Alicia Ferrer

333 E. Cinnamon Drive, Apt 275

Lemoore, CA 93245
(559) 904-1891
aliciafcuevas@yahoo.com

Objective: Seeking a position that will utilize my education and experience in the area of office administrative &
customer service; and allow the opportunity for professional growth.

Skills and Abilities:

• An experienced team player, bringing enthusiasm and energy into group efforts.
• Proficient in Windows 9x-XP, MS Word, Excel, Access, PowerPoint, FoxPro, Basic level in
Peach Tree and Publisher.
• Typing Speed: 45 word per minute.
• Excellent Customer Service skills. Able to communicate at all levels in management.
• Can easily break a large project down into smaller pieces, prioritize goals, work under short
deadlines without sacrificing creativity.
• Well-organized and efficient, work well in a high pressure environment.

Experience:
LiDestri Food’s, Inc.
Fresno, CA July 2008 to February 2009
Administrative Assistant/Accounts Payable

• Write/Update daily production morning minutes often in an informal and unstructured

manner and make the proper modifications, & update information into company’s network
system.
• Responsible for accounts payable paperwork, invoice processing, provide financial and
administrative in order to ensure effective and efficient and accurate financial
administrative operations.
• Process and monitoring payments and expenditures, complete expense reports for head
manger and line managers.
• Project a professional company image through in-person and phone interaction.
• Filing, data entry a, answering visitors inquires about company and its products, directing
visitors to their destination, verify visitor/employee identification and report any unusual or
suspicions persons or activity.
• Fabricated spreadsheets in minimal time at managers’ request, sort mail, photocopying,
filing, mailings, create reports and spreadsheets and update database.
• Updated KPI weekly and quarterly reports which includes plants overall performance and
submitted to company’s corporate office.
• Coordinate and maintain records for staff office space, phones, parking, company credit
cards and office keys.
• Research, price, and purchase office furniture and supplies compile inventory records of
quantity type, and value responsible for ordering and stocking supplies.
• Responsible for setting up appointments for meetings, assisting with running errands.

AMSEC LLC
Hampton, VA
Administrative Assistant I August 2007 to January 2008
• Assist with setting up jobs in a computer database for 92 employees. Ensured interviews
were set up and assist with ensuring all paperwork was completed prior to hiring.
• Made sure that new employees received computers, phones, and necessary paperwork in
order to perform their assigned duties.
• Responsible for tracking and monitoring department personnel time and attendance.
 Submitted corrections as needed. Perform bi-weekly comparison for all personnel for hours
spend on task to hours changed on employee timesheets.
• Ensured all training requirements were met by all employees.
• Create, research, and update managerial reports which included man-hours and task
status. Verify accuracy of paperwork prior to sending to customers.
• Assist Design Notice Coordinator with reports and updating database.
• Prepare PowerPoint Presentations and Seating Arrangements for large presentations.
• Assist Manager by updating and creating workflow process and flow charts.
• Perform standard office practices, procedures, and clerical techniques using Microsoft
Outlook, Work, Access, PowerPoint, Excel, and FoxPro.

TGI Fridays Newport News, VA

Waitress and Cashier September 2005 to March 2006
• Ensured customers repeat visitation by providing professional and friendly customer
service.
• Resolved customer issues in a positive and timely manner.
• Answered incoming calls, routed, resolved issues.
• Provided accurate balance of all monetary transactions. Completed necessary paperwork
for shift close-out.
• Assisted in the training and supervision of new hires.
• Presented menu, answered questions and made suggestions regarding food and service.
Wrote orders on checks.
• Observed guests to respond to additional requests and to determine when meal had been
completed. Totalled bills and accepts payments.

Education: Devry University Fresno, CA

Currently pursuing a Bachelors Degree in 2006-Present
Small Business Management and Entrepreneurship
• Major GPA: 3.75

Languages:
Spanish Able to translate both orally and writing Spanish/English vice versa.