. User agred to close the ticket.

These items are available in ITM00101 and missing from remaining tables. We run a fix job to delete these items from ITM00101.

Discontinued items will be deleted from MIC adbas 3rd Sunday of every period. Till that day item related info will be present in MIC.E Price point data integrity report failed as for a store as the data MF process for daily process and for weekly process is different. Re

This defect is due to ASC Decommissioning. We have modified the job GPMIC080 for accessing the latest ITEMSUPP file

In the mainframe in mic 2 Future retail from feb 22nd 2009 is still showing when its already passed that dateuser needs some one t

Banda, Rajendra [2:42 PM]:Items will not be available at stores today1detailed description:This is to inform that due to some data is

Banda, Rajendra [2:42 PM]:Items will not be available at stores today1detailed description:This is to inform that due to some data is

Jeff,
Item will be deleted from MIC only . I executed GPITM960 in test region today, and item deletion didnt work since the item is n

All the corrective actions related to this issue have been implemented. The coding error in program DTPR0031 and DTPR0070 is fixed

The fix has been created and implemented. We deleted those required vendor. User able to create a new item. Issue has been closed.

Issue has been closed. Issue has been closed. Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or

Closing this ticket with the approval from the user as this ticket has not re-occurred since cutover. Also this is a procedural issue or

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit Data from external source does not meet format requirements

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

Corrective actions were carried out in this root cause category but following Research and Analysis of available evidence the definit

The product has a logic or coding error. The immediate resolution is frequently an APAR, PTF, or patch.Imperfection identified as a Failed to follow documented processes, procedures, standards, or guidelines; includes :1) Process existed but users failed to follow

The incident ticket related to this problem was opened 14 months ago, spoke to Barb Wentz(owner of this incident) and she agreed

As per Jeff Mail We are closing the ticket. The mail contains the details as:I have informed the business.The data in production mus Suresh ran special job to delete item.Darlene confirmed it is gone.this item is now NOF. This is related to SIM maintenance part. There were lot of people involved at the ASC decommission project and executed lots of on

Changes were made to onlineprogram and moved to production. On Panel 5 in MIC for MAN COST I have entered the Off Invoice Cost, entered the Effective Start Date in COST EFF, and entered

The root cause is suspected to be one of the DR/VFI Job. The issue did not re-occur. There will be a separate SR raised to make change to the MIC Copy process not to perform any check on Pricing database whenev

Raised By

Duplicate Ticket Number

n/a his key board configuration. Then the issue is resolved. Angela n/a

Donna Nobrega Donna Scholl Kim Judd

n/a n/a n/a

Betsy Black

n/a

William Steggs Donna Scholl

n/a n/a

Donna Scholl

n/a

Donna Scholl Joshua Montalbo

n/a n/a

Tara Griffin

n/a

n/a ed that dateuser needs some one to look at it as in why is it there

n/a Batch, we did not process the following vendor/items.007059405508, 007059700512, 00705970204 s to inform that due to some data issues in last night's

n/a Batch, we did not process the following vendor/items.007059405508, 007059700512, 00705970204 s to inform that due to some data issues in last night's

Tara Griffin

n/a

n/a Mike n/a

Phil Gaeta

n/a n/a n/a

n/a

n/a Rajendra n/a tukak6 n/a n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. Kim Kerr n/a n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. Kim Kerr n/a

Kim Kerr n/a n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. n/a r. Also this is a procedural issue or resulted by applications that have been fixed by application team so for. Kimberly Kerr n/a

Kim Kerr

n/a

Darlene Hinz

n/a

Melissa Miller

n/a

Phil Gaeta Donna Scholl Tara Griffin

n/a n/a n/a

sis of available evidence the definitive root cause n/a remains unknown Donna L. Scholl n/a sis of available evidence the definitive root cause n/a remains unknown

Bonny J. Majchrzak

n/a

Darlene Hinz n/a Kim Kerr n/a Kim Kerr n/a sis of available evidence the definitive root cause n/a remains unknown

sis of available evidence the definitive root cause n/a remains unknown Kim Kerr n/a sis of available evidence the definitive root cause n/a remains unknown

Kim Kerr n/a Kim Kerr n/a Darlene Hinz n/a sis of available evidence the definitive root cause n/a remains unknown Kim Kerr n/a

Kim Kerr

n/a

Darlene Hinz

n/a

Kimberly Kerr

n/a n/a

Tara Griffin

n/a

Kimberly Kerr

n/a

Kimberly Kerr

n/a

Phillip Gaeta Mike Barb Wentz

N/A n/a n/a

Joshua Wamback Linda W Litwin SK ANGELA E MCMASTER

n/a n/a n/a n/a

XZ2ZCC XZ2ZCC XZ2ZCC FZNVF6

n/a n/a n/a n/a

XZ2ZCC XZ2ZCC XZ2ZCC

n/a n/a n/a

FZNVF6 Nicole Wright

n/a N/A

Brian Donley Robert Trzepacz

Rachel Fisher N/A Rachel L Fisher

zz4qkt DONNA TSCHANTRE ROBERTA LEWIS

NA NA