Table of Contents

Particular
CHAPTER ONE ORGAN GRAM & LEADER SELECTION DEMING CYCLE TOOLS TECHNIQUES AND GRAPHS CAUSE AND EFFECT ALALYSIS PROBLEM, RECOMMENDATION & CONCLUTION

Page No.
1 8 13 18 29 34

The University of Asia Pacific

Submitted To
Jesmin Sultana Professor

The University Of Asia Pacific Dhaka 1209

Date of submission - 18th February, 2010

Mosharaf Hossain Khan Sudip Podder Mafidul Islam Farzana Sikder Mahmudur Rahman Anjuman Ara Ismat Ara Arafat Rahman

Shahriar Ibn Selim Apu barua Abu Naser Kamrul Hassan Sazzad Kabir Shirin Akter Faisal Ahmed Zayed Mohammad Abu Bakkar Taslima Islam Farhana Huda Tanzina Tanzima Shirin

August 04, 2010 To Jesmin Sultana Associate Professor The University of Asia Pacific Subject: Letter of transmittal Dear Madam,

With due respect and honor we would like to state that we are the student of your course Total Quality Management code (IMG 403). We would like to formally submit our workshop. We therefore hope that you would be kind enough to accept our workshop and recommend any necessary corrections. Sincerely Yours Mosharaf Hossain khan On behave of Group Earth Finder

Acknowledgement

It is our sincerest pleasure to thanks Mrs. Jesmin Sultana, course instructor of Total Quality Management code (IMG 401), The University of Asia Pacific for her active and sincere assistance, guidance.

With help of our class teacher we were able to make a work shop in a very short time and this type of work shop encourages us to become a successful in future. We also thanks full to our course instructor because while preparing this work shop we have gathered many practical knowledge which will be very helpful in our future professional life.

At this point we would like to express our gratitude to those people and classmate who extending their helpful hand during this study.

Finally, I would like to thank you to The University of Asia Pacific to include this course in Bachelor of Business Administration.

Executive Summary

Our new Work shop named Rootless people has been analyzed to rise the development of poor people whose have no shelter in this earth to live a healthy life. Before that each member of earth finder was invited to put forward ideas concerning a problem under consideration. Finally we choose the above one.

While preparing the work shop plan we have adopted several strategies to meet the goal, to meet potential problems that may confront and ways to solve them. Here we have included all elements related to the topic and tried to cover all the aspect of this plan. In our work shop we have discussed about various problems for rootless, tried to focus the main barrier for standard of living, tried to find out potential cause and effect relation ship with fish bone and also tried to provide all possible solution for quality education. To make our work shop successful we used technical tools such as statistical process Gantt chart, made population survey of 100 students, set a face to face conversation, and based on their opinion we tried to take the alternative course of actions.

Here we tried to achieve perfection by continuous improving the quality through making the process effective, efficient and adoptable.

What is rootlessness and why do we need to consider those who are rootless as well as those who are homeless? We use the term rootless to describe a state of not having the things that most people would associate with having a home. For most of us a home as well as being a physical place that meets certain physical needs also meets many psychological and emotional needs. If those needs are not being met we would describe someone as rootless. We use the term rootless as it expresses the feeling of having nowhere to belong and nowhere to call home. This state is usually brought about by a lack of meaningful relationships in life which causes a sense of emotional and psychological isolation. In Bangladesh, tens of thousands of people live in overcrowded slums or public spaces that lack basic facilities, such as safe water, sanitation, and health services. Bangladesh has experienced one of the highest urban population growth rates (around 7%) in the last three decades compared to a national population growth rate of about 1.5% per year. A study in Bangladesh in 2005 defined the homeless as people who sleep on streets, railway terminals and platforms, bus-stations, parks and open spaces, religious centers, construction sites, around graveyards, and in other public spaces with no roof.

Introduction
It is our pleasure and also according to the requirement of course instructors Jesmin Sultana to submit this work shop on a topic. Before the topic selection, we form a group named Earth Finder with a facilitator Jesmin Sultana as well as a leader Mosharof Hossain Khan. After giving a big thought about it we choose a topic Life of Rootless people which is very important factor to develop our society.

Back ground of the term paper

Before the mid term, we were asked by our Total Quality Management course instructor Jesmin Sultana to submit a work shop on a topic. As a result, the whole idea came from the course Total Quality Management and the course code is IMG (403). After that, we went thought brainstorming process and it is our pleasure to let you know that, we choose topic called Life of Rootless people which will help us to develop their life as well as develop our nation..

Source of data
Sources of data are an important factor for this work shop. Without the data collection, we will not be able to develop the work shop. The objectives of data collection are: Primary source/research Secondary source/ research

Primary Research
We directly collected the data from the field. Here, we attach one survey reports, where we directly talk University. In this research, we can use three methods. These are: Telephone Survey Personal Interview Mail survey

Telephone Survey
We can collect the data by using telephone that refers to telephone survey. We have some advantage and disadvantage here. We can collect the information very easily. We can get quick responds here. Questions are very easy to understand. We can not see the person by whom we are talking. The interview time is limited and expansive

Personal Interview
If we directly go to the person and talk to them and prepared the survey report, that is referring to personal interview. They always give more time then the telephone survey. It is very expensive Sometimes it is very heard to get an appointment to that interviewer Question must be prepared early. We can get quick responds. We can ask question after question here. The responds rate is low here.

Secondary Research
The information, which is already use by some other organization that is referred to secondary research. Here, we collect little information from different place like: Internet Newspaper Article Amrao Pari NGO Sajeda Foundation Social Welfare Institute Poverty Estimation Project Governmental project

Methodology of the work shop

Methodology of this report includes study of different files, circulars related to the same industries, face to face discussion with different people and so on. While preparing the work shop we have to do the survey on the various occupational people. We collect information from various Ngo, government project and some specialist on social factor as secondary source.

Limitation of the work shop

While we were preparing this workshop we face some limitations. These are mentioned below As we are introducing the work shop for the 1st time, so the assumption we have made for it might not accurate. Life of rootless people is big problem of our country, so analyzing and solution process needs so time where time is so limited. While preparing the work shop we had to face various short information inaccuracies. Class schedule was clash, while we were preparing this work shop. We did not have a place, where we can sit and work in a group. We dont get sufficient help from Government sector.

Get less contribution from Victims.

Quality Control Circle (QCC) & Its Activities

The QC circle is a small group to doing voluntarily quality control activities within the same organization. QC circles have some activities and role to play in an organization because they are responsible for the quality control activity. To identify the problem in workplace. Then analysis the problem. After analyze the problem then solve the problem. Then set current solution to the top management. Implement it if permission is obtained. After that observe the result. And finally ensure that no problem will happen in future.

Facilitator and Quality

The role of the facilitator is very important. They coordinate activities of the circles and steering committee. They are tried to identify strength and weakness of the circles. The quality of a facilitator is At first they have to be able to work as trainer. Make coordinate in between all the members. They also have to have the ability to inspire the circle. They have the capacity to work as a statistician.

They are the main person for development of QC Circle. The facilitator also needs to communicate with every one. They must have positive attitude.

Leader and His/Her Responsibility

A leader is a most important person in a circle. Leader is the pivot and diving force in a circle. Roles of Leader are describing below The first roles of a leader is to integrate the circle Then to orientate and direct circle activities Then the leader to facilitate cooperation among the members by getting everyone involved, speaking out and sharing responsibility Leader to create favorable human relationship in the circle as a hole To adjust relationships with other circles and other levels and functions of the company organization such as managers, supervisors and staff. Leader to cooperate with QC circle promoter meeting. The leader to train the members on the application of engineering and QC techniques. Leader has to be one time in work. They have to be honest with the team member. Have to have capability to motivate the team member. Have to take the correct decision on time. Make sure that, a leader can bring out the most from the team member.

Facilitator (Jesmin Sultana) Leader (Mosharof Hossain Khan)

Deputy Leader Leader Farzana Sikder

Deputy Sudip Podder

IT Advertising Information

Sourcing

Treasury

HR System

Deming cycle
P-Plan: A time table to do D-Doing: Translating plan into action C-Checking: Evaluation of activities A-Action: Appropriate follow up & corrective action

ACT

PLAN

CHECK

DO

ACT -Idea generation - Prepare report - Prepare graphical Presentation -Idea selection - Gantt chart -Organ gram - Deming Cycle -Evaluation of analyzed info by members - Analysis of collected data - Preview evaluation of collected info

PLAN

-Evaluation of selective idea - Primary data collection Secondary data collection - Questionnaire development - Group members

CHECK

DO

Planning & Implementing TQM

Planning and implementation is very important for the TQM. We have some steps of it. These are:

Establish a quality policy

Define TQM Objective

Define Responsibilities

Establish quality system

Identify problem areas

Prepare quality improvement Program

Implement program

Monitor progress

Audit & Review effectiveness

Establish a quality policy

Here you need to go for quality plan or the policy and that must be implemented so that we can get the quality product. TQM Objectives The objectives are to produce quality product. Here top& bottom management needs to work together to reach to the objectives Prepare quality improvement program

Here we need to talk about the storing the problem. So we need to have a important program. Here QC people will try to solve it. Here they will sit together to solve the problem and produce good quality product. Here they have to sure that problem does not come once again once we can do it. That is the success of the team. it is the asset of the organization. Define responsibilities

Here we will talk about the total number of work and their duties and responsibilities. We also need to tell every one who will do what and by whom they will report.

Establish quality system

System is a process that will be followed by the employee to make the quality product. Here one more thing we need to mention that is everything should be written for easy understanding. Identify problem areas

We need to identify the errors and problem and try to solve it. As a result we can produce good quality product. If we cannot solve the problem then other problem will come and we will se full of problem. Then it will be very difficult for us to solve the problem.

Implement program

The program is made for quality improvement that has to apply that to produce good quality product.

Monitor progress

This is one of the main objects of the QC circle and it is a continuous process of the organization. Here we need to monitor every thing time to time so that we can set quality product. Audit & Review effectiveness

To get quality product we have to audit and review it effectively. If any kind of problem arises we need to give quick responds to it. So that it does not consume to truck.

Life of rootless people affects our social life very badly and also personal life. It will become a major problem in future. So we have to take step to solve it. Here we are working on rootless people. Please help us to improve our society as well as their life and offer a better life to them that we want to lead.

Name ---------------------------------------------------------------------------------------------------------------------Age
--------------------------------------------------------------------------------------------------------------------------

Occupation ------------------------------------------

Date

-------------------------------------

1.

What do you mean by rootlessness?

Who lives in a slum Who live in a road Who has no home Above all Others ()

2.

What is/are the main reasons of being rootless?

Flood Easy to beg River erosion Lack of money Unemployment Multiple choice (..) Others (..)

3. Rootless people live in...

Park Road Open place Bus station

Railway station Multiple Choice Others (.)

3. Education level
Never attended school Primary incomplete

 Primary complete Secondary incomplete

4. Occupation of rootless people is

None/unemployed Assistance in domestic work Rickshaw/van-pulling Day-labour Sex work Above all Others ()

6. How much they will income daily?

0 50 50 100 100 -150 150 200 Others

7. Duration of homelessness
7 days-<1 month 1 month-<1 year 1-<3 years 3-<5 years 5-<10 years >10 years

8.

What types of crime they are involved?

Taking drug Environment pollution

 Theft , Hijacking & murder Using children as medium of transferring drugs, bombs Above all Others ()

9. How rootlessness affect our society?

Destroy young generation (drug) Increase unethical activities Destroy public property Increasing criminilism Increasing AIDS Above all Others ()

10. Face problems as rootless people

Lack of Nutrition & sanitation Environmental disaster Sexual harassment Torturing by police Above all Others

11. Do you think that government has taken necessary step to remove their rootlessness?
Yes No If yes ()

12. Do you know any organization/ NGO helps rootless people?

Yes No

If yes ()

N o
1 2 3 4 5 6 7 8 9 1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 2 0 2 1 2 2 2 3

Problems Most

Fairly Moderat e

Moder ate

Less Mode rate

Least

Environment Flood Storm al Disaster Erosion of River-bank Famine & cyclone Untimely rain Unemployment Gain insufficient crops Begging Poor Insufficient Charitable Economic Condition Donation Drug Addiction Misuse of Power Social Deprivation Unethical activities Sexual Harassment Increase Criminalism Mental sickness Lack of land Population Problem Poor income Food Deficiency Low standard of living Rising food cost Unawareness Lack of government initiatives Non-Cooperation Improper family planning

Poverty

No 1 2

Item Yes No

Percentage 37% 63%

Pie Chart

37% 1Yes 2 No 63%

No
1 2

Item
Yes No

Pie Chart

Percentage
38% 62%

37% 1 Yes 2 No 63%

Pie Chart

38% 1Yes 62% 2 No

Pie Chart

38% 1 Yes 2 No 62%

No.

Topic

Percent of Total

Cumulative Frequency

1 2

Social Deprivation

21.4 21.4

Poor Economic Condition

20.06

41.46 3 Environmental Disaster 19.19

60.64 4 Lack of government initiatives 18.05

78.7 5 Population Problem 12.72 91.41 6 Poverty 8.6 100

Here we are going to show a bar chart depending on the survey information.

No. 1

Topic

Total point 1520

Environmental Disaster 2 3 Social Deprivation 4 Population Problem 5 Poverty 6 Lack of government initiatives 1430 681 1008 Poor Economic Condition 1589 1695

Bar Chart
2000 1800 1600 1520 1400 1200 1000 800 600 400 200 0 Reasons of being rootless 681 1008 1589 1695 1430 1 Environmental Disaster 2 Poor Economic Condition 3 Social Deprivation 4 Population Problem 5 Poverty 6 Lack of government initiatives

Topic
Environmental Disaster Poor Economic Condition Social Deprivation Population Problem Poverty Lack of Government Initiatives 0 1 2 3 4 5 6

Point
4.83 3.66 4.47 2.71 2.87 3.38 3.653 3.653 3.653 3.653 3.653 3.653 3.653

0 1 2 3 4 5 6

16.475 16.475 16.475 16.475 16.475 16.475 16.475

0 1 2 3 4 5 6

-9.169 -9.169 -9.169 -9.169 -9.169 -9.169 -9.169

Topic

Topic point

Flood

18

Easy to beg

11

River erosion

25

Lack of money

12

Unemployment

34

Check Sheet
Reasons for Rootless
Environmental Disaster

Tally

Tot al
483

Poor Economic Condition

366

Social Deprivation

447

Population Problem

271

Poverty

287

Lack of Government Initiatives

338

Check Sheet with Sub-Causes

N o
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Problems Flood Storm Erosion of River-bank Famine & cyclone Untimely rain Unemployment Gain insufficient crops Begging Insufficient Charitable Donation Drug Addiction Misuse of Power Unethical activities Sexual Harassment Increase Criminalism Mental sickness Lack of land Poor income Food Deficiency Low standard of living Rising food cost Unawareness Non-Cooperation Improper family planning Scarcity of food

Tally

Total 100 94 99 100 90 88 86 99 93 94 89 90 89 85 90 92 89 87 100 100 67 87 96 88

Check Sheet
Agenda / Item
Topic selection Questionnaires Mid term break Survey Input data

Key Points Decisions Responsibilit Submissio y n

Idea screening Brain Storming Info. analyze Prepare Data Sheet To prepare statistical term To prepare report & presentation Reviews Completed All the members 12th june Completed All the members 22nd Completed -

Analyzing statistical information Gather all the information Finalize report

Mafidul Islam & 18th Farzana Sikder Completed All the members 10th January (Divided into 4 groups) Completed Mahmudur Rahman, 23rd January Mosharof Hossain and Sudip Podder completed 7th February All the members Completed All the members 11th February

Process Flow Chart

Start

Team formation

Leader selection

Survey

Questionnaires

Brain storming & Topic selection

Collect info

Shorting info

Anal yze

Reviews

Implementing tools & Tech.

Prepare Data Sheet

Editing & evaluation

Finalize report

Final presentation

Cause and effect analysis

In this part, we are going to talk about the cause and sub cause and also the effect of it. We are going to provide it with a fishbone. Lets talk about the cause first. Environmental Disaster Poor Economic Condition Social Deprivation Population Problem Poverty Lack of government initiatives

Environmental Disaster
The definition of homeless used in the present study reflects that many people live without permanent shelter in major towns and cities. The 2005 study found that 47% of the homeless in Dhaka lived on footpaths, 23% in the city's transport-stations, and 12% in front of major market centers. People are found in the above locations in all seasons, although their numbers vary throughout the year. Concentrations of people increase following natural disasters, such as flood, cyclone, and famine and erosion of river-bank. In our survey river erosion is indicated as main problem. Causes are Flood Storm

Erosion of River-bank Famine & cyclone Untimely rain

Poor Economic Condition

During religious festivals, many rural poor from nearby districts migrate to the city and live temporarily as homeless to take advantage of increased seasonal charitable donations. However, the main reason for migration into the city is economic as many migrate permanently from rural areas to seek employment lack of money, no income and begging. Some people come in Dhaka for begging, though his/her has land or home in village. Unemployment Gain insufficient crops Begging Insufficient Charitable Donation

Social Deprivation
The respondents were asked if they had used any drugs during the year prior to the survey. Less than one percent of the females reported drug-use. However, 69% of the males used some types of drug. Children are used for passing drug and bombs. They involve in criminilism like theft, hijacking, murder etc. Drug Addiction Misuse of Power Unethical activities Sexual Harassment Increase Criminalizes Mental sickness

Population Problem
Globally, more people now live in urban areas than in rural areas. Over the past few decades, most low-income countries have experienced a rapid population growth without adequate expansion of public services, and many cities in the developing world lack the infrastructure necessary to support high levels of urban population growth. As a result, globally, more than one billion people live in informal settlements or urban slums. Many others live where they can--at railway terminals and bus-stations, at ports, and in empty markets, parks, and stairways. Lack of land Poor income Food Deficiency

Poverty
As population is increased, poverty is increased. Rising cost of basic need, lack of land, home, and food is a big problem in our country. Low standard of living Rising food cost

Lack of government initiatives

The Government needs to take the lead in addressing the larger issues of structural inequalities and the absence of human rights, such as rights to food, shelter, and education, which contribute to the social milieu of violence in the lives of the homeless. Unawareness Non-Cooperation Improper family planning Scarcity of food

How rootlessness affect our society

A rootless person means who has no physical, mental and psychology shelter and no home. Rootlessness is a big problem of our society. It affects very badly our social value. Affects are Increase Drug addiction. Destroy public property. Environment Pollution. Increase unethical activities. Increasing AIDS. Decrease social value. Increase criminilism (murder, hijacking, theft). Use children as a medium of transferring drug, bombs etc.

How can we solve the problem

We are the people who can save our country as well as our people. It is said that in economy poor is born as poor. But if it is occurred forever we can remove the poverty curse and can not lead a prosperous life. To remove rootlessness, governments contribution needs more because it is a huge problem, no single NGO or private organization cant do it lonely. But in reality NGO or private organizations contribution is more than government. So we expect that government will come forward to help these helpless people.

Government may take step like Create opportunity for employment. Provide educational facilities. Motivate them to lead a good and ethical life. Facilities of accommodation. Control food cost. Realize them that they are a valuable part of our society. Create proper family planning. Giving loan at a lower interest and for considerable time.

We have met two NGO Amrao Pari and Sajeda Foundation. Amrao Pari is situated in Mouchak and Sajeda Foundation is in Mahakhali.

Amrao Pari
When destitute women are going for searching work they keep their children in Amrao Pari. Amrao Pari provides food and medical facilities for children. It also provide blanket, sootier in winter. In flood time they shelter rootless people and provide foods. Recently they train destitute women handloom and craft design.

Sajeda Foundation
It provide small lone for long time with very little interest. They suggest idea for becoming self independence. Especially they focus on women and children.