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Download update
1. You will receive a notification message when the update is available for you. 2. From the message Notification Screen, touch Download. 3. Touch Install Now.
After you download Kies for your platform, switch back to this article and follow the steps below. Note: The time to upgrade your device will vary. Dependent upon your computer and network connection, you may experience some idle time or slow response in Kies. Do not close any programs on your PC, disconnect or turn off your device until the upgrade process is complete.
Requirements
Windows Operating System Microsoft Windows XP, Vista, Windows 7, Windows 8 CPU: Intel Pentium 1.8 GHz or greater (Intel Core 2 Duo 2GHz recommended) Memory (RAM): 1GB (Recommended) Hard Drive Space: At least 500MB Screen Resolution: 1024 x 768 Required software: Microsoft .Net Framework v3.5 SP1 or later, Windows Media Player 11 or later DirectX v9.0 or later, MacOS OSX 10.5 to 10.7 Processor: 1.8GHz Memory (RAM): 512MB Free Hard Drive Space: At least 100MB Fully Charged Battery Note: The upgrade process may not complete if the battery is not at a sufficient level. USB Data Cable (Included In Retail Box) Note: This is the same cable used to charge your device.
3. Ensure that Kies recognizes your device by looking in the upper section of the left-bar navigation menu.
4. Once Kies recognizes the device you will see a pop-up similar to the one below. Click Update.
5. Read through the Caution pop-up and, if you agree, click to populate the I have read all of the above information checkbox. 6. Read the Allow saving of information statement and select Allow saving orProceed without saving and then click Start upgrade.
7. Kies will begin downloading firmware upgrade components from Samsung servers. This will take a few minutes depending on the speed of your Internet connection. Note: The time to upgrade your device will vary. Dependent upon your computer and network connection, you may experience some idle time or slow response in Kies. Do not close any programs on your PC, disconnect or turn off your device until the upgrade process is complete.
8. After a few minutes, Kies will then begin transferring the firmware binary to the device. Do not disconnect the cable connected to the PC.
9. During the upgrade process, you will see the Android logo on you r devices screen.
10. As your device is updating, please do not disconnect the cable connected to the PC.
12. You can now disconnect your device from the PC. Once the device has rebooted it will be ready to use.
3. Please make sure your device is disconnected from Kies and click Start to run the troubleshooting process.
4. Kies is now initializing the Connection history and reinstalling device drivers (The time may be longer depending on your PC performance.)
If you are still having connecting issues please try the following:
1. Disconnect the device from computer. Power cycle your device by holding the power button until your device turns off (8 to10 seconds), your device will now restart. After the restart, reconnect your device to the PC. 2. Please remove all previously installed Samsung software or drivers.
Click the appropriate Windows version for information to uninstall software and drivers from your Windows PC.
Windows XP
Windows Vista
Windows 7
2. Make sure you are using an official Samsung USB cable. 3. Try a different USB port. 4. Reboot computer after installing Kies. 5. Uninstall & Reinstall Kies.
5. The drivers required for connection will be reinstalled. 6. Connect your device to Mac. If you are still having connecting issues please try the following: 1. Make sure you are using an official Samsung USB cable. 2. Try a different USB port. 3. Reboot computer after installing Kies. 4. Uninstall & Reinstall Kies.
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