OUR COMPANY

For the past 15 years, we have shown support in different ways. We support Fortune 500 companies by providing them exceptional customer, technical and back office support. We support our community by helping less fortunate children have better access to education. Most of all, we support our people. We encourage them to pursue their passion. We mentor them for career development. And we give them the power to choose what matters to them the most. 15 years of support. Theres a name for that. SYKES. History In 1997, SYKES made history by being the first call center to support Filipino talent. With only 14 employees, SYKES began operations in the Philippines. But through its commitment to excellence, innovative process and committed team, SYKES rapidly expanded its business operations across Metro Manila, more than doubling its man power in less than 10 years. In 2003, SYKES celebrated, yet, another milestone as it becomes the first call center to set foot in Cebu. Now on its 15th year, SYKES has a team of almost 15,000 capable and dedicated employees working in 8 different sites to support Fortune 500 clients across the globe. SYKES continues to partner with the Filipinos to deliver unparalleled support.

Mission Vision Mission: Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands. Vision: SYKES will be the Global Standard for delivering value-based customer management solutions tailored to the unique needs of our clients. Values SYKES takes pride in who we are and what we do: Professionalism Respect Integrity Dependability Excellence

HISTORY
A Company of People Serving People In 1977, John H. Sykes founded Sykes Enterprises, Incorporated. While engineering services were the firms initial offering, at the core of the company was a passion for providing clients with the best service possible while giving back to the community. Today, this drive to serve others remains part of our DNA, and we believe it is integral to our companys success. Taking Our Service Virtue Global Setting out on a new course, in 1992, SYKES acquired a small company in Sterling, Colorado. With the acquisition of Jones Technologies, Inc. SYKES entered into the arena of

inbound customer support. Having built a solid foundation with its existing clients, SYKES soon became very successful in outsourced customer care. In 1996, SYKES went public and began trading on NASDAQ. This allowed SYKES to grow globally. While SYKES already had an international presence with the opening of its Amsterdam site in 1994, several other acquisitions expanded its European footprint from 1996-1997. These acquisitions include Datasvar Support AB of Sweden; Telcare of Germany, McQueen International Limited and more. SYKES also entered a joint venture with HealthPlan Services Corporate forming a new venture called SYKES HealthPlan Services which took the company to Canada. Within the next few years, acquisitions and the opening of new customer support centers would cement SYK ES presence in Latin America. In 2010, SYKES undertook the most significant acquisition of its 33-year history the acquisition of ICT Group, Inc. Today, SYKES has 43,000+ employees located in more than 80 centers throughout 24 countries. Defining Our Success Headquartered in Tampa, Florida, SYKES excels in delivering inbound customer support for our Fortune 1000 client-companies around the world. Providing customer care services primarily in the Communications, Financial Services, Healthcare, Technology, Transportation and Leisure industries. Our customer service agents serve thousands of customers a day via multiple channels and have been recognized for their service excellence. Subsequently, were proud to have received such awards as SSPA STAR Hall of Fame (Software Support Professionals Association), Service Leader Award (CRM Magazine) and Top 100 Most Trustworthy Companies in America (Audit Integrity). Weve also been recognized for our innovation with such awards as the Recognized Innovator Award (Technology Services Industry Association formerly SSPA) and 2011 Product of the Year (Customer Interaction Solution Magazine) for its Online Support Communities solution. Since 1977, SYKES has held firm to our steadfast client commitments and our passion for providing excellent service. And, while our industry recognitions and steady growth have provided us our true measure of success lies in holding true to our core principles of providing client value and service excellence.
Answers for the job interview question "Do you multi-task well, or do you prefer to tackle one problem at a time?" Sample Answers

I am fantastic at multi-tasking, in my personal as well as my professional life. I prefer to have many things going on at once to trying to complete one thing before moving to another. I find it much more interesting to multi-task, and I find that I accomplish more than if I try to handle one problem at a time.

I find that I multi-task far better than I single task. When I tackle one problem at a time, I tend to dwell on the solution, while when I have multiple things to accomplish, I am able to focus on the most accurate solution right away. Answers for the call center job interview question "Do you enjoy working in a fast paced team environment?"

Sample Answers I love it, the faster the better. I really enjoy being a part of a busy team. Answers for the call center job interview question "Do you have experience handling multiple phone lines?" Sample Answers

Yes, I do. In my last position, I had X lines coming to me, which I had no difficulty handling. This is the first call center position I have applied for, but in the training I have done through the temp agency I have been working with, I practiced with X lines, and was able to handle them with ease. I have over 10 years of experience working with multiple phone lines, in a busy doctor's office, as well as at the call center where I worked previously. I really enjoy being a part of a busy call center team. I find that in a fast paced environment, my efficiency improves.

I really thrive on a fast paced team environment. I enjoy the camaraderie of working as part of a team, and helping people together. Answers for the call center job interview question "Do you have good people skills?" Sample Answers

I like working with people, and I have been told that I have good people skills. I think I communicate effectively and in a pleasant way. I get along well with most people I meet, and people find me easy to talk to, so I think I have good people skills. Throughout my career, I have always worked in customer service, and been known as a people person.

Answers for the call center job interview question "How do you handle pressure?" Sample Answers

I thrive on pressure. I really enjoy the excitement of a high pressure environment. I find that when the pressure is on, my speed and accuracy increase. I find that pressure in a work environment enables me to reach higher goals than when I am

Answers for the call center job interview question "Have you ever had difficulty getting along with a manager?" Sample Answers

I have been very lucky to have had terrific managers during my career so far. I have respected each one, and got along well with all of them. Once I had a manager who brought her own problems into work with her on a daily basis. She was going through a difficult time in her personal life, which everyone tried to sympathize with, but it affected the atmosphere at work in a negative way, and made her very difficult to get along with.

No, I am a hard worker, and my managers always seem to appreciate the job I'm doing. I've got along well with every manager I've had.

Answers for the call center job interview question "How are your talk and type skills?" Sample Answers

Excellent. My typing speed and accuracy stay very high while I am making calls. Talking and typing come naturally to me, I have always been good at multi tasking. My talk and type skills are very good, and constantly improving.