Investor Info 11/10 with traffic data for November

Investor Relations
Group load factors for November compared with last year
75.8 75.3 68.9 69.0

in %

201 0 2009

Gro up Seat LF

Cargo Gro up LF

Lufthansa Supervisory Board re-arranges remits on Executive Board Supervisory The Lufthansa Supervisory Board has adopted a new division of responsibilities for the members of the Executive Board. The aim is to ensure closer interaction between the Group's strategic objectives and its airline group and service companies. In addition, Carsten Spohr, a future member of the Executive Board and Chairman of the Lufthansa German Airlines Board, presented the new structure and members of the Lufthansa German Airlines Board. From 1 April 2011 the Lufthansa German Airlines Board will have three new members: Kay Kratky for Frankfurt and Flight Operations, Thomas Klhr for Munich and Direct Services and Jens Bischof for Sales and Revenue Management. The division of Finance and Human Resources remains unchanged and is still led by Dr. Roland Busch. Supervisory Board of Austrian Airlines appoints Thierry Antinori as Chairman of the Executive Board and CEO The Supervisory Board of Austrian Airlines has appointed Thierry Antinori as Chairman of the Executive Board and CEO of the company with effect from 1 April 2011. At present Antinori is a member of the Lufthansa German Airlines Board with responsibility for Marketing and Sales. With this decision the Supervisory Board of Austrian Airlines has expanded the company's Executive Board, which currently consists of Peter Malanik and Andreas Bierwirth, to three members in the future. Standard & Poor's improves outlook for Lufthansa On 30 November the rating agency Standard & Poor's confirmed its credit rating for Lufthansa at BBB- (long-term) and A-3 (short-term), lifting the outlook from negative to stable. The change in the outlook is in recognition of the Group's improved financial profile due to the strong recovery in passenger and freight business, stable contributions from other segments and efficient cost control. A sustained industrial upturn in combination with a further strengthening of Lufthansa's financial profile could lead to further improvement in the rating. Fourth Lufthansa Airbus A380 in service The fourth Lufthansa A380 entered into service on 18 November, adding another ten weekly flights with the new flagship to the timetable and replacing other wide-bodied aircraft from the Boeing 747 and Airbus A340 families. The new aircraft is named after the Japanese capital Tokyo. In the current winter flight timetable the A380 planes are to fly daily to Tokyo, three times a week on the FrankfurtPeking route (previously once a week) and five times a week on the FrankfurtJohannesburg route (previously twice a week). Internet back on board Since the end of November Lufthansa has been offering broadband internet access again on long-haul flights in collaboration with Panasonic and Deutsche Telekom. Lufthansa is a pioneer of in-flight broadband access and was the first airline to offer internet on board back in 2004, until Connexion by Boeing, the partner at the time, suspended the service in 2006. The service is now to start on selected North Atlantic routes first of all, before being extended to almost the entire intercontinental route network by the end of 2011. Passengers with WI-FI enabled laptops or smartphones have unrestricted access to the internet. Business travellers also have the opportunity of logging in to their company's virtual private network (VPN). The next Investor Info with the traffic data for December will be published on 12 January 2011.

Positive trend in sales and load factors continues The Lufthansa Group maintained its positive development of traffic figures in November, carrying a total of 6.9 per cent more passengers than in the same month last year. Capacities were extended by 5.9 per cent, whereas sales grew by 6.5 per cent in total. The passenger load factor improved accordingly to 75.8 per cent (+0.5 pp). All traffic regions recorded sales increases, some of which were substantial. The pricing environment remained positive in comparison with last year's already higher figures. The steps taken by Lufthansa Passenger Airlines to optimise unit costs are still clearly visible in the traffic data. Despite a lower number of flights, capacity was expanded year on year by 6.8 per cent, thanks to the ongoing fleet restructuring. The passenger load factor rose by 0.4 percentage points to 75.7 per cent. In European traffic both sales and load factor went up sharply. In all long-haul regions sales also grew again. In the Asia/Pacific traffic region this led to a slightly higher load factor, while the passenger load factors in the Americas and Middle East/Africa traffic regions were down on the year. SWISS was able to achieve a sales increase of 9.6 per cent in November. As capacity was increased by 11.1 per cent, at the same time the passenger load factor came to 79.3 per cent (-1.1 pp). Austrian Airlines reported a slight increase in sales of 0.4 per cent with a smaller number of flights and almost unchanged capacity (0.1%). The passenger load factor picked up as a result by 0.4 percentage points to 73.1 per cent. The restructuring underway at bmi had a positive impact on the passenger load factor (+2.0 pp). Although capacities were cut by 11.5 per cent, sales declined by less and were down by 8.9 per cent on the figure for last year. Lufthansa Cargo was again able to improve its load factor, even compared with last year's already more stable business performance (+0.5 pp). Sales rose, due particularly to strong traffic on Asian routes, by a total of 13.9 per cent and were matched by an increase of 13.1 per cent in capacity.

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Traffic figures by airline

Month Lufthansa Passenger Airlines* Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Number of flights
*incl, Lufthansa Regional and Lufthansa Italia

Yoy (%)

Cumulative

Yoy (%)

4,877 13,701 10,376 75.7 54,101

+ 10.1 + 6.8 + 7.5 + 0.4pts. - 0.5

54,636 150,255 119,660 79.6 580,660

+ 6.1 + 2.8 + 5.3 + 1.8pts. - 2.6

SWISS Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Number of flights Revenue Cargo tonne-kilometers (m) Cargo load-factor (%) Austrian Airlines Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Number of flights Revenue Cargo tonne-kilometers (m) Cargo load-factor (%) British Midland Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Number of flights Revenue Cargo tonne-kilometers (m, until June 2010) Cargo load-factor (%, until June 2010) Lufthansa Cargo Cargo/Mail in 1,000 t Available Cargo tonne-kilometers (m) Revenue Cargo tonne-kilometers (m) Cargo load-factor (%) Number of flights 172 1,158 827 71.3 1,252 + 18.9 + 13.1 + 13.9 + 0.5pts. 18.0 1,647 11,501 8,177 71.1 11,862 + 19.3 + 7.2 + 21.1 + 8.1pts. + 3.8 443 780 531 68.1 6,461 4 48.4 - 13.0 - 11.5 - 8.9 + 2.0pts. - 11.5 - 63.8 - 9.8pts. 5,846 9,820 7,078 72.1 77,537 58 46.9 798 1,710 1,249 73.1 12,190 + 6.8 - 0.1 + 0.4 + 0.4pts. - 1.3 10,161 21,104 16,286 77.2 141,007 192 61.0 1,146 3,066 2,431 79.3 11,864 117 55.9 + 3.1 + 11.1 + 9.6 - 1.1pts. + 3.7 + 12.6 - 0.9pts. 13,042 32,784 27,027 82.4 130,003 1,202 54.7 + 3.1 + 4.1 + 7.3 + 2.5pts. + 4.0 + 22.3 + 9.7pts.

Lufthansa Group** Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Cargo/Mail in 1,000 t Available Cargo tonne-kilometers (m) Revenue Cargo tonne-kilometers (m) Cargo load-factor (%) Number of flights
** Lufthansa Passage, Lufthansa Cargo, SWISS, from Jul 2009 onwards British Midland, from Sep 2009 onwards Austrian Airlines

7,264 19,257 14,587 75.8 193 1,376 948 68.9 85,868

+ 6.9 + 5.9 + 6.5 + 0.5pts. + 18.2 + 8.3 + 8.1 - 0.1pts. - 0.7

83,685 213,964 170,051 79.5 1,852 14,138 9,629 68.1 941,069

+ 18.8 + 12.8 + 14.9 + 1.4pts. + 19.1 + 7.4 + 22.0 + 8.1pts. + 15.1

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Traffic figures per region

Month Lufthansa Group* Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Cargo/Mail in 1,000 t Available Cargo tonne-kilometers (m) Revenue Cargo tonne-kilometers (m) Cargo load-factor (%) Yoy (%) Cumulative Yoy (%)

Europe

5,696 6,316 4,253 67.3 65 89 40 45.1

+ 7.7 + 3.6 + 9.8 + 3.8pts. + 22.4 + 5.5 + 9.6 + 1.7pts.

65,544 71,968 51,563 71.6 602 948 385 40.6

+ 20.8 + 21.9 + 25.0 + 1.7pts. + 15.7 + 11.1 + 12.1 + 0.3pts.

America (North and South)

Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Cargo/Mail in 1,000 t Available Cargo tonne-kilometers (m) Revenue Cargo tonne-kilometers (m) Cargo load-factor (%)

628 5,846 4,663 79.8 56 554 392 70.9

+ 6.8 + 11.6 + 7.2 - 3.2pts. + 20.8 + 16.7 + 14.3 - 1.5pts.

7,746 67,089 57,068 85.1 549 5,676 3,929 69.2

+ 7.4 + 7.0 + 7.8 + 0.6pts. + 26.0 + 6.2 + 24.8 + 10.3pts.

Asia/Pacific

Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Cargo/Mail in 1,000 t Available Cargo tonne-kilometers (m) Revenue Cargo tonne-kilometers (m) Cargo load-factor (%)

490 4,579 3,812 83.3 53 582 420 72.3

+ 4.6 + 5.4 + 4.7 - 0.6pts. + 14.6 + 5.6 + 6.7 + 0.7pts.

5,346 48,900 41,756 85.4 524 5,917 4,369 73.8

+ 11.9 + 7.7 + 12.4 + 3.6pts. + 22.3 + 10.6 + 24.6 + 8.2pts.

Middle East and Africa

Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%) Cargo/Mail in 1,000 t Available Cargo tonne-kilometers (m) Revenue Cargo tonne-kilometers (m) Cargo load-factor (%)

439 2,461 1,827 74.2 18 152 95 62.4

+ 0.4 + 0.9 + 1.8 + 0.6pts. + 7.2 - 5.8 - 7.3 - 1.0pts.

4,845 25,478 19,291 75.7 177 1,597 946 59.2

+ 25.5 + 18.3 + 21.5 + 2.0pts. + 3.7 - 1.0 + 6.1 + 3.9pts.

* Lufthansa Passenger Airlines, Lufthansa Cargo, SWISS, from Jul 2009 onwards British Midland, from Sep 2009 onwards Austrian Airlines

Europe

Lufthansa Passenger Airlines** Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%)

3,755 4,092 2,717 66.4

+ 11.5 + 5.7 + 13.4 + 4.6pts.

41,635 44,341 31,441 70.9

+ 6.5 + 4.8 + 8.7 + 2.5pts.

America (North and South)

Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%)

491 4,611 3,674 79.7

+ 4.3 + 8.0 + 4.5 - 2.7pts.

6,117 53,636 45,409 84.7

+ 2.0 + 2.1 + 2.4 + 0.3pts.

Asia/Pacific

Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%)

365 3,386 2,837 83.8

+ 3.9 + 4.1 + 4.6 + 0.4pts.

4,035 36,589 31,314 85.6

+ 3.4 - 1.3 + 4.0 + 4.3pts.

Middle East and Africa

Passengers in 1,000 Available seat-kilometers (m) Revenue seat-kilometers (m) Passenger load-factor (%)
**incl. Lufthansa Regional & Lufthansa Italia

264 1,599 1,142 71.4

+ 11.4 + 12.1 + 11.5 - 0.5pts.

2,805 15,542 11,395 73.3

+ 12.8 + 9.6 + 11.6 + 1.3pts.

As of 1 January 2010, all traffic data is allocated group-wide to the traffic regions according to IATA definitions. Previous years figures were adjusted.

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Tel. +49 69 696 28010

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