Orga Syatems - Enabling Indias Smart Grid

Enabling Indias Smart Grid, Empowering Indian Consumers
Introducing Orga Systems & OS.ENERGY
Agenda
Dynamic Orga Systems Energy - Brief Billing Introduction
Smart Energy Market Observations
Case Studies & Discussion
OS.Energy
2011 Orga Systems GmbH | All rights reserved | orga-systems.com
27.03.2012
Page: 2
Agenda
OS.Energy
27.03.2012
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Orga Systems' Introduction

David Burks VP Asia Pacific Juergen Bender Utility Industry, Global Solution Leader Atreya Chaganty VP Global Bus. Dvlpmt. and Strategy
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Orga Systems' Track Record

Global leader in Billing and Customer Care 17 years of proven products and services 20+ development, delivery and sales centers worldwide. Local delivery resources in India, Argentina, Brazil, Germany, Italy, Malaysia, Spain, Turkey, the Ukraine and in the UAE 350+ M subscribers on Orga Systems platforms 150+ M subscribers on one single real-time platform 200+ M subscribers for e-money services in the Americas
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Agenda
OS.Energy
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Key Facts Smart Meters
Northeast Group, LLC has identified 25 emerging market countries with a large potential for smart metering and other smart grid projects These projects are forecast to represent a $27 billion smart metering market alone and could hit a total of $49 billion by 2020.
$27 - $49 billion smart meter market by 2020

2011 Orga Systems GmbH | All rights reserved | orga-systems.com 27.03.2012 Page: 7
Key Facts Smart Meters
Pike Research forecasts that the world market for smart meters will peak at just over 100 million units in 2015 By 2020, the global installed base will reach 963 million smart meters, a penetration rate of 59% among all installed electric meters.
963 million smart meter installed base by 2020

High Volume Data Processing

Million data records per year for 1M customers vs. measurement period
Data
explosion when reducing consumption calculation period explosion when creating dynamic multi-parameter tariffs
40000 35000 30000 25000 35.040
Complexity
20000 15000 10000 5000 0

Yearly Monthly Daily 15min
12
365
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Global Smart Meter and Grid market growth trends
Smart Grid and Meters deployment will increase demand for Billing & Customer Care from US$ 780M to over US$ 7 Billion in the next 4 years Growth is being driven by need for utilities to overhaul their current IT systems that cannot handle demands from large-scale data explosion coming from Smart Energy Asia Pacific will witness the largest growth
Investments in Billing & Customer Care software in Utilities
* Source: Innovation Observatory
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What will a Smart Utility do?
Motivate consumers to manage energy consumption and to shift consumption away from peak periods
Improve efficiency of supply demand management system and increase overall grid stability Improve asset lifetime management Increase revenue assurance, reduce revenue leakage Open up the market for effective consumer segmentation as well as targeted tariffs and offerings giving end-consumer choice & control of usage Provide Value Added and Home Automation services
Smart Utilities see themselves as Information Managers

Adoption of Smart Energy comes with Challenges

The capital investment needed to achieve a saturated rollout
Enhancing the understanding of consumer behavior and having a positive impact on it enhance the customer experience
Prepare for increasingly competitive environment open access Meet regulator requirements and expectations Availability and stability of appropriate communications for data collection Finalization of global standardization process Manage complexity of huge data volumes
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Agenda
OS.Energy
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Overview Example Regional Business Drivers
Change of Paradigm throughout the world ignites new and different Use Cases Main Motivations and Messages:

Nordic Market is deregulated and fully dynamic in pricing and tariffs. North America mainly uses CPP (Critical Peak Pricing) in conjunction with Demand Response (DR) and Demand Side Management to unload and protect the grid infrastructure from outages. Europe aims to increase efficiency, reduce CO2 and follow EU legislation. Europe prevents and detects fraud by measuring consumption instead of yearly/monthly estimations as typically meter installations are in-house. APAC can gain advantage by supplying energy to new customer segments and build-up of new state of the art smart grid infrastructure.
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Use Cases Implemented Examples
Efficiency increase through pricing and consumer awareness*

Monthly bundle rates (e.g. 150kWh/Month at 25 Euro) ToU discounts (100kWh off peak usage results in 5kWh free usage) Churn Prevention (3% discount for a limited time period) PIA (payment in advance) result in better tariff or discount Cross selling (purchasing Gas, Water + Electric from the same supplier)
ToU and Prevention of unpaid losses (Italy)**

Smart Meter seen as pre-requisite to offer 2 tiered tariffs Identification of energy loss and reduction thereof (some regions >20%) Achieve 20/20/20 goal set by EU legislation
*Source: From Workshop Orga Systems+ EnBW, Germany

**Source: Enel, Italy
2011 Orga Systems GmbH | All rights reserved | orga-systems.com | confidential - internal 27.03.2012 Page: 15
OS Example for PIA Tariff (Prepaid with balance limit)
Prepaid Tariff with Balance Limit
3 Tiered Tariff depending on time of day

Peak, off peak, regular Time bands can be set as desired
Tariff change based on balance threshold

Minimum balance with automatic bank collection interface ensures best tariff
Bank collection is used based upon consumption

Change of tariff (here penalty) when not using automatic bank collection and balance drops below configurable threshold
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OS Example of Dynamic Tariff

Volatile Renewable Energy Tariff
Tariff for today
Multi tiered Tariff depending on renewable energy generation Dynamic Tariff forecast, here: based on prognosis of renewable energy generation for the upcoming day Monthly Bill with automatic monthly payment / bank collection option
Tariff forecast for tomorrow
2011 Orga Systems GmbH | All rights reserved | orga-systems.com | confidential - internal
27.03.2012
Page: 17
Flexible Tariffs implemented in an East Asian Utility
Usage Tarifs (UTF)
One Time Fee (OTF)
Recurring Operations (ROP)
Recurring Tariffs (RTF)

27.03.2012 Page: 18
Overall Solution Architecture Singapore IES Pilot

NTU Feed NTU
URL
Portal Billing File SAP PI CIS / Billing

URL
MDMS
EVS
OMS
GIS
Service Bus
NMS
DMS
Backhaul (Next Gen NBN) Last Mile (PLC, RF Mesh, TV Whitespace) NTU Smart Meters
Zigbee
SCADA
HDB & Other KEY: New system in scope Existing system

HAN / IHD BMS EV PV
New system by others
Telecommunication Solution Singapore IES Pilot
IT Architecture Singapore IES Pilot

GIS
Core Operations
SCADA
N G N B N
NMS
OMS
DMS/EMS
Services Registry
IES SOA Enabled Middleware

Services Registry
NTU
SAP PI 7.0.x
Billing/CIS
EVS
MDMS
Datawarehouse
url Web services
Enterprise Operations
Energy Portal
E-Energy Program Germany
NEW: Market Place
E-Energy RWE Pilot

Consumer Applications
Creation of energy efficiency incentives Retailer and Distributor
Load Control and Mgmt of Appliances
Via DSL, GPRS, BPL, ... Home Gateway

Control of decentralized generation Virtual Generator
Market for energy services
Network management Real time information for MV and LV grids (Smart Grids
NEW: Home Gateway
Reading of meters across businesses Smart Metering
Value Added Services for Consumers: Display of energy consumption Display of TOU price signals Load Control, Two way comms for business and Operational data (e.g. Meter, Control, Measure)
Pilot Success Factors

Successful Meters-To-Cash foundation core of NGIT Commitment to transformation Utilities and Regulators
Customer First! - Early and extensive consumer engagement and education

Appropriate goals which can be met - Goals by customer segmentation - Diversity of deployment Anticipate future regulatory and market frameworks
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Agenda
Case Studies & Observations
OS.Energy
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Orga Systems is promoting several industry projects pioneering Dynamic Energy Billing in a Smart Grid environment
Pilot concepts for smart metering with customer information cockpits (E-Cockpit) showcase cost and consumption transparency
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Dynamic Energy Billing
_ real consumption and cost visualisation _ prepaid tariff with balance limit and discount _ dynamic volatile renewable tariff _ mass data rating and charging
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The Old Paradigm for Meter and Grid Infrastructures

First-Gen Smart Metering

Smart meters store the tariff table locally and rate the events Separate tariff registers for collecting on peak / off peak consumption
Backend processes perform billing by aggregation of rated events (similar to manual meter reading)
Impacts Heavy investments in complex smart meter infrastructure
No gain in flexibility for competitive tariffs and customer segmentation

Complex provisioning process for tariffs in the meter No new business models (prepaid, cross service offerings) to support consumers need for cost control and choice
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A new paradigm needs to be embraced

Next-Gen Smart Metering

No-frills smart meters only deliver counter readings and time stamps Remote interval readings provide consumption profiles (every 15 mins) Meter events are rated centrally by a backend process
Impacts Moderate investments in smart meter infrastructure provide savings in meter reading process Moderate investments in backend rating and pre-billing provide competitive advantages by direct consumption and cost feedback to consumers Gain of flexibility for competitive tariffs and customer segmentation No complex provisioning process for tariffs in the meter
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How can we solve the challenges

These challenges can not be solved by network based approaches a Centralized and IT driven approach increases success A Centralized and Real-Time IT driven approach is more futureproof Data collection, analysis and actions to improve customer experience and ensure customer interest is kept in mind
A centralized solution is a smarter solution

_ Centralized tariff management solution could save up to 60% of capital expenditures in high-end & expensive smart metering
_ save 10% on the overall meter investments by central realization in backend, in a scenario of 1.0 million connections - save around 20 million USD without even mentioning the reduction in labor force
Bringing Tariff Flexibility to Utilities
Flexible tariff creation using multiple charging conditions

Prepaid / postpaid Time of use Peak / off peak Real-time discounts
Bundles / packages
Volume / threshold Feed in credit PHEV / Roaming
Source: SEAI - Sustainable Energy Authority of Ireland
27.03.2012
Page: 32
Bringing Smart Payments to Utilities
Support for a wide range of payment channels for pre-paid and post-paid payment types.
Support of real time payments which are essential for pay as you go or prepayment schemes.
Support online payment and mobile payment, offering maximum consumer convenience
Voucher (less) payments with strong network distribution and hierarchy support
Easy and rapid integration to existing vending networks
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Bringing Real-time Performance to Utility
150M+ subs on a single real-time convergent platform
< 3.9 ms rating latency
10M invoices processed in 1 hour
Up to 33% less hardware costs using parallel blade technology
Source: Orga Systems benchmark on IBM blade server
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Bringing Multi Channel Consumption Visualization in Real-Time to Utilities
Consumption, cost and forecast visualization via

Web portal Mobile devices In-Home Displays Other HAN systems
HAN = Home Automation Network
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Smart Grid Network and Customer Operations

Smart Network Operations Smart Customer Operations
Behind the Meter
Beyond the Meter
Transmission & Distribution
Field Operations and Maintenance Meter Data Management System
Diversion Mgmt Services (Revenue Assurance)
Customer Segmentation & Analytics
Distributed Generation
Grid Operation OS Energy
Customer Solutions Transformation for AMI
Customer Solutions Transformation for CRM 2.0
Sensors and Communication
Emergency Response Enterprise Systems (CIS, Demand Response, GIS etc)
Demand Response / AMI Program Marketing
Customer Advisory Services
New Connection
New Construction
Customer Care and Meter to Cash Operations
Billing and Exception Management
36
Copyright 2010 Accenture All
What is our End to End solution in this market - OS.Energy

OS.ENERGY
OS.Care
Web Self-Care
Contact Center Care
Customer Notification
Account Administration
Consumption Visualization
Price & Tariff Configuration Data Export

External Pricing Events
Vending Devices
Payments & Top-Up Processing

Bill Handling
Price signal Meter Data Import Interface
Real-time Rating
Invoice
Account / Balance Management
Billing
ERP GL Integration
Meter Networks
Energy Consumption
Optional Component
Flexibility and Performance using Central Rating and Billing

Reduced meter infrastructure complexity and costs Full scale back end tariff flexibility for new business models
Smart Meter Smart Meter Smart Meter Meter Data Mgmt System
Flexibility for new tariff plans / business models
Complexity / Cost of infrastructure

Standard Based Meter Data Collection
Flexible MDCS and MDM interface layer safeguards meter vendor independence
ERP / CRM
CC
Meter integation layer
Back office integration layer
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Thank you!

Orga Syatems - Enabling Indias Smart Grid

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Enabling Indias Smart Grid, Empowering Indian Consumers

Introducing Orga Systems & OS.ENERGY

Smart Energy Market Observations

Case Studies & Discussion

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Smart Energy Market Observations

Case Studies & Discussion

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Orga Systems' Introduction

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Orga Systems' Track Record

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Smart Energy Market Observations

Case Studies & Discussion

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Key Facts Smart Meters

$27 - $49 billion smart meter market by 2020

Key Facts Smart Meters

963 million smart meter installed base by 2020

High Volume Data Processing

40000 35000 30000 25000 35.040

20000 15000 10000 5000 0

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Global Smart Meter and Grid market growth trends

Investments in Billing & Customer Care software in Utilities

* Source: Innovation Observatory

What will a Smart Utility do?

Smart Utilities see themselves as Information Managers

Adoption of Smart Energy comes with Challenges

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Smart Energy Market Observations

Case Studies & Discussion

2011 Orga Systems GmbH | All rights reserved | orga-systems.com

Overview Example Regional Business Drivers

Use Cases Implemented Examples

Efficiency increase through pricing and consumer awareness*

ToU and Prevention of unpaid losses (Italy)**

*Source: From Workshop Orga Systems+ EnBW, Germany

OS Example for PIA Tariff (Prepaid with balance limit)

Prepaid Tariff with Balance Limit

3 Tiered Tariff depending on time of day

Peak, off peak, regular Time bands can be set as desired

Tariff change based on balance threshold

Bank collection is used based upon consumption

OS Example of Dynamic Tariff

Tariff forecast for tomorrow

Flexible Tariffs implemented in an East Asian Utility

Usage Tarifs (UTF)

One Time Fee (OTF)

Recurring Operations (ROP)

Recurring Tariffs (RTF)

Overall Solution Architecture Singapore IES Pilot

Portal Billing File SAP PI CIS / Billing

HDB & Other KEY: New system in scope Existing system

New system by others

Telecommunication Solution Singapore IES Pilot

IT Architecture Singapore IES Pilot

IES SOA Enabled Middleware

url Web services

E-Energy Program Germany

NEW: Market Place

E-Energy RWE Pilot

Creation of energy efficiency incentives Retailer and Distributor

Load Control and Mgmt of Appliances