Consulting Overview

S E RV I C E S

Whether rolling out a specific line-of-business solution or an enterprise-wide implementation, Stellent Consulting maximizes the return on your Stellent technology investment. Weve worked with companies of all sizes, in various industries around the world. That experience, combined with our deep product knowledge, strong program management disciplines, industry-based methodology and collaborative approach, will help you take full advantage of the robust functionality of Stellent Universal Content Management technology. In addition to our methodology and technology expertise, Stellents Consulting is built upon three key, guiding principles. 100% client satisfaction Rapid return on investment Knowledge transfer Professional Expertise Stellent professionals offer customers a deep understanding of Stellent applications coupled with a wide range of other industry technical expertise. Through years of experience, we have gained a unique insight into how organizations can maximize the effectiveness of Stellents Universal Content Management. The combination of experience and know-how enables us to consistently and effectively deliver results. Core Competencies Stellent Consulting is comprised of professionals with deep product and technical expertise, as well as specific skills and competencies necessary to support a Stellent solution. Our professionals are organized into three competency groups, with specific roles, responsibilities and skill-sets for each. Program Management and Business Analysis Enterprise Architecture and Integration Engineering Application Development and Consulting Customer-Driven Staffing Models Customer needs drive the mix of skills and competencies assigned to each project. Stellent staffing criteria include project complexity, schedule, solution and cost. For instance, a project with an aggressive schedule and limited IT
Stellent Turnkey Client Stellent SME Client Joint Staffing Client

Partner with Stellent Consulting to take full advantage of your Stellent technology investment.

resources may require more services, while a customer project with a more manageable schedule and dedicated internal resources may simply leverage Stellent Consulting subject matter expertise in a mentoring/coaching capacity. Additionally, we analyze the specific technology needs of each project and staff accordingly with the appropriate mix of technical skills and competencies.
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Aggressive schedule Lack of available user and IT staff

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Manageable schedule Client desire to own and drive internally Client has large IT or SI teams

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Preferred Stellent model Best of both worlds Augment client team where expertise is needed

Project Staffing Models: Stellent Philosophy

Client driven As much or as little assistance as you need/require Criteria-based staffing: Complexity, schedule, cost

Focus on Project Management Discipline Poorly managed projects result in problems, delays and wasted money. Stellent eliminates this risk by ensuring that formal project management is a key component in each engagement. This emphasis on project management increases the efficiency of the project team and keeps projects on track, ensuring that each project is structured and managed to deliver the desired results. Stellents project management professionals are included or involved in every engagement, with responsibilities typically including: Development and management of the scope, work plan, schedule and budget Oversight of the installation, configuration and development of the solution Issue management and resolution Project status Team management and communication Quality assurance and governance

S T E L L E N T I M P L E M E N TAT I O N M E T H O D O L O G Y

Stellents comprehensive implementation methodology ensures a formalized and consistent approach to all engagements, and is based on well-known industry standards as well as previous Stellent success. The methodology is comprised of four distinct phases Scoping, Analysis and Design, Development and Deployment with each phase consisting of a predefined set of objectives, tasks and deliverables.

Stellent Training Stellent Implementation Methodology (SIM) Program Management Scope Analyze and Design Build and Test Deploy

Stellent Support
The Stellent implementation methodology effectively guides project teams through any Stellent engagement.

It is important to note that while Stellent utilizes its own methodology, we also recognize the need to work within client environments and leverage their methodologies as appropriate. Our approach has the flexibility to adjust to client-specific conditions while maintaining the appropriate controls needed to ensure successful project outcomes. Scope The first phase defines goals and creates a plan in order to ensure your project gets off on the right track. Stellent professionals work with you to determine what needs to get done, how it will get done and who will do it. Part of the process involves spending time with you to understand your business and what business issues you are trying to solve. Having a comprehensive understanding of your objectives and priorities enables Stellent to determine usage requirements and project goals that deliver results.

Key objectives Define project scope and goals Understand high-level system usage Develop preliminary project plan and estimates Determine required project team Knowledge transfer

Typical deliverables Goals, objectives and scope statement Executive summary of core requirements, priorities and key constraints Risk assessment and mitigation plan Detailed project plan Inventory of high-level use cases Change management and communication plan

Analyze and Design Once the plan is in place, Stellent performs the analysis necessary to develop specific technical architecture and business requirements. Based on those requirements, we create a detailed project plan that includes sections on testing, training, documentation and migration. At the end of this phase, the project team has a clear understanding and idea of how to develop the solution. Key objectives Define detailed business and technical requirements Define the technical design, architecture and infrastructure Design the content contribution model Design the content consumption model Develop the migration plan Define the integration requirements and models Define the detailed work plan for development and deployment Knowledge transfer Typical deliverables Detailed requirements Technical architecture and design Taxonomy and metadata model Security model Content contribution design Content consumption design Content migration plan and design Integration requirements and design Detailed project work plan for development and deployment

Build and Test The development phase represents the bulk of the project, with the detailed design created in the analysis and design phase guiding the project team through it. The tasks involved in the development phase such as migrating content, configuring the application and integrating the system into the existing IT architecture are focused on building and testing the Stellent solution. Once the system is up and running, Stellent professionals plan and execute tests to ensure the design specifications have been met. Key objectives Install and configure software and hardware Configure and develop the solution Migrate and convert content Develop system integrations Conduct user, system and end-user testing Knowledge transfer Example deliverables Software installed and configured Developed, tested and accepted solution Solution documentation Migrated content Deployment plan

Deploy During deployment, Stellent Consulting finalizes the product deliverables and ensures the project is complete and the client is satisfied with the results. Although knowledge transfer is a key objective in every phase, we believe it is an especially critical component of this last phase. Stellent professionals will work with you to make sure your team is up to speed and able to continue to maintain and run the solution effectively. Key objectives End-user training Transition solution to IT Finalize deliverables Knowledge transfer Transfer project details to Stellent Support so they can provide ongoing support Example deliverables Rollout to user groups Solution documentation

OFFERINGS

Stellent Consulting provides any level of assistance needed at any point in time. Each customer has distinct requirements, so we offer a variety of flexible and packaged offerings and can also assist you with determining which of these offerings best suits your situation. Focused expertise Expertise needed to complete a specific project task, such as installation, component development or application integration. End-to-end project delivery Delivery of an entire project, from start to end. Perfect for organizations with limited resources or expertise to complete the project. Subject matter expertise Access to a full- or part-time subject matter expert (SME) with focused involvement throughout the entire project. Ideal for organizations with large IT departments who prefer to complete the project on their own but still leverage Stellents expert oversight and guidance. Packaged service offerings Specific service offerings with specific deliverables, timeframes and costs. Packaged Service Offerings Stellents packaged service offerings were formed based on high customer demand for specific services and our ability to consistently scope and deliver them. These well-defined and repeatable packages ensure success, reduce risk, and decrease implementation time by providing predefined objectives, key activities and deliverables. Implementation Scoping System Architecture Assessment and Design Implementation Roadmap Implementation Advisor Performance Analysis Upgrade Analysis Web Content Management Document Management For additional information on our packaged service offerings, visit www.stellent.com.

ABOUT STELLENT

Stellent is a global provider of content management software solutions that drive rapid success for customers by enabling fast implementations and generating quick, broad user adoption. With Stellent Universal Content Management, customers can easily deploy multiple line-of-business applications such as public Web sites, secure intranets and extranets, compliance processes and marketing brand management and also scale the technology to support multi-site management and enterprise-wide content management needs.
Stellent operates through an extensive network of direct sales, resellers and system integrators. Please check www.stellent.com for a complete listing of these locations. Stellent, the Stellent logo, Stellent Universal Content Management, Stellent Business Content Management, Stellent Content Server, Stellent Content Publisher, Stellent Collaboration Server, Stellent Connection Server and Stellent Content Management are registered trademarks or trademarks of Stellent, Inc. in the U.S.A. and other countries. All other trade names are the property of their respective owners. The contents herein are summary in nature and subject to change without notice from Stellent. Stellent accepts no responsibility for inadvertent errors or omissions. 2006 Stellent, Inc. All rights reserved.

Corporate Headquarters 7500 Flying Cloud Drive, Suite 500 Eden Prairie, MN 55344 t 952.903.2000 800.989.8774 f 952.829.5424 www.stellent.com International Offices Visit www.stellent.com/contacts for a complete list of all Stellent international sales offices.

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