VMware vCenter Operations Manager for View Integration Guide

vCenter Operations Manager for View v1.0

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vCenter Operations Manager for View Integration Guide

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Contents

AboutThisBook

1 IntroducingvCenterOperationsManagerforView 7
FeaturesofvCenterOperationsManagerforView 7 CustomizingDashboardsandWidgets 7 Health 7 Architecture 8 StepstoSetUpvCenterOperationsManagerforView 9

2 SystemRequirements 11
PrerequisitesbeforedeployingvCenterOperationsManagerforView 11 RequirementsforvCenterOperationsManagerforView 12 SystemRequirementsforvCenterOperationsManagerforViewAdapter 12 Supportforupto1000desktopsessions 12 Supportforupto2000desktopsessions 12 DownloadvCenterOperationsManagerforView 12 SupportforOracledatabasesthatprovideViewEvents 13

3 InstallingthevCenterOperationsManagerforViewAdapter 15
RunningthevCenterOperationsManagerforViewWindowsInstaller 15

4 ConfiguringthevCenterOperationsManagerforViewAdapter 17
ConfiguringtheViewConnectionServer 17 ConfiguringthevCenterOperationsforViewAdapterserver 18 ConfiguringViewconnectionsettingsandcredentials(ViewSettingstab) 18 DefaultPortSettingsforPowerShell 18 ConfiguringvCenterOperationsManagerEnterpriseserversettingsandcredentials(vCenter OperationsSettingstab) 20 ConfiguringdesktopVMsettingsandcredentials(DesktopSettings) 21 WindowsXPFirewallExceptions 21 WindowsVistaFirewallExceptions 21 ConfiguringAdvancedsettings(AdvancedSettingstab) 23

5 DeployingandUsingvCenterOperationsManagerforViewDashboards 27
InstallingtheDashboards 27 ConnecttothevCenterOperationsManagerAdminConsole 27 DeploythevCenterOperationsManagerforViewAdapterPAKfile 28 UsingthevCenterOperationsManagerEnterpriseUserInterface 30 Validatingyourinstallation 30 AddingvCenterOperationsManagerEnterpriseUserAccounts 30 UsingtheDashboards 31 Overviewofdashboardsandwidgets 31 ViewMaindashboard 31 ViewUsersdashboard 34 ViewTopDesktopVMs 37 ViewPoolsdashboard 38 ViewDesktopSessionsdashboard 40
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vSphereInfrastructuredashboard 42

AppendixA,ImportantMetrics 45

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About This Book

ThevCenterOperationsManagerforViewIntegrationGuidedescribeshowtoinstall,configure,anduse VMware vCenterOperationsManagerforViewanautomatedintelligencesystemforIToperations.

Intended Audience
ThisguideisintendedforanyonewhomustinstallandconfigurevCenterOperationsManagerforViewor useittomanageandmonitoraVDIInfrastructure.

VMware Technical Publications Glossary

VMwareTechnicalPublicationsprovidesaglossaryoftermsthatmightbeunfamiliartoyou.Fordefinitions oftermsastheyareusedinVMwaretechnicaldocumentationgotohttp://www.vmware.com/support/pubs.

Document Feedback
VMwarewelcomesyoursuggestionsforimprovingourdocumentation.Ifyouhavecomments,sendyour feedbacktodocfeedback@vmware.com.

VMware vCenter Operations Manager for View Documentation

ThedocumentationsetforVMwarevCenterOperationsManagerforViewconsistsofthefollowing documents.

VMwarevCenterOperationsManagerDeploymentandConfigurationGuide.Containsconceptualand proceduralinformationonusingvCenterOperationsManagerEnterprise. vCenterOperationsManagerEnterpriseGettingStartedGuide.ContainsdescriptionsofVMWarevCenter OperationsManagerEnterprise,itsuserinterface,andkeytermsandconcepts.Italsodescribeshowto setupdashboardsandconfigurewidgets. vCenterOperationsManagerforViewIntegrationGuide,thisdocument.

Technical Support and Education Resources

Thefollowingsectionsdescribethetechnicalsupportresourcesavailabletoyou.Toaccessthecurrentversion ofthisbookandotherbooks,gotohttp://www.vmware.com/support/pubs.

Online and Telephone Support

Touseonlinesupporttosubmittechnicalsupportrequests,viewyourproductandcontractinformation,and registeryourproducts,gotohttp://www.vmware.com/support. Customerswithappropriatesupportcontractsshouldusetelephonesupportforthefastestresponseon priority1issues.Gotohttp://www.vmware.com/support/phone_support.
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Support Offerings
TofindouthowVMwaresupportofferingscanhelpmeetyourbusinessneeds,goto http://www.vmware.com/support/services.

VMware Professional Services

VMwareEducationServicescoursesofferextensivehandsonlabs,casestudyexamples,andcoursematerials designedtobeusedasonthejobreferencetools.Coursesareavailableonsite,intheclassroom,andlive online.Foronsitepilotprograms andimplementationbestpractices,VMwareConsultingServicesprovides offeringsto helpyouassess,plan,build,andmanageyourvirtualenvironment.Toaccessinformationabout educationclasses,certificationprograms,andconsultingservices,gotohttp://www.vmware.com/services.

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1This

Introducing vCenter Operations Manager for View

vCenterOperationsManagerforViewextendsthefunctionalityofvCenterOperationsManagerAdvanced andvCenterOperationsManagerEnterprisetomonitorandmanageVMwareViewenvironments.Thisis donethroughthevCenterOperationsManagerforViewAdapterwhichgetsthetopologyfromtheVMware Viewenvironment,collectsmetricsandothertypesofinformationfrommanageddesktops,andintroduces thisintovCenterOperationsManagerEnterprise.

Features of vCenter Operations Manager for View

vCenterOperationsManagerforViewextendsthefunctionalityofvCenterOperationsManagerEnterprise, andenablesITadministratorsandHelpDeskspecialiststomonitorandmanagetheViewVDIenvironments. vCenterOperationsManagerforViewisbuiltontopofthevCenterOperationsManagerEnterprise. Therefore,itincludesthefunctionalityofcollectingperformancedatafrommonitoredsoftwareandhardware resourcesinyourenterpriseandprovidespredictiveanalysisandrealtimeinformationaboutproblemsin yourVDIinfrastructure.Itpresentsdataandanalysisthroughalerts,inconfigurabledashboards,and predefinedpagesintheuserinterface. TheViewAdaptergetsthetopologyfromtheViewenvironment,andgetsmetricsandothertypesof informationfromthedesktops,andpassestheinformationintovCenterOperationsManagerEnterprise. ThetypicalusersofvCenterOperationsManagerforViewareITAdmininistratorsandHelpDeskspecialists. TheITAdministratortypicallywouldusevCenterOperationsManagerforViewtogetaquickoverviewof howtheViewenvironmentisbehaving,andtoviewsomeoftheimportantmetricsassociatedwiththeirView environment.AHelpdeskpersonmay,intheprocessofassistinganenduserwithaVMordesktopissue,need toquicklyseeresourcesrelatedtotheenduserssession,andperformbasictroubleshootingtoview,analyze, andresolvetheissuesthatexist.

Customizing Dashboards and Widgets

VMwareViewspecificdashboardsandresourcesareautomaticallyconfiguredwhenyouinstallvCenter OperationsManagerforView.ThesedashboardsandresourcesaddedaspartofthevCenterOperations ManagerforViewinstallationanddeploymentarepreconfigureddashboards,resources,metrics,andalerts. AswithvCenterOperationsManagerEnterprise,youcancustomizeyourvCenterOperationsManagerfor Viewworkspace.Dependingonyouraccessrights,youcanadd,delete,andarrangewidgetsonyour dashboards,editwidgetconfigurationoptions,andconfigurewidgetinteractions. Widgetsincludeconfigurationoptionsthatyoucanedittocustomizethemforyourparticularneeds.The availableconfigurationoptionsvarydependingonthewidgettype.Fordetailsonhowtocustomizeand configuredashboardsandwidgetsinvCenterOperationsManagerforView,seethevCenterOperations ManagerEnterpriseGettingStartedGuide.

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Health
vCenterOperationsManagerforViewincorporatesthehealthratingsfeatureofvCenterOperationsManager EnterprisewhichgivesyouaquickoverviewofthecurrentstateofaresourceinyourVDIenvironment. vCenterOperationsManagerEnterpriseusesaninternallygeneratedmetricinsteadoftheHealthbadgeused byvCenterOperationsManagerAdvanced.ThevCenterOperationsManagerEnterprisehealthscoreis calculatedusingresourcemetricanomaliesandisbestdescribedasanindicatorofhowcloselytheresourceis behavingtoitsnormalobservedbehavior.Ifmanyresourcemetricsareoutsidetheirexpectedrange,then thisisreflectedinadecreasedHealthscore. Formoredetailsonunderstandinghealthratings,seethevCenterOperationsManagerEnterpriseGettingStarted Guide.

Architecture
vCenterOperationsManagerforViewisasolutionbuiltontopofthevCenterOperationsManagerEnterprise platformwhichenablesyoutomonitoryourVMwareView5.0VDIenvironment. ThediagrambelowshowstherelationshipofvCenterOperationsManagerEnterprise,thevCenterOperations ManagerforViewAdapter,andtheirrelationshipstoothervCenterOperationsManagerforViewVDI components. Figure 1-1. vCenter Operations Manager for View Architecture

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Chapter 1 Introducing vCenter Operations Manager for View

TousevCenterOperationsManagerforView,therearetwomaincomponentsthatyouneedtoinstall:

vCenterOperationsManagerEnterprisevAppv5.0.1orhigher FordetailsoninstallingthevCenterOperationsManagerEnterprise,see: https://www.vmware.com/pdf/vcops5installationguide.pdf

vCenterOperationsManagerforViewAdapterv1.0 ForinformationoninstallingthevCenterOperationsManagerforViewAdapter,seeInstallingthe vCenterOperationsManagerforViewAdapteronpage 15.

YouinstallthevCenterOperationsManagerforViewAdapterusinganinstallationfileonaseparateWindows serverVM.Installingandconfiguringthesetwocomponentsisdescribedinthefollowingchapters.

Steps to Set Up vCenter Operations Manager for View

ThesetupprocessforVMwarevCenterOperationsManagerforViewiscomprisedofthefollowingsteps: 1 2 Verifyhardware/softwarerequirementsseeSystemRequirementsonpage 11 InstallandconfigurethevCenterOperationsManagerEnterprisevApp.Forinformationonhowtodo this,refertothevCenterOperationsManagerEnterprisedocumentationatthefollowingURL: https://www.vmware.com/support/pubs/vcopspubs.html 3 4 5 6 InstallthevCenterOperationsManagerforViewadapterInstallingthevCenterOperationsManager forViewAdapteronpage 15. RuntheEnableRemotePS.cmdscriptontheViewConnectionServer.SeeConfiguringtheView ConnectionServeronpage 17. ConfigurethevCenterOperationsManagerforViewadapterontheViewAdapterWindowsserverVM SeeConfiguringthevCenterOperationsManagerforViewAdapteronpage 17. DeploydashboardsDeployingandUsingvCenterOperationsManagerforViewDashboardson page 27.

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System Requirements

Thefollowingsectionsdescribetheprerequisites,systemrequirements,andcompatibilitiesforvCenter OperationsManagerforView. Thischapterincludesthefollowingtopics:

PrerequisitesbeforedeployingvCenterOperationsManagerforViewonpage 11 RequirementsforvCenterOperationsManagerforViewonpage 12 DownloadvCenterOperationsManagerforViewonpage 12

Prerequisites before deploying vCenter Operations Manager for View

ThisisalistofprerequisitesthatmustbeperformedbeforeinstallinganddeployingvCenterOperations ManagerforView.

Obtain,download,install,andconfigurethevCenterOperationsManagerEnterprisevApp. vCenterOperationsManagerforViewv1.0requiresthevCenterOperationsManagerEnterprisevApp, notthestandaloneversion.

NOTEInstructionsinthisguideassumethatvCenterOperationsManagerEnterprisevApphasalreadybeen installedanddeployed. RefertothevCenterOperationsManagerEnterprisevAppdocumentationhere: https://www.vmware.com/support/pubs/vcopspubs.html NOTEvCenterOperationsManagerforViewrequiresvCenterOperationsManagerEnterprisevApp,version 5.0.1orhigher.

YoumustinstallvCenterOperationsManagerforViewv1.0intoaView5.0orlaterVDIenvironment. RefertotheViewdocumentationhere: https://www.vmware.com/support/pubs/viewpubs.html

TheWindowsServer2008R264bitoperatingsystemistherecommendedserverplatformforthevCenter OperationsManagerforView1.0Adapterinstallation. BothSQLServerandOracledatabaseserversaresupportedfortheViewEventsDB,butifyouuseOracle databaseservers,youmayneedtoupdatetheclientsoftware. YoumayneedtoupdatetheOracleclientlibraries(ODAC)onthevCenterOperationsforViewAdapter serverifViewisconfiguredwithanOracleEventsdatabase.Fordetails,seeSupportforOracledatabases thatprovideViewEventsonpage 13.

BeforeyouinstallthevCenterOperationsManagerforViewAdapter,youmustinstalltheMicrosoft.NET Frameworkversion3.5.

NOTEMicrosoft.NETversion3.5shipswithbothWindows2003andWindows2008asanoptionalWindows componentorfeature,whichyoucanenablefromtheControlPanelorServerManagerutilities.

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Requirements for vCenter Operations Manager for View

ThefollowinglistssystemrequirementsforvCenterOperationsManagerforView. NOTEvCenterOperationsManagerforViewsupportsupto2000concurrentdesktopsessions(connectedor disconnected). Theserequirementsorrecommendationsincludeonlyloggedonusersessions.Typically,onlyaportionofall VDIdesktopsareloggedonatanygiventime.

System Requirements for vCenter Operations Manager for View Adapter

Support for up to 1000 desktop sessions

OS: Processors: Memory: DiskSpace:

Windows2003R2,Windows2008R2,64bitOS 2cores,2.8Ghzorabove 6GB 30GB

Support for up to 2000 desktop sessions

OS: Processors: Memory: Diskspace:

Windows2003R2,Windows2008R2,64bitOS 4cores,2.8Ghzorabove 8GB 30GB

NOTEThevCenterOperationsManagerforViewAdapterrequiresa64bitWindows(Windows2003or2008) VM.VMsthatare32bitbasedarenotsupportedinthisrelease. Ifthehardwareandsoftwareenvironmenthasbeensetupproperly,thecompletevCenterOperations ManagerforViewinstallationanddeploymentprocessshouldtakeabout1hour(excludingdownloadtimes).

Download vCenter Operations Manager for View

ThisguideassumesthatyouhavealreadypurchasedvCenterOperationsManagerforView.Ifyouhavenot purchasedityet,youcandosoatthefollowingURL: https://www.vmware.com/vmwarestore/datacenterproducts/buyoperations.html ForpermanentlicensingkeysgotothefollowingURL: https://www.vmware.com/licensing/license.portal WhendownloadingvCenterOperationsManagerforViewatthepreviousURL,Youwillseethefollowing download:

ViewAdapter64bit(encryptedzip) 64bit:VMware-vcops-viewadapter-x86_64-1.0.0-XXXXXX.exe

YouwillnowhaveaWindowsinstallationpackagecontainingan.exefilethatyoucaninstall. Thedefaultinstallationfolderis c:\Program Files\VMware\vCenter Operations\View Adapter

Oracleclientlibraries(ODAC)mayneedtobeupdatedontheViewAdapterserverifViewisconfigured withanOracleEventsdatabase.

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Chapter 2 System Requirements

Support for Oracle databases that provide View Events

NOTEThismayberequiredifyouhaveaViewinstallationusinganOracleEventsDB. WhenaddingsupportforOracleViewEventsdatabases,theclientlibrariesmayneedtobeupdatedonthe vCenterOperationsforViewadapterserver,dependingontheversionoftheOracleDBserverinuse. Youcandownloadthisupdatefromthefollowinglink: NOTEThisupdateisfor64bitsystemsonly. http://www.oracle.com/technetwork/database/windows/downloads/index-090165.html Fromthispage,downloadthezipfilefromthe64bitODAC11.2Release4(11.2.0.3.0)XcopyforWindows x64linkandfollowtheinstructionsinthereadme.htmlfileincludedinthezipfile.

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Installing the vCenter Operations Manager for View Adapter

InstallingvCenterOperationsManagerforViewconsistsofrunninganexecutablefile,whichstartsan installationwizard. Prerequisites

ObtainanddownloadvCenterOperationsManagerforViewfromthefollowingURL: https://www.vmware.com/vmwarestore/datacenterproducts/buyoperations.html

NOTEThevCenterOperationsManagerforViewAdapterdoesnotrequirelicensekeys.However,license keysarerequiredwheninstallingthevCenterOperationsManagerEnterprisevApp. OntheVMWaredownloadsite,youwillseethefollowing:

ViewAdapter64bit(encryptedzip) (64bit)VMware-vcops-viewadapter-x86_64-1.0.0.exe

NOTEThevCenterOperationsforViewAdapterfor32bitsystemsisnotsupported.

Running the vCenter Operations Manager for View Windows Installer

Afteryouhavedownloadedtheinstallationpackage,youarereadytoinstallthevCenterOperationsManager forViewAdapter. Afterdownloadingtheinstallationpackage,youwillhaveaninstaller .exefile. AgreetothepresentedEULAsandfollowtheinstructionspresentedbytheinstallationwizard. AfteryouinstallvCenterOperationsManagerforView,theconfigurationutilitywillbelaunchedbydefault. ProceedtoConfiguringthevCenterOperationsManagerforViewAdapteronpage 17.

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Configuring the vCenter Operations Manager for View Adapter

AfterinstallingvCenterOperationsManagerforViewyouarereadytoconfigurethevCenterOperationsfor ViewAdapterusingtheutilityprovided. Prerequisites NOTEConfirmthatthevCenterOperationsManagerEnterpriseisinstalledandrunningbeforeyoustartthe vCenterOperationsManagerforViewadapter. ThevCenterOperationsManagerforViewadapterneedsaccesstoanumberofresourcestocollect informationabouttheVMwareViewtopologyandmetrics.Connectioninformationandcredentialsare requiredforeachresource,whichyouconfigurefromthevCenterOperationsViewAdapterSettingsutility. Bydefault,thevCenterOperationsViewAdapterSettingsutilityislaunchedafterinstallationcompletes. Additionally,youmustconfiguretheViewConnectionServertoallowremotePowerShellconnectionsbefore theViewAdapterservicecanbestarted.AscriptisincludedwiththevCenterOperationsManagerforView Installationpackagethatyoucanuseforthistask,whichisdescribedinConfiguringtheViewConnection Serveronpage 17.

Configuring the View Connection Server

BeforestartingthevCenterOperationsManagerforViewAdapterservice,youmustconfiguretheView ConnectionServer.ConfigurationisnecessarytoenableremotePowerShellsessionsandinitializeView PowerShellextensionsontheViewConnectionServer. 1 CopythePowerShellcommandEnableViewPS.cmdfromthevCenterOperationsManagerforView AdapterinstallationfolderontotheVMwareViewConnectionServer. ThedefaultinstallationfolderforvCenterOperationsManagerforViewis: c:\Program Files\VMware\vCenter Operations\View Adapter 2 OntheViewConnectionServer,asadministrator,runthefollowingcommand: EnableViewPS.cmd TheEnableViewPS.cmdscriptdoesthefollowing:

InitializestheVMwareViewPowerCLIcmdlets. EnableremotePowerShellsessions. OpenfirewallportsneededforremotePowerShellsessions.

NOTEInenvironmentsthathavemorethanoneViewConnectionServer,youonlyneedtorunthescripton theoneViewConnectionServerthatyouareconfiguringthevCenterOperationsManagerforViewAdapter for.Youdonotneedtorunthescriptontheotherconnectionservers.

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Configuring the vCenter Operations for View Adapter server

ToconfigurethevCenterOperationsforViewadapter,youusethevCenterOperationsforViewAdapter Settingsutility.Bydefault,thisutilityislaunchedafterthevCenterOperationsforViewAdapterinstallation completes.YoucanalsostartitfromtheStartMenubyusing:
Start Menu->VMware->vCenter Operations for View->View Adapter Settings

WhenyouinitiallyruntheViewAdapterSettingsutility,revieweachtabtofillinallappropriatecredentials andconnectionsettings.Afterinstallation,youcanruntheutilityatanytimefromtheStartmenutoupdate theconfiguration. EachgroupofsettingshasaTestbuttonthatyoucanusetoverifyconnectionsettingsandcredentials.After allsettingsareconfigured,clickApplytosavethesettingsandstartthevCenterOperationsManagerforView Adapterservice. IMPORTANTItisrecommendedthatyouclickTestafterconfiguringeachgroupofsettingsoneach configurationtab.Thisrunsatestthattheconfigurationissetupcorrectlysofar.

Configuring View connection settings and credentials (View Settings tab)

YoucanconfigureViewserverconnectionsettingsandcredentialsontheViewSettingstab. TheusernameandpasswordthatyouentermusthavereadaccesstotheViewConnectionServer.(Typically, thisaccountisincludedintheLocalAdminsgroupontheserver).

Default Port Settings for PowerShell

ThedefaultportsforremotePowerShellare

5985(HTTP) 5986(HTTPS)

Optionally,youcanspecifyoneormoreViewdesktoppoolsthatyouwanttomonitor.Ifnopoolsare specified,thenallpoolswillbemonitored. CredentialsfortheVieweventsdatabaseareoptionalbuthighlyrecommended.AdditionalViewspecific events,metrics,andalertsarecollectedwhenyouprovideaccesstothedatabase(includingdesktoploginand reconnectiontimes).FordetailsonhowtosetuptheEventsdatabase,seeSupportforOracledatabasesthat provideViewEventsonpage 13andthevCenterOperationsManagerEnterpriseAdministratorGuide.

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Figure 4-1. VMware View Settings tab

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Configuring vCenter Operations Manager Enterprise server settings and credentials (vCenter Operations Settings tab)
Next,configurethevCenterOperationsManagerEnterpriseserversettingsandcredentialsonthevCenter OperationsSettingstab.WhenusingthevCenterOperationsManagerEnterprisevApp,enterthenameor IPaddressforthevCenterOperationsManagerEnterpriseUIVM,notthenameorIPaddressfortheAnalytics VM.SeeFigure 42. NOTEThisinformationisspecifictothevCenterOperationsManagerEnterprisevApp,notthestandalone version. Bydefault,thevCenterOperationsManagerforViewvAppinstallationusesHTTPSandenablesHTTPPost Adapterauthentication.HTTPPostAdapterauthenticationrequiresthatyouprovideadditionalcredentials. NOTETheusernameandpasswordspecifyavCenterOperationsManagerEnterpriseuseraccountrather thanadomainaccount. Figure 4-2. vCenter Operations Manager Enterprise Settings tab

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Configuring desktop VM settings and credentials (Desktop Settings)

YouconfiguredesktopVMsettingsandcredentialsontheDesktopSettingstab.Itishighlyrecommendedthat youspecifyadesktopusernameandpassword.Withoutpropercredentials,metricdatawillnotbecollected fromdesktopVMsandtheconnectedVMwareViewclientswillnotbecreated.Thecredentialsthatyou providemustspecifyadomainaccount,whichisincludedintheLocalAdminsgrouponeachdesktopVM beingmonitored. Figure 4-3. vCenter Operations Manager for View Desktop Settings tab

EachdesktopVMmusthavetheRemoteRegistryserviceandtheWindowsManagementInstrumentation (WMI)serviceenabledandrunningformetricdatatobecollectedforthatVM. YoumustalsoconfigurethefirewallsettingsoneachdesktoptoallowinboundRemoteRegistryandWMI servicerequests.Youcandothisbyeitherdisablingthefirewallorapplyingthefollowingfirewallexceptions orallowedprograms,usingthefollowinginformation.

Windows XP Firewall Exceptions

RemoteRegistry

FileandPrinterSharing Goto: http://support.microsoft.com/kb/875605

WMI

Windows Vista Firewall Exceptions

RemoteRegistry

FileandPrinterSharing WindowsManagementInstrumentation(WMI)
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WMI

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Windows 7 Allowed Programs

RemoteRegistry

FileandPrinterSharing WindowsManagementInstrumentation(WMI)

WMI

Ideally,youshouldconfigurethesesettingsinthedesktoptemplateorbaseimage.Youmayalsoenablethem throughaGroupPolicyObject(GPO)ormanuallyconfigurethemforeachdesktop.

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Configuring Advanced settings (Advanced Settings tab)

YoucanconfigureothersettingsontheAdvancedtab. Logleveldefaultsto3info.Afteraninstallationhasbeenupandreliablyrunningforseveraldays,youcan decreasethissetting.Youmayneedtoincreaseitto4verboseforshortperiodsfordebuggingpurposes.This logleveldirectlyaffectsthesizeofthelogfiles.Notethatlogfilesolderthan7dayswillbeautomatically deleted. ThecollectionintervalspecifiesthetimebetweenViewtopographyupdates.InlargeVDIenvironments, topographyupdatescantakealongtimeandaddloadtotheViewConnectionServer,solessfrequentupdates maybedesirable.RecommendationsbynumberofdesktopVMsareasfollows:

upto2000desktops5minutes

NOTEAcollectionintervalof5minutesshouldworkforupto2000desktops,basedonrecenttestingresults. Theconfigurationutilityhasnotyetbeenupdatedtoreflectthisnewrecommendation. Itisrecommendedthatyouleavethecollectionthreadsatthedefaultof20. Ifacustomerprovidedcertificateisused,itmaybedesirabletoincreasethecertificatepolicytoHigh.The defaultMediumsettingworksbestifyouarenotusingacustomcertificate. NOTEYoucanalsostartandstoptheViewAdapterserviceonthistab. However,makesurethatyousaveyourconfigurationsettingsbyclickingApplybeforeleavingthistab. IMPORTANTBeforeyoustartthevCenterOperationsManagerforViewadapter,makesurethatthevCenter OperationsManagerEnterprisevAppisinstalledandrunning.

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Figure 4-4. vCenter Operations Manager for View Advanced Settings

Itisrecommendedthatyourunconnectiontestsafteryouapplyeachcategoryofsettings. Thefollowingstatusdialogdisplayswhenallsettingsandcredentialshavebeenconfiguredproperly.

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Deploying and Using vCenter Operations Manager for View Dashboards

FormonitoringandtroubleshootingyourViewVDIenvironment,sevendashboardsarecreated outofthebox.InstallationofvCenterOperationsManagerforViewdashboardsisautomatedbydeploying aPAKfileusingthevCenterOperationsManagerEnterpriseupdatemechanismasdescribedinInstallingthe Dashboardsonpage 27.ThePAKfileisincludedwiththevCenterOperationsforViewadapterinstallation.

Installing the Dashboards

Theprocessofinstallingdashboardsiscomprisedofthefollowingsteps: 1 2 ConnecttothevCenterOperationsManagerAdminConsole. DeploythevCenterOperationsManagerforViewAdapterPAKfile: VMware-vcops-viewadapter.pak ThePAKfileislocatedinthedefaultvCenterOperationsManagerforViewInstallationfolder: c:\Program Files\VMware\vCenter Operations\View Adapter\VMware-vcops-viewadapter.pak

Connect to the vCenter Operations Manager Admin Console

ToconnecttothevCenterOperationsManagerAdminConsole: 1 OpenthevCenterOperationsManagerAdminConsoleusingthefollowingURL: https://<vcops-ui-vm>/admin SeethevCenterOperationsManagerAdminConsoleinvCenterOperationsManagerAdmin ConsoleUpdatepackagescreenonpage 28.

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Figure 5-1. vCenter Operations Manager Administration Console

LogontothevCenterOperationsManagerAdminConsoleusingtheadminaccount.

Deploy the vCenter Operations Manager for View Adapter PAK file
1 InthevCenterOperationsManagerAdminConsole,opentheUpdatepageshowninvCenter OperationsManagerAdminConsoleUpdatepackagescreenonpage 28.

Figure 5-2. vCenter Operations Manager Admin ConsoleUpdate package screen

ClicktheBrowsebutton.NavigatetothevCenterOperationsManagerforViewAdapterinstallation folder(bydefaultC:\Program Files\VMware\vCenter Operations\View Adapter)andselectthe VMware-vcops-adapter.pakfile.

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Figure 5-3. vCenter Operations Manager for View Installation Folder with PAK File

ClicktheUpdatebuttonandaccepttheEndUserLicenseAgreement,whichisshowninthefollowing screen.

Figure 5-4. vCenter Operations Manager Enterprise Admin Console--Update Package screen

AfteryouaccepttheEndUserLicenseAgreement,thevCenterOperationsManagerforViewAdapter PAKfilebeginsdeployingtothevCenterOperationsManagerEnterprise.Thisprocesscantakeseveral minutestocomplete.Afterthedeploymentcompletes,theAdminConsoleshowstheresultofthe deployment,whichisshowninvCenterOperationsManagerAdminConsoleonpage 30.

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Figure 5-5. vCenter Operations Manager Admin Console

Using the vCenter Operations Manager Enterprise User Interface

vCenterOperationsManagerforViewusesthevCenterOperationsManagerEnterprisewebinterfacerather thanthevCenterOperationsManagervSphereinterface.YouaccessthisinterfacethroughaseparateURL.
https://<vcops-ui-vm>/vcops-custom

NOTEYoucanaccessthevSphereinterfaceatthefollowingURL:
https://<vcops-ui-vm>/vcops-vsphere

YoucanfindtheGettingStartedguideforthevCenterOperationsManagerEnterprisewebinterfaceatthe followingURL:
https://www.vmware.com/pdf/vcops-enterprise5-getting-started-guide.pdf

Validating your installation

Tovalidatethatthedashboardsgotinstalledandconfiguredcorrectly,openthevCenterOperationsManager EnterpriseUIandlookforthesevendashboardtabs.SeeFigure 56foranexampleoftheViewMain dashboard,whichisdisplayedbydefault.Clickthrougheachtabandconfirmitscontentwiththedashboard descriptionscontainedinthefollowingsections. NOTESomehealthandmetricvaluesmaydisplayinbluewithaquestionmark(?).Thisisnotacausefor concern;itjustindicatesthatthecorrespondingdataisnotyetavailableforthismetric.

Adding vCenter Operations Manager Enterprise User Accounts

ItisrecommendedthatyoucreateoneormorevCenterOperationsManagerEnterpriseuseraccountswith readonlyaccesstovCenterOperationsManagerforViewUIdashboards.Ideally,theseusersshouldhave accessprivilegestoviewthedashboardsbutnotmodifythem.RefertotheConfiguringandManagingUsers chapterinthefollowingdocumentforinstructionsoncreatingandmanagingvCenterOperationsManager useraccounts:
https://www.vmware.com/pdf/vcops-enterprise5-admin-guide.pdf

Afterthedashboardsareinstalled,youcanproceedtoUsingtheDashboardsonpage 31.

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Using the Dashboards

SevenViewspecificdashboardsarecreatedforyoutousetomonitorandtroubleshootyourVDI environment.ThesedashboardsareautomaticallyinstalledwhenyoudeploythePAKfileinDeploythe vCenterOperationsManagerforViewAdapterPAKfileonpage 28. ThefollowingsectionsprovideahighleveloverviewofthesevenvCenterOperationsManagerforView dashboards.

Overview of dashboards and widgets

Dashboardspresentperformancedatafrommonitoredsoftwareandhardwareresourcesinyourenterprise andprovidepredictiveanalysisandrealtimeinformationaboutproblems.Dataandanalysisispresented throughalerts,inconfigurabledashboards,onpredefinedpagesintheuserinterface.Dependingonyour accessrights,youcanadd,delete,andarrangewidgetsonthedashboards,createnewdashboards,andedit widgetsandtheconfigurationandinteractionofwidgetsonyourdashboards. Eachsectionofadashboardisawidget.Eachwidgetshowsaspecifictypeofdatainaspecificformat.Each widgethasabuttonbaratthetopcontaininganumberoficonbuttonswhichperformactionsontheselected dataorcontrolhowthedataisdisplayed. Widgetsincludeconfigurationoptionsthatyoucanedittocustomizeforyouruse.Forexample,youcanselect themetricsthattheAlertswidgetshowsbyeditingitsconfiguration.Youcanalsoconfigurewidget interactionssothatonewidget,calledaprovidingwidget,providesinformationtoanotherwidget,calleda receivingwidget.Forexample,youcanconfiguretheRootCauseRankingwidgettoreceivedatafromtheTag SelectorwidgetandtheHealthStatuswidget. Formoredetailsonhowtocustomizeandconfiguredashboardsandwidgets,seethevCenterOperations ManagerEnterpriseGettingStartedGuide.

View Main dashboard

YouusetheViewMaindashboardtovisualizetheendtoendVDIenvironment,itsunderlyingtechnology silos,andanyalerts.ThefollowingscreenisanexampleoftheViewMaindashboard.

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Figure 5-6. View Main dashboard

TheViewMaindashboardgivesyouanoverallstatusoftheVDIenvironment.TheViewMaindashboardis brokendownintofoursections:

VDIEnvironmentIndicators VDIAlerts VDIHealthTree VDITierHealth

TheVDIHealthTreeisbrokenintosixtiers,whichrepresenttheunderlyingtechnologysilossupportingthe VDIenvironment.Eachtierisrepresentedbyaniconwhichyoucandoubleclicktodrilldownintoformore informationaboutthattieranditsapplications.

ViewInfrastructure UserSessions Network Storage ViewClients vSphereInfrastructure

Forexample,youcandrillintoViewInfrastructurewhichcontainstheVMwareViewConnectionServers, VMwareViewSecurityservers,andViewpools.YoucanalsodrillintoaViewpooltoviewandmonitorthe desktopVMsassignedtothosepools.

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Chapter 5 Deploying and Using vCenter Operations Manager for View Dashboards

TheVDIEnvironmentIndicatorsontheleftoftheViewMaindashboardindicatethehealthofyourVDI environment,brokendownintocategoriessuchasoverallVDIcapacityused,connectedanddisconnected sessions,andsoforth.ThisgivesyouaquickoverviewofhowyouroverallVDIenvironmentisbehaving. vCenterOperationsManagerforViewpresentsinformationbasedonwhatitlearns,whatproblematic behaviorisnormal,andwhatisoutsideofthemetricranges,basedonpreviousbehavior. PCoIPLatency,AveragePCoIPPacketLoss,PCoIPTXBandwidth,andPCoIPRxBandwithgiveyou informationabouttheconnectionqualitybetweentheViewclientandtheVMwareViewdesktopVM,which isrolledupacrosstheentireVDIenvironment.Thisgivesyouabetterideaofclientperformanceandhowthe userexperienceisaffected. TheVDITierHealthareapointstheVIAdministratortoproblemsilosintheVDIenvironment,suchasthe StorageTier.TheVIAdministratorcanexaminethestoragetiersinmoredetailbydrillingintothedatastores thatareassociatedwiththeVMwareViewpools.IfallthehealthindicatorsacrosstheVDITierHealtharea areyelloworred,thehealthofthecomponentdatastoragemayaffectthehealthoftheentiretier,whichthe VIAdministratorcanseebyquicklyreviewingtheseicons. NOTENotethattheVDIHealthTreeandVDITierHealthisnotnecessarilyanindicationofbehavioror currentperformance,butinsteadwithrespecttohowitsbehavedinthepast.vCenterOperationsManager forViewcollectsallmetricsandlooksfortrendsandpatterns.Itlearnswhattypesofbehaviortoexpectfrom eachoftheresourcesitismonitoring. AverageSessionLogonTimeandAverageSessionReconnectTimeprovideinformationthatisaveraged acrossallconnectionscurrentlyinyourVMwareViewenvironment. AtthebottomoftheVDIEnvironmentIndicatorssection,RecentDesktopLaunchErrorsandRecentDesktop ProvisioningErrorsgivethenumberoferrorsoverthelastcollectioninterval. AttheupperrightoftheViewMaindashboard,theactivealertsassociatedwithVMwareViewspecific resourcesinyourVDIenvironmentdisplayunderVDIAlerts.Forexample,foraparticularclient,youmay seeacertainpercentageofpacketloss,andyoumaywanttofindwherethatclientisconnectingfrom,suchas fromtheInternetorIntranet,andexaminepossiblecausesforthepacketloss.Youcandoubleclickonthese iconstogetmoreinformation,anddrillintoeachalertconditiontotroubleshoottheissuefurther. Fordetailsonmetrics,seeAppendix A.

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View Users dashboard

YouusetheViewUsersdashboardtovisualizeandtroubleshootuserspecificissues.Forexample,aVI AdministratororHelpdeskSpecialistwouldtypicallyusethisdashboardwhenausercallsthe Helpdesk/DesktopSpecialistorITOperationsteams,orwhenthereisaneedtodeepdiveintoaspecificuser issuewhentroubleshootingotherproblems.Figure 57,ViewUsersdashboard(showingrelationshipsfor selecteduserinHealthTree),onpage 34showsatypicalViewUserdashboard. Figure 5-7. View Users dashboard (showing relationships for selected user in Health Tree)

TheViewUsersdashboardisespeciallyusefulforaHelpdeskspecialist,whoassistspeoplethatcontactthe Helpdeskwithperformanceissueswiththeirdesktopsorsomesimilarreason. TheEndUserssectionontheupperleftofthedashboardgivesalistofusersthatarecurrentlyloggedon,using theformat <domain/username:<pool that user is currently logged into> UsetheSearchfieldattheupperrightoftheEndUserswidgettofindaspecificuserwithinthelist.Afterthe userisfound,clickingontheusernamedisplaysinformationaboutthatuserintheotherareasonthis dashboard,forexample, mydomain/suzanne:F01 Selectthatuserinthewindowtoseeobjectsassociatedwiththatuser.Selectingtheusericon vmware.com\suzanne\<Poolnumber>intheHealthTreedisplaysMetricSelectorandInterestingMetrics informationforthatobject.InthisHealthTree,eachiconrepresentsaspecificuserorobject.

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Chapter 5 Deploying and Using vCenter Operations Manager for View Dashboards

Ifanydesktoporanyofitsrelatedobjectshasanalert,therewillbearedtriangleshownwiththatobjectsicon. Toviewthealert,selecttheobjectinthetreeandthenclicktheShowAlertsiconinthebuttonbarabovethe tree.Allcurrentalertsfortheobjectwilldisplayinapopupwindowandyoucannavigatetothealertsdetails bydoubleclickinganalertinthislist. Forexample,thealertmayshowaWastebadge,whichmayindicatethatusersprovisioningmaybeabithigh. Drillingdownonadesktopshowingproblemsisagoodwaytogetstatusinformationonobjectsassociated withtheuserissueyouareinvestigating.Thismayshowoutofnormalranges,basedonhistoricaltrends,for thingslikedatastoredemand,ortheprovisioneddiskspaceforthatusermaybeabithigherthannormal. TheMetricSelectorshowsallmetricscollectedfortheobjectcurrentlyselectedintheHealthTree.Forany object,theremaybeasmanyas50ormoremetricsthatarebeingmonitoredontheclient,VM,desktop,and soforth.Anymetricsthatarecurrentlyexhibitingabnormalbehavior,basedonpasthistory,arehighlighted withayellowiconandmayneedfurtherinvestigation. NOTEvCenterOperationsManagerforViewandvCenterOperationsManagerEnterprisearedesignedto collectdataandevaluateitbasedonpastbehaviortodeterminewhatisnormalvs.abnormalbehavior. Determiningabnormalbehaviorforaparticularuser,desktop,VM,orotherinfrastructureobjectrequires investigationandevaluationbytheHelpdeskspecialistand/orVIAdministratortoanalyzeandresolvethe issue. InterestingMetricsshowthecurrentvalueandbriefhistoryofmetricsthatmaybeimportantforthecurrently selectedobject.ImportantMetricsareusuallythosethatareoutsidetheirexpectedrange,exceedinga threshold,ormarkedasakeyindicator. Whenanalyzingandinterpretinginterestingmetrics,youmayseeagraybar,whichindicatestheexpected rangeforaparticulargroupofmetrics.UnderInterestingMetricsyoumightseeananomalyorseethatsome metricsareabovethedynamicthresholdsforaparticulardesktop.Youcanpickothermetricsforfurther analysisbyselectingthemintheMetricSelectorandclickingtheMovetoGraphicon,andgethistorical graphswhicharealsoshowninthelistofInterestingMetrics. Youcanadjustthetimerange,fromarangeofvaluesfromthelasthour,last24hours,andsoforth,andthe graphsrescalesoyoucanseethebehavioroveradifferentrangeandseeadifferentsetofdata. RootCauseRankingshowsalistofmetricsthatarecurrentlyoutoftheirexpectedrangefortheselectedobject oritsrelatedobjects.Thislistgivesyouarankedorderofmetricanomaliesyoucanusetostartinvestigating anissuewiththecurrentlyselectedobject. Fordescriptionsofmetrics,seeAppendix A.

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Figure 5-8. View Top Sessions dashboard

TheViewTopSessionsdashboardshowsyouanumberofdifferentmetricsforpoolsordesktops,andwhich onesareexhibitingthelongesttimesorhavetheworstperformance.Themetricsdisplayedare:

PoolCapacityUsedHighestLastMonthAverage PoolLogonTimes(sec)HighestLastHourAverage PoolReconnectionTimes(sec)HighestLastHourAverage PoolPCoIPLatency(ms)HighestLastHourAverage DesktopLogonTime(sec)HighestLastHourAverage DesktopReconnectionTime(sec)HighestLastHourAverage DesktopPCoIPRoundTripLatencyHighestLastHourAverage DesktopPCoIPPacketLoss(%)HighestLastHourAverage DesktopPCoIPThroughput(Kbit/sec)HighestLastHourAverage

Eachofthesewidgetsgiveyoutheresourceswiththeworstperformance.Forexample,DesktopPCoIPPacket LossgivesyouarankingtogetaquickviewofhowuserdesktopsareperformingintheareaofPCoIPpacket loss.Youcandrilldownintoaspecificresourcefromthisdashboardtothedetailspageforthatresource. TheconfigurationofmetricsonthesedashboardsinvCenterOperationsManagerforViewhavebeen preconfiguredforyou,basedonuserfeedback,howeveryoucanchoosewhattypesofmetricstodisplay. Thereareanumberofconfigurationsyoucanchoosefrom,ifyouwanttochangewhattypeofinformationis displayedandhowitsdisplayed.Fordescriptionsofmetrics,seeAppendix A.

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View Top Desktop VMs

YoucanusethisdashboardtoviewthelistofthetopdesktopVMconsumersforanumberofimportant indicatormetrics.Onthisdashboard,youcanquicklyseewhichdesktopVMshavethelowesthealthscores, thehighestworkloads,andareusingthemostnetworkbandwidth. Figure 5-9. View Top Desktop VMs dashboard

TheViewTopDesktopVMsshowsyouanumberofdifferentmetricsfordesktopVMs,andwhichonesare exhibitingthelongesttimesorhavetheworstperformance.Thecategoriesofmetricsdisplayedare:

VMHealth(%)LowestLastHourAverage VMCriticalAlerts(%)HighestLastHourAverage VMBehavior(AnomalyCount)HighestLastHourAverage VMCPUContention(%)HighestLastHourAverage VMCPUWorkload(%)HighestLastHourAverage VMMemoryWorkload(%)HighestLastHourAverage VMDiskWorkload(%)HighestLastHourAverage VMNetworkWorkload(%)HighestLastHourAverage VMNetworkThroughput(Kbit/sec)HighestLastHourAverage

Eachofthesewidgetsshowyoutheresourceswiththeworstperformance. TheViewTopDesktopVMsdashboardcollectssimilarinformationforthedesktopVMsastheViewTop Sessionsdashboard.ItcollectsmetricsforCPUworkload,criticalalertsontheVMs,networkworkload, memoryworkload,andaveragesthoseusageindexesoveraselectedperiodoftime. TheconfigurationofmetricsonthesedashboardsinvCenterOperationsManagerforViewhasbeen preconfiguredforyou,basedonuserfeedback;howeveryoucanchoosewhattypesofmetricstodisplay. Thereareanumberofconfigurationsyoucanchoosefrom,ifyouwanttochangewhattypeofinformationis displayedandhowitsdisplayed.Fordescriptionsofmetrics,seeAppendix A.

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View Pools dashboard

YouusetheViewPoolsdashboardtoassessthestatusofdesktopVMswithinViewpools.Toviewstatistics abouttheVMsanddatastorescontainedineachViewpool,selectaconfigurationfromtheheatmapinthe upperleftofthedashboard.Youcanusethisdashboardtoquicklyidentifyandtroubleshootpoorly performingVMs,VMswithhighworkload,ordatastorecapacity. Figure 5-10. View Pools dashboard

MetricsaredisplayedinthefollowingareasontheViewPoolsdashboard:

ViewPoolStatistics PoolAlerts ObjectMetrics ObjectTree

ViewPoolStatisticsusesaheatmapwidgettoshowimportantinformationabouttheVMsanddatastoresused byViewPools.Heatmapsareanefficientwaytoshowalargenumberofobjectsandquicklyidentifywhich objectsmaybeexperiencingproblematicbehavior.EachsquareintheViewPoolStatisticsheatmaprepresents aVMoradatastoreandthesesquaresaregroupedbyViewPools.Thecolorofthesquareindicatestherelative behaviorofthecorrespondingobjectaschosenforthecurrentlyselectedconfiguration. WhenmovingthemouseovereachsquareintheheatmapunderViewPoolStatistics,theobjectnameand metricvalueisdisplayed.Selectinganobjectwillfillotherwidgetsonthisdashboardwithinformation pertainingtothatobject. TheViewPoolStatisticsheatmaphasanumberofconfigurationsshowingtheworkloadandhealthmetrics foralldesktopsanddatastoresinViewPools.TheVIAdministratorcanselectfromamongthefollowingpool statisticsconfigurations:

VMHealth VMBehavior

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VMOverallWorkload VMCPUWorkload VMMemoryWorkload VMDiskWorkload VMNetworkWorkload DatastoreHealth DatastoreOverallWorkload DatastoreIOWorkload DatastoreDiskSpaceAvailable DatastoreDemand DatastoreLatency

AswiththeothervCenterOperationsManagerforViewdashboards,configurationofmetricsonthese dashboardsinvCenterOperationsManagerforViewhavebeenpreconfiguredforyou,basedonuser feedback.However,youcancustomizeandconfigurewhattypesofmetricsyouwanttodisplay.Therearea numberofconfigurationsyoucanchoosefrom,ifyouwanttochangethetypesofmetricsthataredisplayed andhowtheyaredisplayed. Fordescriptionsofmetrics,seeAppendixAonpage 57.

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View Desktop Sessions dashboard

YouusethisdashboardtoassessthePCoIPperformanceofVMwareViewclientsconnectedtodesktopVMs. ToviewPCoIPstatisticsrelatedtoViewdesktopsandclientnetworkconnections,selectaconfigurationfrom theheatmapintheupperleftofthedashboard.Usethisdashboardtoquicklyidentifyandtroubleshootpoor Viewclientconnectionissues.Youcanquicklyfindissuessuchasincreaseinlatency,andotherkey measurementssuchaspacketloss. Figure 5-11. View Desktop Sessions dashboard

ThedefaultconfigurationforViewDesktopSessionsissimilartothatoftheViewPoolsdashboard. TheViewDesktopSessionsdashboardshowsthefollowingsectionsofmetricsinformation:

ActiveDesktopStatistics ObjectMetrics Alerts ObjectTree

TheActiveDesktopsStatisticsheatmaphasanumberofconfigurationsshowinghealth,workload,andPCoIP statisticsforallcurrentlyconnecteduserdesktopsessions.SelectaconfigurationinActiveDesktopSessions toshowdifferentrepresentationsofthemetricsdata,byselectingfromthefollowinglist:

DesktopHealth DesktopWorkload DesktopPCoIPLatency DesktopPCoIPTXBandwidth DesktopPCoIPRXBandwidth DesktopPCoIPTXPacketLoss DesktopPCoIPRXPacketLoss NetworkPCoIPRXLatency

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NetworkPCoIPTXBandwidth NetworkPCoIPRXBandwidth NetworkPCoIPTXPacketLoss NetworkPCoIPRXPacketLoss

AswiththeothervCenterOperationsManagerforViewdashboards,configurationofmetricsonthese dashboardsinvCenterOperationsManagerforViewhavebeenpreconfiguredforyou,basedonuser feedback,howeveryoucanchoosewhattypesofmetricstodisplay. Fordescriptionsofmetrics,seeAppendix A.

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vSphere Infrastructure dashboard

UsethevSphereInfrastructuredashboardtoassessthestatusoftheunderlyingvCenterOperationsManager vSphereinfrastructurethatsupportsyourViewVDIenvironment.Usethisdashboardtoquicklyidentify problemcomponentswithinthevSphereobjecthierarchy.SeethedefaultdashboardinFigure 512. YoucanmorethoroughlyassessthevCenterOperationsManagervSphereinfrastructurebyusingthevCenter OperationsManagervSpherewebinterface.ToaccessthisinterfaceenterthefollowingURLinyourweb browser:
https://<vcop-ui-vm>/vcops-vsphere

ThevCenterOperationsManagervSphereinterfaceisdescribedindetailinthefollowingdocument:
https://www.vmware.com/pdf/vcops-5-getting-started-guide.pdf

Figure 5-12. vSphere Infrastructure dashboard

YoucanviewanddrilldownintothevSpherevirtualobjectsinyourvSphereenvironment.Youcanviewan internaldatastore,internalnetwork,andviewtheusercurrentlyattachedtoaparticularVM.ThevSphere Infrastructuredashboardisbrokendownintothefollowingsections:

VCRelationship

World vSphereServerSystems DataCenters Clusters Hosts VMs

vSphereTopology vSphereRootCause

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UndertheVCRelationshipsection,youcanviewtheoverallhealthscoreofthevSphereenvironment,at differentlevelsofthevSphereobjecthierarchy. ThevSpheretopologyletsyouviewthetopologyofthevSphereobjecthierarchy,anddrilldownintoanobject suchasaVM,datastore,diskstore,etc.tofurtheranalyzeanissue.ThevSphereRootCauseareashowsyou moremetricinformationwhichyoucandrillintoformoredetails.ThevSphereInfrastructurehierarchyshows atahighlevelyourentirevSphereenvironment,andisagoodplacetostarttroubleshooting,asyoudrilldown fromthetoplevelofthevSpherehierarchy. Youcanviewanomaliesthatareoutsidetheexpectedrangeofvalues,andusethatasastartingpointtodo moretroubleshooting. AswiththeothervCenterOperationsManagerforViewdashboards,configurationofmetricsonthese dashboardsinvCenterOperationsManagerforViewhavebeenpreconfiguredforyou,basedonuser feedback,howeveryoucanchoosewhattypesofmetricstodisplay. Thereareanumberofconfigurationsyoucanchoosefrom,ifyouwanttochangewhattypeofinformationis displayedandhowitsdisplayed.Youcanmixandmatchthewidgets,andcustomizethewaythedatais displayeddependingonyourneeds. Fordescriptionsofmetrics,seeAppendix A.

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Appendix A, Important Metrics

ThischaptercontainsalistofthevCenterOperationsManagerforViewmetrics,howyouaccesstheminthe vCenterOperationsManagerforViewUI,anddescriptions. NOTEFordescriptionsofthevCenterOperationsManagerEnterprisevAppmetrics,refertothevCenter OperationsManagerEnterpriseonlinehelp. NOTEAllmetricsmarkedwithanasterisk(*)arenonViewAdaptermetrics.

Table A-1.
Metric Name VDIHealth* Dashboard UI Sequence VDIEnvironmentvCenter OperationsGenerated|Self HealthScore Metric Description vCenterOperationsManagerexaminesinternallygeneratedmetrics andusesitsproprietaryanalyticsformulastodetermineanoverall healthratingforaresource.Thehealthrating,whichrangesfrom0to 100,givesyouaquickoverviewofthecurrentstateofaresource.

VDICapacityUsed ConnectedSessions

VDIEnvironmentSummaryVDI PercentageofthetotalVDIcapacity(virtualdesktops)thatare CapacityUsed(Percent) currentlyloggedon. Thenumberofsessionswheretheuserisactivelyloggedonand VDI EnvironmentSummaryConnect connectedtothedesktop. edSessions VDIEnvironmentSummary DisconnectedSessions ViewClientPCoIP|Average PCoIPLatency(ms) ViewClientsPCoIP|Transmit PacketLossPercent ViewClientsPCoIP|Transmit Bandwidth(kbit/sec) ViewClientsPCoIP|Receive Bandwidth(kbit/sec) UserSessionsRemoteSessions| AverageLogonTime(sec) UserSessionsRemote Sessions|AverageReconnectTime (sec) Thenumberofsessionswheretheuserisloggedon,butnotcurrently connectedtothedesktop. Averageroundtriplatencybetweenthedesktopandtheclientacross allconnecteddesktopsessionsusingthePCoIPprotocol. Percentageoftransmittedpacketslostduringthelastsampling periodacrossallconnecteddesktopsessionsusingthePCoIP protocol. OverallbandwidthforoutgoingPCoIPpacketsacrossallconnected desktopsessionsusingthePCoIPprotocol. OverallbandwidthforincomingPCoIPpacketsacrossallconnected desktopsessionsusingthePCoIPprotocol. Averagelogontimeacrossallloggedondesktopsessions.Thisvalue doesnotincludedesktopsthathavedisconnectedatsomepoint duringthesession. Averagereconnectiontimeacrossallloggedondesktopsessions. Reconnectiontimeisthetimeittakesforadisconnectedsessionto reconnecttothesession.

DisconnectedSessions AveragePCoIPLatency AveragePCoIPPacket Loss PCoIPTXBandwidth PCoIPRXBandwidth AvgSessionLogin

AvgSessionReconnect

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Table A-1.
Metric Name Dashboard UI Sequence Metric Description 1.BROKER_DESKTOP_LAUNCH_FAILURE 2.BROKER_MACHINE_ASSIGNED_UNAVAILABLE 3.BROKER_MACHINE_CANNOT_CONNECT 4.BROKER_MACHINE_NOT_READY 5.BROKER_MACHINE_PROTOCOL_UNAVAILABLE 6.BROKER_MACHINE_REJECTED_SESSION 7.BROKER_POOL_CANNOT_ASSIGN 8.BROKER_POOL_EMPTY 9.BROKER_POOL_NO_MACHINE_ASSIGNED 10.BROKER_POOL_NO_RESPONSES 11.BROKER_POOL_OVERLOADED 12.BROKER_POOL_PROTOCOL_UNAVAILABLE RecentDesktop ProvisioningErrors ViewInfrastructureErrorEvent| DesktopProvisioninglastinterval 1.BROKER_PROVISIONING_ERROR_CONFIG_SET 2.BROKER_PROVISIONING_ERROR_DISK_LC_RESERVATION_S ET 3.BROKER_PROVISIONING_ERROR_DISK_SET 4.BROKER_PROVISIONING_ERROR_LICENCE_SET 5.BROKER_PROVISIONING_ERROR_NETWORKING_SET 6.BROKER_PROVISIONING_ERROR_RESOURCE_SET 7.BROKER_PROVISIONING_ERROR_TIMEOUT_CUSTOMIZATIO N_SET 8.BROKER_PROVISIONING_VERIFICATION_FAILED_VMNAME _IN_USE

RecentDesktopLaunch ViewInfrastructureError Errors Events|DesktopLaunchlast interval

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Table A-2. View Top Sessions dashboard metrics

Metric Name PoolCapacityUsed(%) Metric UI Sequence ViewPool>DesktopVMs|Pool CapacityUsed(Percent) Metric Description PercentageofavailableVDIdesktopsthatarecurrentlyin use(connecteddesktops+disconnecteddesktops)divided bythetotalnumberofdesktopsinthepool.

PoolLogonTimes(sec)

ViewPool>RemoteSessions|Average Averagelogontimeacrossallloggedondesktopsessions LogonTime(sec) thatarerunningonVMswithinthispool.Thisvaluedoes notincludedesktopsthathavedisconnectedatsomepoint duringthesession. ViewPool>RemoteSessions|Average Averagereconnectiontimeacrossallloggedondesktop ReconnectionTime(sec) sessionsthatarerunningonVMswithinthispool. Reconnectiontimeisthetimeittakesforadisconnected sessiontoreconnecttothesession. ViewPool>RemoteSessions|Average PCoIPLatency(ms) UserDesktop>Session|LogonTime (sec) Averageroundtriplatencybetweenthedesktopandthe clientacrossallconnecteddesktopsessionsrunningonVMs withinthispoolusingthePCoIPprotocol. Timeelapsedbetweenthebrokerdesktoprequesteventand theagentconnectedeventintheViewEventsdatabase. Timeelapsedbetweenthebrokerdesktoprequesteventand theagentreconnectedeventintheViewEventsdatabase. Roundtriplatencybetweenthedesktopandtheclient.

PoolReconnectionTimes (sec)

PoolPCoIPLatency(ms)

DesktopLogonTime(sec)

DesktopReconnectionTime UserDesktop>Session|Reconnection (sec) Time(sec) DesktopPCoIPRoundTrip Latency(ms) DesktopPCoIPPacketLoss (%) UserDesktop>PCoIP|RoundTrip Latency(ms)

UserDesktop>PCoIP|TransmitPacket Percentageoftransmittedpacketslostduringthesampling LossPercent period. OverallbandwidthforoutgoingPCoIPpacketsduringthe samplingperiod.

DesktopPCoIPThroughput UserDesktop>PCoIP|Transmit (kbit/sec) Bandwidth(kbit/sec)

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Table A-3. View Top Desktop VMs dashboard metrics

Metric Name VMHealth(%)* Metric UI Sequence VirtualMachineBadge|Health Metric Description vCenterOperationsManagerexaminesinternallygenerated metricsandusesitsproprietaryanalyticsformulasto determineanoverallhealthratingforaresource.Thehealth rating,whichrangesfrom0to100,givesyouaquick overviewofthecurrentstateofaresource. Thisisthenumberofcriticalalertsthatareopenatthe currenttime. Ananomalyiswhenanindividualmetricisoutsidethe boundarythatvCOpshasdeterminedtobeitsnormal range.Theanomalybadgecomparesthecurrentnumberof anomaliesforaresourcetothetotheexpectednumberof anomalies. MeasuresthedifferencebetweenhowmuchCPUtheVM wantstouseandhowmuchCPUtheVMgets CPUworkloadisanestimateofhowmuchCPUaVMwants basedonitsactualusageplusitsactivereadytime. Memoryworkloadisanestimateofhowmuchmemorythe VMwantstoactivelyuseoveritsconfiguredsize. DiskworkloadisanestimateofhowmanyiOPStheVM wantstouseovertheestimatedcapacityforiOPS.

VMCriticalAlerts* VMBehavior(anomaly count)*

VirtualMachine>Badge|AlertCount Critical VirtualMachine>Badge|Anomaly

VMCPUContention(%)* VMCPUWorkload(%)* VMMemoryWorkload(%)* VMDiskWorkload(%)*

VirtualMachine>CPUUsage|CPU Contention(%) VirtualMachine>CPU Usage|Workload(%) VirtualMachine>Memory|Overall Workload(%) VirtualMachine>Disk|Workload

VMNetworkWorkload(%)* VirtualMachine>Disk|Workload(%) Networkworkloadisanestimateofhowmuchofthe networkcapacitytheVMwantstouseoverthemaximum observedcapacityofthenetwork. VMNetworkThroughput (KBps)* VirtualMachine>Network|Usage Rate(KBps)

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Table A-4. View Pools dashboard metrics

Metric Name VMHealth(%)* Metric UI Sequence VirtualMachine>Badge|Health Metric Description vCenterOperationsManagerexaminesinternallygenerated metricsandusesitsproprietaryanalyticsformulasto determineanoverallhealthratingforaresource.Thehealth rating,whichrangesfrom0to100,givesyouaquick overviewofthecurrentstateofaresource. Ananomalyiswhenanindividualmetricisoutsidethe boundarythatvCenterOperationsManagerhas determinedtobeitsnormalrange.Theanomalybadge comparesthecurrentnumberofanomaliesforaresourceto thetotheexpectednumberofanomalies. CPUworkloadisanestimateofhowmuchCPUaVMwants basedonitsactualusageplusitsactivereadytime. Memoryworkloadisanestimateofhowmuchmemorythe VMwantstoactivelyuseoveritsconfiguredsize. DiskworkloadisanestimateofhowmanyiOPStheVM wantstouseovertheestimatedcapacityforiOPS. Networkworkloadisanestimateofhowmuchofthe networkcapacitytheVMwantstouseoverthemaximum observedcapacityofthenetwork. vCenterOperationsManagerexaminesinternallygenerated metricsandusesitsproprietaryanalyticsformulasto determineanoverallhealthratingforaresource.Thehealth rating,whichrangesfrom0to100,givesyouaquick overviewofthecurrentstateofaresource. TheoverallworkloadforaDatastoreisthemaximumofthe DiskworkloadandtheCapacityworkload. DiskworkloadisanestimateofhowmanyiOPStheVM wantstouseovertheestimatedcapacityforiOPS Capacityworkloadforadatastoreisameasureoftheused spacecomparedtothetotalcapacityofthedatastore. Demandisacalculationthatlooksatdevicelatencyfor readsandwrites,andalsoqueuelatencyforreadsand writes. Thisisthenormalizedlatencyonthedatastore(combined readandwritelatency).

VMBehavior(anomaly count)*

VirtualMachine>Badge|Anomaly

VMCPUWorkload(%)* VMMemoryWorkload(%)* VMDiskWorkload(%)*

VirtualMachine>CPUUsage| Workload(%) VirtualMachine>Memory|Overall Workload(%) VirtualMachine>Disk|Workload(%)

VMNetworkWorkload(%)* VirtualMachine>Network| Workload(%) DatastoreHealth* Datastore>Badge|Health

DatastoreOverallWorkload* Datastore>Badge|Workload(%) DatastoreIOWorkload* DatastoreDiskSpace Available* DatastoreDemand* Datastore>Disk|Workload(%) Datastore>Capacity|Workload(%) Datastore>Datastore|Dem

DatastoreLatency*

Datastore>Datastore|TotalLatency (ms)d

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Table A-5. View Desktop Sessions dashboard metrics

Metric Name DesktopHealth* Metric UI Sequence UserDesktop>vCenterOperations Generated|SelfHealthScore Metric Description vCenterOperationsManagerexaminesinternallygenerated metricsandusesitsproprietaryanalyticsformulasto determineanoverallhealthratingforaresource.Thehealth rating,whichrangesfrom0to100,givesyouaquick overviewofthecurrentstateofaresource. IndividualworkloadsarecalculatedintheareasofCPU, Memory,Disk,andNetwork.TheDesktopWorkloadisthe maximumoftheseindividualworkloads. Roundtriplatencyduringthelastsamplingperiodbetween thedesktopandtheclient OverallbandwidthforoutgoingPCoIPpacketsduringthe lastsamplingperiodforthisUserDesktop. OverallbandwidthforincomingPCoIPpacketsduringthe lastsamplingperiodforthisUserDesktop.

DesktopWorkload

UserDesktop>Badge|Workload

DesktopPCoIPLatency DesktopPCoIPTX Bandwidth DesktopPCoIPRX Bandwidth DesktopPCoIPTXPacket Loss DesktopPCoIPRXPacket Loss NetworkPCoIPLatency

UserDesktop>PCoIP|RoundTrip Latency(ms) UserDesktop>PCoIP|Transmit Bandwidth(kbit/sec) UserDesktop>PCoIP|Receive Bandwidth(kbit/sec)

UserDesktop>PCoIP|TransmitPacket Percentageoftransmittedpacketslostduringthelast LossPercent samplingperiod. UserDesktop>PCoIP|ReceivePacket LossPercent ViewClient Network>PCoIP|AveragePCoIP Latency(ms) ViewClientNetwork>PCoIP|Total TransmitBandwidth ViewClientNetwork>PCoIP|Total ReceiveBandwidth ViewClient Network>PCoIP|TransmitPacket LossPercent Percentageofreceivedpacketslostduringthelastsampling period.

Roundtriplatencybetweenthedesktopandthe clientacrossallconnecteddesktopsessionsusingthe sameViewClientNetwork.

OverallbandwidthforoutgoingPCoIPpacketsacrossall connecteddesktopsessionsusingthesameViewClient Network. OverallbandwidthforincomingPCoIPpacketsacrossall connecteddesktopsessionsusingthesameViewClient Network. Percentageoftransmittedpacketslostduringthelast samplingperiodacrossallconnecteddesktopsessions usingthesameViewClientNetwork

NetworkPCoIPTX Bandwidth NetworkPCoIPRX Bandwidth NetworkPCoIPTXPacket Loss NetworkPCoIPRXPacket Loss

ViewClientNetwork>PCoIP|Receive Percentageofreceivedpacketslostduringthelastsampling PacketLossPercent periodacrossallconnecteddesktopsessionsusingthesame ViewClientNetwork.

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