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Cross-functional
crosses different functional business areas (accounting, finance, inventory management, human resources, etc.)
Value of TPS
Efficiency
Paperless Transactions Reduce manual data entry (errors) Speed up transaction process Elimination of redundant steps
used to be necessary What if two people order because of synchronization the same product at the problems same extact time, but there is only one product left?
Processing Cycle
Data Entry Collecting and capturing transactions No longer manual:
Old technologies Bar Codes, Magnetic Strips (credit cards) New technologies RFID, Smart Cards,
Processing Cycle
Transaction Processing Synchronization Issues:
Which transaction to process next. Breaking ties Dependencies
Cant schedule delivery before credit approval.
Processing Cycle
Database Maintenance TPS helps ensure the databases are up-todate and correct. Multiple databases A single purchase
decreases quantity Inventory Database decrease credit Credit Card Database increase sales Sales Database
Processing Cycle
Document/Report Generation Examples
purchase orders pay checks sales receipts invoices bank statements
An MIS also generates reports, but TPS reports are operational (no analysis).
Processing Cycle
Inquiry Processing Examples
when was a purchase made does a customer have any credits on their account was an item scheduled for delivery was a package signed for
An MIS also allows for inquiries, but the information available is summarized (or aggregated), i.e., What are the total sales for a whole department? What is the best selling product?
Processing Cycle
Invoicing
Invoices Products
Customer
Shipped Orders
Schedule Routes
Planned Shipments
Invoices Product Data Products Customer Data Customer Inventory Data Prices Fulfilled Shipped Orders Credit Inventory Orders Status Shipment Levels Customer Places an Order Execution 1. Collect 2. Verify 3. Authorize Orders Orders order Product #s Order Entry Credit information In-stock Routing & Schedule Routes
Scheduling
Sales Config.
Start of Transaction
Customer
Notification
Planning
Open Orders
Inventory Picking List Back Orders/ Rejected Orders Control Orders ready to be fulfilled
Enhanced Feedback:
Inventory is updated at the point of ordering, not at the point of fulfillment. Eliminates surprise backorders.
Enhanced Feedback
Reduce Transactions
Customer can be notified of back order before credit authorization. Customer could cancel or change order Avoids un-necessary transactions
Credit check/charge on an order that might be canceled.
Faster Feedback
Pricing or production levels could be set based on current inventory and order status Increase price if production cant keep up with orders Decrease price if inventory levels are high.
Manager
Change Product Price
Various Reports
MIS/DSS
Inventory Data Product/ Price DB Inventory DB Order Data Production Data
TSP
Order DB
PCS
Customers Grunts
Assembly Line