Domestic Pest Control Service

Page 1

Domestic Pest Control Service

Domestic Pest Control Services

Charges by pest type Additional services Tenants of a Tenant Management Organisation (TMO) Owner-occupiers in receipt of Housing Benefit or Council Tax Benefit Tenants in receipt of Housing Benefit or Council Tax Benefit Landlords, Housing Associations/Registered Social Landlords Important information For maximum effect, our treatments are carried out over a specific period of time (according to pest type) and it is vital that all programmed treatment visits are carried out when necessary. If treatments are missed or revisits are not carried out within the stipulated period it is likely that the infestation will continue or reoccur, and a further payment may have to be made before we continue. If you need to cancel or re-arrange an appointment please contact us at least the day before the appointment. If we call and you are not at home, or any required preparatory work has not been completely carried out, or we cannot do the work for reasons beyond our control, you may incur a financial penalty. It is not always possible to prevent re-occurrence of an infestation and the Council can give no guarantee that any infestation will be completely eradicated.

Charges by pest type

Treatment Pest charge as of 1 April 2013 Mice 114.50 Three visits (two treatment visits and a final visit to remove baits and equipment) over an eight week period. Two visits (two treatment visits and a final visit to remove baits and equipment) over an Rats 114.50 eight week period. Up to two rooms Per additional visit Number of visits

Bedbugs Individual treatment visits (up to two rooms)

156.00 90

105 Cockroaches 45

One visit. Per additional visit Three visits (two treatment visits and a final visit to remove baits and equipment) over a twelve week period Per visit - up to two rooms Per visit Per visit - up to two rooms Per visit - up to two rooms Per nest (subject to height and location restrictions) Per visit (subject to height and location restrictions) or 166 for three visits (depends on method of treatment)

Pharaohs' Ants Animal fleas Garden Ants Stored Product Insects Carpet Beetles Wasps' nests

157 108 57 105 108 57 110

Squirrels

166

Additional services
Service Clinical Waste Collection (Sharps, dressings etc) Supply of pre-fabricated sub-floor air vent covers Supply and fitting of pre-fabricated sub-floor air vent covers Cost 26.50 13.00 30.50 Additional information Per visit (up to five sacks or 5 2.5l sharps boxes) Per cover Per cover (glue fitting only)

http://www.rbkc.gov.uk/environmentandtransport/environmentalhealth/pestcontrolservice/domesticpestcontrolservice.aspx

07/06/2013 22:46:47

Domestic Pest Control Service

Supply of replacement interceptor cap Supply and fitting of replacement interceptor cap CCTV drain and void survey Collection of discarded syringes (maximum of 10 syringes) from commercial or private property 13.00 84.50 142 Per cap Per cap (subject to survey and depth of inspection chamber)

Page 2

Per hour (including DVD recording of survey) Additional charge of 32 for each 30 minutes of work required Collection and disposal. Additional rates will be quoted for more than ten syringes or if work takes longer than one hour

170.50 25.50

Missed appointment or cancellation (where the service is free of charge) This where there is no adult at home when we call or where premises are not prepared for work to be carried out.

As above but visit made by the officer will be counted as part of the treatment programme. Missed appointment or cancellation (paid services) ----------Investigation visit and written report (no treatment)

58.00

Includes written report Where a client fails to allow officers access to reclaim baits and equipment after the

Charge for baits / equipment etc

28.00

treatment has been completed. We will be unable to book further treatments until the charge has been paid.

Tenants of the Tenant Management Organisation (TMO)

Tenants of the TMO should contact the TMO direct if they are experiencing problems with pests. Where it is agreed that treatment is needed the TMO will request the Councils Pest Control Service to carry out work on their behalf.

Owner-occupiers in receipt of Housing Benefit or Council Tax Benefit

We do not charge owner occupiers in receipt of Housing Benefit or Council Tax Benefit for treatments involving rats, mice, cockroaches, Pharaohs Ants or bedbugs. However, a charge will be made to provide treatment for squirrels, animal fleas, wasp nests, garden ants, carpet beetles or stored product insects.

Tenants in receipt of Housing Benefit or Council Tax Benefit

Residents living in rented accommodation and in receipt of Housing Benefit or Council Tax must contact their landlord (or managing agent/representative) about infestations in their home. It is a landlords legal responsibility to deal with all aspects of pest infestation in or on their property, particularly where the infestation makes the premises unfit for habitation. The Pest Control Service works in co-operation with Environmental Healths Private Sector Housing Team to ensure landlords comply with legislation relating to pest infestation.

Landlords, Housing Associations, Registered Social Landlords

Landlords, including Housing Associations and RSLs are responsible for dealing with pest problems (including rats, mice, cockroaches, bedbugs, textile moths, pigeons, tropical ant species and garden ants in or on their property. The Council has no statutory obligation to provide pest control treatments to tenants of private landlords, Housing Associations and RSLs. Tenants of private landlords, housing associations and RSLs who contact the Council for help with pest infestation will be referred back to their landlord. If requested, the Councils Pest Control Service will investigate the circumstances of an infestation and, where necessary, will consider serving an enforcement notice on landlords who do not deal with pests in or on their land or premises. If the Council has to take enforcement action, including carrying out works in default of an enforcement notice, the landlord will be responsible for paying all costs incurred by the Council, including legal and administration costs. For further information about our services or if you would like a free quotation, please contact us on 020 7361 3002. Full contact details: Environmental Health Pest Control Services

http://www.rbkc.gov.uk/environmentandtransport/environmentalhealth/pestcontrolservice/domesticpestcontrolservice.aspx

07/06/2013 22:46:47