Series EX560 and EX760 Systems Owners Manual

Regulatory Model E10S Series Regulatory Type E10S002

Note, Important, Caution, and Warning

NOTE: A NOTE indicates information that helps you make better use of your computer. IMPORTANT: An IMPORTANT indicates potential damage to hardware or loss of data if instructions are not followed. CAUTION: A CAUTION indicates a potential for property damage or personal
injury.

WARNING: A WARNING indicates a potential for death.

____________________
2012 Riverbed Technology, Incorporated. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks used herein belong to their respective owners. The trademarks and logos displayed herein can not be used without the prior written consent of Riverbed Technology or their respective owners. 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc. Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Riverbed disclaims any proprietary interest in trademarks and trade names other than its own. October 2012 712-00111-02

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Contents
1 About Your System . . . . . . . . . . . . . . . 1
Series EX560 and EX760 Systems Overview . . . . . . . . . . 2 Front-Panel Features and Indicator Lights . . . . . . . . . . . . 3 Back-Panel Features and Indicator Lights. . . . . . . . . . . . . 5 LAN and WAN Port Indicator Lights . . . . . . . . . . . . . . . . 7 System Diagnostic Indicator Lights . . . . . . . . . . . . . . . . . 9 System Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . . . . . 16 Non Field Replaceable Units. . . . . . . . . . . . . . . . . . . . . . 17 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 18 Power Requirements and Consumption . . . . . . . . . . . . . 19 Other Information You Might Need . . . . . . . . . . . . . . . . 20

Servicing Field Replaceable Units . . . 21

Overview of Servicing FRUs . . . . . . . . . . . . . . . . . . . . . 22 Field Serviceable Parts . . . . . . . . . . . . . . . . . . . . . . 22 Safety and Compliance Guidelines . . . . . . . . . . . . . 22 Recommended Equipment for Servicing FRUs . . . 22 Inside the System. . . . . . . . . . . . . . . . . . . . . . . . . . . 23 System Board Connectors . . . . . . . . . . . . . . . . . . . . 24 Opening and Closing the System. . . . . . . . . . . . . . . . . . . 26

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About the Front Bezel and the System Cover . . . . . 26 Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . 27 Installing the Front Bezel. . . . . . . . . . . . . . . . . . . . . 27 Removing the System Cover . . . . . . . . . . . . . . . . . . 28 Installing the System Cover . . . . . . . . . . . . . . . . . . . 29 Removing and Installing the Cooling Shroud . . . . . . . . . 30 About the Cooling Shroud . . . . . . . . . . . . . . . . . . . . 30 Removing the Cooling Shroud. . . . . . . . . . . . . . . . . 31 Installing the Cooling Shroud . . . . . . . . . . . . . . . . . 32 Servicing the Memory Modules. . . . . . . . . . . . . . . . . . . . 33 About the Memory Sockets and Memory Modules. 33 Supported Memory Module Configurations . . . . . . 34 Troubleshooting System Memory . . . . . . . . . . . . . . 34 Replacing a Memory Module . . . . . . . . . . . . . . . . . 35 Servicing the System Fans . . . . . . . . . . . . . . . . . . . . . . . . 38 About the System Fans . . . . . . . . . . . . . . . . . . . . . . 38 Troubleshooting the System Fans . . . . . . . . . . . . . . 38 Replacing a System Fan. . . . . . . . . . . . . . . . . . . . . . 39 Servicing the Network Interface Card . . . . . . . . . . . . . . . 42 Troubleshooting the Network Interface Card . . . . . 42 Replacing the Network Interface Card . . . . . . . . . . 43 Servicing the Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . 45 About the Hard Disk Drive . . . . . . . . . . . . . . . . . . . 45 Troubleshooting the Hard Disk Drive . . . . . . . . . . . 45 Replacing the Hard Disk Drive . . . . . . . . . . . . . . . . 46

Getting Help . . . . . . . . . . . . . . . . . . . . 49
Contacting Riverbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

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Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Professional Services. . . . . . . . . . . . . . . . . . . . . . . . 50 Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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1
About Your System
"Series EX560 and EX760 Systems Overview" on page 2 "Front-Panel Features and Indicator Lights" on page 3 "Back-Panel Features and Indicator Lights" on page 5 "LAN and WAN Port Indicator Lights" on page 7 "System Diagnostic Indicator Lights" on page 9 "System Messages" on page 11 "Field Replaceable Units" on page 16 "Non Field Replaceable Units" on page 17 "Technical Specifications" on page 18 "Power Requirements and Consumption" on page 19 "Other Information You Might Need" on page 20

Series EX560 and EX760 Systems Overview

Series EX560 and EX760 systems are Steelhead EX appliances designed for small office deployments. The following table summarizes the Series EX560 and EX760 hardware platforms.
Table 1-1. Model Series EX560 and EX760 Hardware Platforms EX560L, EX560M, EX560H EX560G or EX560L, EX560M, EX560H + Granite License 1U Half-depth 250 W internal 1 4 copper 4 copper 16 GB 80 GB 1 TB EX760L, EX760M, EX760H with or without Granite License 1U Half-depth 250 W internal 1 4 copper 4 copper 16 GB 160 GB 1 TB

Chassis profile Chassis footprint Power supply (1) PCIe slots Included bypass ports Maximum bypass ports System memory SSD (1) HDD (1)

1U Half-depth 250 W internal 1 4 copper 4 copper 8 GB 80 GB 1 TB

IMPORTANT: You must upgrade to RiOS v7.0.2 and EX v1.0.1 to enable Granite functionality. For environmental, physical, and power specifications, see "Technical Specifications" on page 18 and "Power Requirements and Consumption" on page 19. For a summary of optimization capacities and hard disk drive storage profiles supported on Series EX560 and EX760 systems, see the Steelhead EX Installation and Configuration Guide.

Front-Panel Features and Indicator Lights

Figure 1-1 shows the controls, connectors, and indicator lights located on the system's front panel (shown with the optional front bezel removed). Table 1-2 provides descriptions of the front-panel features.
Figure 1-1. Front-Panel Features and Indicator Lights 1 2 3 4 5 6 7

Table 1-2.

Descriptions of Front-Panel Features and Indicator Lights Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. Use the power button to perform a graceful shutdown before you remove the system from the AC power source.

Item Front-Panel Feature 1 Power-on indicator/ power button

NOTE: When the system bezel is installed, the

power button is not accessible. 2 HDD activity indicator 3 System diagnostic indicator lights (4) 4 System status indicator Lights up when the hard disk drive (HDD) is in use. The four diagnostic indicator lights display error codes during system startup. See "System Diagnostic Indicator Lights" on page 9. (On both the front and back panels) Lights up orange when the system needs attention due to a problem. Lights up blue when the system hardware is operating normally.

NOTE: To determine the current status of the

RiOS software, check the Management Console status bar.

Table 1-2.

Descriptions of Front-Panel Features and Indicator Lights (continued) Icon Description (On both the front and back panels) Enables you to locate a particular system within a rack. When either of the buttons is pushed, the system status indicators on the front and back panels light up blue until one of the buttons is pushed again. A slide-out panel for system information. Solid-state drive on module that holds the Riverbed Optimization System (RiOS) software and data store.

Item Front-Panel Feature 5 System identification button

6 System identification panel 7 SSD

Back-Panel Features and Indicator Lights

Figure 1-2 shows the controls, connectors, and indicator lights located on the system's back panel, and Table 1-3 provides descriptions of the back-panel features.
Figure 1-2. Back-Panel Features and Indicator Lights 1 2 3 4 5 6 7 8 9

Table 1-3.

Descriptions of Back-Panel Features and Indicator Lights Icon Description Provides access to the 10/100/1000 Base-TX LAN-WAN interface pairs on the bezel of the four-port network interface card (NIC). The LAN port connects the system to a LAN switch. using a straight-through cable. A WAN port connects the system to the WAN router. If the system is deployed between two switches, use a straight-through cable Otherwise, use a crossover cable.

Item Back-Panel Feature 1 LAN-WAN ports

NOTE: A label on the rear of the cover

identifies the ports as W1, L1, W0, and L0:

The corresponding interface names for the ports are wan0_1, lan0_1, wan0_0, and lan0_0. 2 Console port Connects the system to a terminal device using a serial null-modem cable so that you can access the configuration wizard and the Riverbed Command-Line Interface (CLI).

Table 1-3.

Descriptions of Back-Panel Features and Indicator Lights (continued) Icon Description (Three-row, 15-pin female DE-15 connector on both the front and back panels) Can be used to connect the system to an optional VGA monitor using a VGA cable. (On both the front and back panels) Can be used to connect the system to optional USB devices, such as a keyboard and mouse. The ports are USB 2.0-compliant. Embedded 10/100/1000 Base-T management interface connectors. The port labeled PRI is the Primary port that connects the system to a LAN switch and enables you to connect to the Management Console and the Riverbed Command-Line Interface (CLI). The port labeled AUX is the Auxiliary port that provides an additional management interface for a secondary network.

Item Back-Panel Feature 3 Video port

4 USB ports (2)

5 Ethernet connectors (2)

NOTE: The Primary and Auxiliary ports cannot share the same network subnet.
6 System status indicator (On both the front and back panels) Lights up orange when the system needs attention due to a problem. Lights up blue when the system hardware is operating normally.

NOTE: To determine the current status of the

RiOS software, check the Management Console status bar. 7 System identification button (On both the front and back panels) Enables you to locate a particular system within a rack. When either of the buttons is pushed, the system status indicators on the front and back panels light up blue until one of the buttons is pushed again. Connects the system to the AC power source. Secures the power cable.

8 Power supply connector 9 Retention clip

LAN and WAN Port Indicator Lights

Two LAN-WAN interface pairs are provided by the included 1 GbE TX copper network interface card (NIC). The status of each port is indicated by four columns of three LEDs adjacent to the four ports. The LAN and WAN ports are located at the system back panel, as shown in Figure 1-2, "Back-Panel Features and Indicator Lights" on page 5. Figure 1-3 shows the locations of the LAN and WAN ports and the port status indicator lights. Table 1-4 lists the port name, interface name, and location of status lights for each port. Table 1-5 describes the codes for the port indicator lights.
Figure 1-3. LAN and WAN Port Status Indicator Lights

Table 1-4. Port Label W1 L1 W0 L0 Table 1-5. LED Label Link / Act Disconnect Bypass

LAN and WAN Port Interface Names and Status Indicator Lights Port Name WAN 1 LAN 1 WAN 0 LAN 0 Interface Name wan0_1 lan0_1 wan0_0 lan0_0 Location of Port Status Indicator Lights Column of three LEDs labeled P0 Column of three LEDs labeled P1 Column of three LEDs labeled P2 Column of three LEDs labeled P3

Codes for LAN and WAN Port Indicator Lights LED Code Solid green Flashing green Solid green Solid green Port Status LAN or WAN link is up. LAN or WAN link is active. LAN or WAN link is in disconnect mode. LAN or WAN link is in bypass mode.

In the Steelhead Management Console and in the Riverbed Command-Line Interface (CLI), you reference the LAN and WAN ports by their interface names. The interface names for the gigabit Ethernet ports are formed by combining the port type (lan or wan), the number of the slot containing the NIC (0), and the number of the port pair (0 or 1): lan0_0, wan0_0, lan0_1, and wan0_1. NOTE: In Series EX560 and EX760 systems, the LAN and WAN port pairs are numbered in descending order (1, 0) from left to right.

System Diagnostic Indicator Lights

A row of four system diagnostic indicator lights on the system front panel displays error codes during system startup. Table 1-6 lists the causes and possible corrective actions associated with the system diagnostic indicator light codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.
Table 1-6. Code Codes for System Diagnostic Indicator Lights Causes
The system is in a normal off condition or a possible pre-BIOS failure has occurred. The diagnostic lights are not lit after the system successfully boots to the operating system. The system is in a normal operating condition after POST. BIOS checksum failure detected; system is in recovery mode. Possible processor failure. Information only. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com. See "Servicing the Hard Disk Drive" on page 45, and follow the troubleshooting steps. If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU. Possible USB failure. Contact Riverbed Support at https://support.riverbed.com.

Corrective Actions
Plug the system into a working electrical outlet and press the power button.

Memory failure.

Possible expansion card failure.

Possible video failure.

Hard drive failure.

Table 1-6. Code

Codes for System Diagnostic Indicator Lights (continued) Causes

No memory modules detected.

Corrective Actions
See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps. If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU.

System board failure.

Contact Riverbed Support at https://support.riverbed.com. See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps. If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU.

Memory configuration error.

Possible system board resource Contact Riverbed Support at failure, system board hardware failure, https://support.riverbed.com. or both. Possible system resource configuration error. Other failure. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com.

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System Messages
System messages appear at the system console to notify you of a possible problem with the system. Table 1-7 provides probable causes and corrective actions for system messages. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
Table 1-7. System Message Causes and Corrective Actions Corrective Actions

System Message Cause

BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. Serious BIOS problem. System is not likely to boot or function. Contact Riverbed Support at https://support.riverbed.com.

Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP. Hardware configuration problem. Contact Riverbed Support at CMOS memory (NVRAM) has been cleared. https://support.riverbed.com. Invalid configuration information - please run SETUP program. Serious BIOS problem halted the system. System is not likely to boot or function. Keyboard controller failure. Most likely a hardware problem. System is not likely to boot or function. Keyboard data line failure. Keyboard stuck key failure. Most likely a hardware problem. System is not likely to boot or function. Manufacturing mode detected. Serious BIOS problem. System is not likely to boot or function. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com.

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Table 1-7.

System Message Causes and Corrective Actions (continued) Corrective Actions

System Message Cause

Memory Initialization Warning: Memory size may be reduced. Hardware or memory problem. System is not likely to boot or function. See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps. If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU. No boot device available. Most likely a hardware problem. System will not boot or function. Check the SSD data and power cable connections: 1 Turn off the system, and disconnect it from the power source. 2 Open the system. 3 Make sure that one end of the SATA data cable is properly connected to the SSD and that the other end of the cable is properly connected to the SATA_A port on the system board. 4 Make sure that one end of the SATA power cable is properly connected to the SSD and that the other end of the cable is properly connected to one of the two internal USB ports near the front of the system. 5 Close the system. 6 Reconnect the system to the power source, and turn on the system. 7 If the problem persists, contact Riverbed Support at https://support.riverbed.com.

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Table 1-7.

System Message Causes and Corrective Actions (continued) Corrective Actions

System Message Cause

PCI BIOS failed to install. Serious BIOS or hardware problem. System is not likely to boot or function.

Contact Riverbed Support at https://support.riverbed.com.

PCIe Training Error: Expected Link Width is x, Actual Link Width is y. Serious BIOS or hardware problem. System is not likely to boot or function. SATA Port A device not found. Serious BIOS or hardware problem. System is not likely to boot or function. Check the SSD data and power cable connections: 1 Turn off the system, and disconnect it from the power source. 2 Open the system. 3 Make sure that one end of the SATA data cable is properly connected to the SSD and that the other end of the cable is properly connected to the SATA_A port on the system board. 4 Make sure that one end of the SATA power cable is properly connected to the SSD and that the other end of the cable is properly connected to one of the two internal USB ports near the front of the system. 5 Close the system. 6 Reconnect the system to the power source, and turn on the system. 7 If the problem persists, contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com.

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Table 1-7.

System Message Causes and Corrective Actions (continued) Corrective Actions

System Message Cause

SATA Port B device not found. Serious BIOS or hardware problem. System is not likely to boot or function.

See "Servicing the Hard Disk Drive" on page 45, and follow the troubleshooting steps. If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU.

SATA port A device auto-sensing error. SATA port A device configuration error. SATA port A device error. Serious BIOS or hardware problem. System is not likely to boot or function. Check the SSD data and power cable connections: 1 Turn off the system, and disconnect it from the power source. 2 Open the system. 3 Make sure that one end of the SATA data cable is properly connected to the SSD and that the other end of the cable is properly connected to the SATA_A port on the system board. 4 Make sure that one end of the SATA power cable is properly connected to the SSD and that the other end of the cable is properly connected to one of the two internal USB ports near the front of the system. 5 Close the system. 6 Reconnect the system to the power source, and turn on the system. 7 If the problem persists, contact Riverbed Support at https://support.riverbed.com.

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Table 1-7.

System Message Causes and Corrective Actions (continued) Corrective Actions

System Message Cause

SATA port B device auto-sensing error. SATA port B device configuration error. SATA port B device error. Serious BIOS or hardware problem. System is not likely to boot or function.

See "Servicing the Hard Disk Drive" on page 45, and follow the troubleshooting steps. If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU.

The amount of system memory has changed. Hardware or memory problem. System is not likely to boot or function. See "Servicing the Memory Modules" on page 33, and follow the troubleshooting steps. If the problem persists, contact Riverbed Support at https://support.riverbed.com to obtain a FRU. Time-of-day not set - please run SETUP program. Coin cell battery needs to be replaced. Contact Riverbed Support at Provides backup power for the real-time clock https://support.riverbed.com. (RTC) and for CMOS memory (NVRAM). Timer chip counter 2 failed. Serious BIOS or hardware problem. System is not likely to boot or function. TPM failure. Serious BIOS or hardware problem. System is not likely to boot or function. Contact Riverbed Support at https://support.riverbed.com. Contact Riverbed Support at https://support.riverbed.com.

Warning! No micro code update loaded for processor n. Serious BIOS or hardware problem. System is not likely to boot or function. Contact Riverbed Support at https://support.riverbed.com.

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Field Replaceable Units

Series EX560 and EX760 systems contain several field replaceable units (FRUs) that you or a certified service technician can troubleshoot, remove from the system, and replace without having to send the system to a repair facility. IMPORTANT: Perform troubleshooting or repairs only as directed in the product documentation or by the online or telephone service and support team. All other servicing should be performed by a certified service technician only. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. Read and follow the safety instructions in the Safety and Compliance Guide. Table 1-8 describes the field replaceable units available for Series EX560 and EX760 systems.
Table 1-8. Field Replaceable Units for Series EX560 and EX760 Systems Qty Troubleshooting or Replacement Instructions 2 or 4 "Servicing the Memory Modules" on page 33 1 1 1 "Servicing the System Fans" on page 38 "Servicing the Network Interface Card" on page 42 "Servicing the Hard Disk Drive" on page 45

Field Replaceable Unit 4 GB memory modules Fan kit with 3 system fans 4-port 1 GbE TX copper NIC 1 TB hard disk drive

If any individual system fan is faulty, Riverbed recommends that you replace all three fans.

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Non Field Replaceable Units

Many components inside Series EX560 and EX760 systems are not field serviceable or replaceable. IMPORTANT: Perform troubleshooting or repairs only as directed in the product documentation or by the online or telephone service and support team. All other servicing should be performed by a certified service technician only. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. Read and follow the safety instructions in the Safety and Compliance Guide. This document mentions several non field replaceable components for reference purposes only, such as the following:
Solid-state drive (SSD) Control panel board assembly Power supply unit (PSU) PSU fan Cooling shroud System board 1U single-slot riser card 64-bit processor Heat sink System coin cell battery

If the system front panel displays a diagnostic indicator code that refers to a system component that is not field serviceable or replaceable, the corrective action described in Table 1-6, "Codes for System Diagnostic Indicator Lights" on page 9, instructs you to contact Riverbed Support. Similarly, if you encounter a system message that refers to a system component that is not field serviceable or replaceable, the corrective action described in Table 1-7, "System Message Causes and Corrective Actions" on page 11, instructs you to contact Riverbed Support.

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Technical Specifications
The following tables summarize the environmental and physical specifications for Series EX560 and EX760 systems.
Table 1-9. Environmental Specifications of Series EX560 and EX760 Systems Operating 57 dBA typical 50 - 104F 10 - 40C 20% - 80% 50 ft. - 10,000 ft. 15.24 m - 3048 m Storage 40 - 149F 40 - 65C 5% - 95% 50 ft. - 35,000 ft. 15.24 m - 10,688 m

Environmental Specification Noise Level (A-weighted pressure) Temperature Relative humidity, non-condensing Altitude

Table 1-10. Physical Specifications of Series EX560 and EX760 Systems Physical Specification Weight without packaging or bezel Height width depth without rack mount ears or front bezel US Units 17.76 lb. Metric Units 8.058 kg

1.66 17.09 15.52 in. 4.24 43.40 39.43 cm

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Power Requirements and Consumption

Series EX560 and EX760 systems are rated at the following power characteristics when operating at nominal AC input voltages (120 V and 230 V):
Table 1-11. Power Characteristics of Series EX560 and EX760 Systems 120 V, 50-60 Hz 250 W, internal 1.2 A maximum 135 W maximum 85 W typical 140 maximum 0.97 295 BTU/hr typical 230 V, 50-60 Hz 250 W, internal 0.6 A maximum 135 W maximum 80 W typical 140 maximum 0.85 280 BTU/hr typical

Power Characteristic Power supply unit (1) Amperes (A) Power (W) Volts Amperes (V*A) Power factor (W/VA) Heat dissipation

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Other Information You Might Need

In addition to this hardware owners manual, the following Riverbed Steelhead appliance documentation contains information related to EX560 and EX760 system hardware: Safety and Compliance Guide Network Interface Card Installation Guide Rack Installation Guide Steelhead EX Installation and Configuration Guide Product update informationAlways check for product update information on the Riverbed Support web site at https://support.riverbed.com. Read the updates first, because they often supersede information in other documents. Safety and regulatory informationRead and understand any safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document.

You should also read the following information:

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2
Servicing Field Replaceable Units
"Overview of Servicing FRUs" on page 22 "Opening and Closing the System" on page 26 "Removing and Installing the Cooling Shroud" on page 30 "Servicing the Memory Modules" on page 33 "Servicing the System Fans" on page 38 "Servicing the Network Interface Card" on page 42 "Servicing the Hard Disk Drive" on page 45

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Overview of Servicing FRUs

This section covers the following information: Field Serviceable Parts Safety and Compliance Guidelines Recommended Equipment for Servicing FRUs Inside the System System Board Connectors

Field Serviceable Parts

Troubleshoot or replace FRUs only. See "Field Replaceable Units" on page 16 and "Non Field Replaceable Units" on page 17. Service FRUs only as directed in the product documentation or by the Riverbed service and support team. All other servicing should be performed by a Riverbed certified service technician. IMPORTANT: Your warranty does not cover damage due to servicing that is not authorized by Riverbed.

Safety and Compliance Guidelines

Follow the safety precautions and local compliance directives outlined in the Safety and Compliance Guide when you install, operate, or service your system. Refer to the Safety and Compliance Guide if you do not clearly understand the safety information provided in the documentation. Retain and follow all product safety and operating instructions provided with your equipment. In the event of a conflict between the instructions in this guide and the instructions in equipment documentation, follow the guidelines in the equipment documentation. Mishandling of the equipment voids all warranties.

Recommended Equipment for Servicing FRUs

You need the following tools and equipment to service the FRUs:
#1 Phillips-head screwdriver #2 Phillips-head screwdriver

Grounding wrist strap Access to the Management Console

If you cannot access the Management Console, you can operate the system console by attaching a keyboard, mouse, and VGA display to the back-panel USB and video ports.

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Inside the System

Figure 2-1 shows the system with the front bezel and system cover removed to provide an interior view of the system as seen from above the right front corner.
Figure 2-1. Inside the System 4 3 2 1 6 7 8 5

14 13 12 11 10 9

1 2 3 4 5 6 7

Hard disk drive Power supply fan Power supply Memory modules (2 or 4) Cooling shroud Heat sink and

8 9 10 11 12 13 14

4-port network interface card (NIC) System fan 3 Solid-state drive System fan 2 Internal USB ports (2) System fan 1 Control panel board

processor

1U single-slot riser card

Non-serviceable components shown for reference only.

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System Board Connectors

The system board occupies about two-thirds of the chassis footprint, aligned against the system back panel and the right-hand side of the chassis. Figure 2-2 is a diagram of the system board with connector locations shown. The edge of the board shown at the top of the diagram is located against the system back panel. Table 2-1 describes the system board connectors.
Figure 2-2. 1 10 System Board Connectors 2 3

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Table 2-1.

System Board Connectors Description First socket of second channel (note the white release levers) Second socket of second channel. First socket of first channel (note the white release levers) Second socket of first channel.

Item Connector 1 DIMM socket 2 DIMM socket 4 DIMM socket 1 DIMM socket 3

NOTE: Socket numbers 2, 4, 1, and 3 are labeled on the system

board to the left side of each socket.

2 IO_RISER1 3 SATA_A SATA_B

PCIe connector (shown without the 1U single-slot riser card) SSD data port HDD data port

NOTE: SATA_A is the SATA port furthest from the coin cell
battery. SATA_B is the adjacent port, to the right of SATA_A.

4 FAN3 5 USB_CONN 6

System fan 3 connector Internal USB connector Control panel connector System fan 2 connector System fan 1 connector 4-pin power connector 24-pin power connector

CTRL_PNL

7 FAN2 8 FAN1 9 10 12V PWR_CONN

Connectors for non-serviceable components shown for reference only.

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Opening and Closing the System

This section covers the following information: About the Front Bezel and the System Cover Removing the Front Bezel Installing the Front Bezel Removing the System Cover Installing the System Cover

About the Front Bezel and the System Cover

The system is enclosed by an optional front bezel and a system cover. To service the field replaceable units within the system, remove the bezel and cover. When the optional front bezel is installed, the bezel blocks your access to all front-panel features and indicators: Power-on indicator/ power button HDD activity indicator System diagnostic indicator lights (4) System status indicator System identification button System identification panel Solid-state drive

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Removing the Front Bezel

Pull the bezel away from the system.
Removing the Front Bezel

Figure 2-3.

Installing the Front Bezel

1 Hook the right edge of the bezel onto the chassis. 2 Fit the free end of the bezel onto the system. 3 Snap the bezel into place.

27

Removing the System Cover

1 Turn off the system, and then disconnect the system from the power source. NOTE: Before you remove the system cover, always turn off the system and and disconnect the system from the power source. Leaving power on can cause permanent electrical damage to electrical components in your system. 2 Rotate the latch release lock counter clockwise to the unlocked position. See Figure 2-4. 3 Grasp the cover on both sides while pressing your thumbs on the latch release lock and the indent, carefully slide the cover toward the back of the system, and lift it away from the system.
Figure 2-4. Removing the System Cover

Latch release lock

Indent

28

Installing the System Cover

1 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis hooks. 2 Slide the cover toward the front of the chassis till it locks in position. 3 Rotate the latch release lock in a clockwise direction to secure the cover.

29

Removing and Installing the Cooling Shroud

This section covers the following information: About the Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud

About the Cooling Shroud

The cooling shroud covers the processor, heat sink, and memory modules, and provides airflow to these components. Airflow is facilitated by the system fan modules, which are positioned directly behind the cooling shroud. To gain physical access to the system memory modules or the system fans, you temporarily remove the cooling shroud.
Figure 2-5. Removing and Installing the Cooling Shroud 1 2

4 1 2
Touch points (2) Cooling shroud

3 4

Guide slots (2) Guide screws (2)

30

Keep the following points in mind when you remove the cooling shroud: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them. Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

Removing the Cooling Shroud

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Turn off the system, and then disconnect the system from the power source. 2 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 3 Hold the touch points and gently lift the shroud straight up and away from the chassis. See Figure 2-5, "Removing and Installing the Cooling Shroud" on page 30. IMPORTANT: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

31

Installing the Cooling Shroud

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Position the cooling shroud by aligning the guide slots with the guide screws on the system board. See Figure 2-5, "Removing and Installing the Cooling Shroud" on page 30. 2 Push the cooling shroud down until all edges are secured to the system board.

32

Servicing the Memory Modules

This section covers the following information: About the Memory Sockets and Memory Modules Supported Memory Module Configurations Troubleshooting System Memory Replacing a Memory Module

About the Memory Sockets and Memory Modules

The system board for Series EX560 and EX760 system have four memory module sockets for system memory. See "Inside the System" on page 23. Each two-socket set is organized into two channels to the CPU. The first socket of each channel is marked with white release levers. See "System Board Connectors" on page 24. Series EX560 and EX760 systems use 4 GB unbuffered ECC DIMMs (UDIMMs). Series EX560 systems without Granite licensing contain 8 GB of system memory. Series EX560 systems with Granite licensing require 16 GB of system memory. Series EX760 systems contain 16 GB of system memory, regardless of Granite licensing. IMPORTANT: You must upgrade to RiOS v7.0.2 and EX v1.0.1 to enable Granite functionality. Keep the following points in mind when servicing the memory modules: Grounded wrist strapTo prevent electrostatic discharge (ESD) damage, wear a grounded wrist strap when handling memory modules. A memory module damaged by ESD can eventually result in problems that are difficult to diagnose. If you do not have a wrist strap, before touching electronic components such as memory modules or network interface cards, ground yourselfdissipate static electricity from your body or clothingby touching an unpainted, grounded metal object (such as the metal frame inside the system). Handle modules by the card edges onlyAlways handle a memory module by the card edges and avoid touching the components on the module. Possible cause of system halt and no displayAn invalid memory module configuration can cause your system to halt at startup without video output. 33

Supported Memory Module Configurations

Table 2-2 shows the supported configurations of 4 GB memory modules in Series EX560 and EX760 systems. Socket numbers are labeled on the left side of each socket. The socket labeled 2 is nearest to the 24-pin power connector.
Table 2-2. 4 GB Memory Module Configurations by Model Memory Module Sockets Channel Socket Label Model EX560L EX560M EX560H Model EX560G EX560L+G EX560M+G EX560H+G Model EX760L EX760M EX760H EX760L+G EX760M+G EX760H+G

Second Channel = B 1st socket 2nd socket

First Channel = A 1st socket 2nd socket

Total Physical Memory 8 GB

16 GB

16 GB

Memory module sockets labeled 2 and 1 are the first sockets of channels B and A, respectively. The first socket of each channel is identified by white release levers.

Troubleshooting System Memory

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 If the system is not operational, turn off the system and then disconnect the system from the power source. Wait at least 10 seconds and then reconnect the system to the power source. 34

2 Turn on the system and then note the messages on the screen. If an error message indicates a fault with a specific memory module, go to step 12. 3 Turn off the system and then disconnect the system from the power source. 4 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 5 Wear a grounding wrist strap. 6 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 31. 7 Locate the four memory modules. See Figure 2-1, "Inside the System" on page 23 and Figure 2-2, "System Board Connectors" on page 24. CAUTION: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them. 8 Check that the memory module sockets are populated correctly. See "Supported Memory Module Configurations" on page 34. 9 Reseat the memory modules in their sockets. For details, see step 7 on page 36. 10 Install the cooling shroud. See "Installing the Cooling Shroud" on page 32. 11 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 12 Reconnect the system to the power source, and turn on the system. 13 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 14 If the memory problem persists, you need to replace the faulty memory module. Contact Riverbed Support at https://support.riverbed.com.

Replacing a Memory Module

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Turn off the system, and then disconnect the system from the power source.

35

2 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 3 Wear a grounding wrist strap. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 31. 5 Locate the four memory module sockets. See Figure 2-1, "Inside the System" on page 23, and Figure 2-2, "System Board Connectors" on page 24. CAUTION: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them. 6 Press down and out on the ejectors at each end of the socket until the old memory module pops out of the socket. See Figure 2-6.
Figure 2-6. Removing and Installing a Memory Module

1 2

Memory module Socket ejectors (2)

Alignment key

IMPORTANT: Handle each memory module only on either card edge, and avoid touching the middle of the memory module. 7 Press down and out on the ejectors at each end of the socket, as shown in Figure 2-6, to allow the new memory module to be inserted into the socket.

36

8 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. IMPORTANT: Handle each memory module only on either card edge, and avoid touching the middle of the memory module. 9 Press down on the memory module with your thumbs to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 10 Repeat step 7 through step 9 of this procedure to install the remaining memory modules. See "Supported Memory Module Configurations" on page 34. 11 Install the cooling shroud. See "Installing the Cooling Shroud" on page 32. 12 Close the system cover. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 13 Reconnect the system to the power source, and turn on the system.

37

Servicing the System Fans

This section covers the following information: About the System Fans Troubleshooting the System Fans Replacing a System Fan

About the System Fans

Your system contains three single-motor 40x40x28 fans to cool the processor, expansion card, and memory modules. NOTE: The system also contains a fourth fan, located near the left side of the system and attached to the power supply unit. The fan attached to the power supply unit is not a field serviceable or field replaceable part. You can locate a faulty fan by using the RiOS CLI command show stats fan at the Management Console. The command output displays the current RPM and error status of the fan that you specify. Keep the following points in mind when servicing the system fans: If any individual system fan is faulty, Riverbed recommends that you replace all three fans. Replacement fans are available in kits containing three fans. Hot-swap removal or installation of system fans is not supported. Do not attempt to operate the system without all three system fans.

Troubleshooting the System Fans

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Ensure that none of the following conditions exist: System cover or cooling shroud is removed. Ambient temperature is too high. External airflow is obstructed. An individual system fan is removed or has failed.

38

2 Locate the faulty fan indicated by the output of the RiOS CLI command show stats fan. The command output displays the current RPM and error status of the fan that you specify. 3 Turn off the system, and then disconnect the system from the power source. 4 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 5 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 31. CAUTION: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them. 6 Reseat the power cable of each system fan. For the locations of the three system fans, see "System Board Connectors" on page 24. 7 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 8 Reconnect the system to the power source, and then turn on the system. 9 If a fan does not function, turn off the system and install a new fan. See "Replacing a System Fan" on page 39. If the replacement fan does not operate, contact Riverbed Support at https://support.riverbed.com.

Replacing a System Fan

This procedure describes how to remove a single system fan. The procedure for removing each individual fan module is the same. IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Turn off the system, and then disconnect the system from the power source. 2 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 31.

39

CAUTION: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch them. NOTE: The fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning before removing it from the system. 4 Disconnect the fans power cable from the system board. See Figure 2-7. 5 Grasp the old or failed fan and lift it away from the fan assembly. See Figure 2-7.
Figure 2-7. Removing and Installing a System Fan 1 2

Fan

Fan power cable

6 Ensure that the new or replacement fan is oriented correctly. Orient the fan module so that the side with the power cable faces the back of the system. 7 Lower the fan into the fan assembly until the fan is fully seated. See Figure 2-7. 8 Connect the fans power cable to the fan power connector on the system board. 9 Repeat step 4 through step 8 to replace all three system fans. 40

10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 32. 11 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 12 Reconnect the system to the power source, and then turn on the system.

41

Servicing the Network Interface Card

This section covers the following information: Troubleshooting the Network Interface Card Replacing the Network Interface Card

Series EX560 and EX760 systems support one 4-port GbE TX copper NIC installed in an expansion-card riser. The NIC is not hot-swappable.

Troubleshooting the Network Interface Card

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Check the indicator lights for the port. See "LAN and WAN Port Indicator Lights" on page 7. If the link indicator does not light, check the cable connection. Use another connector on the switch or hub.

2 Ensure that all network cables are of the proper type and do not exceed the maximum length. 3 Turn off the system, and then disconnect the system from the power source. 4 Disconnect the Ethernet cables from the LAN and WAN ports. 5 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 6 Wear a grounding wrist strap. 7 Make sure that the NIC edge connector is firmly seated in the expansion-card riser. See Figure 2-8, "Removing and Installing the NIC" on page 43. 8 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 9 Reconnect the system to the power source, and then turn on the system. 10 Re attach the Ethernet cables to the LAN and WAN ports. 11 If the problem persists, contact Riverbed Support at https://support.riverbed.com.

42

Replacing the Network Interface Card

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Unpack the NIC and prepare it for installation. For detailed instructions, see the Network Interface Card Installation Guide. 2 Turn off the system, and then disconnect the system from the power source. 3 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 4 Disconnect all cables from the network interface card. 5 Lift and rotate the expansion-card latch. See Figure 2-8.
Figure 2-8. Removing and Installing the NIC

3 1 2
Expansion-card riser Expansion-card latch

Network interface card

43

6 Grasp the old or failed NIC by its edges and carefully remove it from the connector on the expansion-card riser. 7 Holding the new or replacement NIC by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser. 8 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 9 Close the expansion-card latch. See Figure 2-8. 10 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 11 Reconnect the system to the power source, and then turn on the system. 12 Re attach the Ethernet cables to the LAN and WAN ports.

44

Servicing the Hard Disk Drive

This section covers the following information: About the Hard Disk Drive Troubleshooting the Hard Disk Drive Replacing the Hard Disk Drive

About the Hard Disk Drive

EX560 and EX760 systems support one 3.5-inch SATA hard disk drive (HDD). The HDD is attached to a drive carrier, and the HDD and drive carrier are installed internally in the system. The HDD is not front-swappable. See Figure 2-1, "Inside the System" on page 23. Two SATA connectors are located on the back of the HDD. See Figure 2-2 on "System Board Connectors" on page 24. The receptacle on the left is used to connect the HDD to the power supply unit (PSU). The receptacle on the right is used to connect the HDD to the integrated SATA controller, through the SATA port labeled SATA_B on the system board.

Replacement hard disk drives are available as an assembly consisting of a hard disk drive installed in a drive carrier.

Troubleshooting the Hard Disk Drive

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Turn off the system, and then disconnect the system from the power source. 2 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 3 Make sure that one end of the SATA data cable is properly connected to the HDD and that the other end of the cable is properly connected to the SATA_B port on the system board. See Figure 2-2, "System Board Connectors" on page 24. 45

4 Make sure that the 5-wire SATA power cable from the PSU is properly connected to the HDD. 5 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 6 Reconnect the system to the power source, and then turn on the system. 7 If the problem persists, contact Riverbed Support at https://support.riverbed.com.

Replacing the Hard Disk Drive

IMPORTANT: Troubleshoot or replace FRUs only. Troubleshoot or replace FRUs only as directed in the product documentation or as directed by the Riverbed online or telephone service and support team. All other servicing should be performed by a Riverbed certified service technician. Your warranty does not cover damage due to servicing that is not authorized by Riverbed. 1 Turn off the system, and then disconnect the system from the power source. 2 Open the system. See "Removing the Front Bezel" on page 27 and "Removing the System Cover" on page 28. 3 Disconnect the SATA power and data cables from the back of the hard drive. 4 Remove the old or failed hard disk drive and attached drive carrier from the chassis. See Figure 2-9.
a b

While pulling the carrier release pin up, grip the drive carrier and slide it away from the chassis wall. Lift the drive carrier away from the system.

46

Figure 2-9.

Removing and Installing a 3.5-Inch Hard Drive 1 2

6 5 1 2 3
Drive carrier Drive carrier release pin Hard disk drive

4 5 6

SATA data cable SATA power cable Chassis tabs (4)

5 Install the new or replacement hard disk drive and attached drive carrier into the chassis.
a b

Align the four slots under the drive carrier with the four tabs on the chassis. See Figure 2-9. Slide the drive carrier toward the chassis wall till it snaps into place.

6 Connect the SATA power and data cables to the two receptacles at the back of the hard drive. See Figure 2-9, "Removing and Installing a 3.5-Inch Hard Drive" on page 47. 7 Close the system. See "Installing the System Cover" on page 29 and "Installing the Front Bezel" on page 27. 8 Reconnect the system to the power source, and then turn on the system.

47

48

3
Getting Help

49

Contacting Riverbed
This section describes how to contact departments within Riverbed.

Internet
You can learn about Riverbed products at http://www.riverbed.com.

Technical Support
If you have problems installing, using, or replacing Riverbed products, contact Riverbed Support or your channel partner who provides support. To contact Riverbed Support, please open a trouble ticket at https://support.riverbed.com or call 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415 247 7381 outside the United States.

Professional Services
Riverbed has a staff of professionals who can help you with installation assistance, provisioning, network redesign, project management, custom designs, consolidation project design, and custom coded solutions. To contact Riverbed Professional Services go to http://www.riverbed.com or email proserve@riverbed.com.

Documentation
The Riverbed Technical Publications team continually strives to improve the quality and usability of Riverbed documentation. Riverbed appreciates any suggestions you might have about its online documentation or printed materials. Send documentation comments to techpubs@riverbed.com. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Riverbed Document Kit.

50

Index
A
Auxiliary port, 6 removing, 28

D B
back panel features and indicator lights, 5 LAN and WAN ports, 7 bezel about, 26 installing, 27 removing, 27 buttons back panel, 5 front panel, 3 DIMMs See memory modules

E
environmental specifications, 18

F
field replaceable units See also FRUs front panel features and indicator lights, 3

C
connectors back panel, 5, 7 front panel, 3 system board, 23-24 cooling shroud about, 30 installing, 32 removing, 31 cover, system about, 26 installing, 29

FRUs See also non field replaceable units about hard disk drive, 45 memory modules (DIMMs), 33 NIC, 42 system fans, 38 list of field replaceable units, 16 replacing hard disk drive, 46 memory modules (DIMMs), 35 NIC, 43

Index

51

system fans, 39 troubleshooting hard disk drive, 45 memory modules (DIMMs), 34 NIC, 42 system fans, 38

M
management interface ports, 6 memory modules (DIMMs) about, 33 replacing, 35 socket locations, 23-25 supported configurations, 34 troubleshooting, 34

H
hard disk drive about, 45 replacing, 46 troubleshooting, 45

N
network interface card See NIC NIC See also LAN and WAN ports about, 42 replacing, 43 troubleshooting, 42 non field replaceable units, 17

I
indicator lights back panel, 5 front panel, 3 LAN and WAN ports, 7 system diagnostic, 9 interface names LAN and WAN ports, 7-8

P
physical specifications, 18 port names LAN and WAN ports, 7-8 power specifications, 19 Primary port, 6

L
LAN and WAN ports about the NIC, 42 indicator lights, 7 interface names, 7-8 port names, 7-8 replacing a NIC, 43 troubleshooting a NIC, 42

R
replacing FRUs hard disk drive, 46

52

Index

memory modules, 35 NIC, 43 system fans, 39 Riverbed contacting Professional Services, 50 Support, 50 Technical Publications, 50 web site address, 50

S
SATA hard drive See hard disk drive support contacting Riverbed, 50 system board connectors, 23-24 system fans about, 38 replacing, 39 troubleshooting, 38

T
trouble ticket web address, 50 troubleshooting hard disk drive, 45 LAN and WAN ports, 42 memory modules, 34 NIC, 42 system fans, 38

Index

53

54

Index