Technical Information August 2004

2004 RWD Technologies

RWD Info Pak 5.3 Suite

RWD Info Pak reinvents the documentation process.
RWD Info Pak 5.3 supports Microsoft Windows 2000/XP and Microsoft Office 2000/XP/2003. Authors using RWD Info Pak version 5.3 cannot share documents with previous 4.x versions of Info Pak.

Suggested Configuration
RWD Info Pak has been tested against the specifications listed below. All third-party products below are the U.S. English version only unless otherwise specified.

Languages Supported
RWD Info Pak supports the following languages: Chinese (Simplified), Czech, Danish, Dutch (Belgium), Dutch (Netherlands), English, English (UK), Finnish, French (Canada), French (France), German, Greek, Italian, Japanese, Korean, Norwegian, Portuguese (Brazil), Portuguese (Portugal), Spanish, and Swedish.

User Workstation
User workstations support viewing of content generated by RWD Info Pak. The following requirements are based on using common, third-party applications to view typical generated content. To access published child document content: connection to content store via LAN/Intranet To view HTML child document output: HTML 4.0 compliant Internet browser To view Adobe Acrobat PDF child document format output: Adobe Acrobat Reader To view Microsoft Office child document output: Microsoft Office 2000 or later or appropriate viewers

Supported Environments
RWD Info Pak - Publisher records virtually any Microsoft Windows or web-based application. In addition, the recorder plug-ins identified below provide support for recording SAP and Oracle applications.

SAP Recorder Plug-In (if applicable)

RWD Info Pak - Publisher records local installations of the 6.10 and 6.20 SAP GUIs (Enjoy only) with a 4.0b, 4.5b, 4.6, or 4.7 (SAP Enterprise) SAP R/3 backend. Publisher will also record the 4.6 and 6.2 HTML GUIs with the SAP R/3 4.6 backend.

Author/Administrator Workstation
Author or administrator workstations support the generation of content using local installation of the RWD Info Pak components: Configuration Tool, Publisher, GUIPro, GUIPro Builder, Converter, Sync, Auto Scheduler, Glossary, and Web Architect. The following requirements are based on tested configurations and all software is installed locally: Microsoft Windows 2000 SP4 or Microsoft Windows XP Professional SP1 Intel Pentium 1.0 GHz processor or equivalent 256 MB RAM For administrator machines that will be performing numerous batch processes, the recommended requirements are Intel Pentium 2.0 GHz or higher with 512 MB RAM. 2 MB Video card with 16 million colors at 1024 x 768 resolution 100 MB free disk space 8 MB Video card with 16 million colors at 1024 x 768 resolution recommended for single recorder/dual output option (e.g., Info Pak parent doc and Info Pak simulation) Microsoft Office 2000 SP4, Microsoft Office XP SP2, or Microsoft Office 2003 Connection to a TCP/IP network and an SAP R/3 >3.x system or Oracle system, as required Connection to local area network (LAN) for document storage Internet Explorer 5.0 or higher to record HTML To generate Adobe Acrobat PDF output: Adobe Acrobat 5.0 with Office 2000/XP; Adobe Acrobat 6.0 with Office 2003 SP1 To create procedural screen flows or assimilate Visio documents: Visio 2000 Professional, Visio 2002 Professional, or Visio 2003 Professional To publish mapped screen flows: Visio 2002 Professional or Visio 2003 Professional Connection to a printer with the proper print driver installed

Oracle Recorder Plug-In (if applicable)

RWD Info Pak - Publisher records Oracle 11i Business Suite.

RWD Info Pak Help Launchpad Requirements (for SAP only)

RWD Info Pak - Help Launchpad is typically installed via the transport of a custom ABAP routine into the SAP Development region of SAP and then migrated to Production. Pre-SAP 4.5B systems require manual installation. SAP 4.5B backend systems support custom Help from the SAP GUI Help menu but do not support the following RWD Info Pak 5 features: alerts and auto notifications. Pre-4.5B SAP backend systems support custom help from the SAP GUI Help menu but do not support the following RWD Info Pak 5 features: statistics, alerts, auto notifications, and auto upload. The custom ABAP routine is invoked directly from the standard SAP Help pull-down menu. This configuration requires minor modification (single line entry) of the standard help menu and associated algorithm (standard SAP menu program MENU_SYST and function module HELP_START). An optional modification is required to the Navigation Execute Object Help function module to enable the alert and auto notification capabilities. "Stay-on-top" functionality of the user documentation delivered by Help Launchpad is available from the SAP and SAP HTML GUIs for Windows-based clients. Two methods exist for providing stayon-top functionality. One method uses a Microsoft Visual Basic application to launch the browser. This Visual Basic application must reside on a Windows-based server on the Intranet/LAN or on the users' Windows-based PCs. The other method uses an ActiveX

Copyright 2004, RWD Technologies. All rights reserved. RWD Technologies, RWD Info Pak, and We bring people and technology together are registered trademarks of RWD Technologies. All other product and company names referenced herein are the registered or unregistered trademarks of their respective owners. Rev 0

Technical Information August 2004

2004 RWD Technologies

RWD Info Pak 5.3 Suite

RWD Info Pak reinvents the documentation process.

control that is downloaded to the client computer. Unix-based clients can call custom help, but cannot deploy the stay-on-top view of the documentation. All Help Launchpad administration and user dialogs are delivered in U.S. English. Workstations supporting Help Launchpad development must meet the specifications for author/administrator workstations plus the following requirements to facilitate implementation: Appropriate developer access rights to the SAP R/3 system (to create custom objects, modify SAP objects, etc.) Appropriate access rights to the Web or file server where procedural documentation is stored Account on the SAP Online Service System (OSS) to register SAP objects

Necessary Files
Microsoft Redistributable Installations
The RWD Info Pak installation includes the following Microsoft Redistributable Installations to support proper operation. RWD only installs these files if the personal computer has an older version of either component. These are minimum requirements to ensure RWD Info Pak operates successfully. If the machine has a later version of either component, that component is not installed. Component Name Microsoft Data Access Components Microsoft .Net Framework File Name Mdac_typ.exe dotnetfx.exe Version Number 2.7 SP1 1.1.4322

Help Launchpad SAP Workplace Requirements

When working with the SAP Workplace, Help Launchpad requires Internet Transaction Server (ITS) 6.20, Patch 2.

RWD Info Pak-Specific Files

The RWD Info Pak installation includes the following Microsoft or third-party files. These files are installed using Microsofts DLL Redirection model. The table is presented as follows: file name, version number, and affected applications. The key explaining the affected application abbreviations follows the table. File Name adodb.dll gdiplus.dll mfc71u.dll microsoft.visualbasic. compatibility.dll microsoft.visualbasic. compatibility.data.dll msdatasrc.dll mshflxgd.ocx office.dll stdole.dll PB = Publisher WA = Web Architect CO = Converter CT = Configuration Tool 7.0.9466.0 6.0.88.4 7.0.9466.0 7.0.3300.0 AS, CO, CT, PB PB CO, CT, PB AS, CO, CT, PB 7.10.3077.0 CT, PB, SY Version Number 7.0.3300.0 5.1.3097.0 7.10.3077.0 7.10.3077.0 Affected Applications AS, CT, PB PB (Windows 2000 only) PB CT, GP, PB, SY

Help Launchpad SAP Portal Requirements

When working with the SAP Portal, Help Launchpad requires: Internet Transaction Server 6.20, Patch 2 Enterprise Portal 5.0 Service Pack 5, Patch 1, Hot Fix 5 J2EE 1.4

Disk Space and Server Sizes

RWD Info Pak generates Microsoft Word documents and the associated output files from these source documents (cue cards, quick references, work instructions, etc.). Additionally, RWD Info Pak allows you to create custom documentation formats sizing for these types of documents is entirely dependent on your templates and documentation standards. RWD Info Pak parent source documents - The source files should be estimated at 1-3 MB per document (assuming that the preference to include screen shots is turned on). These files are typically generated on the authors hard drive, and then moved to a network file server. Output files HTML and PDF output from the source documents is smaller and typically created on the same network file server and then copied to an Intranet web server. The typical output of an HTML cue card and a PDF work instruction requires about 50% of the disk space of the source parent document. Example: 1,000 recorded parent documents, with screen shots, would require 1-3 GB of disk space for the source documentation. Depending on the output formats chosen, the web server space required for the output is approximately 1-2 GB. Web server specifications are dependent upon the number of users, volume of hits, desired response times, and network infrastructure.

SY = Sync GL = Glossary AS = Auto Scheduler GP = GUIPro/Builder

Copyright 2004, RWD Technologies. All rights reserved. RWD Technologies, RWD Info Pak, and We bring people and technology together are registered trademarks of RWD Technologies. All other product and company names referenced herein are the registered or unregistered trademarks of their respective owners. Rev 0