SAR X 5008

QUALITY MANAGEMENT

L 2

T 1

P 0

Credits 3

TOTAL 100

UNIT I (12 Hours) QUALITY MANAGEMENT SYSTEMS Introduction quality management systems concepts and meaning importance of quality management in construction projects role of QMS in project management. UNIT II (12 Hours) QUALITY CONTROL Quality control operations concepts norms, techniques and procedures quality and time quality during buildings life quality control in concrete services maintenance . UNIT III (12 Hours) QUALITY ASSURANCE AND TRAINING MIS information needs at different levels of project organization organizational functions types of information. Training QMS objective requirement programmes workers and operators typical training programmes. UNIT IV (12 Hours) QUALITY AUDIT AND TQM Quality Audit organization interface quality circles. TQM Introduction ISO standards importance of control systems elements of excellence requirements of standards advantages of documentation general principles in documentation types of documents steps to get accreditation. References 1. Igenhaum A.V., Total quality control, McGraw Hill , New York. 2. Kwaku a. Tenah. & Jose M Guevara., Fundamentals of construction Management and organization, Prentice Hall, Virginia. 3. Ferguson Ian & Mitchell Eric., Quality on site, B.T. Batsford Ltd., London. 4. Crosby Philip B., Quality is Free., McGraw Hill , New York. UNIVERSITY EXAM QUESTION PAPER PATTERN (To be distributed uniformly among all the units) Max. Marks: 80 hrs. Exam Duration: 3

Part A: 8 questions, 2 questions from each of the FOUR units of 4 mark each without choice. (8 X 4 = 32 marks) Part B: 4 questions from each of the FOUR units with internal choice of 12 marks each (4 X 12 = 48)

PART A UNIT I 1. 2. 3. 4. 5. 6. 7. What role does quality play in construction projects? What are the inputs required for arriving at a Quality Management Plan? Explain PDCA cycle and its importance in quality management. Write short notes on Quality Management principles. Write short notes on Quality Development Pyramid. What are the outputs of Quality Planning? Write short notes. What are Quality Management systems? What is their relevance in todays management? 8. What are the various factors that should be looked upon while discussing the role of quality management systems in Project Management? UNIT II 1. Explain the process of Quality Control System. 2. Explain the hierarchy of quality control procedures 3. List the various factors influencing quality during buildings life. 4. Describe ways to achieve quality control in concrete. 5. How do you ensure quality during a buildings maintenance? 6. What is the application of Operational definition in quality control? 7. What is Quality control? What are the various stages involved in it? 8. What are the six Cs in quality control? 9. What are the various costs involved in Quality control? UNIT III 1. 2. 3. 4. 5. 6. 7. 8. Describe Quality Assurance and discuss its scope. What is the significance of quality assurance in quality management? What are the major functions of quality assurance programme? Explain document identification methodology as part of MIS. Write short notes on Communication Management Plan. List any four Performance Reporting tools and explain briefly. What are the objectives of training in quality management systems/ What are the different types of training that can be given to implement quality in construction projects?

UNIT IV 1. 2. 3. 4. 5. 6. 7. 8. Explain Quality Audit briefly. What do you understand by Process-oriented TQM? What are the various building blocks of TQM concept? What are the benefits of ISO certification? What are the requirements for ISO certification process? Explain the relevance of Quality Circles in TQM. Discuss the basic principles of quality circles? What is audit report? What is the need of quality evaluation?

PART B UNIT I 1. You are the Project Manager for an interior fit-out project. How would you go about in formulating the Quality Management System? 2. What is the role of Quality Manager in a typical construction project? Explain with examples. 3. What is Quality Planning? Describe the inputs and outputs in detail. 4. Discuss the concepts of quality management systems and their applications at various stages in Project Management? 5. Explain in detail various tools and techniques that are used in Quality Planning. UNIT II 1. Describe the system and process of Quality Control. Discuss the outputs in detail. 2. Discuss in detail various techniques (tools) that are used to formulate the Quality Control system. Also explain the contents of a Quality Manual. 3. Discuss in detail the various functions of quality control. 4. What are the significance of inspections in quality circles and explain various stages in inspection? 5. Quality do not cost Discuss. How do you improve quality during the life of a structure? UNIT III 1. Enumerate the process of Quality Assurance in construction projects. 2. What are the inputs and outputs of Quality Assurance from a Project Managers perspective? 3. In a construction company there Information exists in various forms. Suggest the Information Distribution system to be adopted. 4. Describe the process of Performance Reporting in detail. 5. Explain the process of Administrative Closure in MIS. 6. Explain the purpose and types of Training programmes in construction companies. 7. Discuss the importance of suitable contents and training manuals in Quality Management Systems? UNIT IV 1. Describe the stages involved in Accreditation process for getting ISO certification. 2. Explain the role of Quality Circles in TQM. Discuss the structure and procedures of quality circles. 3. What is Quality Audit and explain the relevance of ISO standards in that context. 4. Describe various types of auditing procedure followed in Quality Management. 5. Explain the goals and components of Total Quality Management. 6. How would you implement TQM in construction projects?