Maintenance

Upgrade and Maintenance Guide
Steelhead EX (Series xx60) Steelhead CX (Series xx55) Steelhead (Series xx50) Cascade (Series xx60) GraniteTM Core Appliance Whitewater Cloud Storage Appliance (Series xx10) July 2013
2013 Riverbed Technology. All rights reserved. Riverbed, Cloud Steelhead, Granite, Interceptor, RiOS, Steelhead, Think Fast, Virtual Steelhead, Whitewater, Mazu, Cascade, Shark, AirPcap, BlockStream, SkipWare, TurboCap, WinPcap, Wireshark, TrafficScript, FlyScript, WWOS, and Stingray are trademarks or registered trademarks of Riverbed Technology, Inc. in the United States and other countries. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks used herein belong to their respective owners. The trademarks and logos displayed herein cannot be used without the prior written consent of Riverbed Technology or their respective owners. Akamai and the Akamai wave logo are registered trademarks of Akamai Technologies, Inc. SureRoute is a service mark of Akamai. Apple and Mac are registered trademarks of Apple, Incorporated in the United States and in other countries. Cisco is a registered trademark of Cisco Systems, Inc. and its affiliates in the United States and in other countries. EMC, Symmetrix, and SRDF are registered trademarks of EMC Corporation and its affiliates in the United States and in other countries. IBM, iSeries, and AS/400 are registered trademarks of IBM Corporation and its affiliates in the United States and in other countries. Linux is a trademark of Linus Torvalds in the United States and in other countries. Microsoft, Windows, Vista, Outlook, and Internet Explorer are trademarks or registered trademarks of Microsoft Corporation in the United States and in other countries. Oracle and JInitiator are trademarks or registered trademarks of Oracle Corporation in the United States and in other countries. UNIX is a registered trademark in the United States and in other countries, exclusively licensed through X/Open Company, Ltd. VMware, ESX, ESXi are trademarks or registered trademarks of VMware, Incorporated in the United States and in other countries. This product includes software developed by the University of California, Berkeley (and its contributors), EMC, and Comtech AHA Corporation. This product is derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm. NetApp Manageability Software Development Kit (NM SDK), including any third-party software available for review with such SDK which can be found at http://communities.netapp.com/docs/DOC-1152, and are included in a NOTICES file included within the downloaded files. For a list of open source software (including libraries) used in the development of this software along with associated copyright and license agreements, see the Riverbed Support site at https//support.riverbed.com. This documentation is furnished AS IS and is subject to change without notice and should not be construed as a commitment by Riverbed Technology. This documentation may not be copied, modified or distributed without the express authorization of Riverbed Technology and may be used only in connection with Riverbed products and services. Use, duplication, reproduction, release, modification, disclosure or transfer of this documentation is restricted in accordance with the Federal Acquisition Regulations as applied to civilian agencies and the Defense Federal Acquisition Regulation Supplement as applied to military agencies. This documentation qualifies as commercial computer software documentation and any use by the government shall be governed solely by these terms. All other use is prohibited. Riverbed Technology assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation.
Riverbed Technology
199 Fremont Street San Francisco, CA 94105 Phone: 415.247.8800 Fax: 415.247.8801 Web: http://www.riverbed.com
Part Number 712-00016-18
Contents
Preface......................................................................................................................................................... 1 About This Guide ..........................................................................................................................................1 Types of Users .........................................................................................................................................2 Document Conventions .........................................................................................................................2 Electrostatic Discharge Guidelines..............................................................................................................2 Additional Resources ....................................................................................................................................2 Release Notes ..........................................................................................................................................3 Riverbed Documentation and the Support Knowledge Base ..........................................................3 Safety Guidelines ...........................................................................................................................................3 Contacting Riverbed......................................................................................................................................4 Internet .....................................................................................................................................................4 Technical Support ...................................................................................................................................4 Professional Services ..............................................................................................................................4 Documentation........................................................................................................................................4 Chapter 1 - Replacing Series xx55, xx60, and Granite Core Components............................................ 5 Before You Begin ............................................................................................................................................5 Required Tools ........................................................................................................................................6 Opening the Bezel..........................................................................................................................................6 Removing the Chassis Cover .......................................................................................................................7 Removing the Chassis Cover on the Desktop Models ......................................................................8 Removing the Chassis Cover on the 1U Models................................................................................8 Removing the Chassis Cover on the 2U Models................................................................................9 Replacing Disk Drives.................................................................................................................................10 Replacing Disk Drives in 1U Series CX1555 and EX1160 ...............................................................10 Replacing Disk Drives in 2U Series CX5055, CX7055, and EX1360...............................................12 Replacing Disk Drives in 2U Series EX1260 and GC2000...............................................................14 Replacing Power Supply Units..................................................................................................................15 Replacing Power Supply Units in 1U and 2U Appliances .............................................................15 Replacing Memory Modules......................................................................................................................16 Replacing Memory Modules in Desktop Series CX555 and CX755 ..............................................17
iii
Contents
Replacing Memory Modules in 1U Series CX1555 and EX1160 ....................................................18 Replacing Memory Modules in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000.....22 Replacing Fans .............................................................................................................................................26 Determining Fan Status .......................................................................................................................26 Replacing Fans in 1U Series CX1555 and EX1160 ............................................................................27 Replacing Fans in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 ............................28 Chapter 2 - Replacing Series xx50 Components................................................................................... 31 Before You Begin ..........................................................................................................................................31 Replacing Disk Drives.................................................................................................................................32 Replacing Disk Drives in Series 150, 250, and 550 Systems ...........................................................32 Replacing Disk Drives in Series 1050 and 2050 Systems ................................................................34 Replacing Disk Drives in Series 5050, 6050, IC 9350, and WWA xx10 Systems ..........................37 Replacing Disk Drives in Series 7050L and 7050M Systems ..........................................................39 Replacing Power Supply Units ..................................................................................................................41 Adding or Replacing Power Supply Units in Series 1050 and 2050 Systems ..............................41 Replacing Power Supply Units in Series 5050, 6050, IC 9350, and WWA xx10 Systems............44 Replacing Memory ......................................................................................................................................45 DIMM Slot Locations ...........................................................................................................................45 Replacing Memory Modules in the 150, 250, and 550 Systems .....................................................47 Replacing Memory Modules in 1U Series xx50 Systems ................................................................49 Replacing Memory Modules in 3U Series xx50 Systems ................................................................51 Replacing Fans .............................................................................................................................................54 Determining Fan Status .......................................................................................................................54 Replacing Fans in Series 1050 and 2050 Systems .............................................................................55 Replacing Fans in the Series 5050, 6050, 7050, IC 9350, and WWA xx10 Systems ......................59 Chapter 3 - Upgrading Series xx55, xx60, and GC2000 Systems ........................................................67 Overview.......................................................................................................................................................67 Model Upgrades and Platform Requirements .................................................................................68 Hardware Upgrade Kits ......................................................................................................................70 Basic Steps..............................................................................................................................................70 Installing Licenses and Activating Specifications ...................................................................................71 Model Upgrades Using the CLI .........................................................................................................71 Model Upgrades Using the Management Console .........................................................................73 Installing Hardware for Model Upgrades................................................................................................75 Installing Required Memory and Disk Drives for CX755H Upgrades .........................................75 Replacing Hard Disk Drives for CX1555H Upgrades .....................................................................77 Upgrading Memory for EX1260 Appliances ...........................................................................................79 Upgrading to 32 GB..............................................................................................................................79 Upgrading to 64 GB..............................................................................................................................79 Chapter 4 - Upgrading Series xx50 Systems .........................................................................................81 Overview.......................................................................................................................................................81
iv
Contents
Platform Requirements ........................................................................................................................82 Upgrade Kit Hardware Contents .......................................................................................................84 Hardware Requirements .....................................................................................................................85 Basic Steps..............................................................................................................................................86 Installing Licenses and Activating Specifications ...................................................................................86 Model Upgrades Using the CLI .........................................................................................................87 Model Upgrades Using the Management Console .........................................................................89 Installing Hardware for Basic Model Upgrades .....................................................................................91 Installing Required Memory Modules for 1050L and 1050M to 1050H Upgrades .....................91 Installing Required Hard Disk Drives for 1050L and 1050M to 1050H Upgrades......................93 Installing Required Hard Disk Drives for 5050M to 5050H Upgrades.........................................93 Installing Hardware for RAID Model Upgrades ....................................................................................94 Installing Required Memory Modules for 1050_LR and 1050_MR to 1050_HR Upgrades .......94 Installing Required Hard Disk Drives for RAID Upgrades ...........................................................96 Chapter 5 - Restoring Series xx50 Systems from the Flash Drive.......................................................97 Identifying the System Hardware .............................................................................................................97 Restoring the Software Image on 3U Series xx50....................................................................................97 Restoring the Software Image on 1U Series xx50....................................................................................98
Contents
vi
Preface
Welcome to the Upgrade and Maintenance Guide. Read this preface for an overview of the information provided in this guide and for an understanding of the documentation conventions used throughout. This preface contains the following sections:

About This Guide on page 1 Electrostatic Discharge Guidelines on page 2 Additional Resources on page 2 Safety Guidelines on page 3 Contacting Riverbed on page 4
About This Guide

The Upgrade and Maintenance Guide describes how to replace and upgrade Riverbed system components.
Procedures and references to the 250, 550, 1050, and 2050 appliances apply to the Cloud Steelhead models CSH-250, CSH-550, CSH-1050, CSH-2050. For detailed information about replacing system components in the Series EX560 or EX760 models, see the Series EX560 and EX760 Systems Owners Manual. The CX255 models do not contain field replaceable components and are not included in this guide. Procedures and references to the 6050 appliance apply to the Whitewater x10 and xx10 series appliances. For information about the Whitewater xx30 appliances, see the Whitewater xx30 Series Hardware Owners Guide. Procedures and references to the 1U and 2U xx60 models apply to the Cascade xx60 appliances and the Cascade Shark 1100, 2100, and 2200.
Important: RiOS v7.0.1 or later is not supported on the Series xx20 hardware platforms. For detailed information about the Series xx20 hardware platforms, see the documentation set for RiOS v6.5 or earlier.
Preface
Electrostatic Discharge Guidelines
Types of Users
This guide is written for storage and network administrators managing networks with Riverbed products.
Document Conventions
This manual uses the following standard set of typographical conventions to introduce new terms, illustrate screen displays, describe command syntax, and so forth.
Convention italics boldface Courier Meaning Within text, new terms and emphasized words appear in italic typeface. Within text, CLI commands and GUI controls appear in bold typeface. Code examples appear in Courier font:
amnesiac > enable amnesiac # configure terminal
Electrostatic Discharge Guidelines

Follow these ESD guidelines to ensure that your equipment is not damaged from improper handling:
When you install or perform maintenance tasks, you must wear a grounded ESD anti-static strap to protect the system hardware against electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment. Periodically check the resistance value of the anti-static strap to ensure it is functioning properly. If you remove or replace system components, you must transport the unit in a conductive container or an ESD bag that has been grounded or neutralized. Store any system components in their protective packaging until you are ready to install them. Do not touch the electronic components on system hardware.
Additional Resources
This section describes resources that supplement the information in this guide. It contains the following sections:

Release Notes on page 3 Riverbed Documentation and the Support Knowledge Base on page 3
Safety Guidelines
Preface
Release Notes
The online software release notes supplement the information in this manual. The release notes are available in the Software section of the Riverbed Support site at https://support.riverbed.com. The following table describes the release notes.
Online File Format <product>_<version_number> <build_number>.pdf Purpose Describes the product release and identifies fixed problems, known problems, and work-arounds. This file also provides documentation information not covered in the guides or that has been modified since publication.
Examine the online release notes before you begin the installation and configuration process. They contain important information about this release of the Steelhead appliance.
Riverbed Documentation and the Support Knowledge Base

For a complete list and the most current version of Riverbed documentation, log in to the Riverbed Support site at https://support.riverbed.com. The Riverbed Knowledge Base is a database of known issues, how-to documents, system requirements, and common error messages. You can browse titles or search for keywords and strings. To access the Riverbed Knowledge Base, log in to the Riverbed Support site at https://support.riverbed.com.
Safety Guidelines
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting up your equipment.
Important: Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of the equipment voids all warranties. Read and follow safety guidelines and installation instructions carefully.
Many countries require the safety information to be presented in their national languages. If this requirement applies to your country, consult the Safety and Compliance Guide. Before you install, operate, or service the Riverbed products, you must be familiar with the safety information. Refer to the Safety and Compliance Guide if you do not clearly understand the safety information provided in the product documentation.
Preface
Contacting Riverbed
Contacting Riverbed
This section describes how to contact departments within Riverbed.
Internet
You can learn about Riverbed products through our Web site at http://www.riverbed.com.
Technical Support
If you have problems installing, using, or replacing Riverbed products, contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, open a trouble ticket by calling 1-888RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415 247 7381 outside the United States. You can also go to https://support.riverbed.com.
Professional Services
Riverbed has a staff of professionals who can help you with installation, provisioning, network redesign, project management, custom designs, consolidation project design, and custom coded solutions. To contact Riverbed Professional Services, email proserve@riverbed.com or go to http://www.riverbed.com/us/products/professional_services/.
Documentation
The Riverbed Technical Publications team continually strives to improve the quality and usability of Riverbed documentation. Riverbed appreciates any suggestions you might have about its online documentation or printed materials. Send documentation comments to techpubs@riverbed.com.
CHAPTER 1
Replacing Series xx55, xx60, and Granite Core Components
This chapter describes how to replace hardware components in desktop Series CX555 and CX755, 1U Series CX1555 and EX1160, 2U Series CX5055, CX7055, EX1260, EX1360, and Granite Core (GC2000) systems. This chapter includes the following sections:

Before You Begin on page 5 Opening the Bezel on page 6 Removing the Chassis Cover on page 7 Replacing Disk Drives on page 10 Replacing Power Supply Units on page 15 Replacing Memory Modules on page 16 Replacing Fans on page 26
Important: For detailed information about replacing system components in the Series EX560 or EX760 models, see the Series EX560 and EX760 Systems Owners Manual.
Note: The CX255 models do not contain field replaceable components and are not included in this guide.
Before You Begin

These instructions are applicable to the following Riverbed products:

Steelhead CX (v7.0.1 or later), Steelhead EX (v1.0.0 or later) Granite Core (v1.0 or later) Cascade Profiler, Sensor, Express, Gateway (v9.1 or later) Cascade Shark
Opening the Bezel
Required Tools
You need the following tools and equipment to replace system components:
You must use approved components for the system to function properly. Installation of unapproved system components will result in boot failure. To order system components, contact Riverbed Support at https://support.riverbed.com. An anti-static strap. When you replace system components you must wear a grounded ESD anti-static strap to protect the system hardware against electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment. Use the magnetic Phillips screwdriver enclosed with your shipment to remove screws in the system. The magnetic screwdriver ensures screws are not lost in the system.
Opening the Bezel

The following procedure describes how to open the front bezel on xx55, xx60, and GC2000 systems.
To release the bezel, press the tabs on each side of the bezel and pull toward you. The bezel remains attached to the system on hinges.
Figure 1-1. Opening the Bezel on 1U and 2U Series xx55, xx60, and GC2000 Systems
Removing the Chassis Cover
Figure 1-2. Opening the Bezel on 2U Series xx55 and xx60 Systems with 2.5-Inch Drives

This section describes how to remove the chassis cover on x55, xx60, and Granite Core systems. It includes the following sections:
Removing the Chassis Cover on the Desktop Models on page 8, including the CX555 and CX755 appliances. Removing the Chassis Cover on the 1U Models on page 8, including the CX1555 and EX1160 appliances Removing the Chassis Cover on the 2U Models on page 9, including the CX5055, CX7055, EX1260, EX1360, and GC2000 appliances.
Removing the Chassis Cover on the Desktop Models

This section describes how to remove the chassis covers for the CX555 and CX755 appliances. To remove the chassis cover on Desktop Series CX555 and CX755 systems 1. With the included screwdriver, remove the two screws on the back of the chassis cover.
Figure 1-3. Removing the Locking Screws
2. Position your thumbs on the top of the appliance and slide the cover back from the chassis.
Removing the Chassis Cover on the 1U Models

This section describes how to remove the chassis covers for the CX1555 and EX1160 appliances. To remove the chassis cover on 1U Series CX1555 and EX1160 Systems 1. Unscrew the two locking screws on the back of the chassis.
Figure 1-4. Unscrewing the Locking Screws
2. Unscrew and remove a third locking screw on the left side near the back of the top cover.
3. Position your thumbs in the indentations at the front of the appliance and slide the cover back from the chassis.
Figure 1-5. Removing the Chassis Cover
Removing the Chassis Cover on the 2U Models

This section describes how to remove the chassis covers for the CX5055, CX7055, EX1260, EX1360, and GC2000 appliances. To remove the chassis cover on 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 systems 1. Unscrew the two locking screws on the back of the chassis.
Figure 1-6. Unscrewing the Locking Screws
2. Unscrew and remove a third locking screw on the right side of the top cover.
Replacing Disk Drives

The following section describes how to remove and replace disk drives in the CX, EX, and Granite systems. This section includes the following procedures:

Replacing Disk Drives in 1U Series CX1555 and EX1160 on page 10 Replacing Disk Drives in 2U Series CX5055, CX7055, and EX1360 on page 12 Replacing Disk Drives in 2U Series EX1260 and GC2000 on page 14
Note: If you need to replace an appliance, you cannot move the disks to preserve your data. Each disk is encoded with machine-level information and moving disks is not supported.
Replacing Disk Drives in 1U Series CX1555 and EX1160

Series CX1555 and EX1160 systems are equipped with replaceable, hot-swappable hard-disk drives (HDD) and solid-state drives (SSD).
10
You must use approved disk drives. To order disk drives, contact Riverbed Support at https://support.riverbed.com.
Important: When you replace disk drives, you must wear a grounded ESD anti-static strap to protect the system hardware against electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment.
Caution: Use caution when you remove or replace system components; they can become hot to the touch.
To replace the disk drive in the 1U Series xx55 and xx60 systems 1. Open the bezel. See Opening the Bezel on page 6. 2. Identify the faulty disk drive. The Alarm Status page in the Management Console identifies the faulty disk drive. The disk drive LED is orange for failed drives. The drives are numbered in ascending order, from left to right (that is, 0, 1, 2, 3). HDDs can be in any slot. SSDs can be in slot 2 and 3.
Figure 1-8. Disk Drive Numbers
11
3. Press the orange release button and pull the drive handle toward you.
Figure 1-9. Releasing the Disk Drive
4. Slide the faulty disk drive out of the slot. Make sure you remove the correct drive. 5. Open the new disk-drive handle by pressing the orange release button. 6. Slide in the new disk drive until it mates with the back connectors in the chassis. The disk drive LED lights blue when connected. 7. Press in the disk-drive handle to close. The new disk drive runs through a self-test automatically. The disk drive automatically begins proper operation with the other disk drives. You do not need to set up or configure the new disk drive.
Important: It takes approximately 3 to 4 hours, depending on the system load, to rebuild a new disk drive. When the disk drive has finished rebuilding, the system sends an email to the administrator user.
Replacing Disk Drives in 2U Series CX5055, CX7055, and EX1360

Series CX5055, CX7055, and EX1360 systems are equipped with replaceable, hot-swappable disk drives. You must use approved disk drives. To order disk drives, contact Riverbed Support at https://support.riverbed.com.
12
To replace a 2.5-inch disk drive in the 2U Series xx55 and xx60 systems 1. Open the bezel. See Opening the Bezel on page 6. 2. Identify the faulty disk drive. The Alarm Status page in the Management Console identifies the faulty disk drive. The disk drive LED is orange for failed drives. The drives are numbered in ascending order, from left to right (that is, starting with 0 on the left and ending with 23 on the right). For the CX5055 and CX7055 models, disks 0 and 1 are HDD and disks 2 through 23 are SSD. For the EX1360 model, disks 0 through 20 are HDD and 20 through 23 are SSD.
3. Press the release button and pull the drive handle toward you to release the disk drive.
13
4. Slide the faulty disk drive out of the slot. Make sure you remove the correct drive. 5. Open the new disk-drive handle by pressing the release button. 6. Slide in the new disk drive until it mates with the back connectors in the chassis. The disk drive LED lights blue when connected. 7. Press in the disk-drive handle to close. The new disk drive runs through a self-test automatically. The disk drive automatically begins proper operation with the other disk drives. You do not need to set up or configure the new disk drive.
Replacing Disk Drives in 2U Series EX1260 and GC2000

Series EX1260 and GC2000 systems are equipped with replaceable, hot-swappable disk drives. You must use approved disk drives. To order disk drives, contact Riverbed Support at https://support.riverbed.com.
To replace a disk drive in the 2U Series xx60 and GC2000 systems 1. Open the bezel. See Opening the Bezel on page 6. 2. Identify the faulty disk drive. The Alarm Status page in the Management Console identifies the faulty disk drive. The disk drive LED is orange for failed drives. The drives are numbered in ascending order, from the upper-left corner to the lower-right corner. HDDs can be in any slot. SSDs can be in slots 8 through 11.
14
Replacing Power Supply Units
3. Press the orange release button and pull the drive handle toward you to release the disk drive.
4. Slide the faulty disk drive out of the slot. Make sure you remove the correct drive. 5. Open the new disk-drive handle by pressing the orange release button. 6. Slide in the new disk drive until it mates with the back connectors in the chassis. The disk drive LED lights blue when connected. 7. Press in the disk-drive handle to close. The new disk drive runs through a self-test automatically. The disk drive automatically begins proper operation with the other disk drives. You do not need to set up or configure the new disk drive.

The following section describes how to remove and replace a power supply unit in CX, EX, and Granite appliances.
Replacing Power Supply Units in 1U and 2U Appliances

This section describes how to replace a power supply in 1U Series CX1555 and EX1160 and 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 systems. These systems are equipped with replaceable, hotswappable power supply units.
15
Replacing Memory Modules
Caution: Use gloves when replacing the power supply units; they can become hot to the touch.
To replace power supply units in 1U and 2U Series xx55, xx60, and GC2000 systems 1. Locate the defective power supply unit and remove the power cord. 2. Press the release tab toward the black handle, and pull the power supply unit toward you.
Figure 1-14. Removing the Power Supply Unit from 1U and 2U Series xx55, xx60, and GC2000 Systems
Power Supply 0 (PS0) is on the left and Power Supply 1 (PS1) is on the right. 3. Pull the power supply unit out of the chassis.
Caution: Put the defective power supply unit aside; wait until it cools down before touching it.
4. Slide in the new power supply unit until it mates with the back connectors in the chassis. When the power supply unit is pushed all the way in, the button clicks to the right. 5. Plug the AC power cord into the new power supply unit.

The following section describes how to remove and replace memory modules in the x55, xx55, and xx60 series systems. This section includes the following procedures:

Replacing Memory Modules in Desktop Series CX555 and CX755 on page 17 Replacing Memory Modules in 1U Series CX1555 and EX1160 on page 18
16
Replacing Memory Modules in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 on page 22
Replacing Memory Modules in Desktop Series CX555 and CX755

The following section describes how to replace memory modules in Desktop Series CX555 and CX755 systems.
Important: You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules.
To replace the memory modules in the Desktop Series x55 systems 1. Power down the system. 2. Disconnect the system from the electrical outlet and peripherals. 3. Remove the chassis cover. See Removing the Chassis Cover on the Desktop Models on page 8.
Caution: Be careful not to touch the adjacent power supply unit. Touching the power supply unit could cause electric shock.
4. Press the ejector tabs on the memory slots down and outward, and gently pull the memory module out of the slot.
Figure 1-15. Accessing the Memory Modules
17
5. If you are replacing memory, remove the existing memory module and replace it with the approved memory module. 6. Align the memory-module edge connector with the slot alignment keys and insert it into the slot. The module slot has two alignment keys which let you install the module in only one direction.
Figure 1-16. Inserting and Securing the Memory Module in the DIMM Slot
7. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the module into the slot. 8. Ensure that all ejector tabs are in the upright locked position. 9. Replace the chassis cover. 10. Reconnect the power and power on the system.
Replacing Memory Modules in 1U Series CX1555 and EX1160

The following section describes how to replace memory modules in 1U Series CX1555 and EX1160 systems. The following diagram illustrates memory module slot locations in these systems.
Figure 1-17. Memory Module Slot Locations in 1U Series xx55 and xx60
18
When adding new memory to the 1U xx55 and xx60 appliances, add the memory in the black slots first. Once the black slots are full, populate the blue slots. Make sure the memory is equally distributed on both sides. To replace the memory modules in the 1U Series CX1555 and EX1160 systems 1. Power down the system. 2. Remove the chassis cover. See To remove the chassis cover on 1U Series CX1555 and EX1160 Systems on page 8. 3. To access CPU 1 memory modules, you must remove the PCIe enclosure. Remove the retaining screws of the PCIe enclosure on the back of the system.
Figure 1-18. Removing PCIe Enclosure Locking Screws
19
4. Lift the PCIe enclosure straight out of the system using the attached strap.
Figure 1-19. Removing PCIe Enclosure
5. Remove the two screws securing the cooling shroud.

Figure 1-20. Removing Cooling Shroud Screws
6. Lift the cooling shroud straight up and out of the system.
20
Caution: Lift the shroud straight up to avoid damaging any components of the system.
8. Remove the existing memory module and replace it with an approved memory module of the same size.
Important: Replacing the existing memory module with a module of a different size causes the system to fail. You must use approved memory modules. Contact Riverbed Support at https://support.riverbed.com to obtain the correct memory modules.
9. Align the memory-module edge connector with the slot alignment keys and insert it into the slot. The module slot has two alignment keys that allow you to install the module in only one direction.
Figure 1-22. Inserting the Memory Modules into the Connector Slot and Securing
10. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the module into the slot. 11. Ensure that all ejector tabs are in the upright locked position.
21
12. If necessary, replace the PCIe enclosure. 13. Replace the cooling shroud. 14. Replace the chassis cover. 15. Replace the power cords and peripherals. 16. Power on the system.
Replacing Memory Modules in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000
The following section describes how to replace memory modules in the 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 systems. The following diagram illustrates memory module slot locations in these systems.
Figure 1-23. Memory Module Slot Locations in 2U Series xx55 and xx60
When adding new memory to the 2U xx55 and xx60 appliances, add the memory in the black slots first. Once the black slots are full, populate the blue slots. Make sure the memory is equally distributed on both sides. To replace memory modules in the 2U Series xx55 and xx60 systems 1. Power down the system. 2. Open the chassis cover. See To remove the chassis cover on 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 systems on page 9.
22
3. To release the PCIe enclosure, remove the two retaining screws on the top of the enclosure and the two retaining screws on the rear panel.
Figure 1-24. Removing PCIe Enclosures
23
4. To remove the right and left PCIe enclosure from the chassis, place your fingers in the enclosure holes and lift straight up.
Figure 1-25. Removing the PCIe Enclosures from the Chassis
5. Remove the screws securing the cooling shroud to access the memory module slots.
Figure 1-26. Removing Cooling Shroud
Caution: Be careful not to damage any surrounding components when removing and installing the cooling shroud. Lift the shroud straight up to avoid damaging any components of the system.
24
6. Press the ejector tabs on the memory module slot down and outward and gently pull the memory module out of the slot.
7. Hold the memory module on the outside edges to prevent damage to the module.
Figure 1-28. Proper Handling of the Memory Module
8. Remove the existing memory module and replace it with an approved memory module of the same size. When adding memory, always replace the memory in the black slots first. Make sure the memory is equally distributed on both sides.
9. Align the memory-module edge connector with the slot alignment keys and insert it into the slot.
25
Replacing Fans
The module slot has two alignment keys which let you install the module in only one direction.
10. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the module into the slot. 11. Ensure that all ejector tabs are in the upright locked position. 12. Repeat Step 6 through Step 11 of this procedure to install the remaining memory modules. 13. Replace the cooling shroud. 14. Replace the chassis cover. 15. Plug in the power cords and the peripherals. 16. Power on the system.
Replacing Fans
The following section describes how to identify fan status and replace fans in the desktop series x55, the 1U and 2U series xx55 and xx60 and GC2000 appliances. The section includes the following topics:

Determining Fan Status on page 26 Replacing Fans in 1U Series CX1555 and EX1160 on page 27 Replacing Fans in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 on page 28
The 2U Series EX1260 and GC2000 systems contain with hot swappable fans. You must power down Desktop Series CX555, CX755, and 1U Series CX1555 and EX1160 prior to replacing fans.
Determining Fan Status

This section describes how to determine the status of individual fans in the system.
26
Replacing Fans
To determine fan status 1. Connect to the CLI. For details, see the Riverbed Command-Line Interface Reference Manual. 2. At the system prompt enter the show stats fan command.
amnesiac> show stats fan FanId RPM Min RPM Status 0 4963 1080 ok 1 4963 1080 ok 2 4821 1080 ok 3 4963 1080 ok 4 4963 1080 ok 5 4821 1080 ok
The output and number of fans vary depending on your system model.
Replacing Fans in 1U Series CX1555 and EX1160

This section describes how to replace fans in the 1U Series CX1555 and EX1160 systems. These models are equipped with five fans in a single casing. The fans are not hot-swappable; you must power down the system before replacing the fans.
Important: You must use approved fans. To order fans, contact Riverbed Support at https://support.riverbed.com.
To replace the fans in the 1U Series CX1555 and EX1160 systems 1. Remove the chassis cover. See To remove the chassis cover on 1U Series CX1555 and EX1160 Systems on page 8. 2. Unplug the fan cables from the cable jacks on the motherboard.
27
Replacing Fans
3. Pull the fan unit up and out of the chassis. The fans are encased in one unit.
Figure 1-30. Fan Cable Jacks and Removing Fan Unit
4. Seat the fan unit on the metal peg on the floor of the chassis. 5. Plug the cables of the replacement fan unit into the cable jacks. 6. Replace the chassis cover.
Note: If the RiOS IPMI alarm triggers when you open the chassis cover, run the clear hardware error-log command in the CLI to clear the alarm. For details, see the Riverbed Command-Line Interface Reference Manual.
Replacing Fans in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000

This section describes how to replace fans in the 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 systems. These models are equipped with four dual-unit hot-swappable fans, at the front of the chassis.
Important: You must use approved fans. To order fans, contact Riverbed Support at https://support.riverbed.com.
28
Replacing Fans
To replace the fans in the 2U Series systems 1. Remove the chassis cover. See To remove the chassis cover on 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 systems on page 9. 2. Identify the faulty fan. The appliance has 4 fan units, each with two fans.
Figure 1-31. Series CX5055, CX7055, EX1260, and GC2000 Fan Layout with Fan ID Numbers
29
Replacing Fans
3. Pull the fan release lever upward and pull the fan up from the chassis.
Figure 1-32. Removing the Fan in 2U Series EX1260 and GC2000
4. Plug the replacement fan into the chassis. 5. Replace the chassis cover.
Note: If the IPMI alarm triggers when you open the chassis cover, run the clear hardware error-log command in the CLI to clear the alarm. For details, see the Riverbed Command-Line Interface Reference Manual.
30
CHAPTER 2
Replacing Series xx50 Components
This chapter describes how to replace Series xx50 system components. It includes the following sections:

Before You Begin on page 31 Replacing Disk Drives on page 32 Replacing Power Supply Units on page 41 Replacing Memory on page 45 Replacing Fans on page 54
To access instructional videos describing how to identify specific Steelhead appliance models as well as how to replace disk drives for each model family, go to https://support.riverbed.com/kb/multimedia.htm.
Important: You must use approved components for the system to function properly. Installation of unapproved system components will result in boot failure. To order system components, contact Riverbed Support at https://support.riverbed.com.
Before You Begin

You need the following tools and equipment to replace system components:
You must use approved components for the system to function properly. Installation of unapproved system components will result in boot failure. To order system components, contact Riverbed Support at https://support.riverbed.com. An anti-static strap. When you replace system components you must wear a grounded ESD anti-static strap to protect the system hardware against electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment. For details, see Electrostatic Discharge Guidelines on page 2. Use the magnetic Phillips screwdriver enclosed with your shipment to remove screws in the system. The magnetic screwdriver ensures screws are not lost in the system.
31

The following sections describe how to replace system components in the Series xx50 hardware platforms.
Important: When you replace the disk drive, you must wear a grounded ESD anti-static strap to protect the system hardware against electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment.
If you have older hardware (for example, Series xx20), see the documentation set for RiOS v6.5.x or earlier. To service Model 50, 100, 200, and 300 disk drives, contact Riverbed Support at https://support.riverbed.com.
Replacing Disk Drives in Series 150, 250, and 550 Systems

Series 150, 250, and 550 systems are equipped with a replaceable disk drive. The disk drive is not hotswappable; you must first turn off the system and remove the power cord before you replace the disk drives. You must use approved disk drives. To order disk drives, contact your sales representative.
Caution: Series 150, 250, and 550 disk drives are not hot-swappable. You must turn off the system and remove the power cable before you replace the disk drive.
Caution: When removing or replacing disk drives, be careful not to touch the adjacent power supply unit. Touching the power supply unit can cause electric shock.
To replace the disk drive 1. Power down the Steelhead appliance. 2. Unplug the power cord from the AC circuit. 3. Remove the Steelhead appliance from its mounting rack, if necessary.
32
4. Remove the two locking screws on the back of the chassis.

5. Position your thumbs on the top of the appliance and slide the cover back from the chassis. 6. To remove the disk drive, unscrew the three screws and washers holding the disk drive casing to the chassis.
Caution: Use the magnetic screw driver that ships with the disk drive to remove the screws. Use caution when removing the screws and washers; do not drop them into the system.
Figure 2-2. Removing Disk Drive Screws
33
7. Remove the old disk drive with casing from the system. 8. Insert the new disk drive with casing in the same position and secure the casing with the three included screws. 9. Replace the system cover, making sure the tabs of the cover are under the front frame. 10. Plug the power cord into the AC circuit. 11. Power on the system. The new disk drive runs through a self-test automatically. You do not need to set up or configure the new disk drive.
Replacing Disk Drives in Series 1050 and 2050 Systems

The 1050U, 1050L, 1050M, and 1050H platforms are equipped with replaceable, non-hot-swappable disk drives. The 1050_LR, 1050_MR, 1050_HR, and 2050 systems are equipped with replaceable, hot-swappable disk drives. You must use approved disk drives. To order disk drives, contact your sales representative.
Important: The hard disk drives in Models 1050U, 1050L, 1050M, and 1050H are physically hot-swappable but cannot be removed while the system is powered on as this will disrupt system operation.
To replace the disk drive 1. For 1050U, 1050L, 1050M, and 1050H appliances, power down the Steelhead appliance and unplug the power cord from the AC circuit. 2. Open the bezel. Press the buttons on each side of the bezel and pull toward you.
34
The bezel remains attached to the system on hinges.

Figure 2-3. Removing the Bezel from the Steelhead Appliance
3. Identify the faulty disk drive. The Alarm Status page in the Management Console identifies the faulty disk drive. The drives are numbered in ascending order, from left to right (that is, 0, 1, 2, 3). On Series 2050, the bottom LED light indicates which drive to remove.
35
4. Press the orange release button to the left and pull the drive handle toward you to release the disk drive.
Figure 2-5. Pressing Orange Disk-Drive Release Button
5. Slide the faulty disk drive out of the slot. Make sure you remove the correct drive.
Figure 2-6. Removing and Replacing the Disk Drives
6. Open the new disk-drive handle by pressing the orange release button. 7. Slide in the new disk drive until it mates with the back connectors in the chassis. 8. Press in the disk-drive handle to close. 9. For 1050U, 1050L, 1050M, and 1050H appliances, plug the power cord into the AC circuit and power on the system. The new disk drive runs through a self-test automatically. The disk drive automatically begins proper operation with the other disk drives. You do not need to set up or configure the new disk drive.
36
Important: It takes approximately 3 to 4 hours, depending on the system load, to rebuild a new disk drive. When the disk drive has finished rebuilding, the system sends an email to the administrator user.
Replacing Disk Drives in Series 5050, 6050, IC 9350, and WWA xx10 Systems
Series 5050, 6050, IC 9350, WWA-510, WWA-710, WWA-2010, and WWA-3010 systems are equipped with replaceable, hot-swappable disk drives.
Important: Upgrading systems can impact the datastore. For example, upgrading from a 5050M to a 5050L clears the datastore, RSP data, PFS, and log files. For detailed information about the impact of upgrading your system on the datastore and RSP, see Platform Requirements on page 82.
You must use approved disk drives. To order disk drives, contact your sales representative.
To replace the disk drive 1. Open the bezel. Press the buttons on each side of the bezel and pull toward you.
37

Figure 2-7. Opening the Bezel on the Steelhead Appliance
2. Identify the faulty disk drive. The Alarm Status page in the Management Console identifies the faulty disk drive. The drives are numbered in ascending order, from left to right (that is, 0, 1, 2, 3). On Series 5050, 6050, IC 9350, WWA-510, WWA-710, WWA-2010, and WWA-3010 models the bottom LED light indicates which drive to remove.
3. Press the orange release button to the left and pull the drive handle toward you to release the disk drive. 4. Slide the faulty disk drive out of the slot.
38
Make sure you remove the correct drive.

5. Open the new disk-drive handle by pressing the orange release button. 6. Slide in the new disk drive until it mates with the back connectors in the chassis. 7. Press in the disk-drive handle to close. The new disk drive runs through a self-test automatically. The disk drive automatically begins proper operation with the other disk drives. You do not need to set up or configure the new disk drive. It takes approximately 3 to 4 hours, depending on the system load, to rebuild a new disk drive. The administrator user receives email when the disk drive has finished rebuilding.
Replacing Disk Drives in Series 7050L and 7050M Systems

Series 7050L and 7050M systems are equipped with replaceable, hot-swappable disk drives.
To replace the disk drive 1. Open the bezel. Press the buttons on each side of the bezel and pull toward you.
39

Figure 2-10. Opening the Bezel on the Steelhead Appliance
2. Identify the faulty disk drive. The Alarm Status page in the Management Console identifies the faulty disk drive.
Disk drive numbers 0 and 1 are HDD. Drive numbers 2 to 29 are SSD. A spare HDD is located in slot 31. 3. Press the release button to the right and pull the drive handle toward you to release the disk drive. 4. Slide the faulty disk drive out of the slot.
40
Make sure you remove the correct drive.

5. Open the new disk-drive handle by pressing the release button. 6. Slide in the new disk drive until it mates with the back connectors in the chassis. 7. Press in the disk-drive handle to close. The new disk drive runs through a self-test automatically. The disk drive automatically begins proper operation with the other disk drives. You do not need to set up or configure the new disk drive.

This section describes how to add or replace power supply units for the Series xx50 systems. This section includes the following procedures:

Adding or Replacing Power Supply Units in Series 1050 and 2050 Systems on page 41 Replacing Power Supply Units in Series 5050, 6050, IC 9350, and WWA xx10 Systems on page 44
Adding or Replacing Power Supply Units in Series 1050 and 2050 Systems
Series 1050 and 2050 systems are equipped with a replaceable, hot-swappable power supply unit. For redundant power supply, you can add a second power supply unit. This section describes how to add or replace a power supply unit in the Series 1050 and 2050. You must use approved power supply units. To order power supply units, contact your sales representative.
41
To replace a power supply unit 1. Locate the defective power supply unit and remove the power cord. Power Supply 0 (PS0) is on the left and Power Supply 1 (PS1) is on the right. 2. Press the green release tab toward the black handle, and pull the power supply unit toward you.
Figure 2-13. Back Panel View of the Power Supply Units
3. Pull the power supply unit out of the chassis.

Figure 2-14. Removing the Power Supply Unit
4. Slide in the new power supply unit until it mates with the back connectors in the chassis. When the power supply unit is pushed all the way in, the button clicks to the right. 5. Plug the AC power cord into the new power supply unit. To add a power supply unit 1. Power down the system. 2. Disconnect the system from the electrical outlet and peripherals. 3. Loosen the locking screw on the back of the chassis.
42
5. Remove the locking screw and the power supply slot-cover.

Figure 2-16. Removing Power Supply Locking Screw and Slot-Cover
6. Slide in the new power supply unit until it mates with the back connectors in the chassis.
43
When the power supply unit is pushed all the way in, the button clicks to the right.
Figure 2-17. Inserting the New Power Supply Unit
7. Replace the chassis cover. 8. Plug the AC power cord into the new power supply unit.
Replacing Power Supply Units in Series 5050, 6050, IC 9350, and WWA xx10 Systems
Series 5050, 6050, IC 9350, WWA-510, WWA-710, WWA-2010, and WWA-3010 systems are equipped with replaceable, hot-swappable power supply units.
Important: You must use approved power supply units. To order power supply units, contact your sales representative.
To replace a power supply unit 1. Locate the defective power supply unit and remove the power cord. Power Supply 0 (PS0) is on the bottom and Power Supply 1 (PS1) is on the top.
44
Replacing Memory
2. Press the green release tab toward the black handle, and pull the power supply unit out of the chassis.
Figure 2-18. Pulling Out the Power Supply Unit
3. Slide in the new power supply until it mates with the back connectors in the chassis. When the power supply unit is pushed all the way in, the button clicks to the right. 4. Plug the AC power cord into the new power supply unit.
Replacing Memory
This section describes how to replace memory in the Series xx50 systems.
DIMM Slot Locations

System memory modules and slot locations vary according to the motherboard in your system. Before you begin, you must obtain the correct replacement memory and slot location from Riverbed Support. The following figures identify the slot location for the memory modules according to the hardware platform.

DIMM Slot Locations in Series 150, 250, and 550 Platforms on page 46 DIMM Slot Locations in Series 1050 and 2050 Platforms on page 46 DIMM Slot Locations in Series 5050, 6050, 7050, IC 9350, and WWA xx10 Systems on page 47
45
Replacing Memory
DIMM Slot Locations in Series 150, 250, and 550 Platforms

The following diagram illustrates the memory module slot locations for Series 150, 250, and 550 systems.
Figure 2-19. Memory Module Slots in Series 150, 250, and 550 Platforms
DIMM Slot Locations in Series 1050 and 2050 Platforms

The following diagram illustrates the memory module slot locations for Series 1050 and 2050 systems.
Figure 2-20. Memory Module Slots in Series 1050, 2050 Platforms
46
Replacing Memory
DIMM Slot Locations in Series 5050, 6050, 7050, IC 9350, and WWA xx10 Systems
The following diagram illustrates the memory module slot locations for Series 5050, 6050, 7050, IC 9350, WWA-510, WWA-710, WWA-2010, and WWA-3010 systems.
Figure 2-21. Memory Module Slots in Series 5050, 6050, 7050, IC 9350, WWA xx10 Platforms
Replacing Memory Modules in the 150, 250, and 550 Systems

The following section describes how to replace memory modules in a Series 150, 250, and 550 system. Before you begin, work with Riverbed Support at https://support.riverbed.com to determine the type of memory for the motherboard in your system and to determine the correct slot location for the memory. System memory modules and slot locations vary according to the motherboard in your system. When replacing memory, you must use approved memory modules. Contact your Riverbed sales representative to obtain the correct memory modules.
Important: When you replace memory modules, you must wear a grounded ESD anti-static strap to protect the system hardware against electrostatic discharge. Make sure that the strap makes skin contact prior to handling equipment. For details, see Electrostatic Discharge Guidelines on page 2.
To replace the memory modules 1. Power down the system. 2. Disconnect the system from the electrical outlet and peripherals.
47
Replacing Memory
3. Remove the two locking screws on the back of the chassis.

4. Position your thumbs on the top of the appliance and slide the cover back from the chassis. 5. Carefully lift the cover away from the system. 6. Press the ejector tabs on the memory slots down and outward, and gently pull the memory module out of the slot.
Caution: Be careful not to touch the adjacent power supply unit. Touching the power supply unit could cause electric shock.
48
Replacing Memory
7. If you are replacing memory, remove the existing memory module and replace it with the approved memory module. 8. Align the memory-module edge connector with the slot alignment keys and insert it into the slot. The module slot has two alignment keys which allow you to install the module in only one direction.
9. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the module into the slot. 10. Ensure that all ejector tabs are in the upright locked position. 11. Replace the chassis cover.
Replacing Memory Modules in 1U Series xx50 Systems

The following section describes how to replace memory modules in a 1U system. Before you begin, you must obtain the correct replacement memory and slot location from Riverbed Support. System memory modules and slot locations vary according to the motherboard in your system. Contact Riverbed Support at https://support.riverbed.com to determine the type of system memory and slot location for the motherboard in your system.
To replace the memory modules 1. Power down the system. 2. Disconnect the system from the electrical outlet and peripherals. 3. Carefully lift the cover away from the system.
49
Replacing Memory
6. Align the memory-module edge connector with the slot alignment keys and insert it into the slot. The module slot has two alignment keys which allow you to install the module in only one direction.
7. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the module into the slot. 8. Ensure that all ejector tabs are in the upright locked position. 9. Repeat steps 3 through 7 of this procedure to install the remaining memory modules. 10. Replace the chassis cover.
50
Replacing Memory
Replacing Memory Modules in 3U Series xx50 Systems

The following section describes how to replace memory modules in 3U systems. Before you begin you must obtain the correct replacement memory and slot location from Riverbed Support. System memory modules and slot locations vary according to the motherboard in your system. Contact Riverbed Support at https://support.riverbed.com to determine the type of system memory and slot location for the motherboard in your system.
To remove the system cover 1. Power down the system. 2. Disconnect the system from the electrical outlet and peripherals. 3. Remove the top cover of the chassis. To access the memory modules in the Series 5050, 6050, 7050, IC 9350, WWA-510, WWA-710, WWA-2010, and WWA-3010 systems, you must remove the system cooling shroud. The following figures illustrate the necessary steps to remove the cooling shroud.
51
Replacing Memory
To remove the cooling shroud 1. Using a magnetic Phillips screwdriver, remove the two screws securing the cooling shroud to the motherboard.
Figure 2-27. Removing the Securing Screws
2. Release the motherboard locking screw at the back of the chassis and pull the motherboard handle downward and slide the motherboard out 1-2 inches from the chassis to release the cooling shroud. Lift the cooling shroud straight up and out of the system.
Caution: Be careful not to damage any surrounding components when removing and installing the cooling shroud. Lift the shroud straight up to avoid damaging any components of the shroud.
52
Replacing Memory
Figure 2-28. Sliding the Motherboard Outward to Release the Cooling Shroud
To replace the memory modules 1. Press the ejector tabs on the memory module slot down and outward and gently pull the memory module out of the slot.
2. Hold the memory module on the outside edges to prevent damage to the module.
Figure 2-30. Proper Handling of the Memory Module
53
Replacing Fans
5. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the module into the slot. 6. Ensure that all ejector tabs are in the upright locked position. 7. Repeat steps 3 through 7 of this procedure to install the remaining memory modules. 8. Replace the chassis cover.
Replacing Fans
The following section describes how to replace fans in the Series xx50 systems. These systems are equipped with hot-swappable fans.
Determining Fan Status

This section describes how to determine the status of individual fans in the system. To determine fan status 1. Connect to the CLI. For details, see the Riverbed Command-Line Interface Reference Manual. 2. At the system prompt enter show stats fan:
54
Replacing Fans
amnesiac> show stats fan FanId RPM Min RPM Status 0 4963 1080 ok 1 4963 1080 ok 2 4821 1080 ok 3 4963 1080 ok 4 4963 1080 ok 5 4821 1080 ok
The output and number of fans will vary depending on your system model.
Replacing Fans in Series 1050 and 2050 Systems

This section describes how to replace the fans in Series 1050 and 2050 systems. During replacement, you must use approved fans. To order replacement fans, contact Riverbed Support or your sales representative.
Fan Locations in Series 1050 and 2050

This section provides an overview of fan locations and fan ID numbers in Series 1050 and 2050. Most 1050 and 2050 models are equipped with five single-unit fans at the front of the chassis.
Fan ID 1 2 3 5 7 Physical Motherboard Jack ID Fan 0 Fan 1 Fan 2 Fan 3 Fan 4
Figure 2-32. Series 1050, 2050 Single-Unit Fan Layout with Fan ID Numbers
55
Replacing Fans
Early shipments of the Series 1050 and 2050 contain three single-unit fans and two dual-unit fans. Dual-unit fans are two fans encased in a single housing unit. Fans 3, 4 are a unit and fans 5, 6 are a unit.
Fan ID 1 2 3, 4 5, 6 7 Physical Motherboard Jack ID Fan 0 Fan 1 Fan 2 Fan 3 Fan 4
If your appliance has a dual-unit fan that fails, the replacement fan will be a single-unit fan. If you are replacing a dual-unit fan with a single-unit fan, you need a supported software version. Minimum software versions are RiOS 4.1.7d, 5.0.5b, and 5.5.0a.
Figure 2-33. Dual-Unit Fans
Note: The dual-unit cooling fans can be noisy. Riverbed provided a fan replacement kit to replace the dual-unit fans with single-unit fans. For detailed instructions, see Installing Quiet Kit Fans in the Series 1050 and 2050 at https://support.riverbed.com/download.htm?filename=doc/technotes/1050_2050_quiet_fans.pdf
To replace fans in the Series 1050 and 2050 appliances 1. Loosen the locking screw on the back of the chassis.
56
Replacing Fans
3. Identify the faulty fan. See Fan Locations in Series 1050 and 2050 on page 55. 4. To access the fan cable jacks, lift the air duct cover from the back and set safely aside.
Figure 2-35. Removing Air Duct Cover
57
Replacing Fans
5. Unplug the fan cable from the fan cable jack.

Figure 2-36. Fan Cable Jack
6. After you have unplugged the fan cable from the jack, pull out the old fan.
Figure 2-37. Removing Single-Unit Fan
7. Route the fan cable under the chassis support beam. 8. Plug the cable of the replacement fan into the fan cable jack. 9. Seat the fan on the metal peg on the floor of the chassis. The correct direction of fan airflow is toward the back of the chassis.
58
Replacing Fans
10. To replace the air-duct cover, line up the tabs at the front of the cover with the grooves in the backplane wall. 11. Replace the chassis cover.
Note: The RiOS IPMI alarm triggers when the chassis cover opens on these models while the system is running. To clear this alarm, run the clear hardware error-log command in the CLI. For details, see the Riverbed Command-Line Interface Reference Manual.
Replacing Fans in the Series 5050, 6050, 7050, IC 9350, and WWA xx10 Systems
This section describes how to replace fans in the Series 5050, 6050, 7050, IC 9350, WWA-510, WWA-710, WWA-2010, and WWA-3010. These models are equipped with four hot-swappable fans at the front of the chassis and two hot-swappable fans at the back of the chassis.
Important: You must use approved fans. To order fans, contact your sales representative.
59
Replacing Fans
Fan Locations
This section provides an overview of fan locations and fan labels in Series 5050, 6050, 7050, IC 9350, WWA510, WWA-710, WWA-2010, and WWA-3010. These models are equipped with four fans at the front of the chassis and two fans at the back.
Fan ID 1 2 3 4 5 6 Physical Label Fan 1 Fan 2 Fan 3 Fan 4 Fan 5 Fan 6
Figure 2-38. Series 5050, 6050, 7050, IC 9350, WWA xx10 Fan Layout with Fan ID Numbers
To replace the front fans 1. To open the bezel press the buttons on each side of the bezel and pull toward you.
60
Replacing Fans

Figure 2-39. Opening the System Bezel
2. To remove the front system cover press in the two buttons on top of the cover and slide the cover forward, then lift up and away from the chassis.
Figure 2-40. Removing the Front System Cover
3. Identify the faulty fan.
61
Replacing Fans
4. Pull the fan release lever upwards and pull the fan up from the chassis.
Figure 2-41. Releasing the Fan
5. Plug the replacement fan into the chassis. 6. Replace the chassis front cover. To replace the front cover insert the rear edge of the front cover below the front edge of the rear cover.
Note: The RiOS IPMI alarm triggers when the chassis cover opens on these models while the system is running. To clear this alarm, run the clear hardware error-log command in the CLI. For details, see the Riverbed Command-Line Interface Reference Manual.
62
Replacing Fans
To replace the rear fans 1. To remove the rear system cover, release the two locking screws on the back of the system.
Figure 2-42. Releasing Locking Screws
2. Slide the rear cover backward several inches, then lift up and away from the chassis.
Figure 2-43. Removing the Rear Cover from the Chassis
3. Identify the faulty fan.
63
Replacing Fans
4. Press the buttons on the top of the fan inwards and pull the fan up from the chassis.
Figure 2-44. Releasing the Fan
5. Plug the replacement fan into the chassis. 6. Replace the chassis cover.
Note: The RiOS IPMI alarm is triggered when the chassis cover is opened on these models while the system is running. To clear this alarm, run the clear hardware error-log command in the CLI. For details, see the Riverbed Command-Line Interface Reference Manual.
Replacing the Motherboard in 7050 Systems

For the 7050 appliance, you can replace the motherboard. Work with Riverbed Support to complete these steps.
Tip: A video showing these instructions is on the Riverbed Support Site: https://support.riverbed.com/kb/multimedia.htm.
To replace a motherboard in a 7050 appliance: 1. Power down the system. 2. Disconnect the power cord. 3. Remove the cover.
64
Replacing Fans
4. Loosen the motherboard locking screw at the back of the chassis and pull the motherboard handle downward. The motherboard will slide out 1 to 2 inches from the chassis. 5. Continue sliding the motherboard completely from the chassis.
Caution: Be sure to use both hands as the motherboard is heavy.
6. Following the same procedure, remove the replacement motherboard from the chassis. Each motherboard ships within a chassis. 7. Place the two motherboards side by side. This helps transfer the appropriate components. 8. Using a Phillips screwdriver, remove the flash drive from the replacement motherboard. 9. Discard this flash drive. 10. Remove the flash drive from the failed motherboard and add it to the replacement motherboard. Align the pins and secure the flash drive with the Phillips screw. 11. Move the network cards from the failed motherboard to the replacement motherboard. Move the cards one at a time and keep the cards in the same positions. You will need to remove the slot covers for each network card to transfer. See the Network Interface Card Installation Guide for details. 12. Move the SDR acceleration card to the new motherboard. Use the same procedure as you did with the network cards. 13. Insert the new motherboard into the chassis. Carefully align it inside the chassis, and slide it into place. 14. For the last inch, move the handle into the upright position and secure it with the locking screw. 15. Replace the back cover and secure it with the fasteners. 16. Connect the power and start the appliance. 17. From the command line, enter configuration mode and type show licenses. The output indicates the existing licenses are invalid. 18. Write down the MAC addresses of primary, aux, lan0_0, wan0_0, lan0_1 and wan0_1 19. Run the CLI command support motherboard update.
Important: When you run the command, do not press CTRL-C before the command completes. You will destroy the BIOS. Restart the appliance when prompted using the reload command.
65
Replacing Fans
The commands take a while to complete as they copy the BIOS and reconfigure the MAC addresses. The support motherboard update command is a hidden command. 20. When prompted, reboot the appliance using the reload command. 21. Once the appliance reboots, run the command show licenses and ensure that the licenses are valid. 22. Verify the MAC addresses of primary and aux interfaces. The primary and aux interfaces should have new MAC addresses. The MAC addresses of lan0_0, wan0_0, lan0_1 and wan0_1 remain the same.
66
CHAPTER 3
Upgrading Series xx55, xx60, and GC2000 Systems
This chapter describes how to upgrade a Series xx55, xx60, and GC2000 systems. It includes the following sections:

Overview on page 67 Installing Licenses and Activating Specifications on page 71 Installing Hardware for Model Upgrades on page 75 Upgrading Memory for EX1260 Appliances on page 79
Overview
A model upgrade enables you to add a license to an existing Series xx55, xx60, and GC2000 appliance to increase the capacity and the model number of the appliance within its platform family. You can install licenses using the Riverbed Command-Line Interface (CLI) or the Steelhead Management Console. Model upgrades always preserve the configuration of the appliance. In some cases, model upgrades require the installation of additional disk drives and memory modules. Upgrades that require the installation of additional hardware do not preserve the datastore.
67
Overview
Model Upgrades and Platform Requirements

The table in this section describes the available model upgrades, the system requirements for the upgrade, and the impact of the upgrade on the appliance.
Source Model CX255U CX255U CX255U CX255L CX255L CX255M CX555M CX755L CX755L Destination Model CX255L CX255M CX255H CX255M CX255H CX255H CX555H CX755M CX755H Upgrade Requirements License only License only License only License only License only License only License only License only License and Hardware Kit License and Hardware Kit License only License and Hardware Kit License and Hardware Kit License only License only License only License only License only License only License only Minimum Software Version RiOS v8.0.3a, v8.5.1 RiOS v8.0.3a, v8.5.1 RiOS v8.0.3a, v8.5.1 RiOS v8.0.3a, v8.5.1 RiOS v8.0.3a, v8.5.1 RiOS v8.0.3a, v8.5.1 RiOS v6.5.4, v7.0.1 RiOS v6.5.4, v7.0.1 RiOS v8.0.3, v8.5 RiOS v8.0.3, v8.5 RiOS v6.5.4, v7.0.1 RiOS v8.0.3, v8.5 RiOS v8.0.3, v8.5 RiOS v7.0.5, v8.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 Impact on Datastore None None None None None None None None Clears datastore and log files Clears datastore and log files None Clears datastore and log files Clears datastore and log files None None None None None None None Impact on Configuration None None None None None None None None None Reboot Required No No No No No No No No Yes
CX755M
CX755H
None
Yes
CX1555L CX1555L
CX1555M CX1555H
None None
No Yes
CX1555M
CX1555H
None
Yes
CX5055M EX560L EX560L EX560M EX560G EX560G EX560G
CX5055H EX560M EX560H EX560H EX560L EX560M EX560H
None None None None None None None
No No No No Yes Yes Yes
68
Overview
Source Model EX760L EX760L EX760M EX1160L EX1160L EX1160M EX1160G EX1160G EX1160G EX1260L EX1260L EX1260M EX1260G EX1260G EX1260G EX1360G EX1360L GC2000L GC2000L GC2000L GC2000M GC2000M
Destination Model EX760M EX760H EX760H EX1160M EX1160H EX1160H EX1160L EX1160M EX1160H EX1260M EX1260H EX1260H EX1260L EX1260M EX1260H EX1360L EX1360M GC2000M GC2000H GC2000VH GC2000H GC2000VH
Upgrade Requirements License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only License only
Minimum Software Version EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 1.0 EX 2.5 EX 2.5 Granite 1.0 Granite 1.0 Granite 1.0 Granite 1.0 Granite 1.0
Impact on Datastore None None None None None None None None None None None None None None None None None None None None None None
Impact on Configuration None None None None None None None None None None None None None None None None None None None None None None
Reboot Required No No No No No No Yes Yes Yes No No No Yes Yes Yes Yes Yes No No No No No
Note: The CX7055 models do not provide a model upgrade through a license. To upgrade these systems, you need to exchange the appliance. During this upgrade, there is no data store migration. For more information about this upgrade, contact Riverbed Support.
69
Overview
Hardware Upgrade Kits

Some model upgrades require the installation of hardware. The hardware required for your model upgrade is contained in the Upgrade Kit shipped to you. The following table lists the Upgrade Kit part numbers and hardware contents for xx55 series model upgrades requiring additional hardware.
Upgrade CX755L--->CX755H Upgrade Kit Part Number UPG-CXA-755-L-H Memory Modules Included in Kit 1 x 2 GB Memory Module Hard Disks Included in Kit Hard disk casing with 1 x 250 GB HDD and 1 x 260 GB SSD Hard disk casing with 1 x 250 GB HDD and 1 x 260 GB SSD 2 x 160 GB SSD Disks 2 x 160 GB SSD Disks
CX755M--->CX755H
UPG-CXA-755-M-H
1 x 2 GB Memory Module
CX1555L--->CX1555H CX1555M--->CX1555H
UPG-CXA-1555-L-H UPG-CXA-1555-M-H
None None
For instructions on installing required hardware, see Installing Hardware for Model Upgrades on page 75.
Basic Steps
You perform the following steps to upgrade a model. To perform a license-only upgrade 1. Install the model upgrade license. You can install the model upgrade license in the CLI or the Management Console. For detailed information, see Installing Licenses and Activating Specifications on page 71. After you install the license, the system indicates the model specifications available and if hardware is required for activation. 2. Stop the service. You need to stop the Steelhead optimization service to activate a model upgrade specification. 3. Activate the specification. Activate the model upgrade specification in the CLI or the Management Console. For detailed information see Installing Licenses and Activating Specifications on page 71. 4. Reboot the system (if needed). The system notifies you if a reboot is necessary. 5. Restart the service.
70
Installing Licenses and Activating Specifications
To perform a license and hardware kit upgrade 1. Install the model upgrade license. You can install the model upgrade license in the CLI or the Management Console. For detailed information, see Installing Licenses and Activating Specifications on page 71. After you install the license, the system indicates the model specifications available and if hardware is required for activation. 2. Stop the service. You need to stop the Steelhead optimization service to activate a model upgrade specification. 3. Activate the specification. Activate the model upgrade specification in the CLI or the Management Console. For detailed information see Installing Licenses and Activating Specifications on page 71. When you activate the specification for an upgrade requiring hardware changes, the system shuts down. 4. Install the required hardware. For detailed information, see Installing Hardware for Model Upgrades on page 75. 5. Power on the appliance. The system reformats the hard drives and completes the upgrade.

The following section describes how to install model upgrade licenses and activate model specifications using the CLI or the Management Console. After you install a model upgrade license, you must stop the Steelhead service to activate the model specification.
Model Upgrades Using the CLI

The following section describes how to install a model upgrade license and activate a specification using the CLI. 1. Connect to the Riverbed CLI. For detailed information on using the CLI, see the Riverbed Command-Line Interface Reference Manual. 2. Enter enable mode; at the system prompt, enter enable:
amnesiac > enable
3. Enter configuration mode; at the system prompt, enter configure terminal:

amnesiac # configure terminal amnesiac (config) #
71
4. To view current and available model specifications, enter show hardware spec:
amnesiac (config) # show hardware spec Spec Description - ------ ---------------------------------------------------------------------* EX760L BW Limit: 10000 Kb/s Connection Limit: 900 EX760M BW Limit: 10000 Kb/s (activation requires license) EX760H BW Limit: 20000 Kb/s (activation requires license) * = active Connection Limit: 1500 Connection Limit: 2300
5. Install the model upgrade license; enter license install <license key>:
amnesiac (config) # license install LIC-EXAMPLE-EX760H-0000-0000-0-000X-0XX0
Important: It is recommended to write the license to memory after it has been installed.
6. Write the model upgrade license to memory; enter write memory:

amnesiac (config) # write memory
7. To view licenses installed on the appliance, enter show licenses:

amnesiac (config) # show licences LIC-EXAMPLE-EX760H-0000-0000-0-000X-0XX0 Index: 6 Feature: MSPECEX760H Valid: yes Active: yes
8. To view the available model upgrade specification, enter show hardware spec:
amnesiac (config) # show hardware spec Spec Description - ------ ---------------------------------------------------------------------EX760L BW Limit: 10000 Kb/s Connection Limit: 900 (activation requires license) EX760M BW Limit: 10000 Kb/s Connection Limit: 1500 (activation requires license) * EX760H BW Limit: 20000 Kb/s Connection Limit: 2300 * = active
9. Stop the optimization service; enter no service enable:

amnesiac (config) # no service enable Terminating optimization service.......
Important: You must stop the optimization service prior to model upgrade activation.
10. Activate the model specification; enter hardware spec activate <model number>
amnesiac (config) # hardware spec activate EX760H Appliance upgrade to EX760H successful
72
Important: Upgrades that require additional hardware automatically shut down the appliance after you activate the model upgrade specification. Install the new hardware and power on the system. The system reformats the drives and completes the upgrade.
11. To restart the optimization service for model upgrades that do not require a reboot, enter restart:
amnesiac (config) # restart Terminating optimization service...... Relaunching optimization service.
Important: After upgrading a model, you need to reapply admission control overrides relative to the default admission control values of the new model.
Model Upgrades Using the Management Console

The following section describes how to install a model upgrade license and activate the specification using the Steelhead Management Console. For more information on using the Management Console, see the Steelhead Appliance Management Console Users Guide. To install a model upgrade license using the Management Console 1. Choose Configure > Maintenance > Licenses to display the Licenses page.
Figure 3-1. Licenses Page in the Management Console
73
2. Click Add a New License to display the text box to add a new license. 3. Copy and paste the license key into the text box. 4. Click Add to add the license. 5. Click Save to save your settings permanently. To activate a model upgrade specification using the Management Console 1. Choose Configure > Maintenance > Services to display the Services page. 2. Under Optimization Service click Stop to stop the Steelhead service. 3. Choose Configure > Maintenance > Licenses to display the Licenses page. The hardware model specifications appear at the bottom of the page. The current specification appears in bold.
Figure 3-2. Hardware Model Specifications Appear on the Licenses Page of the Management Console
4. Select the model specification you want to activate. If a model specification requires an appliance reboot after activation, the message activation reboots appliance appears. 5. Click Apply.
Important: Upgrades that require additional hardware automatically shut down the appliance after you activate the model upgrade specification. Install the new hardware and power on the system. The system reformats the drives and completes the upgrade.
6. If your model upgrade does not require the installation of additional hardware, click the Restart icon to restart the optimization service. When the upgrade is complete, the appliance is transformed into the new model. The model number appears on the appliance banner in the upper-right corner of the screen. The appliance retains its original serial number.
Important: After upgrading a model, you need to reapply admission control overrides relative to the default admission control values of the new model.
74
Installing Hardware for Model Upgrades

This section describes how to install the hardware for model upgrades from CX755L and CX755M to CX755H and from CX1555L and CX1555M to CX1555H models. It includes the following sections:

Installing Required Memory and Disk Drives for CX755H Upgrades on page 75 Replacing Hard Disk Drives for CX1555H Upgrades on page 77
For model upgrades that require additional hardware, you can install the license but cannot activate the specification until you install the required hardware.
Important: Model upgrades that require additional hardware do not preserve the datastore.
Installing Required Memory and Disk Drives for CX755H Upgrades

This section describes how to install memory modules and replacement disk drives for CX755L and CX755M to CX755H upgrades. For the disk drive upgrade, you replace the hard drive casing that contains two HDDs with a new casing that contains one SSD and one HDD.
Important: When you install or replace memory modules, you must wear a grounded ESD strap. For details, see Electrostatic Discharge Guidelines on page 2.
To upgrade memory and disk drives for CX755 model upgrades 1. When you activate the upgrade license, the system shuts down. 2. Disconnect the system from the electrical outlet. 3. Remove the chassis cover. 4. Install the Upgrade Kit memory module in DIMM slot 1. Series CX755L and CX755M ship with a 2 GB memory module installed in DIMM slot 0; install the Upgrade Kit memory module in DIMM slot 1.
75
Important: If you do not install the memory module in the correct slot the system does not function properly.
Figure 3-3. Adding Memory Modules for CX755 Upgrades
6. Ensure that all ejector tabs are in the upright locked position. 7. To remove the disk drive, remove the three screws and washers holding the disk drive casing to the chassis.
Caution: Use a magnetic screwdriver to remove the screws. Use caution when removing the screws and washers; do not drop them into the system.
76
8. Pull the entire disk drive casing upward and out of the chassis.
Figure 3-5. Removing the Disk Drive Casing from Chassis
9. Insert the new disk drive with casing in the same position and secure the casing to the chassis with the three screws. 10. Replace the system cover, making sure the tabs of the cover are under the front frame. 11. Plug the power cord into the AC circuit. 12. Power on the system. The system automatically reformats the new drive. You do not need to set up or configure the new disk drive.
Replacing Hard Disk Drives for CX1555H Upgrades

This section describes how to install disk drives for CX1555H upgrades. For the upgrade, you replace two HDDs with two SSDs. To upgrade the disk drives in the CX1555 systems 1. When you activate the upgrade license, the system shuts down. 2. Open the bezel.
77
See Opening the Bezel on page 6. 3. Identify the hard disk drives to replace. The drives are numbered in ascending order, from left to right (that is, 0, 1, 2, 3). You replace disks in slots 2 and 3.
4. Press the orange release button and pull the drive handle toward you.
5. Slide the disk drive out of the slot. Make sure you remove the correct drive. 6. Open the new disk-drive handle by pressing the orange release button. 7. Slide in the new disk drive until it mates with the back connectors in the chassis. The disk drive LED lights blue when connected. 8. Press in the disk-drive handle to close. 9. Restart the appliance. The disk drive automatically begins proper operation with the other disk drives. You do not need to set up or configure the new disk drive.
78
Upgrading Memory for EX1260 Appliances

The Steelhead EX1260 supports two memory upgrades. This section describes the memory placement for each upgrade. The following illustration shows the memory slot locations for the EX1260.
Figure 3-8. Memory Module Slot Locations in EX1260 Appliances
Upgrading to 32 GB
You can upgrade a 1260-2TB from 24 GB to 32 GB memory. The 24 GB configuration includes six 4 GB DIMMS. The upgrade kit contains two additional 4 GB DIMMS. Add the additional DIMMS to the two remaining open slots. For detailed instructions for adding memory to the system, see Replacing Memory Modules in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 on page 22.
Upgrading to 64 GB
You can upgrade a 1260-4TB from 32 GB to 64 GB. The 32 GB configuration includes four 8 GB DIMMS. The upgrade kit contains four additional 8 GB DIMMS. Add the additional DIMMS to the four remaining open slots. For detailed instructions for adding memory to the system, see Replacing Memory Modules in 2U Series CX5055, CX7055, EX1260, EX1360, and GC2000 on page 22.
79
80
CHAPTER 4
Upgrading Series xx50 Systems
This chapter describes how to upgrade a Series xx50 model within its platform family to increase the appliance optimization and storage capacities. It includes the following sections:

Overview on page 81 Installing Licenses and Activating Specifications on page 86 Installing Hardware for Basic Model Upgrades on page 91 Installing Hardware for RAID Model Upgrades on page 94
Important: After upgrading a model, desired admission control overrides must be reapplied relative to the default admission control values of the new model.
Important: You must use approved hardware for the system to function properly. Installation of unapproved hardware can result in boot failure. To order Upgrade Kits, contact Riverbed Support at https://support.riverbed.com.
Overview
A model upgrade enables you to add a license and hardware to an existing Series xx50 appliance to increase the capacity and model number of the Steelhead appliance, within its platform family. Model upgrades increase the WAN capacity and total number of optimized TCP connections for the appliance, RAID model upgrades also increase the size of the datastore. Model upgrades require a license, and in some cases the installation of additional hard disk drives and memory modules. Licenses can be installed using the Riverbed Command-Line Interface (CLI) or the Steelhead Management Console. Upgrades that require the installation of additional hardware do not preserve the datastore. Model upgrades always preserve the configuration of the appliance.
81
Overview
Platform Requirements
Basic model upgrades require RiOS software v4.1.9d, v5.0.7e, v5.5.2d or later. RAID model upgrades require RiOS software v5.0.9, v5.5.4 or later. Model upgrades always require a license, and in some cases require the installation of additional hard disk drives and memory modules. The following section describes the model upgrades available within an appliance family, the minimum required RiOS software version, and the impact on the appliance datastore, RSP and PFS data.
Platform Requirements for Basic Model Upgrades

The following table describes the platform requirements for basic model upgrades.
Source Model 250L Destination Model 250M Upgrade Requirements License only Minimum RiOS Version v4.1.9d v5.0.7e v5.5.2d 250L 250H License only v4.1.9d v5.0.7e v5.5.2d 250M 250H License only v4.1.9d v5.0.7e v5.5.2d 550M 550H License only v4.1.9d v5.0.7e v5.5.2d 1050L 1050M License only v4.1.9d v5.0.7e v5.5.2d 1050L 1050H License and Hardware Kit v4.1.9d v5.0.7e v5.5.2d 1050M 1050H License and Hardware Kit v4.1.9d v5.0.7e v5.5.2d 2050L 2050M License only v4.1.9d v5.0.7e v5.5.2d 2050M 2050H License only v4.1.9d v5.0.7e v5.5.2d None None No None None No Clears: Datastore None Yes Clears: Datastore None Yes None None No None None No None None No None None No Impact on Datastore None Impact on Configuration None Reboot Required No
82
Overview
Source Model 2050M
Destination Model 2050H
Upgrade Requirements License only
Minimum RiOS Version v4.1.9d v5.0.7e v5.5.2d
Impact on Datastore None
Impact on Configuration None
Reboot Required No
5050L
5050M
License only
v5.5.7 v6.0.2
None
None
No
5050L
5050H
License and Hardware Kit
v5.5.7 v6.0.2
Clears: Datastore RSP Data PFS Log Files
None
Yes
5050M
5050H
v4.1.9d v5.0.7e v5.5.2d
None
Yes
Platform Requirements for RAID Model Upgrades

The following table describes the platform requirements and datastore impact for RAID model upgrades.
Important: Both disk partitions must have software versions, v5.0.9, v5.5.4 or later, that support RAID models to perform a RAID model upgrade.
Important: After a model has been upgraded to a RAID model, it is not possible to downgrade the software version to a release previous to v5.0.9 or v5.4.4.
Source Model 1050L
Destination Model 1050_LR
Upgrade Requires License and Hardware Kit
Minimum RiOS Version v5.0.9 v5.5.4
Impact on Datastore Clears: Datastore RSP Data PFS Log Files
Reboot Required Yes
1050M
1050_MR
v5.0.9 v5.5.4
None
Yes
83
Overview
Source Model 1050H
Destination Model 1050_HR
Upgrade Requires License and Hardware Kit
Minimum RiOS Version v5.0.9 v5.5.4
Impact on Datastore Clears: Datastore RSP Data PFS Log Files
Reboot Required Yes
1050_LR
1050_MR
License only
v5.0.9 v5.5.4
None
None
No
1050_LR
1050_HR
License and Hardware Kit License and Hardware Kit
v5.0.9 v5.5.4 v5.0.9 v5.5.4
Clears: Datastore Clears: Datastore
None
No
1050_MR
1050_HR
None
No
Upgrade Kit Hardware Contents

Model upgrades always require a license, and in some cases require the installation of hard disk drives and memory modules. The following section lists the contents of the Upgrade Kits, including hardware for basic upgrades and RAID upgrades.
Model Upgrade Licenses - Model upgrade licenses are installed using the CLI, or the Management Console. For instructions on installing upgrade licenses, see Installing Licenses and Activating Specifications on page 86. Basic Model Upgrade Kit Hardware Contents - Some model upgrades require the installation of hardware. The hardware required for your model upgrade is contained in the Upgrade Kit shipped to you. For instructions on installing required hardware, see Installing Hardware for Basic Model Upgrades on page 91.
The following table describes the Upgrade Kit part numbers and hardware contents for model upgrades requiring additional hardware.
Upgrade 1050L--->1050H 1050M--->1050H 5050L -->5050H 5050M--->5050H
Upgrade Kit Part Number UPG-SHA-01050-L-H UPG-SHA-01050-M-H UPG-SHA-05050-L-H UPG-SHA-05050-M-H
Memory Modules Included in Kit 1 x 2 GB Memory Module 1 x 2 GB Memory Module None None
Hard Disks Included in Kit 1 x 250 GB Disk 1 x 250 GB Disk 4 x 250 GB Disks 4 x 250 GB Disk
RAID Model Upgrade Kit Hardware Contents - RAID model upgrades require the installation of hardware. The hardware required for your RAID model upgrade is contained in the RAID Upgrade Kit shipped to you. For instructions on installing required hardware, see Installing Hardware for RAID Model Upgrades on page 94.
84
Overview
The following table describes the RAID Upgrade Kit part numbers and hardware contents.
RAID Upgrade 1050L ---> 1050_LR 1050M ---> 1050_MR 1050H ---> 1050_HR 1050_LR ---> 1050_MR 1050_LR ---> 1050_HR 1050_MR ---> 1050_HR Upgrade Kit Part Number RDK-001 RDK-002 RDK-003 UPG-SHA-01050-LR-MR UPG-SHA-01050-LR-HR UPG-SHA-01050-MR-HR Memory Modules Included in Kit None None None None 1 x 2 GB Memory Module 1 x 2 GB Memory Module Hard Disks Included in Kit 3 x 250 GB Disk 3 x 250 GB Disk 2 x 250 GB Disk None None None
Hardware Requirements
You must install Riverbed approved hardware for the system to function properly. The following table lists the minimum hardware requirements for each model.
Model 250L 250M 250H 550M 550H 1050U 1050L 1050M 1050H 1050_LR 1050_MR 1050_HR 2050L 2050M 2050H 5050L 5050M 5050H 6050 Minimum RAM 1 x 1GB (1GB) 1 x 1GB (1GB) 1 x 1GB (1GB) 1 x 2GB (2GB) 1 x 2GB (2GB) 2 x 2GB (2GB of RAM reserved for RSP) 1 x 2GB (2GB) 1 x 2GB (2GB) 2 x 2GB (4GB) 1 x 2GB (2GB) 1 x 2GB (2GB) 2 x 2GB (4GB) 3 x 2GB (6GB) 3 x 2GB (6GB) 3 x 2GB (6GB) 4 x 2GB (8GB) 4 x 2GB (8GB) 4 x 2GB (8GB) 12 x 2GB (24GB) Minimum # of HDDs N/A N/A N/A N/A N/A 1 x250 GB HDD 1 x 250 GB HDD 1 x 250 GB HDD 2 x 250 GB HDD 4 x 250 GB HDD 4 x 250 GB HDD 4 x 250 GB HDD 4 x 250 GB HDD 4 x 250 GB HDD 4 x 250 GB HDD 8 x 250 GB HDD 8 x 250 GB HDD 12 x 250 GB HDD 16 x 500 GB HDD
85
Important: The hard disk drives in Models 1050U, 1050L, 1050M, and 1050H are physically hot-swappable, but if removed while the system is powered on, system operation is disrupted.
Note: RSP requires a license and an additional 2 GB of memory. For detailed information on RSP, see the Riverbed Services Platform Installation Guide. Contact Riverbed Support at https://support.riverbed.com for information on ordering RSP.
Basic Steps
You perform the following steps to upgrade a model: 1. Install the model upgrade license - The model upgrade license can be installed in the CLI or the Management Console. For detailed information, see Installing Licenses and Activating Specifications on page 86. After the license is installed, the system indicates the model specifications available and if hardware is required for activation. 2. Install the required hardware (if needed) - If you are upgrading to a 1050H, 5050H, 1050_LR, 1050_MR, or 1050_HR you must install the required hardware. For detailed information, see Installing Hardware for Basic Model Upgrades on page 91 or Installing Hardware for RAID Model Upgrades on page 94. 3. Stop the service - The Steelhead optimization service must be halted to activate a model upgrade specification. 4. Activate the specification - The model upgrade specification can be activated in the CLI, or the Management Console. For detailed information see Installing Licenses and Activating Specifications on page 86.
Note: For model upgrades that require additional hardware, the specification cannot be activated until the required hardware is installed.
5. Reboot the system (if needed) - For model upgrades that require additional hardware the system will notify you that a reboot is necessary. The Steelhead appliance reboots automatically after the required hardware is installed and the specification is activated in the CLI or Management Console. 6. Restart the service - The system does not reboot for upgrades that do not require the addition of hardware. License-only upgrades switch immediately to the new model after the license is installed, the Steelhead service is halted and the specification is activated. Restart the service after activating the upgrade specification.

The following section describes how to install model upgrade licenses and activate model specifications using the CLI (RiOS software v4.1.9d, v5.0.7e, v5.0.9, v5.5.2d, v5.5.4 and later) or the Management Console (RiOS software v5.0.7e, v5.0.9, v5.5.2d, v5.5.4 and later).
86
After you install a model upgrade license, you must stop the Steelhead service to activate the model specification. If additional hardware is required for the model upgrade, see Installing Hardware for Basic Model Upgrades on page 91, or Installing Hardware for RAID Model Upgrades on page 94.
Model Upgrades Using the CLI

The following section describes how to install a model upgrade license and activate a specification using the CLI. The CLI can be used to install licenses and activate specifications with RiOS software v4.1.9d, v5.0.7e, v5.0.9, v5.5.2d, v5.5.4 and later. 1. Connect to the Riverbed CLI. For detailed information on using the CLI, see the Riverbed Command-Line Interface Reference Manual. 2. Enter enable mode; at the system prompt, enter enable:
amnesiac > enable
3. Enter configuration mode; at the system prompt, enter configure terminal:

amnesiac # configure terminal amnesiac (config) #
4. To view current and available model specifications, enter show hardware spec:
amnesiac (config) # show hardware spec Spec Description - ------ ---------------------------------------------------------------------* 1050_LR BW Limit: 6000 KB/s Connection Limit: 800 (activation requires license) 1050_MR BW Limit: 6000 KB/s Connection Limit: 1300 (activation requires license) 1050H BW Limit: 10000 KB/s Connection Limit: 2300 1050_HR BW Limit: 10000 KB/s Connection Limit: 2300 (activation requires license) * = active
5. To install the model upgrade license, enter license install <license key>:
amnesiac (config) # license install LIC-EXAMPLE1050_MR-0000-0000-0-000X-0XX0
Important: It is recommended to write the license to memory after it has been installed.
6. To write the model upgrade license to memory, enter write memory:

amnesiac (config) # write memory
7. To view licenses installed on the appliance, enter show licenses:

amnesiac (config) # show licences LIC-EXAMPLE1050_MR-0000-0000-0-000X-0XX0 Index: 6 Feature: MSPEC1050_MR Valid: yes Active: yes
87
8. To view the available model upgrade specification, enter show hardware spec:
amnesiac (config) # show hardware spec Spec Description - ------ ---------------------------------------------------------------------1050_LR BW Limit: 6000 KB/s Connection Limit: 800 (activation requires license) 1050_MR BW Limit: 6000 KB/s Connection Limit: 1300 (activation available) * 1050H BW Limit: 10000 KB/s Connection Limit: 2300 1050_HR BW Limit: 10000 KB/s Connection Limit: 2300 (activation requires license) * = active
9. To stop the optimization service, enter no service enable:

amnesiac (config) # no service enable Terminating optimization service.......
Important: You must stop the optimization service prior to model upgrade activation.
10. To activate the model specification, enter hardware spec activate <model number>
amnesiac (config) # hardware spec activate 1050_MR Appliance upgrade to 1050M successful
Note: License only upgrades switch immediately to the new model after the license is installed, the Steelhead service is halted, and the specification is activated.
11. To restart the optimization service for model upgrades that do not require a reboot enter restart:
amnesiac (config) # restart Terminating optimization service...... Relaunching optimization service.
Note: Specifications requiring additional hardware can not be activated until the hardware is installed.
Important: Upgrades that require additional hardware reboot automatically after the hardware is installed and the model upgrade specification is activated.
88
Model Upgrades Using the Management Console

The following section describes how to install a model upgrade license and activate the specification using the Steelhead Management Console. Using the Management Console to install licenses and activate specifications requires RiOS software v5.0.7e, v5.0.9, v5.5.2d, v5.5.4 or later. For more information on using the Management Console, see the Steelhead Appliance Management Console Users Guide. To install a model upgrade license using the Management Console: 1. Choose Configure > Maintenance > Licenses to display the Licenses page.
Figure 4-1. Licenses Page in the Management Console
2. Click Add a New License to display the text box to add a new license. 3. Copy and paste the provided license key into the text box. 4. Click Add to add the license. 5. Click Save to save your settings permanently. To activate a model upgrade specification using the Management Console: 1. Choose Configure > Maintenance > Services to display the Services page. 2. Under Optimization Service click Stop to stop the Steelhead service. 3. Choose Configure > Maintenance > Licenses to display the Licenses page.
89
The model specifications appear at the bottom of the page. The current specification appears in bold. Hardware specifications that will be available for the appliance after the license or required hardware have been installed are included in the list but are dimmed.
Figure 4-2. Model Specifications Appear on the Licenses Page of the Management Console
4. Select the model specification to activate. If a model specification requires an appliance reboot after activation, the message activation reboots appliance appears. Upgrades that require additional hardware reboot automatically once you install the hardware and activate the model upgrade specification. 5. Click Apply. The appliance reboots and the optimization service restarts. 6. If your model upgrade does not require the installation of additional hardware, click the Restart icon to restart the optimization service. When the upgrade is complete, the appliance is transformed into the new model. The model number appears on the appliance banner in the upper-right corner of the screen. The appliance retains its original serial number.
90
Installing Hardware for Basic Model Upgrades

This section describes how to install the hardware for basic model upgrades including 1050L and 1050M to 1050H and 5050M to 5050H, that require additional hard disk drives and memory modules. For model upgrades that require additional hardware the license can be installed but the specification can not be activated until the required hardware is installed. It includes the following sections:

Installing Required Memory Modules for 1050L and 1050M to 1050H Upgrades on page 91 Installing Required Hard Disk Drives for 1050L and 1050M to 1050H Upgrades on page 93 Installing Required Hard Disk Drives for 5050M to 5050H Upgrades on page 93
Important: Model upgrades which require the addition of hardware do not preserve the datastore.
Installing Required Memory Modules for 1050L and 1050M to 1050H Upgrades
The following section describes how to install memory modules for 1050L and 1050M to 1050H upgrades.
Important: When you install or replace memory modules, you must wear a grounded ESD strap. For details, see Electrostatic Discharge Guidelines on page 2.
To install memory modules for 1050L and 1050M to 1050H 1. Power down and disconnect the system from the electrical outlet. 2. Remove the chassis cover. 3. Install the Upgrade Kit memory module in the next available slot in ascending numerical number. Series 1050L and 1050M ship with a 2GB memory module installed in DIMM slot 0; install the Upgrade Kit memory module in DIMM slot 1.
91
Important: If you do not install the memory module in the correct slot the system does not function properly.
Note: If you have installed additional memory modules for RSP, continue to install memory modules in the next available slot in ascending numerical number. This is the slot closest to existing modules and the power supply.
Figure 4-3. Adding Memory Modules for 1050H Upgrades
5. Ensure that all ejector tabs are in the upright locked position. 6. Replace the chassis cover and power on the system. With the required hardware installed, the model upgrade specification can be activated using the CLI or the Management Console, see Installing Licenses and Activating Specifications on page 86.
92
Installing Required Hard Disk Drives for 1050L and 1050M to 1050H Upgrades
The following section describes how to install disk drives for 1050L and 1050M to 1050H upgrades. To install HDDs for 1050L and 1050M to 1050H upgrades 1. Open the new disk-drive handle by pressing the orange release button. 2. Install the Upgrade Kit disk drive in Slot 1 for 1050L and 1050M to 1050H upgrades.
Figure 4-5. Adding Disk Drives for 1050H Upgrades
3. Slide in the new disk drive until it mates with the back connectors in the chassis. 4. Press in the disk-drive handle to close. 5. With the required hardware installed, the upgrade specification can be activated using the CLI or the Management Console, see Installing Licenses and Activating Specifications on page 86.
Installing Required Hard Disk Drives for 5050M to 5050H Upgrades

The following section describes how to install disk drives for 5050M to 5050H upgrades. To install HDDs for 5050M to 5050H upgrades 1. Open the new disk-drive handle by pressing the orange release button.
93
Installing Hardware for RAID Model Upgrades
2. Install the Upgrade Kit disk drives in Slots 8, 9, 10, and 11 for 5050H upgrades.
Figure 4-6. Adding Disk Drives for 5050H Upgrade
3. Slide in the new disk drive until it mates with the back connectors in the chassis. 4. Press in the disk-drive handle to close. With the required hardware installed, the upgrade specification can be activated using the CLI or the Management Console, see Installing Licenses and Activating Specifications on page 86.
Tip: Once you install the additional hardware for a 5050 appliance upgrade and install the license, restarting the system for the first time as the new model takes approximately 15 minutes.

This section describes how to install the required hardware for RAID model upgrades. RAID model upgrades require the installation of hard disk drives and 1050_LR and 1050_MR to 1050_HR require the installation of a memory module. It includes the following sections:

Installing Required Memory Modules for 1050_LR and 1050_MR to 1050_HR Upgrades on page 94 Installing Required Hard Disk Drives for RAID Upgrades on page 96
Important: Model upgrades that require the addition of hardware do not preserve the datastore.
Installing Required Memory Modules for 1050_LR and 1050_MR to 1050_HR Upgrades
The following section describes how to install memory modules for 1050_LR and 1050_MR to 1050_HR upgrades.
94
When you install or replace memory modules, you must wear a grounded ESD strap. For details, see Electrostatic Discharge Guidelines on page 2. To install memory for 1050_LR and 1050_MR to 1050_HR upgrades 1. Power down and disconnect the system from the electrical outlet. 2. Remove the chassis cover. 3. Install the Upgrade Kit memory module in the next available slot in ascending numerical number. Series 1050_LR and 1050_MR ship with a 2GB memory module installed in DIMM slot 0. To upgrade to a 1050_HR, install the Upgrade Kit memory module in DIMM slot 1.
Important: If you do not install the memory module in the correct slot, the system does not function properly.
Note: If you have installed additional memory modules for RSP, continue to install memory modules in the next available slot in ascending numerical number. This is the slot closest to existing modules and the power supply.
Figure 4-7. Adding Memory Modules for 1050_HR Upgrades
95
5. Ensure that all ejector tabs are in the upright locked position. 6. Replace the chassis cover and power on the system. 7. With the required hardware installed, the model upgrade specification can be activated using the CLI or the Management Console, see Installing Licenses and Activating Specifications on page 86.
Installing Required Hard Disk Drives for RAID Upgrades

The following section describes how to install disk drives for 1050L to 1050_LR, 1050M to 1050_MR and 1050H to 1050_HR upgrades. To install HDDs for RAID upgrades 1. Open the new disk-drive handle by pressing the orange release button. 2. Install the Upgrade Kit disk drives in Slot 1, Slot 2, and Slot 3 for 1050L to 1050_LR and 1050M to 1050_MR upgrades. Install the Upgrade Kit disk drives in Slot 2 and Slot 3 for 1050H to 1050_HR upgrades.
Figure 4-9. Adding Disk Drives for RAID Upgrades
3. Slide in the new disk drive until it mates with the back connectors in the chassis. 4. Press in the disk-drive handle to close. 5. With the required hardware installed, the upgrade specification can be activated using the CLI or the Management Console, see Installing Licenses and Activating Specifications on page 86.
96
CHAPTER 5
Restoring Series xx50 Systems from the Flash Drive
This chapter describes how to restore the system software image using the built-in flash drive. It contains the following sections:

Identifying the System Hardware on page 97 Restoring the Software Image on 3U Series xx50 on page 97 Restoring the Software Image on 1U Series xx50 on page 98
Identifying the System Hardware

The following table lists the hardware models which contain flash drives and are equipped to restore the software image from the flash drive.
Hardware Models Series 5050, 6050, 7050, IC 9350, WWA-510, WWA-710, and WWA-2010 Series 1050, 2050 Minimum Software Version Required All Series xx50 models and compatible software versions support restoring from the flash drive. All Series xx50 models and compatible software versions support restoring from the flash drive.
Restoring the Software Image on 3U Series xx50

The following section describes how to restore the software image from the flash drive on Series 5050L, 5050M, 5050H, 6050, 7050L, 7050M, IC 9350, WWA-510, WWA-710, WWA-2010, and WWA-3010 models.
Important: You will lose any datastore, configuration, or license information when you restore the software image.
To restore an image using the flash drive 1. Power down the system.
97
2. Connect a serial console or monitor and keyboard using the connectors on the back of the system. (Use the Console port to connect a monitor to the system.) 3. Power on the system. 4. If the appliance prompts Press any key to continue, press the space bar two times. 5. A menu appears with the following options: 0: Riverbed Steelhead Software v. 5.5.7 (64 bit) 1: Riverbed Steelhead Software v. 5.5.10 (64 bit) 6. Use the ^ and v keys to select highlight an entry. Press Enter to boot the selected OS, type the letter E to edit the commands before booting, the letter A to modify the kernel arguments before booting, or the letter C for a command line. 7. When prompted to install licenses, type N for no.
Note: You must install licenses from the Management Console or the CLI.
The system reboots.

The following section describes how to restore the software image from the flash drive on Series 1050U, 1050L, 1050M, 1050H, 2050L, 2050M, and 2050H models.
Important: You will lose any datastore, configuration, or license information when you restore the software image.
To restore an image using the flash drive 1. Power down the system. 2. Connect a serial console or monitor and keyboard using the connectors on the back of the system. (Use the Console port to connect a monitor to the system.) 3. Power on the system. 4. If the machine prompts Press any key to continue, press the space bar two times. 5. A menu appears with the following options: 0: Riverbed Steelhead Software v. 5.5.7 (64 bit) 1: Riverbed Steelhead Software v. 5.5.10 (64 bit)
98
6. Use the ^ and v keys to select highlight an entry. Press Enter to boot the selected OS, type the letter e to edit the commands before booting, the letter a to modify the kernel arguments before booting, or the letter c for a command line. 7. When prompted to install licenses, type N for no. You must install licenses from the Management Console or the CLI. The system reboots.
99
100

Maintenance

Hochgeladen von

Dokumentinformationen

Originalbeschreibung:

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Maintenance

Hochgeladen von

Copyright:

Verfügbare Formate

Upgrade and Maintenance Guide

Part Number 712-00016-18

Upgrade and Maintenance Guide

Upgrade and Maintenance Guide

Upgrade and Maintenance Guide

Upgrade and Maintenance Guide

About This Guide

Upgrade and Maintenance Guide

Electrostatic Discharge Guidelines

Electrostatic Discharge Guidelines

Upgrade and Maintenance Guide

Riverbed Documentation and the Support Knowledge Base

Upgrade and Maintenance Guide

Upgrade and Maintenance Guide

Replacing Series xx55, xx60, and Granite Core Components

Before You Begin

Upgrade and Maintenance Guide

Replacing Series xx55, xx60, and Granite Core Components

Opening the Bezel

Opening the Bezel

Upgrade and Maintenance Guide

Removing the Chassis Cover

Replacing Series xx55, xx60, and Granite Core Components

Removing the Chassis Cover

Upgrade and Maintenance Guide

Replacing Series xx55, xx60, and Granite Core Components

Removing the Chassis Cover

Removing the Chassis Cover on the Desktop Models

Removing the Chassis Cover on the 1U Models

Upgrade and Maintenance Guide

Removing the Chassis Cover

Replacing Series xx55, xx60, and Granite Core Components

Removing the Chassis Cover on the 2U Models

Upgrade and Maintenance Guide

Replacing Series xx55, xx60, and Granite Core Components

Replacing Disk Drives

Replacing Disk Drives

Replacing Disk Drives in 1U Series CX1555 and EX1160

Upgrade and Maintenance Guide

Replacing Disk Drives

Replacing Series xx55, xx60, and Granite Core Components

Upgrade and Maintenance Guide

Replacing Series xx55, xx60, and Granite Core Components

Replacing Disk Drives

Replacing Disk Drives in 2U Series CX5055, CX7055, and EX1360

Upgrade and Maintenance Guide

Replacing Disk Drives

Replacing Series xx55, xx60, and Granite Core Components

Upgrade and Maintenance Guide

Replacing Series xx55, xx60, and Granite Core Components

Replacing Disk Drives

Replacing Disk Drives in 2U Series EX1260 and GC2000

Upgrade and Maintenance Guide

Replacing Power Supply Units

Replacing Series xx55, xx60, and Granite Core Components

Replacing Power Supply Units

Replacing Power Supply Units in 1U and 2U Appliances

Upgrade and Maintenance Guide

Replacing Series xx55, xx60, and Granite Core Components

Replacing Memory Modules

Replacing Memory Modules

Upgrade and Maintenance Guide

Replacing Memory Modules