Faculty of engineering

Communication and presentation skills

M.G.Embaby

2011

Whats the communication?

The transmission and reception of information between people by channels.

) communication language )
) communication (
Channels (transmission and reception

1. Verbal language skills :1- Listening

2- Speaking
3- Reading
4- Writing

Verbal :- the message that we deliver .

Vocal: - the voice that we convoy
Visual: - our body language .

noise
Sender Message Channels Receiver
The response from the receiver to the sender
sender

Communication goals :1- To change behavior

2- To make a decision
3- To exchange information
4- to ensure understanding
5- To persuade


Your message has to be understood

Verbal communication language:- Verbal

communication involves using speech to exchange information with
other.

-------------------------------------------------------Non verbal language: - bodily actions and vocal

qualities that typically accompany a verbal
message.

Some major areas of non-verbal behaviors

to explore are :1- Eye contact
2- facial expression
3- gestures

4 - posture and body orientation

5- proximity
6- paralinguistic
7- humor

Types of communication :1- On the basis of organization relation ship

Formal
Informal
2- On the basis of flow : Vertical
Diagonal
Horizontal
3- On the basis of expression: Oral
Written
Gesture

Communication process:-

Formal communication:

Communication through officially designated channels of message flow

between organization positions

Officially information exchange

Usually found in organizational charts

Informal communication:Episodes interaction that dont reflect officially designated channels of

communication

Types of directional communications

Vertical

Downward

Upward

Horizontal

Diagonal

Downward communication:
Vertical . . -

Communication skills
Verbal
Languages

Messages

Reading

The words we

Writing

use and it should

Speaking be

Listening

Brief
Organized
Clear

Non- verbal
Languages
Eye contact
Facial
expressions

Gesture
Posture and body
orientation

Proximity
Paralinguistic
Homer

Messages
Body
language

We
communicate
by our
emotions

 Basic interpersonal communication skills :

Avoid barriers to communicate
Send understandable messages
Actively listen

Utilize non-verbal signals

Give meaningful feedback
Adapt to diversity of communication styles

Characteristic of non verbal communication :2. Intentional or unintentional

3. Ambiguous
4. Primary
5. Continuous
6. Multichannel

Functions of non-verbal communication :

To provide information

To regulate interaction

To express or hide emotion and affect

To present an image

To express power and control

Ways to improve communication skills :1- Mange it carefully

2- Read your own thoughts
3- Friend/ colleague influence
4- Keep positive

How can we improve the body language for

sender and receiver?

Be conscious of non verbal

Be purposeful in use of non verbal

Make sure non verbal arent distraction

Match verbal and non verbal communication

Adopt to the situation

Consider gender, culture , and individual difference

Pay attention to all aspects of non verbal

Use perception checking

Gestures

Open palms

Eye to eye confrontation

Smile

Equal hand shake

Standing position

Walking style

Hand movements

Presentation skills
The 4 ps

Plane

Prepare

Practice

Present

How to do an effective presentation ?

1- Plane
-

Why

Who
2- Prepare

What
3- Practice

How
4- Presentation

When

Where

Planning

Why

Reason for presentation

What action

Impact on audience

Who

Age

Knowledge of subject

Cultural make up

Size

Language

Time available

Prepare
Make a research by

Books , web , articles

Expertise

Examples