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Oracle Practice - Siebel CRM

Competency snapshot
200+ Siebel Skilled Consultants 185+ Engagements 10 Verticals & 15 Horizontals / Cross Industries 50 Countries 3,000+ Person Years of Experience Over 30% Siebel 7.x/8.x Certified (BA/ CCC)

Major business problems addressed


Large scale complex Siebel 8.x development projects Highly complex Siebel upgrade project from Siebel version 6 to 7.7 executed with multilingual, multi-currency & multi-country rollouts covering 16 countries and 8 languages including consolidation of 13 instances into single pan-European instance Siebel upgrade from lower version to 8.x version Complex OBIEE implementation Consulting services in pre-implementation, pre-upgrade and global deployments

Solutions
Sales Dealer Management Lead / Opportunity Management Forecasting / Sales Planning Personal Line and Commercial lines Insurance Workers Compensation claims Retail and Personal Loans Consumer & Business Lending Captive Finance Marketing Incentive Compensation Management Campaign Management eMail Response Loyalty Management

Call Center & Service Call Center Management Service Request Management Service Order Management eMail Response Ticket Management Portal Self Service Partner Relationship Management Employee Relationship Management Life Science Clinical Trial Management System Segmentation and Targeting Call Reporting Territory Assignment Smart Call Sales Force Automation Order Management Promotion Management Quote Management Order Management Agreements / Contract Management Pricing Management Product Configuration Common Solutions Event Management Document / Correspondence Management List Management Siebel Universal Customer Master (UCM) Asset Management Household Management Product Management Employee Management Data Migration

Line of services
Pre-Implementation CRM Strategy Consulting CRM Process Design Product Selection Due Diligence POC & Product Fitment Implementation Full Life-Cycle Implementation Upgrade Global Deployment Standardization & Roll out CRM On Demand Change Management CRM Analytics Post-Implementation 24 X 7 Support - Onsite & Offshore Application Administration Application Enhancement Performance Tuning Site Audit Maintenance & Help-desk Operations

Key modules experience


BFSI: In Banking such as Core Banking, Retail, Private, Corporate, Investment, and Credit Cards. Insurance covering both Life and non-life policies, claims, etc. Automotive: Vehicle manufacturers, distributors, dealers, and captive finance providers to improve customer acquisition and retention across all customer touch points, including the Web, call center, field organization, and partner networks Aviation: Partner management, member management, ease of accruals and redemption management Hi-Tech: Channel Marketing Pharma: Call Planning, Hospital Management, etc. Consumer: Siebel Marketing, Consumer Goods, Campaign Management, Siebel Service Application, Partner application and Siebel Analytics Public Sector: Case Management, Ticket Management, eMail Response

Value delivered
Improved CSR - Customer interaction Improved knowledge base with consistent, accurate information & easy access 360 degree single view of the customer Sales tracking and complete pipeline analysis Call tracking / quality of escalated requests by Agent & Supervisor Improved customer satisfaction by call planning and sales automation Siebel ver 7.7 Multi Lingual, Multi Currency & Multi Country roll outs covering 16 countries and 7 languages including consolidation of 13 instances into single pan-European instance Highly complex Siebel upgrade projects form Siebel ver 6 to ver 7.7 and 7.x to 8.1 Integration with Enterprise Applications using multiple technologies Handheld deployments for field sales & service

Major verticals
Airlines, BFSI, Telecom, Hi-Tech, Automotive, Public Sector, Consumer Goods, Life Sciences

Major regions / countries covered


Middle East & Africa Bahrain, Dubai, Saudi Arabia, Egypt, South Africa, Kenya APAC - ASEAN countries, China, Australia, India North America USA, Canada South America Mexico, Costa Rica 18 European Countries

Key differentiators
End-to-end implementation and global rollouts Industry-specific solutions Strong domain knowledge across 10 verticals & 15 horizontals / cross industry Strong capabilities in design & delivery of solutions based on Oracle Applications for compliance with local statutory needs Strong capabilities in integrations surrounding Siebel applications Proven capabilities in design and delivery of complex solutions including customizations and bolt-on application development

Contact us

For more details, write to RFI@mahindrasatyam.com or visit www.mahindrasatyam.com