WHEN QUALITY MATTERS

Norman Antivirus Impact on System Performance

Application Note November 2010

SwissQual License AG Allmendweg 8 CH-4528 Zuchwil Switzerland t +41 32 686 65 65 f +41 32 686 65 66 e info@swissqual.com www.swissqual.com Part Number: 12-070-200843-4

SwissQual has made every effort to ensure that eventual instructions contained in the document are adequate and free of errors and omissions. SwissQual will, if necessary, explain issues which may not be covered by the documents. SwissQuals liability for any errors in the documents is limited to the correction of errors and the aforementioned advisory services. Copyright 2000 - 2010 SwissQual AG. All rights reserved. No part of this publication may be copied, distributed, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language without the prior written permission of SwissQual AG. Confidential materials. All information in this document is regarded as commercial valuable, protected and privileged intellectual property, and is provided under the terms of existing Non-Disclosure Agreements or as commercial-in-confidence material. When you refer to a SwissQual technology or product, you must acknowledge the respective text or logo trademark somewhere in your text. SwissQual, Seven.Five, SQuad, QualiPoc, NetQual, VQuad, Diversity as well as the following logos are registered trademarks of SwissQual AG.

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Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

Contents
1 Introduction .......................................................................................................................................... 1 Overview ................................................................................................................................................ 1 SwissQual Configuration File ........................................................................................................... 1 2 3 Restoring the SwissQual Default Settings ........................................................................................ 2 Installing Norman Security Suite ....................................................................................................... 6

Figures
Figure 2-1 SwissQual Support download page ................................................................................................. 2 Figure 2-2 Stop Norman Resource Provider service ......................................................................................... 3 Figure 2-3 Confirm File Replace message ........................................................................................................ 3 Figure 2-4 Start Norman Resource Provider service ........................................................................................ 3 Figure 2-5 Open Norman Security Suite window .............................................................................................. 4 Figure 2-6 Internet Update settings ................................................................................................................... 4 Figure 2-7 Virus & Spyware Protection settings ................................................................................................ 4 Figure 2-8 Windows Security Center ................................................................................................................. 5 Figure 3-1 Product license key page ................................................................................................................. 6 Figure 3-2 Custom Setup page ......................................................................................................................... 7 Figure 3-3 Screen Saver Scanner page ............................................................................................................ 7 Figure 3-4 Restart message window ................................................................................................................. 7 Figure 3-5 Restart Windows .............................................................................................................................. 8

Contents | CONFIDENTIAL MATERIALS

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Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

Introduction

The Norman Antivirus Impact on System Performance Application Note describes how to restore the original configuration settings for Norman Antivirus on a PCM, Diversity laptop, or Diversity Optimizer system. You only need to restore these settings when you update your Norman software to the Norman Security Suite version 7 or later. This document also describes how to install Norman Security Suite on a PCM that does not have an existing Norman installation.

Overview
By default, SwissQual configures Norman Antivirus to run manually, that is, you need to start scans manually or update the virus definitions manually. This configuration reduces the strain on Windows system resources and improves measurement performance. However, the latest version of Norman Antivirus, that is, Norman Security Suite 7 changes the default settings to automatic. This change can result in corrupted measurements due to a heavier demand on system resources.

SwissQual Configuration File

To restore the manual settings, you need to install a configuration file, which you can download from the SwissQual support page. See the "Restoring the SwissQual Default Settings" chapter for information on where to find this file.

Chapter 1 | Introduction CONFIDENTIAL MATERIALS

Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

Restoring the SwissQual Default Settings

You need administrator access to restore the SwissQual default settings for Norman Antivirus.

To restore the default SwissQual settings for Norman Antivirus

1. Download the store.nts configuration file. a b Go to the SwissQual Support page at: http://www.swissqual.com/Support.aspx Click On-line Support, and then login to your account.

Note: Your login information was sent to you in an e-mail. c d Click 3 Party Software Updates and then click Go. On the Software-Updates page, download the Version 7.XX.XX.zip file from the NormanSecurity_Suite-Config-File section.
rd

Figure 2-1 SwissQual Support download page

Extract the store.nts file from the ZIP file to the computer where you want to update your antivirus settings.

2. Stop the Norman Windows service. a b On the Start menu, click Run, and then type Services.msc in the Open box. In the list of local services, right-click Norman Resource Provider, and then click Stop.

Chapter 2 | Restoring the SwissQual Default Settings CONFIDENTIAL MATERIALS

Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

Figure 2-2 Stop Norman Resource Provider service

3. Replace the store.nts file in the C:\Program Files\Norman\Resources folder with the store.nts file from the SwissQual support page. Note: If you cannot find this folder, look in C:\Norman\Resources. 4. In the Confirm File Replace dialog box, click Yes.

Figure 2-3 Confirm File Replace message

5. Start the Norman Windows service. a b On the Start menu, click Run, and then type Services.msc in the Open box. In the list of local services, right-click Norman Resource Provider, and then click Start.

Figure 2-4 Start Norman Resource Provider service

Chapter 2 | Restoring the SwissQual Default Settings CONFIDENTIAL MATERIALS 3

Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

6. Confirm the settings. a Right-click Norman Security Suite icon in the Windows notification area, and then click Norman Security Suite.

Figure 2-5 Open Norman Security Suite window

On the Home page, ensure that automatic updates for Internet Update are disabled.

Figure 2-6 Internet Update settings

On the Virus & Spyware Protection page, ensure that On-access file scanning is disabled.

Figure 2-7 Virus & Spyware Protection settings

Chapter 2 | Restoring the SwissQual Default Settings CONFIDENTIAL MATERIALS 4

Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

7. Confirm the settings in Windows. a b In Windows, click Start, click Control Panel, and then double-click Security Center. Ensure that Virus Protection is off.

Figure 2-8 Windows Security Center

Chapter 2 | Restoring the SwissQual Default Settings CONFIDENTIAL MATERIALS

Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

Installing Norman Security Suite

This chapter describes how to install Norman Security Suite 7 on a PCM that does not currently have a Norman Antivirus installation. Important: You cannot use the installer file that is discussed in this chapter to update an existing Norman installation.

To install the Norman Security Suite

1. Download the Norman Security Suite software. a b c d On the http://www.norman.com/ Web page, click Support. In the Download Installers area, click Installers for Home / home office. Click Download installer for Norman Security Suite and in the Windows 32 bits version area, click English. Save the NormanSecuritySuite_7XXx86_ENG_XXX.msi installer file to a USB stick.

Tip: You can use the same installer file for all of your PCMs. 2. Prepare the PCM. a b Connect a monitor, a keyboard, and a mouse to the PCM. In Windows, copy the installation file to the PCM.

Note: If you do not have a USB hub, disconnect the mouse or keyboard to make a USB port available for the USB stick. 3. Start the installation. a b c d Double-click the NormanSecuritySuite_7XXx86_ENG_XXX.msi installer file. On the Welcome page, click Next and on the Information page, click Next. On the License Agreement page, click I accept the terms in the license agreement, and then click Next. On the Product license key page, type the license key for the security suite, and then click Next.

Figure 3-1 Product license key page

4. Specify the installation options. a b On the Setup Type page, click Custom, and then click Next. On the Custom Setup page, clear the Personal Firewall and Parental Control check boxes, and then click Next.

Chapter 3 | Installing Norman Security Suite CONFIDENTIAL MATERIALS

Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

Figure 3-2 Custom Setup page

On the Screen Saver Scanner page, clear the Enable Screen Saver check box, and then click Next.

Figure 3-3 Screen Saver Scanner page

On the Destination Folder page, click Next.

5. Install the software. a b On the Ready to Install the Program page, click Install. In the restart message window, click OK.

Figure 3-4 Restart message window

At the end of the installation, click Finish.

Important: Wait for the Norman Security Suite to update the virus definitions. d In the Product Manager window, click Restart now.

Chapter 3 | Installing Norman Security Suite CONFIDENTIAL MATERIALS

Norman Antivirus Impact on System Performance Application Note

2000 - 2010 SwissQual AG

Figure 3-5 Restart Windows

6. After Windows restarts, apply the default SwissQual settings to Norman Security Suite. Note: For a description on how to apply these settings, see the Restoring the SwissQual Default Settings" chapter on page 2.

Chapter 3 | Installing Norman Security Suite CONFIDENTIAL MATERIALS