INTRODUCTION

Any activity carried out based on the application of Information Technology could be termed as IT Enabled Service (ITES). In other words IT Enabled Services cover the entire range of services which exploit information technology for empowering an organization with improved efficiency or a type of service which may not be possible to be rendered cost effectively without IT. The activity could be internal to the organization i.e. meant to increase the operational efficiency through work force residing within the organization or could be outsourced. The outsourced or cross-border IT enabled services is now receiving greater attention as this category of ITES has a great potential for growth and contribution towards employment opportunities in India. The spectrum of ITES include Call Centers, Medical Transcription, Back Office Operations, Revenue Accounting and other ancillary operation, Insurance Claims Processing, Legal databases, Content Development/Animation, Payroll, Logistics Management Outsourcing takes place when an organization transfers the ownership of a business process to a supplier. Similarly outsourcing different business process

122-B, KHB Colony, 5th Block, Koramangala, Bangalore 560 095, Ph.: 91 80 51104548 E- Mail : info@boavistasolutions.com

COMPANY HISTORY

This Company was initially started four years ago With the name of GLOBENETT CORPORATION. At Beginning there was 30 staffs with very handful of Middle level managers. Today After the incorporation of BBSPL, It has more than 120 employees with Adequate middle level managers. It can be proudly Claim that, this company is one of the leading players In ITES in Bangalore. By Going one step further, it would not be wrong to claim that, at present BBSPL is the number one BPO in Bangalore Dealing with US Medical Billing. As the Company Grows and the more number of staffs were added and by virtue of it and in order to comply with the Indian Companies Act of 1956, The Company had to change its name from GLOBENETT CORPORATION to BOAVISTA BUSINESS SOLUTIONS PRIVATE LIMITED.

122-B, KHB Colony, 5th Block, Koramangala, Bangalore 560 095, Ph.: 91 80 51104548 E- Mail : info@boavistasolutions.com

THE COMPANY PROFILE Boavista Business Solutions Private Limited (in short, BBSPL) is a private company.was incorporated on 10 Jan 2003 under Companies Act of 1956 and it is situated in 122/B KHB colony 5th block Kormangala Bangalore-95, India. The main purpose of this organization is to provide back office processing center and achieve 500-seater support center within next two years. The company is basically engaged in the field of BPO sector (IT Enabled services) and software development. BBSPLs major customers are from America constituting professionally qualified doctors & hospitals, which form part of, financial and Health Care Industry segments in USA.

BBSPL is dedicated to developing and delivering products and services that consistently exceed the expectation of customers with exceptionally high quality. The ability to provide high quality services is a direct result of BBSPLs commitment to the continued development of people.

TECHNOLOGY

1.

BBSPL utilizes state-of-the-art software technology and services to provide an end-to-end solution for health information management. It applies sophisticated data processing technology directly to the management of medical information. BBSPL company deploys

122-B, KHB Colony, 5th Block, Koramangala, Bangalore 560 095, Ph.: 91 80 51104548 E- Mail : info@boavistasolutions.com

integrated software solutions and web based applications that truly integrate different offices around the world on real time basis. They use custom and proprietary software, which is owned BBSPL or procured from vendors. In-house team of the company provides the technical support. 2. Quality review procedures/Audit under which strict quality controls are adhered on the work done hitherto. Data undergoes verification. These quality review procedures in place are to verify the highest level of accuracy, consistency and reliability. 3. Transmitting claims electronically through 256 RF Link. Data is encrypted so as to ensure the security through VPN.

FINANCIALS
BBSPL is a 3.5 year old company. Initially the promoters or contributories or holding company are financing the projects taken up by the company through promotion or through capital expenditure. The billing is done in dollars. BBSPLs most important markets are health claim processing activities. It accounts almost 100% as on today.

The Company in order to achieve a fair amount of Return on Investments wishes to concentrate on 3 parameters. Increasing efficiencies through better use of existing facilities and expertise. Variable costs will be reduced, by utilizing the capital investment the company having in their systems. Invest in those areas with the expectation of benefiting. This provides a competitive edge many of competitors cannot afford. BBSPL consistent with growth strategy will invest in capital expenditure making the infrastructure best in the world. It will forecast and track revenues on a detail basis to provide 122-B, KHB Colony, 5th Block, Koramangala, Bangalore 560 095, Ph.: 91 80 51104548 E- Mail : info@boavistasolutions.com

objective feedback regarding progress in the areas of industry expertise, specialization, and client revenue sources by type.

MANAGEMENT & OPERATIONAL TEAM. The senior management consists of Ravi Gurram, the Managing Director who has excellent track record and robust experience spanning more than 5 years. Mr. Nirmal V. Patel, the Director and team of upper and middle level managers - enriched with experience in IT Enabled Services. Their general staffing strategy consists of initial survey, aptitude tests and references. The company also provides compensation to its staff through Production Bonus, Annual Increment etc Standard HR policies are being formulated in respect of recruitment, selection, training & job evaluation. Periodic evaluations are conducted to rank the employees further level. The organization chart provides (see chart enclosed) clear picture of the hierarchy in the management level. The control is being concentrated with the directors. Delegation of authority is done at proper levels considering the need of the situation. The technical team is well expertise in the respective domains that helps BBSPL to leverage the opportunities available.

122-B, KHB Colony, 5th Block, Koramangala, Bangalore 560 095, Ph.: 91 80 51104548 E- Mail : info@boavistasolutions.com