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Horizon HD Recorder
User Manual
CONTENT
Welcome
KEY FEATURES 7 CONTENT OF THE BOX 7 YOUR HORIZON BOX 8 Horizon connectors 9
Quick tour
Overview Horizon MAIN MENU 22
Action menu 23 Channel bar 23 Recording 24 How to exit the MAIN MENU 24 Pressing short and long keys 24
Installation
CONNECTING YOUR HORIZON box 10 The Horizon REMOTE CONTROL 12
Pairing the Horizon remote control with your TV 13 Connecting to audio devices 14
CHANNeLS 28
Channel bar 28 Action menu 29 Switching channels while in full screen TV 30
CH +/- keys or Up/Down arrow keys Directly entering a channel number Accessing the channel list 30 30 30
CONTENT
TV guide 33
Locked items 33 ALL CHANNELS VIEW 34 SINGLE CHANNEL VIEW 35 GENRE VIEW 36 ADJUST TIMELINE 37 Action menu tv guide
37
MY VIDEOS 47
Action menu MY RECORDINGS and ORDERS 47 Functions for MY RECORDINGS and ORDERS 48
SORT SEARCH FILTER 48 48 48
My photos 49
Action menu MY PHOTOS 50 Supported image formats for MY PHOTOS 50
Suggested 38
Suggested 38 Featured 39 Settings 39 Action menu suggested
SEARCH FILTER 39
My Music 51
Supported music formats for MY MUSIC 52
Additional functions 39
39 39 SORT 39
MY DEVICES 53
Supported video formats for MY DEVICES 53
SEARCH 40
Keyword 40 More options 43
on DEMAND 57
ALL VIDEOS 58
SORT SEARCH FILTER 58 58 58 59
CONTENT
TOOLBOX 60
CUSTOMER CARE 60
HORIZON FAQS and ACCOUNT FAQS CONNECTION TEST CONTACT UPC CABLECOM 60 60 60
Miscellaneous
LOCKED ITEMS 70
Locked channel Locked programme Unsubscribed channel Locked channel or programme in channel bar Unsubscribed channel in channel bar 70 70 70 70 70
Settings 61
HORIZON BOX POWER MANAGEMENT SOFTWARE DIAGNOSTICS FACTORY RESET ADD REMOTE CONTROL FRONT PANEL BRIGHTNESS Audio/Video Settings VIDEO SETTINGS AUDIO SETTINGS Pin and parental control PIN CODE PURCHASE PROTECTION PARENTAL CONTROL RECORDINGS AND REMINDERS RECORDINGS REMINDER NOTIFICATION PREFERENCES 66 GENERAL FAVOURITE CHANNELS PREFFERED AUDIO LANGUAGE SUBTITLES TELETEXT DISPLAY PERSONAL SUGGESTIONS ACCESSIBILITY HOME NETWORK SETTINGS 69 65 64 63 62
CONTENT
Forwarding calls to a chosen number when you are not available (after 25 seconds) Forwarding calls to a chosen number when your phone line is busy
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Additional functions 79
Do not disturb Suppressing your number for individual calls Permanently suppressing your number Rejecting calls from withheld numbers Call waiting 79 79 79 80 80
Toggling 80
Rejecting a waiting call Accept waiting call and end existing call Accept waiting call and place existing call on hold H old Hold and accept a new incoming call Terminate call on hold Terminate current call and accept call on hold T hree-way conference Start three-way conference (during a call) End during a call From the function Hold 80 80 80 81 81 81 81 81 81 81 81
Call forwarding 78
Permanent call forwarding to a chosen number 78
CONTENT
Appendices
Accessing the Web interface of your Horizon ROUTER 84
Checking WLAN settings 84 Changing the WLAN security settings 85
TROUBLESHOOTING 85
Horizon box failure icons 85 Error messages 85 Problems and solutions 86
There is no picture on the TV There is no audio sound on the TV The power on the Horizon box does not go on The Horizon remote control no longer works, the Horizon box doesnt react to its commands The volume controls on the Horizon remote control does not work. I cant change the volume for any programmes The television picture is pixelated (blocky effect) I want to watch a channel but the message You are not subscribe d to this channel appears Picture loss (black screen) or displaying of the wrong colours I have forgotten or lost my PIN code What do I have to watch out for when connecting the Horizon box? Do HD channels always broadcast their programmes in HD quality? I do not have an HDMI connector on my television; can I still connec t the Horizon Box? Can I connect the Horizon Box to the television via both HDMI (for HD) and SCART (for standard definition) at the same time? 86 86 86 86 86 86 86 86 87 87 87 87 87
Welcome
Thank you for choosing Horizon! Welcome to a completely new TV experience we sincerely hope you will enjoy the exciting new features that Horizon has to offer. CONTENT OF THE BOX
Carefully unpack the box and check that you have received all the items shown below:
Help Line: 0800 66 88 66 | upc-cablecom.ch/support |
Supported operating systems WIN Microsoft Windows XP Service Pack (SP) 2 (32-bit) Microsoft Windows Vista (32-bit or 64-bit) Microsoft Windows 7 (32-bit or 64-bit)
upcch_care
Supported operating systems MAC MAC OS X Snow Leopard 10.6.x MAC OS X Lion 10.7.x MAC OS X Mountain Lion 10.8.x Mac or Macbook Intel multi-core processor Free disk space: min. 200 MB
Supported operating systems MAC: MAC OS X Snow Leopard 10.6.x Installationsvideos MAC OS X Lion 10.7.x Videos dinstallation MAC OS X Mountain Lion 10.8.x Video dinstallazione Mac or Macbook: Intel multi-core processor Free disk space: min. 200 MB INTERNETEINRICHTUNG
System Desktop or laptop computer with LAN or WLAN (network-compatible) 500-MHz-Processor or higher 256 MB of RAM or higher Free disk space: min. 200 MB Screen resolution: min. 1024x768 or higher
KEY FEATURES
Horizon comes with unique features that provide a fully personalised entertainment experience. It can remember the TV programmes you have recorded or watched. Using this information, Horizon offers you personalised suggestions on TV programmes, Video on Demand films, and TV series that you may find of interest. See the Suggested section for more information. Furthermore, Horizon offers you wireless access to your home media such as pictures, music and films which are available on you home network.
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V1.2
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b)
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Horizon HD Recorder Remote control Horizon Assistant DVD Power cable Power supply
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HDMI cable a) Coax cable b) Coax cable adaptor (for upc cablecom 2-holes wall socket)
If any of the items are missing or damaged, contact the upc cablecom customer care on 0800 66 88 66.
BACK
Welcome
YOUR HORIZON BOX
OFFLINE
HORIZON BOX CONNECTIVITY The connection to upc cablecom services has failed. Refer to TROUBLESHOOTING. WIFI CONNECTIVITY Horizon box WLAN connectivity has failed. Refer to TROUBLESHOOTING. TELEPHONE No dial tone but your telephone subscription is active. Refer to TROUBLESHOOTING.
REC
RECORDING Horizon box is recording at least one programme.
OFFLINE
REC
SRF 1 HD
Display Displays the name of the current channel and other relevant information.
Power Light BLUE POWER LIGHT Horizon box is ON. YELLOW POWER LIGHT Horizon box is in HIGH power standby mode (see POWER MANAGEMENT). RED POWER LIGHT Horizon box is in MEDIUM or LOW power standby mode. The box reverts to HIGH power standby mode when scheduled activities are required (see POWER MANAGEMENT). NO LIGHT No power, the switch at the back of the box is turned OFF.
BACK
Welcome
Horizon connectors
Ethernet sockets For connection to a PC or a router via an Ethernet cable (RJ-45 type). Card slot Not in use. HDMI socket For connection to video devices with HD1 picture and sound. Audio Out L/R connectors For connection to audio devices with analogue audio inputs.
Main ON/OFF switch For turning the Horizon box ON and OFF. COAX IN For connection to upc cablecom cable TV wall socket via the coax cable. e-SATA slot Not in use. Power connector For connection to a standard electrical outlet via the upc cablecom power supply. Optical For optical connection to audio devices with Dolby Digital 2 5.1 sound. SPDIF For connection to audio devices with Dolby Digital 2 5.1 sound.
Phone sockets For connection to phones and telecommunication services of upc cablecom.
SCART socket For connection to video devices with standard picture and sound. No HD is possible on a SCART socket.
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HD stands for High Definition; it is a video standard that has a resolution substantially higher than that of traditional television systems Manufactured under license from DOLBY Laboratories. DOLBY and the double-D symbol are trademarks of DOLBY Laboratories.
BACK
Installation
Your new media experience starts now. Here you will find a description of the Horizon box, instructions on how to set up the device and how you can connect it to other devices. After successfully following the instructions, you are ready to start using Horizon and to enhance your new media experience.
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Connect your Horizon box to a upc cablecom wall socket. If your upc cablecom wall socket has 3 holes you can connect the coax cable to the smallest hole in the middle. If you have a 2-hole wall socket you must first put the small adapter on the coax cable and then connect it to the right hole (TV). Your wall socket might also be installed the other way round; in this case please connect the coax cable with adapter to the left hole.
Option 1
Option 2
Now take the HDMI cable and connect it to the box and to one of the free HDMI connections on your TV. Please remember the chosen connection (e.g. HDMI 1/2/3, etc.). In step 4 you will need to select the correct HDMI connection on your TV.
BACK
Installation
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Plug the power cable into the power supply and connect the other end to a power point. Plug the power supply into the Horizon box. Make sure that the ON/OFF switch is set to ON.
ON
Switch on your TV using your TV remote control. Press the Source button on your TV remote control to choose the HDMI channel to which you have connected the HDMI cable. The Horizon Box now downloads the newest software (if available); this will take around 20 minutes. When the software has been loaded, you will be asked to select the language of your choice.
TV
AV/SOURCE
TV ON
AV/SOURCE
HDMI-Kanal whlen Slectionner le canal HDMI Seleziona il canale HDMI Select HDMI channel
20 min.
AV/SOURCE
10% R SCANNING
INSTALLATION
Take the Horizon remote control and insert the batteries which you can find in the Horizon packaging. With the arrows UP and DOWN then select your preferred language, press OK to confirm your choice.
Horizon
TV BOX
TV
TV BOX
BOX
TV
BOX
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REC
MENU
REC
OK
MENU
REC
BACK
REC
OK
VOL
CH
MENU
MENU
BACK VOL CH
TEXT
TEXT
OK
OK
min.
CH TEXT
BACK
The Horizon box will set up the required configurations. After a few minutes you should see the personalisation message. Choose whether you wish to receive personalised suggestions on programmes and films (for more information on personalised recommendations please refer to the chapter SUGGESTED). After confirming the personalisation message you will see a short welcome video about the amazing Horizon features. Installation is now completed. Enjoy Horizon!
TEXT
TV
BOX
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4
min.
CH TEXT
REC
MENU
OK
BACK VOL
BACK
Installation
The Horizon REMOTE CONTROL
TV CONTROL 1 TV ON/OFF Switches the television on or off (Standby) 2 TV Source Switches between the different video ports on your television 3 TV VOL+/VOL Changes the television sound volume 4 TV Mute Switches the television volume to mute
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HORIZON BOX CONTROL 5 BOX ON/OFF Switches the Horizon box on or off (Standby) 6 Digits Direct entry of a channel number or digit in a text 7 Rewind Rewinds during a film, recording or a live programme 8 Play/Pause Pauses or resumes the current programme or video 9 Fast Forward Fast forwards during a film, recording or a live programme being played back with a time delay 10 REC Records the selected programme 11 Stop Stops the current recording 12 MENU Opens the main menu 13 Arrow buttons Navigates within the menu or changes channel 14 OK Acknowledges a menu selection or opens the action menu 15 BACK Displays the channel bar or jumps a step back in the menu 16 CH+/CH Selects a channel with a higher or lower number 17 TEXT Opens the teletext Touch BACK to cancel the teletext
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BACK
Installation
Pairing the Horizon remote control with your TV
Setup the Horizon remote control to control your television power and volume. 1. Look up your TV brand code. Grundig 1162 Hitachi 1251 JVC 1464 LG 1628 Loewe 1660 Metz 1810 Nec 1950 Panasonic 2153 Philips 2195 Pioneer 2212 Samsung 2448 Sharp 2550 Sony 2679 Telefunken 2914 Thomson 2972 Toshiba 3021
TV ON/OFF Source Box ON/OFF
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You can find further TV codes HERE. 2. Switch off the Horizon box. 3. Switch on your television. 4. First press the VOL button and then hold it and the Source button down for 5 seconds until the TV ON/OFF button flashes twice. 5. Enter the TV brand code via the keypad within 10 seconds. 6. Hold down the TV ON/OFF button for up to 1 minute until the TV switches off. If your TV does not switch off, repeat steps 2 to 5. 7. To acknowledge, press first the VOL button again, and then hold it and the Source button down for 5 seconds until the TV ON/OFF button flashes twice.
VOL
BACK
Installation
Connecting to audio devices
The Horizon box supports audio output to devices, such as a Hi-Fi system or a home cinema system. Depending on the connections available on the audio device, you can use one of the three following audio-only connection options. Note that some home cinemas systems also have HDMI connections; if you connect with HDMI, you may not need to use a separate audio connection.
The SPDIF and OPTICAL connectors are used for digital audio output. The L/R connectors are used for analogue audio output. SPDIF
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OPTICAL
BACK
Installation
HOME NETWORK SETUP
If you ordered a upc cablecom internet subscription with your new Horizon box, you can use the Horizon box as an internet router and wire less access point. If you have an existing internet subscription (separate router with upc cablecom or third party internet subscription), you can connect the box to your existing router. Even if you dont have an internet subscription you will be able to connect your devices such as PCs, NAS, tablet PCs or smartphones to your Horizon box (WLAN or LAN) in order to enjoy your photos, videos or music on your TV. For more information refer to the chapter HOME MEDIA SETUP.
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Select CREATE NETWORK. The Horizon box configures its wireless access point. As a result, the SSID, and ENCRYPTION METHOD are displayed on screen. Write down the SSID, and encryption method, as you will need them to connect devices to the wireless access point. The WLAN password can be found on the bottom of your Horizon HD Recorder. The Horizon box now acts as your router and wireless access point. At this point, you have the option to set up your media catalogue by selecting SET UP HOME MEDIA. Refer to SET UP HOME MEDIA to continue.
Select JOIN NETWORK. The Horizon box searches the network for the DHCP server to obtain an IP address. Once an IP address has been obtained, the following message will be displayed: Your box is successfully connected to your home network. Please select CONTINUE to complete the setup process. The Horizon box now acts as Client. At this point, you have the option to set up your media catalogue by selecting SET UP HOME MEDIA. Refer to SET UP HOME MEDIA to continue.
Please note that the Horizon Box uses several of your router IP addresses.
BACK
Installation
Connecting over WLAN
To connect the Horizon box to your existing router over WLAN go to: MAIN MENU > TOOLBOX > SETTINGS > HOME NETWORK SETTINGS > SET UP YOUR HOME NETWORK
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Select JOIN NETWORK. The Horizon box searches the network for a DHCP server to obtain an IP address. Since the Horizon box is not directly connected over Ethernet cable to your router, the search will not be successful and you will be offered the option of selecting your preferred connection. Now you can select WLAN from the displayed options.
You are then given multiple options for connecting your box over WLAN: Select from a list of available WLAN networks SET UP WITH WPS PBC MANUAL ENTRY
Select from a list of available WLAN networks Select the SSID of the existing WLAN router you wish to connect. Enter the PASSWORD for the WLAN router, select CONFIRM and press OK. The Horizon box will now connect to the router. Set up with WPC PBC The SET UP WITH WPS PBC option provides an easy connection method if your existing router has auto pairing configuration capabilities. Check your routers user manual for auto pairing setup instructions. When the router is searching for devices, select SET UP WITH WPS PBC. The Horizon box and your existing router will then connect. Manual Entry The MANUAL ENTRY option requires you to enter the SSID of your existing router manually. The Horizon box then scans for this network. Enter the PASSWORD for your existing router, then select CONFIRM and press OK. The Horizon box connects to your existing router. At this point, you have the option to set up your media catalogue by selecting SET UP CATALOGUE. Refer to SET UP HOME MEDIA to continue.
BACK
Installation
Set up home media
Once you have successfully connected the Horizon box to your home network, you can set up your media catalogue of music and videos stored on your connected devices. Make sure your DLNA-certified devices are connected to the Home Network using either Wi-Fi or Ethernet before continuing. If your device does not support DLNA you might install a DLNA server such as Twonky. Twonky is available for PC, Mac, tablet PCs and smartphones. As a upc cablecom customer, you can download Twonky software (PC and Mac) for free from the upc cablecom website (upc-cablecom.ch/twonky). Download Twonky software for tablet PCs and smartphones from an App Store (e.g. Apple App Store or Android Market).
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After setting up the home network you have the option to set up your media catalogue. Select SET UP HOME MEDIA and press OK.
If DLNA devices are found, the Horizon box will display a list of the connected devices. Select CONTINUE and press OK to continue with the next step.
Horizons DLNA functionality is currently limited. If you possess a large number of photos, videos or audio content, the box may freeze or respond very slowly. We recommend you use a LAN cable to connect Horizon to your home network or else use fewer than 1,000 files. If your box exhibits problems despite that, we recommend restoring Horizons factory settings and forgoing use of the media playback function from the home network for the time being. We are working with our technology partners to extend the number of compatible formats and improve the cataloguing of media content from the home network. 3
You will be asked if you would like your Horizon box to create a catalogue of the music and videos stored on your home network. This will make it easier and quicker to find and play your home network content. Select YES to turn this on and complete the setup process. Your films and TV series will then be available in MY LIBRARY > MY VIDEOS.
BACK
Installation
Connecting your PC & Mac over WLAN
You can connect your PC to the Horizon box using WLAN. Instructions are provided for the following operating systems:
Supported operating systems WIN Microsoft Windows XP Service Pack (SP) 2 (32-bit) Microsoft Windows Vista (32-bit or 64-bit) Microsoft Windows 7 (32-bit or 64-bit) System Desktop or laptop computer with LAN or WLAN (network-compatible) 500-MHz-Processor or higher 256 MB of RAM or higher Free disk space: min. 200 MB Screen resolution: min. 1024x768 or higher
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The Horizon Assistant DVD enclosed with your Horizon HD Recorder helps you to set up your internet connection and offers additional software e.g. a speed optimiser or the upc cablecom security package.
Now enter the relevant password and click on Next. It can also be found on the bottom of your Horizon HD Recorder below the SSID.
This key is case-sensitive.
V1.2
WINDOWS 8
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Click on the network symbol at the bottom right-hand corner of the taskbar. Select now your network. You will find your network name on the bottom of your Horizon HD Recorder. It is called SSID and starts with UPC. Please ensure that you select 2.4GHz SSID.
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BACK
Installation
WINDOWS 7
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Click on the WLAN icon in the systray at the bottom of your PC screen.
Enter the security key (WPA2PSK) and select OK. You can find the key on the sticker on the underside of the Horizon box.
This key is case-sensitive.
Select the wireless network connection of your Horizon box (e.g. UPC336980). This is the SSID on the sticker on the underside of the Horizon box.
Congratulations. You are now connected to the Horizon WLAN network. If you also ordered an Internet subscription with your Horizon box, you can now access the Internet.
BACK
Installation
WINDOWS VISTA
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Click on the network icon in the systray at the bottom of your PC screen. Select Wireless networks are available.
and select OK. You can find the key on the sticker underneath the Horizon box.
This key is case-sensitive.
Select the wireless network connection of your Horizon box (e.g. UPC336980). This is the SSID on the sticker on the underside of the Horizon box.
nected to the Horizon WLAN network. If you also ordered an Internet subscription with your Horizon box, you can now access the Internet.
BACK
Installation
WINDOWS XP
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MAC OS X
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Click on the icon in the systray at the bottom of your computer screen. Select the wireless network connection of your Horizon box (e.g. upc cablecom338980). This is the SSID on the sticker on the underside of the Horizon box.
Click on the icon in the status bar at the top of your computer screen and select Turn AirPort On. Select the wireless network connection of your Horizon box (e.g. UPC0041743). This is the SSID on the sticker on the underside of the Horizon box.
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Enter the security key (WPA2PSK) and select OK. You can find the key on the sticker on the underside of the Horizon box.
This key is case-sensitive.
Enter the security key (WPA2PSK) and select OK. You can find the key on the sticker on the underside of the Horizon box.
This key is case-sensitive.
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Congratulations. You are now connected to the Horizon WLAN network. If you also ordered an Internet subscription with your Horizon box, you can now access the Internet.
Congratulations. You are now connected to the Horizon WLAN network. If you also ordered an Internet subscription with your Horizon box, you can now access the Internet.
BACK
Quick Tour
Overview Horizon MAIN MENU
This quick tour provides information on how to operate the Horizon box. By the end of it, you will have learned how to operate the Horizon remote control and how to navigate through the Horizon interface with its many features. For in-depth information about Horizon, refer to the following more detailed chapters in this user manual.
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TOOLBOX
Use the TOOLBOX to customise your Horizon box according to your personal wishes for the best possible TV experience. You will also find pertinent answers to your questions and our contact details.
ON DEMAND
ON DEMAND offers you round-the-clock access to a huge selection of on Demand films or TV on Demand programmes.
MY LIBRARY
MY LIBRARY provides you with access to all your media, such as stored recordings, or to photos, music and videos on devices connected to your home network.
MAIN MENU
Press the MENU button on the Horizon remote control to access the main menu. From this menu you can access the various Horizon functions and settings.
SEARCH
Use the SEARCH function to quickly and easily find the programmes or on Demand films that interest you the most.
CHANNELS
The CHANNELS menu displays the current channel, the programme name and the start and end time of the current programme. Press OK to access the programme.
SUGGESTED
SUGGESTED lists personal recommendations for programmes and on Demand films, based on programmes and films that you have bought, viewed or recorded in the past.
TV GUIDE
The TV GUIDE provides an overview of the programmes for the next 7 days, sorted by channel or programme genre.
BACK
Quick Tour
Action menu
Use the OK button to retrieve the action menu from various areas of Horizon, e.g. during a live programme, in the TV Guide or in On Demand when you have selected a film. The action menu then only lists the actions possible for the respective area. TELETEXT SEARCH AUDIO & VIDEO MORE LIKE THIS INFO PAUSE/PLAY Displays the teletext (if available) of the channel selected in each case Use it to search for programmes or videos on the basis of a search term or filter Offers setting options for audio, subtitles and video LOCK (PIN)/ UNLOCK RESUME PLAY FROM START PROTECT/ UNPROTECT DELETE DELETE ALL RENT WATCH TRAILER Locks a recording so that it can only be played back after entering a PIN Jumps to the point where you left off viewing the recording or video Plays back the recording or video from the beginning Protects the recording from automatic deletion when the memory is full, or unprotects the recording so that it can be deleted Deletes a finished or planned recording Deletes all recordings from My Library Orders the selected on Demand film Shows the trailer (if available) of the selected on Demand film
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Channel bar
Displays similar programmes and videos in the TV Guide and from the on Demand offering Retrieves, if available, any additional information about the selected programme Pauses the current programme and plays it back with a time delay later on NOW/NEXT Information about the current or next programme MORE LIKE THIS Recommendations of similar programmes and videos that might also interest you ON DEMAND Access to the TV on Demand offering of the current channel, if available (e.g. SF1) Press BACK during a current programme to activate the channel bar. The channel bar offers the following functions (use the left or right arrow button to scroll between menus):
RECORD/CANCEL Records the selected programme or cancels a RECORDING current recording. You can set the start, end and frequency of a recording under OPTIONS MAKE FAVOURITE BACK TO LIVE TV ADD/REMOVE REMINDER Adds the selected channel to the favourites list Switches a time-delayed programme back to live TV Sets or deletes a reminder for your favourite programme
BACK
Quick Tour
Recording
To set up a recording, you can either open the action menu and select RECORD, or you can push the Record button on the Horizon remote control. Recording over the action menu Press OK during a current programme to activate the action menu. Select RECORD and then CONFIRM RECORDING to start recording. Set a customised time buffer before and after the programme under ADD EXTRA TIME.
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MENU
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MENU
If you want to exit the menus or on-screen functions quickly and return to full screen TV, press the MENU key to return to the MAIN MENU, and then press the BACK key.
OK
BACK
BACK
CH
VOL
TEXT
VOL
CH
OK
TEXT
BACK
Recording over the Rec button on the remote control Press REC on the Horizon remote control during a current programme. Select CONFIRM RECORDING to start recording. Set a customised time buffer before and after the programme under ADD EXTRA TIME.
Some keys have different functions when pressed and held down for more than 2 seconds. Where you see Short press and Long press TEXT used in the text, they mean the following:
< 2s > 2s
Short press of a key Press the key and release it within 2 seconds. Long press of a key Press and hold down the key for more than 2 seconds.
BACK
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BACK
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TV GUIDE Interactive programme guide providing continuously updated information for current and upcoming programmes.
ON DEMAND Provides an overview of the entire upc cablecom catalogue, including Video on Demand and TV on Demand items. These items are available for rental or are free. MY LIBRARY Contains all your recorded or rented videos, your apps and your home network content such as videos, photos and music.
SUGGESTED Offers personalised recommendations and lists of featured videos or other multimedia content.
SEARCH Allows you to search the available media content using functions such as keyword search and advanced search.
BACK
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MAIN MENU after pressing the MENU KEY during video playback or during timeshifted playback
Programme title
You can browse the MAIN MENU options by using the LEFT and RIGHT keys on the remote control. Press the OK key on CHANNELS in the MAIN MENU to access the programme in the picture-in-picture display. Pressing all other MAIN MENU options takes you to the corresponding sub-menus.
BACK
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CHANNeLS
0
The Channels category displays information about the current programme and enables you to switch channels.
REC
Channel bar
TV BOX
MENU
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REC
MENU
OK
OK
CH
BACK VOL
TEXT
BACK VOL CH
Press OK on the remote control while CHANNELS is selected on the main menu. The main menu closes and video is displayed in full screen with the channel bar showing information of the current programme. The channel bar will disappear automatically after 10 seconds. You can change the time the channel bar is displayed in the PREFERENCES options in the SETTINGS menu.
The channel bar also appears when: pressing the BACK key on the remote control while watching TV. changing from channel to channel (zapping).
The channel bar can contain up to four of the following submenu options depending on the channel being viewed:
TEXT
NOW
This is the default option of the channel bar. It shows information about the current programme.
OK
NEXT
This shows information about the next programme of the current channel.
ON DEMAND
Shows programmes from the Video on Demand store of the current channel, if available.
OK
OK
short press h ides the channel bar and returns you to the channel you are viewing. long press displays the ACTION MENU. or
OK
OK
scrolls through the NOW content for the other available channels. Pressing OK selects the available channel for viewing.
or
scrolls through the NEXT content for the other available channels. Pressing OK displays the ACTION MENU for that available channel.
or
scrolls through the MORE LIKE THIS content for the other available channels.
BACK
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MAKE FAVOURITE Enables you to add the current channel to your list of favourites. AUDIO & VIDEO Offers setting options for audio, subtitles and video
BACK
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TV
BOX
7 To switch 8 between channels while in full screen playback, use one of the 0 methods: following
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BOX
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REC
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MENU
REC
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BOX
MENU
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BACK VOL CH
MENU
OK
REC
REC
OK
MENU
MENU
TEXT
OK
OK
BACK
CH
OK
BACK VOL
VOL BACK
CH
VOL
TEXT
CH
Enter the number on the Horizon remote control to switch directly to a channel with this number.
BACK VOL CH TEXT
TEXT
TEXT
Briefly press the or key or the CH +/- key on the remote control while in full screen to zap to the previous or next channel.
The information on the channel is displayed for 10 seconds. This can be 3 TOOLBOX SETTINGS 1 2 changed via 6 4 PREFERENCES . 5
TV BOX
If the channel number does not exist, the system displays an error message and tunes into the nearest channel.
Locked items
If you set a programme rating or lock a channel, that programme or channel will be unavailable for viewing. For information on how to unlock these items, refer to MISCELLANEOUS LOCKED ITEMS.
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REC
MENU
REC
MENU
OK
OK
BACK VOL CH
TEXT
BACK VOL CH
TEXT
Press the or key on remote control for 2 sec (long press) and longer to display the channel list.
BACK
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A progress bar is displayed above the Media Playback controls. The length of the white background represents the total playing time of the video, while the black progress bar represents the amount of video or TV programme played from the start. When the Media Playback controls are accessed during a live TV programme, the progress bar can also have vertical grey markers which show that the content of the playback buffer includes previous programmes and not only the current programme.
Vertical grey markers show that the content of the playback buffer includes previous programmes and not only the current programme (only available in TV playback mode) The end of the black progress bar shows the position of the video playback or TV programme
The black progress bar represents the amount of the video or TV programme played from the start
The length of the white background represents the total playing time of the video or TV programme
The Media Playback controls can also be displayed by pressing the or keys on the remote control. In this case, the content will go straight into Rewind or Fast Forward. Media Playback is applicable to live TV content, recorded videos, Video on Demand or TV on Demand items or home network content.
The media control sign shows the active control mode (e.g. Play, Pause, Rewind, Fast Forward)
The vertical white bar shows the delay from live playback (e.g. 10 min) (only available in TV playback mode)
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REWIND Press REWIND on the remote control during video playback doubles the rewind speed and the Media Playback controls appears. Pressing REWIND repeatedly while rewind is in progress, incrementally 3 increases the rewind speed. 2 For example: REC REC Press once to double speed 6Press twice for six-fold speed 5 Press three times for twelve-fold speed Press four times for thirty-fold speed MENU
MENU
FAST FORWARD Press FAST FORWARD on the remote control from video playback doubles the speed, and the Media Playback controls bar appears. Pressing FAST FORWARD while fast forward is in progress, incrementally increases the fast forward speed. For example: Press once to double speed Press twice for six-fold speed Press three times for twelve-fold speed Press four times for thirty-fold speed Pressing PLAY/PAUSE cancels the fast forward in progress and returns to normal playback speed. Pressing REWIND at any time doubles the rewind speed.
While in FAST FORWARD/REWIND mode, the on-screen Media Playback controls indicate the action in progress including a speed indicator. When you return to normal speed playback or during PAUSE, the on-screen Media Playback controls indicate the status and are cancelled after a timeout or by the user pressing BACK.
Pressing PLAY/PAUSE at any time cancels the rewind in progress and returns to normal play back speed. Pressing FAST FORWARD at any time doubles the fast forward speed.
PLAY/PAUSE Pressing PLAY/PAUSE at any time during rewind or fast forward initiates playback at normal speed. OK Pressing PLAY/PAUSE while live video is playing initiates PAUSE. Pressing PLAY/PAUSE during PAUSE mode initiates normal speed playback. Press FAST FORWARD during PAUSE mode to half the normal forward speed.
MENU BACK VOL CH VOL
OK
BACK CH
OK
TEXT TEXT
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Locked items
If you set a programme rating, or lock a channel, that programme or channel in the TV GUIDE will be unavailable for viewing. For information on how to unlock these items, refer to MISCELLANEOUS LOCKED ITEMS.
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or or or or
short press highlights the next/previous channel. long press moves fast up or down within the channel list short press highlights the next/previous programme. long press moves fast to the right or to the left within the programme list
Channel list Timeline
Date of broadcasting
TV
BOX
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When the current programme is selected: OK short press d isplays the action menu with VIEW highlighted. OK long press selects the channel and programme and switches to full screen view of programme. When any upcoming programme is selected: OK short or long press d isplays the action menu with RECORD highlighted. BACK r eturns to TV GUIDE home screen. MENU retrieves the MAIN MENU. 09 d irectly enter a channel number.
REC
MENU
OK
BACK VOL CH
TEXT
Start and end time of the current programme Picture-in-picture of highlighted programme
Next programme
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or or or or
short press h ighlights the next/previous programme. long press moves fast up or down within the programme list short press highlights the next/previous channel. long press moves fast to the right or to the left within the channel list
TV
BOX
1 4 7
2 5 8 0
3 6 9
REC
MENU
OK
BACK VOL CH
When current programme is selected: OK short press d isplays the action menu with VIEW highlighted. OK long press s elects the channel and programme and switches to full screen view of programme. When any upcoming programme is selected: OK short or long press d isplays the action menu with RECORD highlighted. BACK r eturns to TV GUIDE home screen. MENU r etrieves the MAIN MENU. 09 d irectly enter a channel number.
TEXT
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Use the or keys to highlight the genre you want and press OK to access it.
or
TV
BOX
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When current programme selected: OK short press d isplays the action menu with VIEW highlighted. OK long press s elects the channel and programme and switches to full screen view of programme. When any upcoming programme selected: OK short or long press d isplays the action menu with RECORD highlighted. BACK returns to the TV GUIDE home screen. MENU retrieves the MAIN MENU. 09 directly enter a channel number.
REC
MENU
OK
BACK VOL CH
TEXT
Time of broadcast
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Select one of the time intervals and press OK on the remote control to activate. The 30 min option will display 30 minutes in total with two intervals of 15 minutes each. The 60 min option will display 60 minutes in total with two intervals of 30 minutes each. The 90 min option will display 90 minutes in total with three intervals of 30 minutes each. The 120 min option will display 120 minutes in total with four intervals of 30 minutes each.
ADD REMINDER Enables you to set a memo for various types of videos, such as a programme, one episode or an entire set of episodes. MAKE FAVOURITE Enables you to add a channel to your list of favourite channels.
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Suggested
This option displays a list of content, personally selected for you, and based on your viewing preferences. If you choose to deactivate personalised suggestions, this option will instead list generic recommendations. This list is continuously updated with new items.
TV BOX
or or
1 4 7
2 5 8 0
3 6 9
OK
b rowses between vertical items of the screen. highlights the next or previous item. launches the SEARCH function. r eturns to previous screen. r etrieves the MAIN MENU.
REC
MENU
OK
BACK VOL CH
TEXT
Search option
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Settings
This option allows you to activate or deactivate personalisation. Pressing the OK key with ACTIVATION highlighted displays the YES/NO selection screen. Select either YES or NO and press the OK key.
SORT
The SORT option allows you to sort the SUGGESTED FOR YOU videos alphabetically or by date.
FILTER
Available actions
The FILTER option refines the options/items on screen that fulfil the filter criteria. The filtering options are dynamic. This means that the filtered keywords change based on the option. Some items or options do not offer the FILTER function.
RENT Enables you to rent a video and subsequently play the rented video. RECORD/ Enables you to set or cancel a recording. CANCEL RECORDING
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Keyword
The KEYWORD search option enables you to search for items by entering a keyword related to the item. Home screen of the KEYWORD search:
Alphanumerical characters AZ, 09, Highlighted character delete character < and special characters
Order of the characters on-screen is: Standard characters (AZ). Special characters (for example: , , , , ; depending on the language selected). Digits (09). Delete character <. or highlights the next character in the corresponding direction: cyclic in behaviour. a dds the highlighted character to the entry fi eld for keyword search. e nters digits for the keyword search. r eturns to the previous screen. r etrieves the MAIN MENU.
TV
BOX
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2 5 8 0
3 6 9
REC
MENU
OK
BACK VOL CH
TEXT
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Keyword list
Keyword list
If you need to delete an incorrectly entered character, select the < character and press OK on the remote control. The character entered last is deleted.
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Related content
Refine options
REFINE enables you to refine your results by sorting them based on the following criteria: SORT BY TIME (sorts the results with the latest first). SORT BY RELEVANCE (sorts the results in order of the best match to the keyword). FILTER BY PRICE (Free, Paid for or All items). FILTER BY SOURCE (items from TV, ON DEMAND, LIBRARY or ALL). EDIT KEYWORD (redefine the search).
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If you have previously entered a keyword, the following two options are displayed:
If you select the KEYWORD option and you have not entered a keyword previously, refer to the KEYWORD description.
You can review all available keywords, or start another search with a new keyword. You can also search for your keyword in a list of criteria and sub-criteria. To refine the search results, you can select any of the criteria in the following list: Criteria Sub-criteria KEYWORD ENTER KEYWORD GENRE ALL or select the preferred GENRE CHANNEL ALL CHANNELS or select a single channel VIDEO FORMAT ALL, STANDARD or HD
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If you are satisfied with the selected search criteria, press the key to select SEARCH. A summarised list of the criteria appears. Press OK to start the search.
The list of results is displayed. By default the most relevant result is highlighted. If a current live TV programme is selected, the video is displayed in the PIP window. If you are satisfied with the result, press OK to start the playback of the selected film. If you wish to continue refining results, press the key to select the REFINE option. For details on the REFINE option, please refer to KEYWORD.
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Your home Devices Your home network music connected to box network videos
TV
BOX
1 4 7
2 5 8 0
3 6 9
or or
scrolls between upper and lower row of categories. s crolls within a row of categories. a ccesses the highlighted category. r eturns to previous screen. retrieves the MAIN MENU.
REC
MENU
OK
BACK VOL CH
TEXT
OK BACK MENU
Applications
Search option
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or or
s crolls between vertical items of the screen. highlights the next or previous item. retrieves the action menu. s tarts playing the item in full screen format.
TV BOX
OK
1 4 7
2 5 8 0
3 6 9
REC
MENU
OK
OK
BACK VOL CH
TEXT
OK on SEARCH launches the SEARCH function. BACK returns to previous screen. MENU retrieves the MAIN MENU.
Available videos
Search option
ORDERS
Select ORDERS to view which On Demand content you ordered most recently. During the rental period (generally 48 h) you can play videos as many times as you like without incurring additional costs.
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SEARCH
The SEARCH function is identical to the SEARCH function of the MAIN MENU. For details, go to the SEARCH option description.
FILTER
The filter function is similar to SEARCH but is more specific for the LIBRARY items. The filtering options are dynamic. This means that the filter keywords change based on the option. Some items or categories do not offer the FILTER function.
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Use the navigation keys to browse through the available devices. Once you have highlighted the device you want, press OK.
Select the Photos folder and press OK. You will then be able to select your pictures by date, album name, etc. Select the desired folder until your pictures are displayed.
Select the next or previous photo by using the or navigation keys. The photos can be sorted by DATE or in alphabetical order (AZ). To do so, highlight SORT and select one of the options and then press OK to sort the photos.
Make sure your DLNA-certified devices are connected to the Horizon home network using either WLAN or Ethernet. Refer to SET UP HOME MEDIA for more information on how to connect your home media devices. Please note that the preview pictures of your photos are only displayed if the device on which the photos are stored supports this function.
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PAUSE SLIDESHOW Pauses the slideshow without quitting. RESUME SLIDESHOW Resumes the paused slideshow.
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Name of album
Make sure your DLNA-certified devices are connected to the Horizon home network using either WLAN or Ethernet. Refer to SET UP HOME MEDIA for more information on how to connect your home media devices.
Indexed music files located on a currently disconnected device are displayed in grey type.
Sort function
Search function
Filter function
Horizons DLNA functionality is currently limited. If you possess a large number of photos, videos or audio content, the box may freeze or respond very slowly. We recommend you use a LAN cable to connect Horizon to your home network or else use fewer than 1,000 files. If your box exhibits problems despite that, we recommend restoring Horizons factory settings and forgoing use of the media playback function from the home network for the time being. We are working with our technology partners to extend the number of compatible formats and improve the cataloguing of media content from the home network.
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After a period of inactivity, the screen containing the album details will be replaced by a screen saver. The audio however, will continue playing without interruption. To stop playback and return to albums, press BACK on the remote control.
Album thumbnail (if available) Track names Name of album Track playing time The music cover must be embedded within the music file metadata to be correctly displayed in My Music.
Use the navigation keys to browse through the available albums. Once you have highlighted the album you want to play, press OK. The first track of the album will start to play. To control the playback of tracks, press the OK key on the remote. The control panel appears:
Track total playing time Track progress bar
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Use the navigation keys to browse through the available devices. Once you have highlighted the device you want, press OK to access the device contents.
Select the folder you want to access and press OK to play it (if it is a video or music) or view it (if it is a photo or picture).
Horizon supports the following video formats: - .AVI - .MKV - .MP4 - .MOV - .DIVX
For more information about supported video formats and codecs visit the support area on our website (upc.cablecom.ch/support).
Horizons DLNA functionality is currently limited. If you possess a large number of photos, videos or audio content, the box may freeze or respond very slowly. We recommend you use a LAN cable to connect Horizon to your home network or else use fewer than 1,000 files. If your box exhibits problems despite that, we recommend restoring Horizons factory settings and forgoing use of the media playback function from the home network for the time being. We are working with our technology partners to extend the number of compatible formats and improve the cataloguing of media content from the home network.
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Use the navigation keys to browse through the available applications. Once you have highlighted the application you want, press OK to launch it. Launched applications are displayed at the left hand side of your screen. Three buttons at the bottom allow you to close the application, display information about the application in use or display the app in full screen. Use the navigation keys to select the appropriate button.
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The MY DVR PLANNER screen displays the Recordings list, which is an overview of all scheduled future recordings. In addition, it enables you to manually book a new recording by selecting the NEW RECORDING option. The default order of the displayed items is by date (from earliest to latest). Within any single date, the items are sorted by start time.
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CHANNEL Enables you to select the channel you want to record from. Use the or key to scroll through the channels, then press OK to select a channel. DATE Enables you to set the day of recording. By default the first date on the list is TODAY. Use the or key to scroll through the dates, then press OK to select a date. START TIME Enables you to set the start time of the recordings. Enter the digits by using the remote control and press OK. After setting the time, scroll to CONFIRM and press OK. END TIME Enables you to set the end time of the recordings. Enter the digit by using the remote control and press OK. After setting the time, scroll to CONFIRM and press OK. FREQUENCY Enables you to set the frequency of the recording (how many times the recording will occur). Use the or key to highlight one of the options.
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Available categories
Promotions
Search function
Category selected
The ON DEMAND main screen contains the top content categories, with ALL VIDEOS being the main category. ALL VIDEOS includes the complete set of content sub-categories, giving you access to the full upc cablecom on Demand offering.
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SORT
Use the SORT function to sort the items for easier viewing.
SEARCH
The SEARCH function is the same as the SEARCH function of the MAIN MENU and is used throughout the platform. For details, go to SEARCH.
FILTER
The FILTER function refines the options/items on screen that fulfil the filter criteria. The filtering categories are dynamic. This means that the filtered keywords change based on the option. Some items or options do not offer the FILTER function.
Sort function
Filter function
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Content picture
Content name
Content availability
Available actions
SEARCH Enables you to search for an item. INFO Offers a variety of information on the selected video. Information includes parental rating, director, actors and description of the videos. RENT Select RENT and then enter your PIN to order the film. The default PIN is 0000. MORE LIKE THIS Launches a screen with related videos and programmes for you to watch.
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CUSTOMER CARE
The CUSTOMER CARE option of TOOLBOX provides you with help information. The help information is grouped into the following categories:
CONNECTION TEST
The CONNECTION TEST allows you to test the connection of the Horizon box to the upc cablecom network and check that your home connection is working.
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SOFTWARE Enables you to update the Horizon box system with the newest software and checks the version information of the currently installed system software. DIAGNOSTICS The options available in DIAGNOSTICS enable you to review the status of various features of the Horizon box FACTORY RESET Enables you to reset the Horizon box to the factory default settings with the possibility to keep or delete the recordings stored on the Horizon box disk. ADD REMOTE CONTROL This option is not available at the moment. It will be functional with the next generation of Horizon remote controls. FRONT PANEL BRIGHTNESS This option enables you to set the brightness of the Horizon box front panel display. The available setting levels are 25%, 50%, 75% and 100%, where 100% is the maximum brightness.
AUTO STANDBY E nables you to define when the Horizon box automatically switches to standby. AUTOMATIC The Horizon box switches to standby at the time set by you or after a set period of time. OFF AUTO STANDBY not in use. AT NIGHT The Horizon box switches to standby at the default time of 23:00. AT NIGHT standby finishes at a default time of 5:00. These times can be set using DEFINE AUTO STANDBY TIME. DEFINE AUTO E nables you to set the start and end time STANDBY TIME of AUTO STANDBY. ACTIVATE e nables you to set the period of time after which STANDBY AFTER the Horizon box switches to standby. The time is set in increments of 30 minutes, from 30 minutes to a maximum of 240 minutes. The default is 210 minutes.
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PIN CODE The options available in PIN CODE enable you to change your PIN CODE, and set if and when PIN entry is necessary: CHANGE PIN Select this option if you want to change your CODE PIN CODE. The default PIN CODE is 0000. REQUIRE PIN Select this option if you want to request a ENTRY PIN CODE when accessing the SETTINGS menu. REQUIRE PIN AT With this option set to ON, you must enter the STARTUP PIN CODE when switching the Horizon box ON from standby. PURCHASE PROTECTION This option enables you to set Purchase Protection ON or OFF. With Purchase Protection set to ON, you are asked to enter your purchase code when renting items. If you set this option to OFF, anyone can rent items using your account. In default setting, the Purchase Protection is set to ON.
PARENTAL CONTROL The options in PARENTAL CONTROL enable you to lock channels and programmes. You will need to enter your PIN CODE to view these channels and programmes. LOCK/UNLOCK CHANNELS enables you to lock or unlock individual channels. You must enter your PIN code to view any locked channels.
Choose the channels you would like to lock or unlock by pressing the OK key. You will see a lock displayed beside the selected channel
After selecting the channels go to the left and select CONFIRM LIST by pressing the OK key.
LOCK By activating this option you will be asked to enter a PIN for programmes, which are PROGRAMMES BY AGE unsuitable for the selected age.
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To compile a list of favourite channels: Select FAVOURITE CHANNELS followed by SET FAVOURITES Browse through the available channels and select any you want using the OK key. Once a channel is selected, there is a symbol next to its name. IMPORTANT: confirm your favourite list by selecting CONFIRM LIST on the left
To reorder the channel list: Select FAVOURITE CHANNELS option followed by REORDER FAVOURITES Browse through the list and select the channel you want to move using the OK key. Use the UP or DOWN keys to move the channel to a different position. Press OK to confirm. IMPORTANT: confirm the new order by selecting CONFIRM on the left
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Miscellaneous
LOCKED ITEMS
If you set a programme rating or lock a channel, that programme or channel will be unavailable for viewing.
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Locked channel
This occurs when the current channel is locked for viewing. To unlock the channel press OK and enter your PIN or go to SETTINGS to remove the lock for this channel. The default PIN is 0000.
Locked programme
This occurs when the current programme is locked by age rating for viewing. To unlock the programme press OK and enter your PIN or go to SETTINGS to remove the age rating. The default PIN is 0000.
Unsubscribed channel
This occurs when the channel you switch to is not part of your subscription. If you wish to subscribe to this channel please go to upc-cablecom.ch/myupc and login into your account or call 0800 66 88 66.
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Miscellaneous
RECORDING CONFLICT MANAGEMENT
Your Horizon HD Recorder allows simultaneous recording of up to 4 programmes. If more than 4 recordings are active at the same time, a recording conflict will occour. There are two situations where recording conflicts can occur. When you want to record a programme and other programmes are scheduled for recording with recording times that overlap (PROGRAMME RECORDING CONFLICTS). When you book a recording and the disk is full (DISK SPACE MANAGEMENT CONFLICTS). Conflicts can occur when you try to book a recording from any of the following areas: during Live TV content while using the channel bar in the TV Guide from your Search results in Suggestions while searching Related items
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Miscellaneous
AUTOMATICALLY
If you select the AUTOMATICALLY option, the Horizon box decides at the actual time of the conflict, how to resolve the conflict. The Horizon box assigns each of the booked recordings a priority level, with protected recordings having the highest priority and recordings that were booked earlier, the lowest priority. Live TV has priority over all bookings. When a conflict is imminent, the Horizon box will stop recording the booking with the lowest priority and start recording the booking with the higher priority. If the higher priority booking is completed before the lower prioritised booking time is over, the Horizon box will resume recording the lower priority booking.
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MANUALLY
If you select the MANUALLY option and press OK, a list of programmes to be recorded appears (listed from the earliest to the latest). You can now select the single/multiple programmes that you want to cancel to resolve the conflict. Until the conflict is resolved, the highlight will stay on the next item that needs to be cancelled. If the conflict is resolved, this screen disappears automatically.
There is a timeout of 120 seconds on this screen. If the timeout elapses and you have not selected how to solve the conflict, the new recording you set is automatically cancelled.
CANCEL RECORDING
The option CANCEL RECORDING cancels the newest booking and returns to full screen TV.
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Miscellaneous
Disk space management conflicts
The Disk Space Management conflict screen is displayed when you have started or booked a recording of a programme and the Horizon box determines that there is insufficient disk space to complete the booking. When this conflict screen appears, it is displayed because of the Disk Space Management settings you have configured in TOOLBOX RECORDINGS AND REMINDERS. Based on the priority of the recordings, the system displays two diffe rent messages. The following message is displayed if there are non-protected (low priority) recordings on the disk: Your disk is full. Would you like to automatically delete previousrecordings? In this case, you are asked to accept or reject the deletion of low priority recordings from the disk to continue the recording. You have two choices: To keep the low priority recordings, select the NO option and press OK. The Horizon box will not cancel the recordings with low priority and recording of the current booking is stopped. To delete low priority recordings, select the YES option and press OK. The Horizon box will cancel recordings with low priority and the current booked recording will continue. The following message is displayed if protected (high priority) recordings are on the disk: Your disk is full. You need to delete previous recordings stored in your library. In this case, you are asked to accept or reject the deletion of high priority recordings from the disk to continue the recording. You have two choices: To keep the high priority recordings, select the NO option and press OK. The Horizon box will not cancel the recordings with high priority and recording of the current booking is stopped. To delete the high priority recordings, select the YES option and press OK. The Horizon box will cancel recordings with high priority and the current booked recording will continue.
This screen has a 180 seconds timeout for your decision. If the timeout expires, the default action (NO option) will take place.
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Miscellaneous
Conflicts during booking or instant recording
When you are booking a recording or you manually start a recording and the disk is full, the system will also display a conflict warning message. Depending on the disk management settings you have set in TOOLBOX RECORDINGS AND REMINDERS the Horizon box will give you the following options: If the Disk Space Management settings are set to NEVER DELETE RECORDINGS, the notification screen is displayed. You must go to the LIBRARY and select recordings to delete to free up disk space. If the Disk Space Management settings are set to AUTO DELETE RECORDINGS or WARN ME ABOUT CONFLICTS, the Horizon box checks if there are any lowest priority recordings. If there are, then the disk quota conflict is ignored and the recording is booked. Low priority recording disk space will be used for the booking If there are no low priority recordings, the notification screen is displayed. You must go to the LIBRARY and select recordings to delete to free up disk space.
This screen will disappear after a timeout of 120 seconds. If the timeout expires, the booking will be ignored.
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Here you can choose the language, record a personal message and change your PIN for external access to the voicemail box. You can switch this on by forwarding your calls.
Changing your PIN code for external access to the voicemail box
3 Call the number 3 to access the Main Menu of your voicemail box. 3 Press the number 3 to go to the Settings menu. 2 Press the number 2 to go to the Changing your PIN code menu.
Please note that the PIN code for external access to the voicemail box is not valid for call barring services. There is another PIN code for that matter.
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1 4 7
2 5 8 0
Help Save
3 6 9 #
Cancel
Call the number 086 followed by your telephone number (for example, 086 044 123 45 67) and press the * button during the greeting message. Now enter your pin and confirm with the button # .
Go back 10 seconds
Go forwards 10 seconds
Delete
Log on to My Account on upc-cablecom.ch and click on My products. With your PIN code, you can access the section Voicemail box and listen to messages there.
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Forwarding calls to your voicemail box when you are not available (after 25 seconds)
Activation Call the following service number: * 888 # Wait for the confirmation and then end the call. Deactivation Call the following service number: # 888 # Wait for the confirmation and then end the call.
Please note that only one call barring function can be activated at any one time. In order to switch from one call barring function to another, simply activate the call barring function you wish to use. The previous function will be deactivated automatically.
Forwarding all calls to the voicemail box (you will receive no further calls on your telephone.)
Activation Call the following service number: * 000 # Wait for the confirmation and then end the call. Deactivation Call the following service number: # 000 # Wait for the confirmation and then end the call.
Barring all outgoing connections (except for emergency calls 112, 117, 118, and short numbers 143, 144, 145 and 147)
Activation Call the following service number: * 33 * your PIN * 1 # Wait for the confirmation and then end the call. Deactivation Call the following service number: # 33 * your PIN # Wait for the confirmation and then end the call.
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Barring outgoing calls to numbers abroad, to all business numbers and calls to satellite phones
Activation Call the following service number: * 33 * your PIN * 7 # Wait for the confirmation and then end the call. Deactivation Call the following service number: # 33 * your PIN # Wait for the confirmation and then end the call.
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Please note that when activating call forwarding after a delay or if engaged, the relevant forwarding instructions to the voicemail box are deactivated and have to be reprogrammed if required. If you wish to divert to a new telephone number, deactivate the old diverted number first. Please also note that call forwarding does not work if the Call waiting function is active.
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Please note that some companies as well as private subscribers will not accept calls if the callers number identification is blocked.
Please note that call forwarding does not work if the Call waiting function is active.
Call waiting
If your line is engaged, a third party can still call you and let you know that they are waiting. You will be informed by means of an audible tone. You now have the option of terminating the present call or placing it on hold temporarily while you accept the waiting call. You can of course ignore the waiting call if you wish.
Activation Call the following service number: * 43 # Wait for the confirmation and then end the call. Deactivation Call the following service number: # 43 # Wait for the confirmation and then end the call.
You can also end the current connection by hanging up. In this case, a call indicates that you have a pending call. While you hear the ringing tone, you can accept the pending call by lifting the receiver.
Press
or
Please note that as long as the Call waiting function is active, forwarding will not work. When you end one of the two connections (hang up the receiver), a tone indicates that the other connection is still active. While you hear the ringing tone, you can answer the other connection by lifting the receiver.
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Three-way conference
uring a call, you can add another person to the conversation or exD clude them again at any time without terminating the existing call.
R , wait for the dial tone and enter the desired number; R again and wait for the dial tone and confirm with 3 .
Replace receiver (both calls are terminated). To switch back and forth between participants: Press or R , wait for the dial tone, enter 2 . First connection is put on hold, second remains active.
0.
R or 3 and wait.
1.
Fax
You can also connect a fax machine for data transmission to the cable modem. The fax groups 2/3 (up to 14.4 kbit/s) are supported.
If you terminate one of the two calls by replacing the receiver, the phone will ring to indicate that the other call remains active. You can accept the call by picking up the receiver while the phone is ringing.
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Support
You can find answers to frequently asked questions and general tips online at upc-cablecom.ch/support. Of course, our technical support is also available at 0800 66 88 66, Monday to Friday from 8 am to 10 pm and Saturday and Sunday from 10 am to 6 pm.
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Webmail
Depending on the type of subscription, you can register up to five @hispeed.ch e-mail addresses. The maximum storage space per e-mail address is 500 MB. The maximum size of an e-mail is limited to 15 MB (sending and receiving). You can login to Webmail at www.hispeed.ch. For this, you need your @hispeed e-mail address and your personal password. You will receive the password (username and password) separately by mail.
Installation
For correct installation of your modem and the wireless router please either use the upc cablecom Installer DVD or the Quick Install Guide. The DVD provides animated instructions on how to connect the devices correctly, automatically creates a wireless connection with your computer and sets up a personal @highspeed.ch e-mail address. You will also find the Security Package on the Installer DVD, which provides your Windows computer with optimal protection against viruses.
Additional services
At hispeed.ch, you have you have access to other services, such as setting up your own homepage (My Homepage) or sending a free SMS (between 40 and 60 SMS). You also have 100 MB of Online Storage, which you can access from anywhere or allow your friends to access it.
Security
The complete security solution offered by upc cablecom protects your computer effectively against threats from the Internet. The Internet Security Package includes anti-virus protection, spyware protection and also a firewall and parental control. Please use the Installer CD to install the Security Package or download the software from upc-cablecom.ch/ security.
Support
You can find answers to frequently asked questions and general tips online at upc-cablecom.ch/support. Of course, our technical support is also available at 0800 66 88 66, Monday to Friday from 8 am to 10 pm and Saturday and Sunday from 10 am to 6 pm.
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Appendices
Accessing the Web interface of your Horizon ROUTER
The integrated WLAN router in the Horizon box operates independently and can be accessed from a computer. The most important settings can also be accessed via the Horizon menu (SETTINGS/HOME NETWORK SETTINGS). Follow these steps to access the Web Admin interface of the Horizon router: 1. Connect your computer to the rear of the Horizon box using an Ethernet cable 2. Open a web browser and type in the following address: http://192.168.192.1 3. Enter admin as both the username and password The Horizon Web Admin interface is loaded into your web browser.
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Appendices
Changing the WLAN security settings
To change the WLAN security mode, encryption or password select WIRELESS > 2.4GHz > Security.
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TROUBLESHOOTING
Horizon box failure icons
If any of the following icons appear on the Horizon box display during normal operation and the problem persists, contact upc cablecom customer care (0800 66 88 66). TELEPHONE Failure, no dial tone but your telephone No dial tone subscription is active. HORIZON OFFLINE BOX There is no connection to CONNECTIVITY upc cablecom services. WLAN CONNECTIVITY Horizon box WLAN connectivity failed.
Error messages
This screen shows the used authentication and encryption protocols and gives you access to the connection password. This can be changed in the Passphrase field. Make sure to note the password you enter as this will be required when connecting other devices to the WLAN network of your Horizon box. The default password can be found on the underside of your Horizon box. If an error message appears on the screen during either the installation process or normal use, follow the instructions on the screen and write down the ERROR CODE. If the problem persists, please call upc cablecom customer care (0800 66 88 66).
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Appendices
Problems and solutions There is no picture on the TV
Check the HDMI or SCART cable connections of the Horizon box and TV. Check the cable connection between the Horizon box and cable wall socket.
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The volume controls on the Horizon remote control does not work. I cant change the volume for any programmes
To increase or decrease the volume for digital television programmes, the remote control must first be set up for use with your television. Otherwise the sound volume can only be adjusted using the TV remote control. Refer to PAIRING THE HORIZON REMOTE CONTROL WITH YOUR TV.
I want to watch a channel but the message You are not subscribed to this channel appears
The number of available channels depends on your subscription. Some channels require an additional subscription. If you are interested, please call customer care on 0800 66 88 66.
The Horizon remote control no longer works, the Horizon box doesnt react to its commands
If the remote control no longer functions correctly, it is probably time to replace the batteries. If the remote control still doesnt work after having replaced the batteries please call upc cablecom customer care (0800 66 88 66) to have your remote control replaced.
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Appendices
I have forgotten or lost my PIN code
The preset PIN code is 0000. If the PIN has been changed and you have forgotten or lost the new code, please call customer care on 0800 66 88 66 to reset the PIN code.
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Can I connect the Horizon Box to the television via both HDMI (for HD) and SCART (for standard definition) at the same time?
This is not generally possible. There are, however, some televisions that allow this. If this is the case, it is possible to manually switch between SCART and HDMI transmission. Generally, it is recommended that you decide on one or the other. The HDMI connector will usually be the best choice.
What do I have to watch out for when connecting the Horizon box?
It is important that the Horizon box is connected directly to the wall socket. There should not be any other devices, distributors or amplifiers between the wall socket and Horizon box. Make sure you also leave sufficient space around the Horizon box to ensure good ventilation.
I do not have an HDMI connector on my television; can I still connec t the Horizon Box?
Yes, by connecting a SCART cable (not delivered with the device) to the SCART connector on your television set. For best picture quality, you should always use the HDMI cable where possible.
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Appendices
Safety instructions
POWER
Insert the power plug firmly. Connect your TV after powering off the TV and the set-top box by pulling out the power plugs. Do not insert the power plug before connecting the power cable to the product. Do not touch the main body, power cable, or power plug with wet hands. Do not connect multiple devices to a single outlet simultaneously. If video/sound cable generates heat after connection, pull out the power plug and contact customer service immediately. The socket-outlet shall be installed near the equipment and shall be easily accessible.
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GENERAL
Please keep this manual for future reference.
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upc cablecom GmbH Industriestrasse 19-21 8112 Otelfingen Samsung Electronics (UK) Ltd, Euro QA Lab. Blackbushe Business Park. Saxony Way, Yateley, Hampshire. GU46 6GG United Kingdom