Lab Answer Key for Module 7: Managing Message Transport

Table of Contents Lab: Managing Message Transport and Handling Exercise 1: Troubleshooting Local Message Delivery Exercise 2: Troubleshooting Remote Message Delivery Exercise 3: Troubleshooting Message Transport

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Lab Answer Key for Module 7: Managing Message Transport

Lab: Managing Message Transport and Handling

Exercise 1: Troubleshooting Local Message Delivery
Task 1: Send a message from Gregory to Arlene
1. On SYD-DC1, open the Exchange Management Shell and then type D:\5047\Labfiles\Mod7Ex1-SYDDC1.ps1 and press ENTER 2. Close the Exchange Management Shell. 3. On SYD-CL1, click Start, and then click E-mail. 4. Create a new e-mail message, and then send it to Arlene.

Task 2: On SYD-DC1, see if the message is in a queue

1. On SYD-DC1, click Start, point to All Programs, click Microsoft Exchange Server 2007, and then click Exchange Management Console. 2. In the console tree, click Toolbox, and then in the result pane, double-click Queue Viewer. The Submission queue is the only queue visible, but there are no messages in the queue.

Task 3: On SYD-EX2, see if the message is in a queue

1. On SYD-EX2, click Start, point to All Programs, click Microsoft Exchange Server 2007, and then click Exchange Management Console. 2. In the console tree, click Toolbox, and then in the result pane, double-click Queue Viewer. The Submission queue is the only queue visible, but there are no messages in the queue.

Task 4: Verify the message left the client computer

1. On SYD-CL1, in the Outlook folder list, click Outbox. The message to Arlene is still in the Outbox. 2. Verify that Outlook is connected in the lower right corner of the window.

Task 5: Enable message notifications to the Hub Transport server

1. On SYD-DC1, click Start, point to Administrative Tools, and then click Services. 2. Scroll down, and then double-click the Microsoft Exchange Mail Submission Service. Notice that the status of this service is stopped. This service runs on Mailbox servers and is responsible for notifying Hub Transport servers to pick up messages for delivery.

Lab Answer Key for Module 7: Managing Message Transport

3. Click Start. 4. After the service has started, click OK and then close the Services snap-in.

Task 6: Verify the message has left the client computer

On SYD-CL1, if necessary, refresh the contents of the Outbox. The message is no longer in the Outbox and has been delivered to the server.

Task 7: Locate the message

1. On SYD-EX2, refresh the view in the Queue Viewer. The message is not on SYDEX2. 2. On SYD-DC1, refresh the view in the Queue Viewer. A new queue has been created for syd-ex2.adatum.com. Notice that the Last Error column indicates that the Mailbox server is offline. 3. Click the Messages tab, and then verify that the message from Gregory to Arlene is here based on the subject.

Task 8: Test connectivity to SYD-EX2

1. On SYD-DC1, click Start, click Run, type cmd, and then click OK. 2. Type ping 10.10.0.12 and then press ENTER. All packets are returned, which indicates network connectivity is functional. 3. Close the Command Prompt window. 4. On SYD-CL1, log off as Gregory. 5. Log on as Arlene with a password of Pa$$w0rd. 6. Click Start, and then click E-mail. 7. Read the error message and then click OK.

Task 9: Repair mail delivery to SYD-EX2

1. On SYD-EX2, click Start, point to Administrative Tools, and then click Services. 2. Scroll down, and then double-click Microsoft Exchange Information Store. Notice that the service is stopped. 3. Click Start. 4. After the service has started, click OK and then close the Services snap-in. Close all open windows on SYD-EX2.

Lab Answer Key for Module 7: Managing Message Transport

Task 10: Verify message delivery

1. On SYD-DC1, in the Queue Viewer on the Queues tab, right-click syd-ex2.adatum.com, and then click Retry. Close all open windows on SYD-DC1. 2. On SYD-CL1, start Outlook and then verify that there is a new message in Arlenes Inbox. 3. Log off of SYD-CL1.

Exercise 2: Troubleshooting Remote Message Delivery

Task 1: Send a message from Gregory to Arlene
1. On SYD-EX2, open the Exchange Management Shell, type set-executionpolicy unrestricted and press ENTER. This command enables you to run unsigned scripts from another computer. 2. At the PS prompt, type \\SYD-DC1\d$\5047\Labfiles\Mod7Ex2-SYDEX2.ps1 and then press ENTER. Type R and press ENTER. 3. Close the Exchange Management Shell. You may want to wait a couple of minutes for the changes to take effect. 4. Log on to SYD-CL1 as Gregory with the password of Pa$$w0rd. 5. On SYD-CL1, click Start, and then click E-mail. 6. Create a new e-mail message, and then send it to Arlene. 7. Verify that the message has left the Outbox. 8. Close Outlook.
Note: If the message does not leave the Outbox, try closing Outlook and reopening it. If the message is still in the Outbox, verify that the Exchange Information Store service is started on SYD-DC1.

Task 2: Troubleshoot message delivery

1. On SYD-DC1, in the Exchange Management Console, in the console tree, click Toolbox, and then in the result pane, double-click Message Tracking. 2. Click Do not check for updates on startup, click I dont want to join the program at this time and then click Go to Welcome screen. 3. Select the Sender check box, type Gregory, and then click Resolve Sender. 4. Set the Start time to be yesterday, and then click Next.

Lab Answer Key for Module 7: Managing Message Transport

5. Select the most recent message and click Next. This obtains more information about the message. 6. On the Message Tracking Parameters screen click Next. This queries more message tracking information about the message. 7. Review the results in the Message Tracking Results window. If you review the EventID column, you can see the first item is receiving the message, the second item is submitting the message to the queue. There is no mention of this message being transported from SYD-DC1 to another server. Close the Troubleshooting Assistant. 8. In the console tree, click Toolbox, and then in the result pane, double-click Queue Viewer. You can see that there is a message in the branchoffice queue. The error message indicates that SYD-DC1 was unable to connect with SYD-EX2. 9. On SYD-DC1, click Start, and then click Command Prompt. 10. Type ping SYD-EX2, and then press ENTER. SYD-EX2 responds properly. 11. Close the Command Prompt window. 12. In the Exchange Management Console, in the Tools node, double-click Mail Flow Troubleshooter. 13. In the Enter an identifying label for this analysis box, type Delivery to SYD-EX2. 14. In the What symptoms are you seeing box, select Messages are backing up in one or more queues on a server, and then click Next. 15. In the Exchange Server Name and Global Catalog Server Name boxes, type SYD-DC1, and then click Next. 16. A variety of basic server information about SYD-DC1 is displayed. Read the information, and then click Next. 17. An error for a queue is displayed. Click Next. 18. An information message is displayed. Click the message to expand it and read the message, and then click Next. 19. Close the Microsoft Exchange Troubleshooting Assistant. 20. On SYD-EX2, click Start, point to Administrative Tools, and then click Services. 21. Review the Exchange services that are running and determine if any stopped services should be running.

Lab Answer Key for Module 7: Managing Message Transport

Task 3: Resolve the first problem

1. On SYD-EX2, in Services, double-click Microsoft Exchange Transport. 2. Click Start. 3. After the service has started, click OK and then close the Services console. 4. On SYD-DC1, in Queue Viewer, right-click branchoffice, and then click Retry. 5. Read the new error message: Service not available, closing transmission channel. This error indicates that the remote server is responding to communication, but is not available at this time.

Lab Answer Key for Module 7: Managing Message Transport

Task 4: Troubleshoot message delivery

1. In the Exchange Management Console, in the Tools node, double-click Mail Flow Troubleshooter. 2. In the Enter an identifying label for this analysis box, type Troubleshoot2. 3. In the What symptoms are you seeing box, select Messages are backing up in one or more queues on a server. 4. Select the Hide Informational Display check box, and then click Next. This option skips directly to the report without showing you preliminary information. 5. In the Exchange Server Name and Global Catalog Server Name boxes, type SYD-DC1, and then click Next. 6. Read the Overview tab, click the Mail Flow Issues tab, click Mail acceptance failure, and then read the message. In this case, the Mail Flow Troubleshooter did not find a specific cause of the problem. 7. Close the Microsoft Exchange Troubleshooting Assistant. 8. On SYD-EX2, in the Exchange Management Console, expand Server Configuration, and then click Hub Transport. 9. In the result pane, click SYD-EX2, and verify that the Default SYD-EX2 Receive Connector is enabled. 10. Right-click Default SYD-EX2, and then click Properties. 11. Click the Network tab. Review the remote IP addresses that this SMTP Receive connector accepts mail from.

Task 5: Resolve the second problem

1. In the Receive mail from remote servers which have these IP addresses box, click Edit. 2. In the Start Address box, type 0.0.0.0. 3. In the End Address box, type 255.255.255.255, and then click OK. 4. Click OK to close the Default SYD-EX2 Properties dialog box. 5. On SYD-DC1, in Queue Viewer, right-click the branchoffice queue, and then click Retry. The message appears to be delivered from the queue.

Task 6: Verify message delivery

1. On SYD-CL1, log off as Gregory. 2. Log on as Arlene with a password of Pa$$w0rd. 3. Click Start, and then click E-mail. There is a new message from Gregory.

Lab Answer Key for Module 7: Managing Message Transport

Exercise 3: Troubleshooting Message Transport

The following question and answers are used to develop a process for troubleshooting message transport. Q Question: What tasks should be involved in the troubleshooting process? In what order should these tasks be performed? A Answer: The following are the necessary tasks, listed in the order that they should be performed: 1. Accurately determine the problems scope. 2. Use message tracking to locate an undelivered message. 3. Determine what the message flow should be. 4. Use queue error messages to determine potential problem resolutions. 5. Use the Mail Flow Troubleshooter to determine potential problem resolutions. 6. Resolve the problem.