BASIC RESERVATION QUICK REFERENCE

A PNR contains the details of a passengers reservation and the information related to a passenger trip. A PNR must contain FIVE MANDATORY ELEMENTS as per follows: 1. 2. 3. 4. 5. Itinerary Element Name Element Contact Number Element Ticketing Arrangement Element Receive From Element

ITINERARY ELEMENT (HE AN,HE SN,HE TN) (Air Availability, Schedule Display, Time Table & Direct Access)

AN01JANCGKDPS AN15FEBCGKDPS/CQ AN01MARCGKDPS1500/CQ AN01JANCGKDPS*10JAN AN01JANCGKDPS*07JANDPSSUB ACR15JAN MPAN

Availability Display Specific Class Specific Time & Class Dual City Pair With Return Journey Dual City Pair With Onward Journey Change To Return Routing Back To Last Availability Display (Move to Previous AN) Schedule Display Change To Return Routing Back To Last Schedule Display (Move to Previous SN) Time Table Display Change To Return Routing Back To Last Time Table Display (Move to Previous TN)

SN01JANCGKSUB SCR15DEC MPSN

TN05MAYCGKDJJ TCR10MAY MPTN

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SCROLL ENTRIES (HE SCROLL) From Availability MD (Move Down) MB (Move Bottom) MDF (Move Down First) MUF (Move Up First) X X X X MU (Move Up) MT (Move Top) MDS (Move Down Second) (Dual City Pair) MUS (Move Up Second) (Dual City Pair)

PNR SEGMENT SELL (HE SS) From Availability SS1Y1 SS3C4*11 SS1L2*Y13 SS2V1/PE Sell 1 seat for Y Class on line number 1 Sell 3 seat C class on line no. 4 and no 11 (Dual city pair) Sell 1 seat L class on line no.2 and Y class on line no.13 (Dual city pair) Sell 1 seat for V class on line no.3 for priority waiting list

SEGMENT REBOOK (HE SB) SBK SBQ1,4 SB25JUN5 SBM01JUN2 Rebook to K class for entire itinerary Rebook to Q class for segment 1 and 4 Rebook to 25 June for segment 5 Rebook to M class, 01 June for segment 2

ARRIVAL UNKNOWN (ARUNK) SIARNK Add arrival unknown between non-sequential segments

NAME ELEMENT NM1CYNTHIA/LAURAMS NM1TAMARA/YOUNGMRS(INF/LYNN/25JUN12) NM1LAUDIA/MARISCAMRS(INFSNOW/WHITE/25FEB12) NM1JAMES/BONDMSTR(CHD/16APR07) NM1DAVID/BECKAMMR NM2SIMANJUNTAK/RUDIMR/LALAMRS NM1CYNTHIA/LAURAMS1NADYA/CINDERELLAMS NM2SIMANJUNTAK/RUDIMR/LALAMRS(INF/LYNN/25JUN12) 1JAMES/BONDMSTR(CHD/16APR07) Single adult name Adult + Infant for same surname Adult + Infant for different surname Child name with date of birth Adult name without surname Adult names with surname Multiple Adult Name Adult + Infant for same surname + Child name with date f birth

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CONTACT NUMBER EEMENT (HE AP) APA-CGK 021-5463786 JULIET TOUR / BECKAM APB-CGK 021-7685409 PT.MAJU MUNDUR / LALA APH-CGK 021-6752312 VALENTINO ROSSI / PAX APE-sclumber@gmail.com APM-081511076894/P2 Agency contact number in CGK Business contact number in CGK for pax Home contact number in CGK for pax Email contact address Passenger no.2 contact mobile phone

TICKETING ARRANGEMENT ELEMET (HE TK) TKTL TKTL/15JUN/1100 TKOK RECEIVED FROM ELEMENT (HE RF) RF PAX RF MD PNR END TRANSACTION OR IGNORE ER ET IR IG ERK ETK End transaction and redislay End transaction and closed the PNR Ignore and re-display PNR Ignore the transaction To change any status of TK to HK and re-display PNR To change any status of TK to HK and closed the PNR Received from pax Received from agent staff initial Ticketing time limit Specify the date & time Ticket has been issued

PNR CREATION STEP 1 2 3 4 5 6 7 8 ENTRY AN15OCTCGKSUB SS1K2 NM1LAUDIA/CHINTIAMRS APA-CGK 021-5789453 WOW TRAVEL/LYLA APM-08679876754/P1 TKOK RF PAX ER REMARKS Availability neutral Sell 1 seat for K class on line no.2 Name element Contact number agent travel Mobile contact number pax using Ticketing time limit Recei ved from End of transaction and redisplay Page 3

Garuda Indonesia Basic Reservation

PNR RETRIEVAL (HE RT) RT5ZT78E RT/NERO PNR PRINTING (HE WRA) WRA/RT WRA/ RT5ZT78E SENDING ITINERARY BY EMAIL (HE IEPJ) IEPJ-EML-email address IEPJ-EMLA PNR SECURITY / RELOC (HE ES) ESCGKTI32934-B ESX Element security/RELOC with read and write access Delete a PNR security element / RELOC To email an itinerary (PNR already retrieve) With email address stored in APE elemet in PNR Print a PNR/host print (PNR already retrieve) Print a PNR by specifying record locator Retrieve a PNR with booking code 5ZT78E Retrieve a PNR by family name

FREQUENT FLYER (HE FF) FFAGA-7207865 Create a name automatically from FF number entry

OTHER SERVICE INFORMATION (HE OS) OSGA free text Advice information to airline

SPECIAL SERVICE REQUEST (HE SR) SRVGML SRSPML-free text SRBSCT/S1-2/P2 SROTHSGA-free text HE MEAL Specified meal for all pax on all segment Special meal request with description Request bassinet for INF under P1 (ADT) name Request for any other action To display list of all special meal code

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CANCEL SEGMENT (HE XE) XE3 XE2,5 XI Cancel single element Cancel element 2 & 5 Cancel whole itinerary

TICKET NUMBER ELEMENT (HE FH) FHE126-5640187200 FHEINF126-5640187200 Manually entered E-ticket number Manually entered E-ticket number for infant

SEAT MAP (HE SM) SM2 SPLIT PNR (HE SP) Split to do split PNR 1. SP3 2. RF pax 3. EF 4. RF pax 5. ET Seat map for segment 2

Split pax no.3 Received from End and file the PNR Receive From (again) End Transaction

FLIGHT INFORMATION (HE DO) DOGA220 DO3 By flight number From availability display or segment number in PNR

COPYING A PNR (HE RRA) RRN RRN/3 RRA RRI/4/S5-6 RRP Copy itinerary and passenger data Copy itinerary and passenger data, and change no of seat to 3 Copy itinerary and passenger data, and create AXR link (Associated Cross Reference) Copy itinerary, change no of seats to 4, for segment 5 and 6 Copy passenger name and data only

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REMARKS (HE RM/HE RC) RM free text RC free text General remarks Confidential remarks (this can only seen by the owner of PNR)

GENERAL INFORMATION GGAIRGA Airlines information

FARES & PRICING Fare Quote Display * without PNR (HE FQD) FQDCGKSUB FQDCGKDPS/CK FQDCGKDJJ/D25APR FQDCGKBDJ/R,-IN FQDCGKTIM/R,-CH Basic fare quote display for a city pair For a specific booking class For a specific date of travel Fare display for infant Fare display for child

Informative Pricing * without PNR FQPCGKSUBCGK FQDCGKDJJ/M FQPSUBCGK/OGA FQPCGK/CKSUB/CCDPS FQPDPS/D13AUGCGK FQPCGKJOG- - SRGCGK FQPCGKDJJCGK/RCH Follow up entry after FQP : FQQ4 Basic pricing entry Mirror like return, so the output CGK-DJJ fare Using GA flight for all sector, will display a complete taxes amount Fare quote using different booking class (/C) Fare quote using date option (/D) Fare quote with surface Fare quote for CHILD discounted fare

Display the fare component for fare on line 4

Fare Note (HE FQN) FQN3 FQN4*LIST FQN2*RU,SR

Display a rule for fare on line 3 Display all list categories for fare on line 4 Display several categories Page 6

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Itinerary Pricing * with PNR ( HE FXP / HE FXX) FXP Price all passenger & segment with TST creation FXX Price all passenger & segment without TST creation FXP/S3 Price only for segment no.3 FXP/R,U Price the negotiated fare (nego fares) Follow up entry after FXP/FXX FXT3 Select the fare on line 3 for single passenger and create TST FXT3/P2-4 Select the fare on line 3 for passenger no 2 until 4 FXT1/P2//2/P1//3/P1 Select the fare on line 1 for pax 2, fare 2 for pax 1 (ADULT), fare 3 for pax 1 (INF). Double slash (//) to separate the chosen fare

Display TST TQT or TQN TQT/T3 or TQT/P2

Display a TST or display a TST for nego fare Display a specific TST number 3 or specific pax no.2

Information System ( HE AIS ) GG AIS Go Get HE HELP On-Line Help System HE/ Help On Previous Transaction

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