Laura Birski

524 North Robson * Mesa, Arizona 85201 * Birski.Laura@gmail.com * 602.931.9570 Skills: Customer service oriented Professional attitude Proficiency in Microsoft Office Suite Courteous Phone manner CCTV Surveillance 2-way radio Handle emergency and non-emergency situations in a calm manner

Lead Dispatcher: January 2012 to Present: Phoenix College Public Safety 1202 West Thomas Road, Phoenix, Arizona 85013; 602.285.7254 Assist in maintaining order, safety, and security of the campus Provide assistance to and work with a diverse population of faculty, staff, students, and the public Monitor 200 surveillance closed circuit TVs, fire alarm systems, and door alarms Receive emergency and non-emergency calls and efficiently gather, evaluate, prioritize, and document information Dispatch police, fire, and EMS field units to specific locations using a computer aided dispatch system, multiple video display terminals, two-way radio dispatch console and related equipment Monitor, coordinate, and accurately maintain the status of incidents via a radio log Provide customer service to all callers and walk-in customers Oversee and relay information to the staff Multitask and prioritize Prepare dispatch logs Lead Dispatcher: February 2012 to December 2012: Ohio Retail Security Scottsdale Quarter 15279 North Scottsdale Road, Scottsdale, Arizona 85254; 480.270.8120 Assist the Public Safety Department in maintaining order, safety, and security at the center Observe and report suspicious activity. Maintain communication with retail, management, and Public Safety Officers on patrol Receive emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers Dispatch police, fire, and EMS field units to specific locations using a computer aided dispatch system, multiple video display terminals, two-way radio dispatch console and related equipment Monitor, coordinate, and accurately maintain the status of incidents via a radio log Maintain familiarity with area geography including major streets, buildings in an effort to ward off any circumstances that may pose a hazard to public safety Respond, report, and mobilize as necessary Monitor 180 closed circuit TVs, fire alarm systems, and door alarms Multitask and prioritize Monitor secured facility Prepare dispatch logs Public Safety Lead/Training Officer: May 2010 to February 2012: IPC International Corporation CityCenter of CityNorth 5315 East High Street Suite 123, Phoenix, Arizona 85054; 480.513.3732

Check for unsafe conditions, hazards, un-lock/lock doors, and report security violations to the dispatcher Inspect protection devices and fire control equipment Preserve order and act to enforce regulations and directives pertaining to personnel, visitors, and premises Observe and report activities and incidents which affect the security and safety of client and personnel Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations Respond to incidents of fire, medical emergency, elevator emergency, hazardous materials Monitor secured facility Prepare logs and reports Non-Violent Crisis Intervention; Heart Saver First Aid with CPR and AED Certified

Property Manager: January 2007 to April 2010: Just Relax! Personal Assistance Phoenix, Arizona Met with prospective renters and gave tours of the rental property Monitored common areas for cleanliness and safety Ordered supplies needed Worked with landscapers and home maintenance personnel to insure the properties were maintained Sales Associate: January 2004 to December 2006: Brigettes Natural Bath Soaps Phoenix, Arizona Hospitality clerk Answered customers questions and addressed problems and complaints in person and via phone Opened and closed the store, which included counting cash drawers and making bank deposits Kept the showroom clean and maintained neat, orderly product displays Processed shipments and maintained organized stock shelves Process all sales transactions accurately and in a timely fashion Office Assistant: July 2003 to December 2003: Hearn Academy Charter School Phoenix, Arizona Clerical work processed incoming and discharged students Assist with planning meetings and prepared conference rooms Made copies, sent faxes and handled all incoming and outgoing correspondence Office Executive: March 1992 to March 2003: Signs of The Times, Inc. 1801 North 25 th Drive, Phoenix, Arizona 85009; 602.269.6887 Processed Accounts Receivable and Payable using QuickBooks Processed requests from customers and contractors by phone, fax, and email Manage and direct all office functions invoicing: repairs, new jobs, inspections, and collections Prepared all accounting materials needed for the accountant and deliver in a timely manner Apply for sign permits Contacted blue stake

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information Made copies, sent faxes and handled all incoming and outgoing correspondence Process bank reconciliations and financial reports to verify practice of proper due diligence Knowledge of Corel Draw and Photoshop Fabricated vinyl lettering Installed vinyl on vehicles, Plexiglas, windows, and other surfaces

Military: September 1980 to March 1988 Army National Guard service rank E5 Sergeant 3666th Support Maintenance Company Honorable Discharge