BEFORETHEINTERVIEWBEGINS

Readthefirstpartofthecard,thepatientbackgroundinformation

Step1

FindtheTOPIC
ThinkaboutvocabularyTRYTOREMEMBERALLofthelanguagerelatedtothesubject causes,symptoms,complications,curesetc

Step2
FindtheCIRCUMSTANCESandTHINKABOUT: Whereareyou? Whoareyou? Whoareyouspeakingto? Whyaretheythere? Whathappenedtothemrecently? Howdotheyfeel?

Step3:Readthesecondpartofthecard,thetasks
ReadEACHTASKCAREFULLYandTHINKABOUT: Whatdoyouneedtodoforeachtask? WhatlanguageDOYOUNEEDtouse? Choosewhichofthetasks(14)belowyouwillbeexpectedtousetorespondtotheclient. 1)GiveASSURANCE/REASSURE Don'tworrytoomuch,Youwillbeok,it'sok,Icanhelpyou,Wecanfixyouup,It's goingtobeok,Thisprocedure/medication/conditionisvery/common/simple/ straightforward..,Youareinaverygoodhospital,Thedoctorisveryexperienced, Wewillmonitoryouveryclosely 2)GIVEADVICE/SUGGEST/CONVINCETHEPATIENT UsetheSANDWICHAPPROACH A)THEIMPORTANCEOF...... Explainwhythepatientshouldtakeyouradvice It'simportantthatyou.......verb....sothatwecan It'simportantthatyou.......verb....because Irecommendthatyou........verb..because/sothat/to Ithinkyouneedto........verbbecause/sothat/to. Itwouldbeagoodideaifyou.....verb.because/sothat/to

B)THERISKS/CONSEQUENCE Explaintherisksifthepatientdoesnotfollowyouradvice Ifyoudon't...verb......,youcouldbecome/get. Ifyoudon't...verb........,youcouldbeathighriskofgetting/contracting,becoming .. Ifyoudon'ttakethemedication,theconditionwon'timproveandyoucouldendup/ inhospital/seriouslyill.... C)OTHERBENEFITS Giveafurtherreasonwhythepatientshouldfollowyouradviceorrestateor paraphrasepreviousadvice. Ifyoudo....verb.....,youwill/should/....verb........... 3)EXPLANATIONDescribethecondition/proceduretothepatient. Foracondition:makeitasunshine/rainmessage.Givethemthebadnewsfirstand thenthegoodnews. Itcouldleadto,youwill. However,itiseasytotreat.Itcaneasilybetreated,ifyou.. Foraprocedure:usestepsandprocesslanguageandthengiveexplanations. First.,then,next,afterthat,finally,youwillneedto/wewill/thedoctorwill because/to/sothat.. Foramedication:Explainwhatthemedicationis,howitworks,whyitisnecessary.

Step4:DURINGTHEINTERVIEW

1.INTRODUCEANDASK
Tobegin,introduceyourselfandaskthepatientwhytheyarehere,howyoucanhelpthem.

2.LISTENANDEMPATHISE
Listenverycarefully. Showempathy:makeunderstandingnoises,uhha,Isee,ohdear,yesandsoon..... Repeatbackkeywords,BUTBECAREFULNOTTOINTERUPT ListenverycarefullyforCUESANDCLUES

3.CLARIFYwhenPATIENTHASFINISHED
Repeatbackkeywords,summariseproblem/reasonforvisit BEBRIEF

4.LISTENfortaskcues
Ifnocues,thengoSTRAIGHTintofirsttaskonthecard USEAPPROPRIATELANGUAGE. ThetasksonthecardmaycomeinanyordersoLISTENCAREFULLYFORCLUES. Doyouneedto: ADVISE/SUGGEST/CONVINCE/ENCOURAGEsandwichmessage13 Reassure Explain Askfurtherquestions

5.SUMMARISE/GIVEINFORMATION/REASSURE

RestatebacktheimportantinformationtothepatientBRIEFLY Summariseyouradvice/treatment Askifanyfurtherquestions Offerfurtherinformation Reassurethepatienttofinish