COMMISSION ON AUDIT Commonwealth Avenue, Quezon City, Philippines NO.: 2013-010 DATE: MAR 0 6 2013 SUBJECT: Adoption of COA Citizen's Charter Equivalent WHEREAS, Section 3 of Republic Act No. 94-85, the Anti-Red Tape Act (ART A), states that the law shall apply to all government offices and agencies including local government units and government-owned or controlled corporations that provide frontline services as defined therein except those performing judicial, quasi-judicial and legislative functions; WHEREAS, Section 4 of the ARTA defines frontline services as the "process or transaction between clients and government offices or agencies involving applications for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and/or requests which are acted upon in the ordinary course of business of the office or agency concerned;" WHEREAS, after receiving a copy of Civil Service Commission (CSC) Resolution No. 081471 adopting the Implementing Rules and Regulations ofthe ARTA, this Commission conducted a re-evaluation of its processes and transactions and concluded that no part of its mandate and functions can be considered as frontline service; WHEREAS, while performing its ordinary course of business, this Commission, nevertheless regularly deals with specific sets of clienteles; WHEREAS, since the citizen's charter is a tool in promoting integrity, accountability and proper management of public affairs in dealing with its clientele, this Commission sees the need to establish its own Citizen's Charter equivalent to the Citizen's Charter prescribed by the ARTA; WHEREAS, in compliance to Office Order No. 2012 dated August 28, 2012, the Committee on Implementation of the Anti-Red Tape Act of 2007 proposed the COA Citizen' s Charter Equivalent to consist of the following: a. COA Vision and Mission b. 2009 Revised Rules of Procedure ofCOA c. Rules and Regulations on Settlement of Accounts d. COA Process Flow Diagram e. COA Key Services - Procedural Flow and submitted the COA Process Flow Diagram and COA Key Services- Procedural Flow for approval ; NOW THEREFORE, the Commission Proper RESOLVES, as it is hereby RESOLVED to adopt the COA Citizen's Charter Equivalent which is herewith appended as integral part of this Resolution; BE IT FURTHER RESOLVED, that the COA Citizen's Charter Equivalent shall be published in the COA Website, and shall be posted at the main entrances of the COA Central Office, COA Regional Offices, and at the offices of the audit groups/audit teams. Thi s Resolution shall take effect immediately. MA.GRACIA
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