SUMMER TRAINING PROJECT REPORT

ON STUDY OF CUSTOMER SATISFACTION

AT RELIANCE COMMUNICATION

In partial fulfillment for the degree of

Bachelor of Business Administration

From

Ch. Charan singh university, meerut (2009-2012)

Project Guide: Mr. Manish Singh Faculty, Management

Submitted By:

Bhanu Chauhan Roll. No.8523511 BBAVIth Sem.

Bhagwati College of Education & Technology

H-58, Siwaya Roorkee Road Meerut (U.P.) India.

Certificate

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Institute of Informatics & Management Sciences,

TO WHOM IT MAY CONCERN

This is to certify that Mr./Ms. has done his/her Summer Training Project on the topic .. .. ... ... under my guidance and supervision. To the best of my knowledge the project report presented is satisfactory.

(Project Guide)

Head, Deptt. of Management (BBA)

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DECLARATION
I, hereby declare that the research work presented in the summer training based project report entitled,

To Study Customer Perception

for the award of Bachelor Charan Singh

towards Ultra Portable Laptops

Degree in Business Administration from Chaudhary University , Meerut is based on my research work.

The project report embodies the result of original work and studies carried out by me and the content of the project do not from the basis for the award of any other degree to me or to anybody else.

Bibhu Vaidya
(Signature)

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EXECUTIVE SUMMARY

These survey reports had been conducted on product HCL Mileap, of HCL INFOSYSTEM Ltd. in Ghaziabad. The purpose of this research and preparation of this report are to find out that how many people in Ghaziabad are aware about ultra portable laptop. This project is carried out to the theoretical knowledge of the subject into the practical field work. This project is carried out in the BBA course of the Institute of Management & Research, Ghaziabad.

Bibhu Vaidya

ACKNOWLEDGEMENT
I would like to express my deep & sincere gratitude to HCL for having provided me with the opportunity you do my project on an interesting area Making it a success greatly depends on the encouragement, inspiration and help given by all of the employees of HCL. For completion of this project various people have put lots of efforts. I would like to thank Miss Toshi Balyan the internal guide and other faculty members of IIMS,Meerut for their invaluable guidance ,immense support and help Last but not the least, thanks are also due to innumerable other people, including various employees in all the departments, my friends and seniors whom I have not mentioned but nonetheless have played an important role in making my summer training a memorable one.

DATE

Bibhu Vaidya

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CONTENTS
. DECLARATION EXICUTIVE SUMMARY ACKNOWLEDGEMENT TABLE OF CONTANT LIST OF FIGURE CHAPTER-1 1.1 INTRODUCTION 9-13 i ii iii iv 72

CHAPTER -2 2.1 COMPANY PROFILE 2.2 SWOT ANALYSIS CHAPTER -3 3.1OBJECTIVES 3.2 SCOPE OF THE STUDY CHAPTER -4 LITERATURE REVIU CHAPTER -5 RESEARCH METHDOLOGY 5.1 LIMITATION CHAPTER -6 DATA ANALYSIS AND INTERPRATION 72-92 CHAPTER -7 7.1 FINDINGS 7.2 CONCLUSION 94 95 viii 66-70 71 38-65 36 37 14-32 33-34

7.3 SUGGESTION 7.4 APPENDICES 7.5 BIBLOGRAPHY

96 97-102 103-104

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