Yvonne Serna

xxx xxxxxxxxx Dr., El Paso, TX 799xx (915) xxx-xxxx yserna37@yahoo.com Motivated, personable business professional with a Bachelors Degree in Management and Entrepreneurship. Organized, detail oriented and accustomed to handling sensitive information and records with the utmost confidentiality. Member of Phi Theta Kappa.

SPECIALITIES
Administrative: Project Management, Personnel Management, Accounting, Collections, Negotiation Skills, Customer Service, Marketing & Sales, Interviewing, Training, Scheduling, Procurement, Bilingual Communication Skills (Spanish; speak, read and write) Technical: Microsoft Office Suite: Word, Excel, Power Point, QuickBooks Pro, ADP, Data Entry, and Social Media

EDUCATION
El Paso Community College El Paso, Texas Associate of Arts Degree in Business and Accounting, May 2012 GPA: 4.0 Associate of Arts Degree in Economics, May 2012 GPA: 4.0 Recognized as Whos Who of Colleges and Universities in 2011 University of Texas at El Paso El Paso, Texas Bachelor of Science, Business Administration-Management and Entrepreneurship, May 2014 GPA: 3.8

PROFESSIONAL EXPERIENCE
Famguard Enterprises, LLC August 2004 August 2009 El Paso, Texas General Manager Managed a multimillion dollar property development project. Dealt with attorneys on legal matters relating to property. Aided in mediation proceedings, acted as liaison for The Housing Authority of the City of El Paso, The Housing Authority of the County of El Paso, and The Texas Apartment Association. Formed effective working relationships and collaborated with contractors, engineers, architects, bankers, and city officials throughout the project. Established leasing office for newly constructed apartment community. Implemented successful marketing strategies. Handled leasing duties such as interviewing and conducting background investigations, obtaining 78% occupancy within 120 days (average time is 150-180 days). Developed new systems, policies, procedures, schedules and training. Supervised 8 employees. Managed budget, accounts receivable, accounts payable and logistics. Provided quality customer service to residents.

Yvonne Serna / Resume, Page Two

(915) 691 - 8035

Providian Financial April 2001 - July 2004 El Paso, Texas Collections Manager Established and managed the Back-end Recovery Department for charged-off accounts of a national portfolio. Negotiated and collected account settlements from clients. Investigated, researched, and served as liaison between the Client Sales Management Department and delinquent customers to restore accredited accounts. Responsible for managing activities, recruiting, scheduling, training and development of 80 - 100 employees. Developed and integrated new department systems and procedures to ensure successful collection efforts. Conducted weekly management and staff meetings. Prepared aging analysis and detailed reports for Senior Management. Lead the top performing recovery unit and was awarded for Excellence in Management twice in 2004.

Motion Industries February 1998 to September 1999 Las Cruces, New Mexico and El Paso, Texas Accounting Clerk II Managed the Bookkeeping Department for offices in El Paso and Las Cruces. Supervised two employees. Developed new procedures for Accounts Receivable, Accounts Payable and Collections that improved the overall organization and productivity of the department. Maintained a 24 - 48 hour payment schedule, saving thousands of dollars for the company. Negotiated payment and settlement terms with clients. Reconciled past due accounts and reduced average collection delinquency from 45 days down to 29 days. Prepared and processed company payroll. Prepared aging reports and maintained ledgers. Formed strong relationships with customers and provided excellent customer service from handling complaints to meeting specific customer requirements.

COURSES/CERTIFICATIONS
Predictive Index Management P. I. Management Resources Recruiting and Hiring Providian Financial Public Housing Management - El Paso Apartment Association Principles, Finance and Contracts The Real Estate Academy Certified Administrative Assistant International Business College

REFERENCES
Furnished upon request