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SPICEWORKS

Summary

TUTORIAL 20 juillet 2012 Created by : Alexandre37 Profile : http://community.spiceworks.com/profile/show/myprofile?tab=shared

SPICEWORKS Summary

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1 OPENING SPICEWORKS .................................................................................................. 2 2 DASHBOARD .............................................................................................................. 4 3 SETTING SPICEWORKS .................................................................................................... 4 3.1 NETWORK SCAN ................................................................................................... 6 3.1.1 SETUP IPS RANGE ............................................................................................. 6 3.1.2 CONFIGURE WINDOWS/SSH/SNMP ACCOUNTS....................................................... 8 3.1.3 SCHEDULED SCANS ........................................................................................... 9 3.1.4 SCAN ERRORS ................................................................................................. 9 3.2 ACTIVE DIRECTORY ............................................................................................... 10 3.2.1 SYNCHRONIZE ACTIVE DIRECTORY WITH SPICEWORKS............................................... 10 3.2.2 ADS SYNCHRONIZATION FREQUENCY................................................................... 10 3.2.3 SYNCHRONIZE SPICEWORKS WITH ACTIVE DIRECTORY ............................................ 11 3.2.4 ADDITIONAL ACTIVE DIRECTORY SETTINGS ............................................................ 11 3.3 ADVANCED & INTERNATIONAL OPTIONS...................................................................... 12 3.3.1 PROXY CONFIGURATION .................................................................................. 12 3.3.2 MODIFYING SPICEWORKS LANGUAGE AND TIME/DATE FORMAT .................................... 12 3.4 MANAGING SPICEWORKS USERS................................................................................ 13 4 AFTER THE NETWORK SCAN ........................................................................................... 13 4-1- SEARCHING NETWORK RESOURCES .............................................................................. 13 4-2- CREATING NEW GROUPS .......................................................................................... 16 4-3- MODIFYING RESOURCES ATTRIBUTS. ........................................................................... 17 IN ADDITION, A DEVICE CAN BELONG TO SEVERAL GROUPS, JUST ADD THEM LIKE ABOVE. ................... 17 4-4 PURCHASE MANAGEMENT. ....................................................................................... 17 4-5 VISIT ACTIVE DIRECTORY PEOPLE. ............................................................................... 18 5 SPICEWORKS DATA BASE............................................................................................... 20 5.1 DATA BASE EDITION ............................................................................................... 20 5.2 MAIN TABLES ....................................................................................................... 22 5.3 MAKING REPORTS ................................................................................................. 23 5.3.1 REPORTS AND WIDGETS...................................................................................... 25 5.3.2 SHARING REPORTS............................................................................................. 27 6 SCAN ERRORS ............................................................................................................ 30 1 TIMEOUT WAITING FOR WMI CONNECTION.................................................................... 30 2 RPC SERVER IS UNAVAILABLE WINDOWS #800706BA ........................................................ 31 3 NO OPEN PORTS FOR THIS DEVICE WERE FOUND TO BE RESPONDING. ...................................... 32 4 CONFIGURATION BACKUP REQUIRES AN SSH OR TELNET ACCOUNT ....................................... 33 7 CONNECTING SPICEWORKS DATA BASE THANKS TO ODBC ..................................................... 35 1 - INTRODUCTION ...................................................................................................... 35 2 - WHAT DO WE NEED ? ................................................................................................ 35 3 - INSTALL AND CONFIGURE ODBC FOR SQLITE .................................................................. 35 4 - USING ODBC WITH EXCEL ......................................................................................... 38 5 - CONCLUSION ...................................................................................................... 42 8 BULK IMPORT ......................................................................................................... 43

1 Opening Spiceworks Since Spiceworks is installed, you may want to launch it. Maybe you could get this error :

Error or not, there are two ways to launch Spiceworks : local or remotly. - Locally, enter the following URL: http://localhost/splash If the machine on which Spiceworks is installed has for FQDN : SRV-SPICEWORKS ; If Spiceworks is configured for using the X port. - Remotely, enter the following URL : http://srv-spiceworks:X/splash , Of course, you can replace the FQDN by the Spiceworks servers Ip address. Once Spiceworks is launched, its icon appears in the notification area. By clicking on it, you can access Spiceworks preference.

Setup here the famous X port you want Spiceworks to use. In Startup Options, if you check the Spiceworks is running as a service option, as Windows service, you can start/stop it from

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the command prompt by executing the following command : net start/stop Spiceworks. The service is set on automatic so it will be launched at the same time as the OS. As a service, Spiceworks wont appear anymore in the notification area. If you are using Spiceworks for the first time, you will have to create an account, only after you will be able to login as below :

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2 Dashboard Once you are connected, by default, Spiceworks will load the Dashboard page, which could change.

At the top of the page, you will find the main menus Community : It give you access to the Spiceworks community(help, share, tutorials) Inventory : Allow you to configure Spiceworks. HelpDesk : Help module of Spiceworks Purchasing : To handle your purchase.

3 Setting Spicewo rks To setup Spiceworks, Inventory>Settings :

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Well, as you can see, there are many things to setup. Lets check how to.

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3.1 Network Scan

This is where you want to go when you want to specify what IPs you want to to scan. Below, see what it looks look like.

3.1 .1 Setup IPs range To add a new scan entry, simply click on click here to add a new scan entry .

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I want to scan the following range : 192.168.1.1 192.168.1. to 192.168.1.254. Will i want to write each ip addresses ? No I will not because this is equivalent to 192.168.1.1-254 254. It is the same for the following bytes. If I want to scan from 192.168.1.1 192.168.10.254, I will fill the Device/Range field with 192.168.1-10.1-254. If you have disjoint ranges, the syntax will be RANGE_1 SPACE RANGE_2 or RANGE_1 RANGE_2 without the of course. Example : 192.168.1-10.1-254 192.168.12-14.1-254 192.168. . Instead of disjointing ranges, you can make it contiguous then exclude what you dont want to scan. Scan S exclusions follow the same rules as above.

If you check the Custom Scan Settings then you will be able to schedule the scan execution.

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You can also order your scan entries by clicking on the upper right button.

Uncheck a scan entry to disable it temporarily. 3.1.2 Conf igu re Windows/SSH/ SNMP accounts How do Spiceworks to pull up data from your network resources? By using SNMP protocol or WMI for machines using Windows OS. It is necessary to configure corresponding accounts so you wont get scan errors. If errors occur, you can check the tutorials error section. There are different ways to connect remotely to network resources. This can be performed by using telnet, ssh, http protocol. According to your policy, you will have to configure properly the corresponding accounts. - Windows account allows you to fill the administrator administ account of the domain. - Telnet, SSH, HTTP accounts will be used for SNMP devices. - SNMP account will specify the community to use. By default, the public community is enabled. You can create a new one for the private community communi if your network devices are configured to work with it. Once your accounts have been created, if they need to be modified, you will find at the bottom of the scans scan settings page. Now you can edit your scan entries and specify accounts they will need if this has not been done yet.

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3.1.3 Scheduled scans Instead of creating for each scan entry a specific scheduled scan, you can setup a global scheduled scan for all entries.

3.1.4 Scan errors If after your scan you get errors, refer to the tutorial errorssection.

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3.2 Active directo ry

3.2.1 Synchroni ze Active Directory with Spicewo rks Spiceworks offers you to synchronize your Active Directory. The result will be available in settings>people. For this, it is necessary to fill the administrator credentials of your AD server.

3.2.2 ADs s ynchronization frequency Now you are able to synchronize your AD with Spiceworks, you can specify a frequency to re-synchronize re synchronize in case changes have occurred.

This being said, once you checked AD scanning , you may have the following error.

In that case, uncheck, wait about 3 minutes and check again. That should solve this problem. By the way, you can use this method to force AD synchronization if you dont want to wait 30 minutes.

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3.2.3 Synchronize Spiceworks with Active Directory The above operation can be reversed thanks to this option. If you you did any changes in Spiceworks>settings>people, Spiceworks> this option allows Spiceworks to overwrite Active Directorys Directory data so you will not have to make the changes twice.

3.2.4 Additiona l Active D irecto ry settings When importing Active Directory, you might want to import only some of your UO. Here you can specify your corresponding corr Base DN of your choice. Moreover, if an AD user doesnt have its email address filled, Spiceworks will not import it. The option Use principal name for email if blank in AD allows Spiceworks to import contact even if the AD user does not have an email address filled.

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3.3 Advanced & International Options

3.3.1 Proxy Conf igura tio n In case your network is running through a proxy, you will have to fill the information below.

3.3.2 Modifying Spicewo rks langua ge and time/date forma t If you are french like me, you might want to change hour and date format like I did below. This is very intuitive, look at the th variables, %H for hours You have an explanation for every of them by clicking licking on the Date/Time Formatting Forma ? link. Spiceworks interface is natively using the English language however you can change it. If your language is not in the list, go check the available Language Packs created by the community.

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3.4 Managing Spicewo rks users

When you are first logging into Spiceworks, it creates your profile here. Maybe you want to give a Spiceworks access to your teammates. Add their account here.

4 Af ter the network scan 4 - 1 - Search ing network resources Now the scan has been performed, you can pay a visit to your network devices in Inventory>devices.

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Spiceworks has default categories to sort devices according to the type they belong to. Of course, you can create custom categories so you can sort them to your wishes by making advanced filters. Nice trick if you are allergic to the previous display mode. You can switch it like below.

Search the device you want to look at and then click on it.

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You have useful extra-tools tools if you need to test some things.

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4 - 2 - Crea ting new groups You want to create a new group ? For sure ! Then click on the upper right gear !

I am creating a group named Mon groupe . I want this group to gather all the devices with a mac address beginning with 00:. Okay, this is damn useless but it is just an example. You can make such more advanced filters.
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4 - 3 - Modifying resou rces attributes . Sometimes, some devices may contain corrupted information or maybe you just want to change/add some. Likely, you can edit devices information. If the devices got the write right, then Spiceworks will push it back to the devices ! How nice.

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In addition, a device can belong to several groups, just add them like above. 4 - 4 Pu rchase management .

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You can attach to a device : a ticket A purchase A warranty

If you need to create a ticket for a device for any reason, for a better management, you can attach it to the device. The purchase thing allows you to fill a monthly cost for a period that finally comes to give you the total cost. Imagine this has been done for all your devices. A simple SQL request could tell you wonderful things about your whole network. The warranty thing allows you to remind when time has come for renewing contracts as an example.

4 - 5 Visit Active Directo ry people . To visit your people then go to Inventory>People.

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To access people properties, just click on it. To modify its attributes, it is as pretty exactly as for the devices, proceed in the same way. Keep in mind that if you did make changes, they will be pushed up from Spiceworks to AD if you check the right option. Something interesting is that you can associate devices to an ad user. Among them, one will be the primary and others secondarys. It is just matter of choices. For example, I am going to associate a computer to an ad_user. Oh no, I have like 500 people in my AD. I dont want to grind #.-. Dont worry, we will see later how to make it more kindly.

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5 Spiceworks data base. 5.1 Data base ed ition Spiceworks uses a data base to stock and order data. This data base is compatible with SQLITE3. I will guess you are not using IE but Firefox or Chrome. In this case, install the SQLITE3 module. Then, you are able to open the database from your internet browser. Open the SQLITE module and browse your hard drive into your Spiceworks folder ../Spiceworks/db/Spiceworks_prod.db. You may have to change the file extension to see it because it is .db and not .sqlite. If you want to execute a SQL request, go to Execute SQL and fill your SQL code. If you want to browse the data base and see what tables are containing, go to browse and search. Select a table on the left and have a look at it.
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For example, I want to see several information of the ad_users table. Below, you have the SQL request code and the result.

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5.2 Main ta bles It depends on what you want to do but the main tables look like to be : Ad_users(id, attributes, user_id) Users(id, attributes ) Devices(id, attributes, user_id)

Tables ad_users and devices are linked by the users table. That means it will be possible to relate attributes from ad_users and devices in order to get extra information by joining them. The devices table obviously stores several information about the devices. The users table basically contains all the users defined in Spiceworks (admin account, manual creation of people). The ad_users table stores all the data that are filled in your AD. Actually, this table is just an image of what you have in your AD. When you check the AD scanning option, firstly the ad_users is filled and then Spiceworks copy chosen information into its own users table users. If you do some manual editions to change information, these information will only be modified in the users table. On the other hand, if you check Sync changes with AD, this time what you did change in the users table will change the ad_users. Of course, there are a lot more of tables. You will have to browse them if you need specific information to get the tables name.

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5.3 Making repo rts There is another way to execute SQL request. Spiceworks includes a report module. You can find it in Inventory>Reports.

By clicking on New Report , you will be able to create a custom SQL request. You can save it to execute it later.

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Give a name and a description to your report. You can make it public. That means users defined to log into Spiceworks will be able to see your own reports. If you want to make it public to the community, you will have to share it. By the way, the display is customizable but what you see on your dashboard only concerns your profile. Check the Build this reports using SQL to create your report as a SQL request. At the end, click on Save and run.

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If you go back to inventory>Reports, you will see your new report to appear. By clicking on the arrow, more options will be offered. Run, edit, share, export or delete.

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5.3.1 Repo rts and Widgets. You can display the results from your SQL request as a graph : pie or bar. When you are creating your SQL report, check Make this report available as a widget.

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If you run again your reports, youll see the graph by now ! However, to display SQL results as a widget, you will have to invert line and column in order to give them a legend. For example, making a sum on a row will need to do this. Usual SQL request could be for example: SELECT column1 As Column 1, column2 As Column 2 FROM TABLE WHERE column1 = condition; The result will be display like this. Column1 Value 1 Column2 Value 2

To get this working as a widget, you will have to write your request so the result be displayed like this : X Column1 Column2 The equivalent request for this can be like this : SELECT Column 1, column1 As Y=F(X) FROM TABLE WHERE column1 = condition UNION SELECT Column 2, column2 FROM TABLE WHERE column1 = condition This way, the SQL request will be available as a widget. You have to notice that that you can choose the name Y=F(X) however the X name will be the set at Column 1 by default and I dont know how to fix this but it doesnt really matter. Using this request : SELECT 'TOTAL SIZE (TB)', round((SUM(size))/(1024*1024*1024*1024.0),2) As 'SIZE_TB' FROM disks WHERE description like '%Local Disk%' and name not like '%syst%' and name not like '%recovery%'; UNION SELECT 'USED SPACE (TB)', round((SUM(size)-SUM(free_space))/(1024*1024*1024*1024.0),2) FROM disks WHERE description like '%Local Disk%' and name not like '%syst%' and name not like '%recovery%'; UNION SELECT 'FREE SPACE (TB)', round(SUM(free_space)/(1024*1024*1024*1024.0),2) FROM disks WHERE description like '%Local Disk%' and name not like '%syst%' and name not like '%recovery%';
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Y=F(X) Value 1 Value 2

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ORDER BY SIZE_TB DESC From what I said, the SQL result will be displayed like this : TOTAL SIZE TOTAL SIZE USED SPACE FREE SPACE After running the report, this is what you get : SIZE_TB VALUE 1 VALUE 2 VALUE 3

5.3.2 Sharing repo rts You can share your reports.

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Assuming you have modified your SQL request for X reason and you want to update it, the procedure is the same as sharing. Click again on share for the reports you want to update then Spiceworks will ask you if you wish to update it !. If you want to save the old version, rename your old report as a new one, create a new report with the same name like the previous one then share so Spiceworks will ask you if want to update.

Once shared, Spiceworks will lead you to this page.

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If you want to take a look to your shares, then go to My Profile.

Click on Shared Items.

Then you will have an overview of your shares.

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6 Scan erro rs

1 T imeout Waiting for WMI Connection

WMI uses DCOM protocol to connect itself to the machines. If is not activated, WMI will not work and Spiceworks will pull up this kind of errors. Moreover, the machine hosting Spiceworks must be allowed by the remote machines to use this protocol.

To check if the WMI protocol is started on a machine - Open a command prompt - Write the following command line :

If the result is the service is already started, then the problem does not come from here. Else, you will have to deploy the following GPO so the WMI service will automatically launch itself at Windows startup. Computer Config > Policies > Windows Settings > Security Settings > Windows Firewall with Advanced Security > Windows Firewall with Advanced Security > Inbound Rules node. Edit this GPO and choose allow connection .

Now the WMI service is started, you have to allow the traffic between remote machines and the Spiceworks server. Again, you have to edit the following GPOs : DCOM : Machine access restrictions in security DCOM : Machine launch restrictions in security

You will find the GPO in : Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options

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2 RPC Server is unavaila ble Windows #800706BA

There are two ways to proceed : 1. Command prompt


1.1. For Windows XP 1.1.1. If the machine is in the same subnet or network as the Spiceworks server.

c:\> netsh firewall set service remoteadmin enable subnet


1.1.2. If the machine is in another subnet or networt as the Spiceworks server.

c:\> netsh firewall set service remoteadmin enable


1.2. For Windows Vista/7

c:\> netsh advfirewall firewall set rule group="windows management instrumentation (wmi)" new enable=yes firewall set rule group="remote administration" new enable=yes 2. Using GPOs You have to allow these GPOs. - Windows Firewall: Allow remote administration exception - Windows Firewall: Allow ICMP exceptions You will find them in : Computer Configuration/Administrative Templates/Network/Network Connections/Windows Firewall/Domain Profile

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3 No open po rts fo r this device were found to be responding.

There are several reasons for this error Incorrect permissions for WMI Incorrect DNS informations Windows Firewall is blocking ports Antivirus is blocking ports

1 Permissions incorrectes pour WMI Check the number one point. 2 Information DNS incorrectes If this error was not due to the WMI thing, it is probably because of the DNS. From the machine hosting Spiceworks Open a command prompt Execute the following command line nslookup [IP ADDRESS] If this works, it must return the HOSTNAME Now, we have to check the reverse : nslookup [MACHINE HOSTNAME] If this works, it must return the IP ADDRESS.

If not, look out for DNS issues.

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4 Conf igu ration Backu p requ ires an SSH o r Telnet Account

To solve this issue, you have to create the appropriates SSH or Telnet accounts.

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7 Connecting Spicewo rks data base thanks to ODBC

1 - Introduction The tutorial purpose is to find out how to connect the Spiceworks data base to excel Hey man, why would we do that ? You are aware that thanks to the report section in Spiceworks, you can build custom SQL requests and/or download some of them from the community report sharing page. If you want to export request results, you have a Spiceworks functionality to do this. However, each time you want to refresh them, you have to export the request again into Excel. ODBC allows you to execute and import directly SQL requests on the Spiceworks data base in Excel. Useful ? 2 - Wha t do we need ? 1. Spiceworks (No way ?) 2. Excel 3. ODBC for SQLITE (http://www.ch-werner.de/sqliteodbc/) 4. Some SQL requests 3 - Ins tall and configu re ODBC fo r SQLITE Download ODBC from : http://www.ch-werner.de/sqliteodbc/ The direct link for the actual last release is http://www.ch-werner.de/sqliteodbc/sqliteodbc.exe. Once installed, you may want to go now to the control panel>administrative tools>ODBC and open what we are working for.

You also can open ODBC in one shot with the run command odbcad32 if you are lazy :D.

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As you saw, my GUI is in French, Ill try to give you the best translation but I wont bet my life this will be good ones. What we need to do is to create a system data source. You can also create a user data source but this will be effective only on the

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user computer whereas the system source system will share with other allowed users the ODBC and requests. Once you have open ODBC, look for this :

My ODBC for Spiceworks is already created but I will show you with a new one. Next add.. and chose SQLite3 ODBC Driver

Fill the next windows as below :

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When looking for the spiceworks data base, click browse and go to ..\spiceworks\db\spiceworks_prod.db. Maybe, you will have to change the file extention to make the .db file to appear.

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Finally, this is what you get when all of this has been done :

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4 - Using ODBC with Excel I am going to show you how to create a sheet where you will add the SQL requests you want to execute. When this will be done, just save the sheet. Open it later, refresh to get the results =). Once Excel is opened, locate the DATA button then click on FROM ANOTHER SOURCES

Click on MICROSOFT QUERY.

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If things did go straight, you must see appearing the Spiceworks v2 data base we created earlier. You can see Spiceworks v2 I created with you as well as Spiceworks, the one I actually use. Click OK.

Microsoft Query will open, then choose file>Execute SQL.

Copy/past the SQL Query you want to execute. You can use the queries I shared on my profile for the community if you want to.

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Now you can star at the result, pretty cool I think. But it is not over yet.

I guess nobody wish to copy/paste each time the request to get the result, so I suggest you to save it. File>save as

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Close Microsoft Query or add another queries if you want to. Then go back to Excel>data>Existing Connections. If things did go straight, you must see queries you saved earlier. MY_REQUEST is selectable, so select it.

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When selected, Excel will ask you as below where you want to import data, so obviously you may want to use the first cell of the sheet. Then click OK.

Here is the result :

5 - Conclusion
As a conclusion, just save your sheet or open a new sheet in your workbook to import more queries. From now on, just open your sheet, click on refresh and do what you have to with data. For MacroMen, VBA users I think you might find this a bit usefull.

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8 BULK IM PORT To import none scannable data into Spiceworks, it is possible to use the bulk import that allows you to import devices from a csv file. Step 1 : Make backup of the data base by going there : Settings -> Backup Configuration -> Back up Now. Step 2 : Go to ..\ Spiceworks\pkg\gems. Step 3 : Look for the the directory with the latest version like spiceworks-x.x.xxxx with x.x.xxxx the version of Spiceworks. Step 4 : Copy ..\ Spiceworks\pkg\gems\ spiceworks-x.x.xxxx\bulk_import.rb to C:\Program Files\Spiceworks\bin Step 5 : Open a cmd prompt and naviguate to ..\Spiceworks\bin. Execute this command line to be able to use the bulk_import.rb ruby bulk_import.rb -h

Assuming you have a csv file, you are ready to perform a bulk import. Still, in the cmd prompt, you will have to call bulk_import.rb with the following options. -e -p -s -P -V To import file.csv, the command line to execute is : If you are doing this from a remote computer Ruby Bulk_import.rb e id@domain.com p my_pwd s spice-srv.domain.com P X V file.csv OR If your are doing this from the Spiceworks server Ruby Bulk_import.rb e id@domain.com p my_pwdV file.csv How to create your csv file ? First, it must use the , separator and not ;. The first line of the csv must be the names of the rows of the devices table in the Spiceworks database. However you can choose what information you want to import. At least, you must specify the name of the device to import. It is the minimal. You shall know that if you have devices with equal names, then you must specify the at least the serial number of the devices. Else, the bulk import will failed because Spiceworks gives for serial number the name of the device if none specified. Thus, 2 devices can not have the same serial number if the name is the same. Make senses. Name item1 item1 item2 It will fail. Name, serial_number item1,SN1 item1,SN2 item2,SN1 It will work. email password server Spiceworks port Verbose id@domain.com my_pwd Spice-srv.domain.com X More details while importing

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There it is, the row names of the devices table you want to import into the Spiceworks database. DEVICES TABLE id name type description server_name domain manufacturer model os_serial_number windows_product_id serial_number ip_address mac_address operating_system version windows_user primary_owner_name memory management_oid last_boot_up_time service_pack_major_version service_pack_minor_version number_of_licensed_users number_of_processors processor_type created_on kernel page_count install_date device_type current_user bios_version location online_at offline_at asset_tag manually_added bios_date c_purchase_price c_purchase_date b_name b_device_type b_asset_tag b_manufacturer b_model

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b_primary_owner_name b_serial_number warning_alert_count error_alert_count open_ticket_count auto_tag user_tag exclude_tag last_scan_time spice_version vpro_level last_backup_time user_id user_primary swid product_categories domain_role b_description site_id remote_agent_id I want to pick some of the above row name for the following csv file. So the csv header will look like this : Name,device_type,manufacturer,model,mac_address,serial_number,ip_address Some fields can be blank, but as I said, name cant be blank and serial_number can be blank but should not be to avoid errors. Here are some examples of bulk import :

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I start a bulk import in the case im doing it froms the spiceworks server.

Now I start a second bulk import like if I was doing it remotely :

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Here we are, data have been uploaded.

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