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A journey through
three states
The crucial
question to ask is
if there is a gap in
perceived benefits
and those actually
derived from
such centres. A
look at three state
initiatives.
The CSCs (Common Service Centres) to citizens and businesses with the help It is expected that the CSC scheme will
are being seen as a major governance of Information and Communication generate one lakh jobs directly and two to
intervention for enhancing efficiency, Technologies (ICT), and consists of three three lakh additional and indirect jobs.
bringing in transparency and accountability, interconnected components of State Wide It is still premature to tell if this
and reducing operating costs. India possesses Area Network (SWAN), State Data Centres intervention will go a long way to improve
vast human resources in digital technology. (SDCs) and the Common Service Centres provision of government services. An
Given that societies like India are big and (CSCs), as the nodal points for front end outcome mapping is in order, which looks
administering them would have time and citizen service delivery. at the usage patterns of already existing
efficiency hurdles, an introduction of the As part of the same efforts, The centres. The crucial question to ask is if
digital medium is perceived to be the best Government is planning to roll out there is a gap in perceived benefits and
available solution for better governance. Common Services Centres or IT kiosks in those actually derived from such Centres.
Common Services Centres is the front end 1,00,000 villages as part of the ambitious A look at a few state initiatives follows.
of a long and complex process of providing National e-Government Plan through
better governance and other essential value- public private partnership (PPP).The plan West Bengal
added services. is to establish such kiosks in one lakh villages The West Bengal State Rural Development
The Government of India has launched in a ‘honeycomb model,’ which means that Agency (WBSRDA) of the Panchayats
the prestigious National e-Governance one out of every six villages would house a and Rural Development Department
Programme (NeGP) to bridge the digital common service centre where people can has been selected as the State Designated
divide existing today between the urban avail a host of services, including providing Agency (SDA) for implementation of the
and rural areas. The NeGP is aimed at tele-education, booking railway tickets, CSC scheme in the State. The scheme is
improving the quality, accessibility and procuring caste certificate for jobs or even proposed to be implemented as per the
effectiveness of Government services checking their children’s results online. following district wise break-up (Table1).
i4d | August 2007 | Vol. V No. 8
Microsoft Ad
Page-9
Table-2
Taluka servers
Taluka servers are the local repository of data and the data updation
due the work flow processes for Nemmadi services takes place at
the taluka server.
Village telecentres
Village telecentres are the channel for delivery of various
e-Governance services to the rural citizens of the state.