COURSES IN EXPORT / IMPORT MANAGEMENT

Course Outline Companies, striving to find new customers, protect their sales against a declining home market and foreign competition, and maintain production and manufacturing levels acknowledge the need to export and compete internationally. Staff who are knowledgeable and qualified in this area of business are essential to companies who intend to or are already trading in the world market. The Certificate course in Export/Import Procedures provides the knowledge and skills necessary for a first significant post while the Diploma course builds on the knowledge of export/import procedures acquired at the Certificate level and explores managerial and policy making aspects associated with trading internationally. On completion of both courses students are able to formulate procedures for international trade and ultimately manage this function on behalf of a company. The inclusion of three optional subjects also enables students in the final part of the Diploma course to select a subject for study which they consider important in their particular area of business or future career. The courses in Export/Import Management of the London Centre of Management are exclusive, promoted worldwide and are provided by a BAC accredited college. The British Council Offices throughout the world, only recommend British, State or BAC accredited colleges to students who wish to follow a further or higher education course in Britain. These colleges advertise to and attract students from all over the world, therefore, their courses are designed to meet international needs and standards.
__________________________________________________________________________________________________ Subjects (5) - Diploma Level 1. International Trade & Payments * 2. Export Planning and Controls * 3. Starting and Managing a Business 4. Human Resource Management 5. Plus one subject from the following options: Business Law or Marketing, Advertising & PR or Marketing Online Notes: (i) Students who fail to obtain the Diploma but pass the two subjects highlighted with an asterisk *, plus all of the Certificate level subjects, will be awarded the Higher Certificate in Exporting/Importing and all subjects passed will be entered on the qualification issued. (ii) A tuition Centre will determine which optional subjects it is able to offer. __________________________________________________________________________________________________ Length of Course (Intensive) Certificate Level - One semester of full-time intensive study. Diploma Level - One semester of full-time intensive study. Where an LCM Recognised Centre provides the courses on a non-intensive basis the courses will take longer to complete. __________________________________________________________________________________________________ Entry Requirements Certificate Level 1. 2 GCSEs/GCEs or High School Leaving Certificate/Diploma 2. Two years experience for candidates 19 years of age or over. Diploma Level The Certificate in Export/Import Procedures or equivalent qualification. __________________________________________________________________________________________________ Exemptions Exemptions are awarded at the discretion of LCM to candidates with an appropriate qualification. __________________________________________________________________________________________________ Certification On successful completion of the Certificate course, students are awarded the Certificate in Export/Import Procedures of the London Centre of Management and may use the designatory letters Cert.EIP. On successful completion of the Diploma course, students are awarded the Diploma in Export/Import Management and may use the designatory letters Dip.EIM . __________________________________________________________________________________________________ Status of Qualification Professional vocational qualifications which prepare students for their first significant post in the field of export or/and international trade. __________________________________________________________________________________________________ How to apply Recognised Local Centre __________________________________________________________________________________________________
London Centre of Management Cavendish Centre, 35 37 Alfred Place, London WC1E 7DP Tel: 020 7580 6043 Fax: 020 7255 1591 e-mail: info@lcmieb.org.uk London Centre of Management is a division of Cavendish College, which is recognised as efficient by BAC (The British Accreditation Council for Independent Further and Higher Education) _______________________________________________________________________________________________________________

Subjects (5) - Certificate Level 1. Export/Import Procedures 2. Business - Communications & Interpersonal Skills 3. Commercial Essentials & Customer Care Two (2) subjects from the following options: 4/5 Word Processing or Internet & Intranet or Purchasing & Supply or E-Business

COURSE CONTENT

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The following is an outline of the major topics only for each subject. Students must expect that they may have to study many sub-topics within a major topic. LCM reserves the right to amend or add to syllabuses where it considers the changes to be necessary or appropriate to improve the syllabus.

London Centre of Management CERTIFICATE AND DIPLOMA IN EXPORT/IMPORT MANAGEMENT

SYLLABUS OUTLINES

Export-Import Procedures -

This is a practical programme in which students deal with the procedures and documentation completion with regard to all export/import procedures. Introduction to International Trade, International Transport Modes, Export Documentation and Procedures, Export Finance, Export Customs Practice, Export Research and Marketing. Business - Communications and Interpersonal Skills - Theory of Communications, Written Communications, Listening and Spoken Communications, Meetings; Presentation of Numerical Information; Forms of Address, Computers and other communication, Interpersonal Skills - Interviews, Starting a New Job, Staff Communications, Correspondence, Personal Relationships in the Workplace, Criticism, Dealing with Gossip, Punctuality etc., Customer Service and Complaints, The Business Lunch, Table Manners, Wine, Wardrobe and Grooming, Women at Work. Commercial Essentials and Customer Care - The office as a Centre of Business Activity, Computer Systems, Controlling Debts, Commercial Terminology, Documents and their purpose, Staff selection and controls. Customer Care Defining Customer Care: Customer Care and Company Benefits, Considering a Policy and Plan, Customer Care and You, Customer Care and Service Plans, Motivating Staff, Standards and Monitoring, Selling the plan. Purchasing and Supply - Defining Purchasing and its objectives, Purchasing Organisation, Purchasing policy, procedures and documentation, Purchasing and EDP, The Right Quality, Buying in the Right Quantity at the Right Time, Buying at the Right Price, Supplies and Supplier Sourcing and Evaluation, Negotiation, Special Aspects of Purchasing, Purchasing Research, Performance and Ethics. Word Processing 1 - Microcomputer operation and operating environment; Creating documents; Editing documents; Formatting text; Saving, retrieving and printing; Managing Files; Proofing Documents. Business Law - Structure and Purpose of the Legal System, Business Agreements, Terms and Conditions, Contracts of Employment, Contracts of Employment, Consumer Law, Contracts of Insurance, Business Torts, Safety at Work, Types of Business Organisation, Bankruptcy and Liquidation, Business Property, Cheques, Agency. Export Planning and Controls - This subject fully covers management aspects of planning for exporting and ensures effective organisation and control of the organisation export function. - Research and Analysis of Export Markets and Marketing, Setting Up and Managing Export Operations, Effective Management Organisation, Effective Representation Overseas, Official Export Services and Administration. Starting and Managing a Business. This programme provides a firm grounding in the knowledge needed to establish a completely new business for oneself or for an employer - Looking at the Project, Preparing a Business Plan, Financing the Business, Setting Up the Business, Employing People, Marketing the Product or Service, Managing the Business, Providing for the Future, Obtaining Assistance. Human Resource Management - Elementary individual psychology; Motivation in work; Learning; Individual differences; Interviewing; Physical and psychological conditions of work; Social psychology at work; Leadership and participation; Communications and change; Other influences on employee behaviour. What is personnel management; Human resources planning; Job analysis and job specifications; Recruitment and selection; Promotion, transfer, demotion and retirement; Resignation and dismissal; Labour turnover; Appraisal; Training Principles and administration; Training methods; Job evaluation; Wages and Salaries; Safety and conditions of employment; EC dimension of personnel management; Personnel records and statistics; Industrial relations. International Trade and Payments - The Background to International Trade, Dealing with a Balance of Payments Deficit, The International Monetary System, Export and Import Prices, Marketing Goods Abroad, Credit Control, Methods of Payment, Shipping documents, Bills of Exchange, Credit Risk Insurance, Short-Term Export Finance, Medium and Long-Term Export Finance, Finance for Importers, Exchange Control. Marketing, Advertising & PR and Marketing (Market Research/international/Franchising) Development, Concept, Definition and Need for Marketing, Integrated Marketing, Industrial and Consumer Products, Marketing Research, Marketing Communications / Promotions, Salesmanship and Marketing, Pricing Policy, Product Policy, Distribution Policy, Marketing Planning and Strategies, Franchising ; International Marketing. Internet and Intranet Internet: Introduction to the Internet; Hardware & Software; Choosing an Internet Provider; Connecting to the Internet; Browsing the Web; Revisiting Preferred Places; Online Video, Music and Broadcasts; Ensuring Privacy (and other Security measures); Introduction to Searching; Searching for Information; Finding Programmes and Files; Finding People; Sending and Receiving Email; Joining a Mailing List; Reading and Posting to Newsgroups; Emailing through the Web and Stopping Junk Mail; Voice and Video Conferencing; Chatting Live; Tools for the Serious User: FTP & Telnet; Working Smarter by Working Offline; Controlling what is seen; Buying and Selling on the Net; Creating Web Pages and Multimedia Messages; Ways the Internet can change work methods and lifestyles. Intranet: An Introduction. E-Business Definition and Scope; The Internet / WWW; Website Construction; Planning for an Online Business; Dealing with the customer.

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