Proposal Peoplestrong 2

6th Floor, Auriga Block The 'V' Ascendas IT Park Madhapur, Hyderabad Qontext.
com
Proposal for Internal Social Networking and Collaboration Platform

Submitted to:
August 06, 2010 Rajiv Shivane VP, Products rajiv@qontext.com +91-93912-73327
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6th Floor, Auriga Block The 'V' Ascendas IT Park Madhapur, Hyderabad Qontext.com
Table of Contents
1
1.1
Introduction ................................................................................................. 4
About The Company ............................................................................................................................4
2
2.1
Qontext Offerings ......................................................................................... 5

Software ....................................................................................................................................................5 Hosting Options ............................................................................................................................................. 5 Tool Packs ........................................................................................................................................................ 5 Application Integrations ........................................................................................................................... 6 Platform ............................................................................................................................................................ 6 Performance .................................................................................................................................................... 6 Account Management ................................................................................................................................. 6 Data Security .................................................................................................................................................. 7 Browser Support ........................................................................................................................................... 7 Options Requiring Professional Edition ............................................................................................. 7 Support......................................................................................................................................................8 Standard Support ......................................................................................................................................... 8 Priority Support ............................................................................................................................................. 8 Premium Support .......................................................................................................................................... 8 Training.................................................................................................................................................. 10 Onsite ............................................................................................................................................................... 10 Professional Services........................................................................................................................ 10 Configuration............................................................................................................................................... 11 Integration .................................................................................................................................................... 11 Social Strategy Consulting..................................................................................................................... 11 Solution Customization ........................................................................................................................... 11
2.2
2.3 2.4
3
3.1 3.2 3.3 3.4
Proposed Offerings for Novartis .................................................................. 12

Line Items.............................................................................................................................................. 12 Early signup discount .............................................................................................................................. 12 Limits and Overages ......................................................................................................................... 12 Professional Services (Optional) ................................................................................................. 13 Terms and Conditions ...................................................................................................................... 13 Payment ......................................................................................................................................................... 13 Term and termination ............................................................................................................................. 13 General Terms ............................................................................................................................................. 13 Hosting Services Terms ........................................................................................................................... 14
4
4.1
Appendix A Qontext Feature Snapshots ................................................... 15

Social Portal Features ...................................................................................................................... 15 Activity Feeds ............................................................................................................................................... 15 User Profiles.................................................................................................................................................. 16 Groups ............................................................................................................................................................. 16 Badges ............................................................................................................................................................. 17 Guests............................................................................................................................................................... 18 Search .............................................................................................................................................................. 19 Collaboration Tools ........................................................................................................................... 20 Generic Features......................................................................................................................................... 20 Quick Post ...................................................................................................................................................... 21
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4.2
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4.3
4.4
4.5
4.6
Tweets (micro blogging) ........................................................................................................................ 21 Discussions .................................................................................................................................................... 22 Documents..................................................................................................................................................... 23 Bookmarks .................................................................................................................................................... 23 Videos .............................................................................................................................................................. 24 Photos .............................................................................................................................................................. 25 Slides ................................................................................................................................................................ 25 Polls .................................................................................................................................................................. 26 Survey .............................................................................................................................................................. 27 Quiz................................................................................................................................................................... 28 Blogs................................................................................................................................................................. 28 Pages ................................................................................................................................................................ 29 Qontext Platform Tools ................................................................................................................... 30 Qontext Pulse (Desktop Alerts) ............................................................................................................ 30 Qontext Bookmarklet ............................................................................................................................... 31 Qontext For IPhone ................................................................................................................................... 32 Administration .................................................................................................................................... 33 Customization and Setup ....................................................................................................................... 33 User & Group Management ................................................................................................................... 34 Qontext ID Sync ........................................................................................................................................... 34 Analytics ......................................................................................................................................................... 35 Salesforce Pack ................................................................................................................................... 36 Salesforce Integration ............................................................................................................................. 36 Action Streams ............................................................................................................................................ 37 SugarCRM Pack ................................................................................................................................... 38 SugarCRM Integration ............................................................................................................................ 38
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1 Introduction
Novartis is a world leader in the research and development of products that protect and improve health and well-being. Novartis is dedicated in its mission to discover, develop and successfully market innovative products to prevent and cure diseases, to ease suffering and to enhance the quality of life. Qontext shares these priorities and appreciates the opportunity to contribute to Novartis mission. Qontext offers innovative collaboration and social platform for the enterprise. The vision of Qontext is to provide social software and web 2.0 tools that integrate with other business applications in the company, creating streams of business-related conversations. Enhanced conversations, content sharing in a private social network, carry numerous use cases and business benefits. Qontext delivers consumerinternet style user experience combined with enterprise-grade capabilities such as administration, integration, security, scalability.
1.1 About The Company

Qontext Inc. is a proud venture of Pramati Technologies. Pramati Technologies was founded in 1998 on two main ideas: continuous innovation and service excellence. Pramati empowers customers with technology and services to adapt to market shifts, reduce engineering costs, and sustain competitive advantage through innovation. As the leading software engineering firm in India, Pramati has built several successful technology brands over the past 12 years that are now operating as profitable business units including Imaginea, SocialTwist, Qontext, and Pramati Middleware. The company is privately held, headquartered in Hyderabad, India with U.S. presence headquartered out of Mountain View, California.
Following are some of our enterprise customers (in no particular order):
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2 Qontext Offerings
2.1 Software
Qontext is an enterprise collaboration platform designed to increase business-related conversations, with sharing as a natural part of working. It provides the simplicity of web 2.0 products while complying to the enterprise security and privacy requirements. With Qontext, enterprises can create a private employee social network. Employees can create rich profile pages, share pictures and videos, browse organization hierarchy and connect with others in the organization. At a higher level, Qontext can be configured to work as an internal knowledge network. Employees can form ad-hoc groups, project teams or expertise based groups. Qontext groups enable employees to discover peers with similar interests, discuss topics and share information with peers. Employees can show case their expertise through use of Qontext tools like Blogs and wikis. Qontext provides powerful faceted search and full text search inside office and pdf documents, making it easy to locate information and subject matter experts easily.
Hosting Options
Qontext provides Software-as-a-Service (SaaS) via two hosting options: 1. Foundation Edition: multi-tenant hosting, or 2. Professional Edition: dedicated hosting. Both options are hosted in the SAS 70 type 2 compliant Amazon EC2 cloud.
Tool Packs
Qontext offers a comprehensive set of social tools bundled into packs. Foundation pack Quick Post Tweets Discussions Documents Bookmarks Polls Quizzes Surveys Blogs Pages Video Streaming Slide Viewer Photo Viewer
Assessment pack
Content pack Media pack
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Application Integrations
Qontext uniquely provides out-of-the-box integration with any web-based application. In addition, we provide deeper embedded UI and API integration with select partners: Qontext for Salesforce.com Qontext for SugarCRM Qontext for LeadForce1
*
Salesforce.Com integration Qontext ActionStreams tool* SugarCRM integration LeadForce1 integration
Qontexts ActionStreams is a powerful tool that enables the definition of business application events and alerts (e.g., alert me when a sales opportunity > $1M is posted).
Qontext SAAS has undergone the rigorous process of AppExchange certification with Salesforce.com. The certification process involves annual review of our policies, verification of the effectiveness of our processes and testing of the application by the independent testing team of Salesforce. The policies reviewed include our HR policies like pre-employment verification and security training and our InfoSec policies like: Encryption, Access Management, Change Management, Capacity Planning, BCP, Patch Management etc. The following tests were performed on the application: Source code analysis Web App vulnerability scans Penetration tests
While Qontext recommends our hosted offerings, we can offer on-premises solution proposals upon request.
Platform
Qontext software is written using the latest the Enterprise Java standards and hence, is platform independent. Our entire solution development, testing and optimization have been performed on, and are offered on the Linux operating system.
Performance
Qontexts architecture lends itself to high scalability and can scale well for user community as large as 35,000 with 1TB data and still deliver the response time of less than 2 seconds on page loads.
Account Management
Qontext provides extensive admin capabilities including user management functions. Account management audit trail and content moderation capability can be made available.
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Data Security
With dedicated hosting, Qontext can provide secure access through SSL where all data traffic will be encrypted. The necessary SSL certificates must be provided 1 month prior to deployment. User uploaded files are saved to Amazon S3 as private content and not on local disc. Private content on S3 is protected using access keys. The uploaded files saved on S3 are not in an encrypted format. Qontext implements session timeout to invalidate inactive sessions. The default session timeout is set to 30mins.
Browser Support
Qontext supports a wide range of modern popular browsers, including IE7, IE8, FF3, Chrome and Safari 3. However, IE6 is not supported as it is being majorly phased out and its limitations in CSS rendering and JavaScript. This year, major vendors such as Salesforce.com and Google Apps have announced discontinuing support for IE6. The Stats below1 are indicative of the switch to newer versions:
2010 May April March February January IE8 16.0% 16.2% 15.3% 14.7% 14.3% IE7 9.1% 9.3% 10.7% 11.0% 11.7% IE6 7.1% 7.9% 8.9% 9.6% 10.2% Firefox 46.9% 46.4% 46.2% 46.5% 46.3% Chrome Safari 14.5% 13.6% 12.3% 11.6% 10.8% 3.5% 3.7% 3.7% 3.8% 3.7% Opera 2.2% 2.2% 2.2% 2.1% 2.2%
For IE6 users who cannot be upgraded, we recommend either of the following approaches: 1. Use Google Chrome Frame plug-in on IE6 2. Dual browser strategy with Chrome (preferred) or FF3 used for Qontext
Options Requiring Professional Edition

Corporate Directory integration Qontext can provide integration with your corporate directory (e.g., Microsoft Active Directory) including automated user account management (when employees join/leave the company), user profile synchronization (any changes to user profile in AD will be updated to the users Qontext profile) and Single Sign-On (SSO).
Source http://www.w3schools.com/browsers/browsers_stats.asp
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Document Management System integration Qontext can provide integration with your document management system such as Microsoft SharePoint, Documentum, or IBM FileNet. Anti-virus requirements Qontext can provide enterprise-grade antivirus software on cloud. The software can be configured to auto-update its virus database on an hourly basis. If anti-virus is requested, Qontext will check all files uploaded by users for viruses. Qontext will ensure that every file being downloaded is scanned for viruses against the last updated virus database.
2.2 Support
Qontext provides three levels of support: Standard Support, Priority Support and Premium Support.
Standard Support
Qontext provides private community support through Qontext Support Group (an internal group on the Qontext portal, with Qontext support staff being guests limited to only that group). In contrast to public forums, this exclusive feature protects users inadvertently disclosing any proprietary information to outsiders. Users use this Qontext Support Group as the Primary channel for contact with support. Users can check information on Qontext Support Group to explore reported/resolved issues or submit new support requests. Qontext must be provided adequate information and access needed to reproduce, debug and correct software problems reported by users. Such information could include steps resulting in the issue, error messages, screen captures, etc. Additionally, users can email to support@qontext.com on support issues.
Priority Support
Qontext Priority Support is designed to provide enterprise-grade support beyond forum support included in standard license. Priority Support includes unlimited email and phone incidents with phone support available from 9am-5pm IST. All support will be provided in English.
Premium Support
Qontext Premium Support is designed to provide comprehensive support for organizations to fully benefit from the hosted service. Premium Support comes with unlimited email, phone incidents and highest level of customer care 24x7. All support will be provided in English. Qontext Premium Support is not the typical enterprise support offering where users are shown to self-service knowledge bases or answered by note taking front desk agents when the phone rings. Qontext Premium Support is designed to offer direct connect to product experts, so your key administrators or users dont waste time passing through tiers of support personnel. We are committed to helping you get the best value of your
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investment in Qontext through minimal business disruption and proactive service. What is covered Installation, upgrade of the product, infrastructure software and custom extensions Data backup and restoration upon software upgrades Monitoring of the deployment for preventive maintenance Issues related to service availability, planned downtime Assistance in understanding setup, administration, specific features Priority fix on reported issues pertaining to software What is not covered Issues caused by: Third-party products or services integrated with Qontext, such as LinkedIn, Twitter, Scribd, etc. Custom integrations with installed software such as Active Directory, SharePoint that were not performed by Qontext.
Telephone Support 24x7 priority phone support requests can be initiated by designated admin staff only. Designated support contact will be provided in India and US, who can be reached by direct phone line depending on the time of the day. The best times for phone calls related to non-critical issues would be the normal business hours of 9:00 AM to 6:00 PM IST, Monday through Friday, exclusive of the public holidays. Service Levels Level Definition Critical Production system is fully down or there is substantial loss of service that impacts work. The situation can be described as an emergency.
Target Response 15-60 minute response; Qontext team will deal with the issue with commercially reasonable effort to get the system back into operation with full or restricted operation within 4 hours. The issue will then be classified as Major. 4 hour response; Qontext team will work on the issue to resolve within three business days and restore operations to the state before the issue occurred. 24 hour response; Qontext team will resolve such issues through its next update cycle. No response time defined; although the support team would address such issues in less than 30 days of reporting.
Major
Important features are unavailable causing major impact although restricted operation is possible. Some or all users may be affected. Minor loss of service causing inconvenience, but no loss of data when functionality is restored. Information request, clarification of function or newly deployed feature; no loss of service is experienced.
Normal
Minor
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Uptime Assurance Qontext service availability would be monitored at every hour to ensure continuity of service. Our Service Level Objective (SLO) for service Uptime, measured at the end of each calendar quarter, would be 99.5%. Planned downtime Qontext will provide 24 hour advanced notification of regular maintenance downtime, which shall be normally scheduled during the weekend hours or lean periods. Planned downtime is excluded from Uptime SLO. Escalation Occasionally you may encounter situations where a problem is so severe it demands immediate attention, or a significant time has passed beyond the resolution targets without a satisfactory resolution. A support case may be escalated as follows: Level 1: Designated Support Contact Level 2: Account Manager Level 3: Vice President Exceptional circumstances Support unavailability caused by circumstances beyond our reasonable control, including without limitation, acts of God such as flood, fire, earthquakes, government-mandated closures, acts of terror, strikes or other work disruptions beyond our control.
2.3 Training
Onsite
Qontext strives to make its software as intuitive as possible. We leverage existing, proven paradigms (e.g., Facebook, Twitter) and implement latest human factors and interface design practices. However, we also recognize that different users have different experiences and expectations. Therefore, Qontext provides two on-site training options: 1. T3 (Train-The-Trainer): 6 hours, maximum 10 attendees. 2. End User: 3 hours, maximum 25 attendees. All facilities and equipment must be provided by the trainee. Equipment must meet system requirements defined above. One workstation must be provided per attendee.
2.4 Professional Services

Qontext can provide additional professional services to maximize the successful implementation, deployment and usage of Qontext. Following are key areas of service options.
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Configuration
While Qontext includes all capabilities for self-configuration, our experienced team is available to help streamline your initial set-up. We can leverage best practices for organizational structure to meet your specific needs (e.g., creating groups, categories, business units, tags, etc.). Qontext can also provide design services such as banner and custom icon design to give your implementation an integrated, tailored look and feel.
Integration
Qontexts engineering consulting team is available to assist with back-end or application integration, such as Single Sign-On, Active Directory, VPN or integration with standard (ERP, HRMS, CRM, et.) or home grown web based applications.
Social Strategy Consulting

Enterprise social software is emerging area and companies are experimenting with various strategies and techniques to derive the best possible benefits. Qontext is keen to see successful adoption within your enterprise. While organizations are seeing differing usage patterns, a planned approach would be helpful. Qontext team would provide an initial questionnaire to understand goals, non-goals, will work, wont work, etc. that could provide the background for working with your enterprise on a social strategy and launch plan. By implementing best practices and leveraging our implementation experience, we can help you maximize business value and improve time to success.
Solution Customization
Qontext continues to invest heavily in feature enhancements. However, if unique needs require immediate implementation of specific functions, we can propose software customization upon request.
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3 Proposed Offerings for Novartis

3.1 Line Items
Qontext is thrilled at the opportunity to work with Novartis. Our goal is to delight Novartis and your employees into becoming a reference account. Based on our understanding of Novartiss requirements, Qontext proposes the following solution for Novartis: Item Software and Support fee Includes Foundation edition Foundation pack Assessment pack Content pack Media pack Priority support Dedicated hosting Configuration Branding Network setup users, groups, org units etc Integration Single Sign On Social Strategy Consulting 5 Sessions One onsite T3 class Two onsite End User classes Price $5/user/month
Implementation fee
$15,000
A user for the purpose of above calculation is any user account, employee or guest, that remains created during the month and is enabled for login and use. User accounts on Qontext can be Deactivated when an employee leaves. User accounts deactivated for the entire month are not counted towards billing for that month.
Early signup discount

Qontext is keen on bringing on Novartis as a customer as early as possible. Qontext is offering Novartis a discount of 10% on software and support fee, if Novartis signs-up before September 15th 2010.
3.2 Limits and Overages

The corporate network will come with a monthly quota of 200 MB Database storage, 200 MB File storage (that is a total of 400 MB storage) per user and 1 GB of bandwidth per user per month.
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If these limits are exceeded, Novartis will be billed one or more units of the items as per the following pricing table. Item File storage DB storage Bandwidth Unit Size 100 MB 100 MB 1 GB Price/Unit/Month $0.40 $1.50 $1.00
3.3 Professional Services (Optional)

Qontext would provide additional custom development work, including integrations, custom modules, customizations, feature extensions for professional services fee of $75/hour per person. Statement of Work (SOW) would be jointly prepared to initiate such services from time to time.
3.4 Terms and Conditions

Qontext will provide draft of full legal agreements (License Agreement, Professional Services Agreement and Support Agreement) upon acceptance of the Commercial Terms. However, here are some key points to note.
Payment
Software and support fee will be invoiced at the begining of every quarter. The implementation fee is a onetime charge and will be paid upon signing the contract. Overage charges and adjustments will be invoiced at the end of every quarter. All payments are net 30 from invoice date, with 2% PM interest for payments beyond 30 days. This proposal is valid for 30 days. The agreement is valid for 1 year Novartis can terminate the agreement at any time with a Quarter as advance intimation period in writing. Qontext may terminate the agreement due to non-payment.
Term and termination

General Terms
Novartis agrees to provide quote for inclusion in a press release about Qontext deployment, the draft of which will be provided for approval. Qontext can list or use logo of Novartis as a customer of Qontext on its website and other promotional material. All other deal terms are confidential.
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Hosting Services Terms

Qontext utilizes third party hosting providers for the SAAS service, such as Amazon Elastic Cloud Computing service (EC2) and may change its provider from time to time. All access to Qontext will hence be subject to terms and conditions of the hosting provider (EC2 terms are available at aws.amazon.com/agreement). Certain integrations with external services, such as LinkedIn for profile import, Scribd document and slides viewer, twitter, etc. may become unavailable due to changes in terms and conditions of the respective providers.
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4 Appendix A Qontext Feature Snapshots

4.1 Social Portal Features
Activity Feeds
i. ii. iii. iv. v. vi. My Network feed watched people, groups member activity Company-wide feed all people, groups member activity Action links under feed items Separate Alerts feed activities that need definite attention Own Activity feed on user profile page RSS feed for all activity streams
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User Profiles
i. ii. iii. iv. Detailed user profile with photo, contacts, location, work details, interests, organization chart, etc. Profile customization by admin to suit the organization Build own network with watch/un-watch users Whiteboard for quick communication (wall of social networks)
Groups
i. ii. iii. iv. v. vi. vii. Group Profile Group Name, photo, Description, tags, member listing Categorize groups for segregation and browsing Group watch/un-watch, join/leave Invite Users, Other Groups, Guests Group Visibility - Listed / Unlisted (existence confidential) Group Membership - Moderated / Un-moderated Group Home Page Visibility - Public / Members Only
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Badges
i. ii. iii. iv. v. vi. User Badge for quick identification, anywhere you see a user name photo, name, profile link, watch Quick message user through Whiteboard (open) or Alert feed posting (private) Contact user through quick launch of email or IM Group Badge for quick identification, anywhere you see group name photo, name, profile link, home link, watch Quick message user through Whiteboard (open) or Tweet (private) Context Badge for quick identification of feed item coming from other applications logo, name, context point details
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Guests
i. ii. iii. Share and collaborate with users outside your company Invite guests through email Clearly identified Guest OK groups
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Search
i. ii. iii. Search profiles, groups, content items Full Text search searches within attached PPT, PDF etc Faceted Search - Quickly filter search results by type, author, creation time etc
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4.2 Collaboration Tools

Generic Features
i. ii. iii. iv. v. vi. vii. viii. ix. x. Simple wizard like interface Visibility settings Invitees only, Company-wide, Page Visitors only Invite people/groups to participate, directory accessible Invite guests, auto completion Hide invitees list Tag items, for easy search of related items Pin item to a context point on the page (like sticky note) Optionally add more details helpful to quickly understand the context of the item Perma link for published items useful to refer to the item in other documents or mails Embed tools in other web application, intranet, CMS or any HTML page using Embed code provided
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Quick Post
i. ii. Handy access to Foundation tools at the top of the Home page Auto Slide mode for prompting action
Tweets (micro blogging)

i. ii. iii. iv. Post short message or status update to user profile Post short message or status update to a group Receive tweets from watched people and groups Reply to a tweet
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Discussions
i. ii. Initiate a company-wide discussion or limit to specific invitees Alerted on new comments on discussions you created or have been invited
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Documents
i. ii. iii. iv. v. Share Presentations, Spreadsheets, PDF or any file types Upload files from your local disc or share files already in Qontext repository Upload new versions of the document Access latest version or go through version history to find older ones Comments can be posted on shared documents
Bookmarks
i. ii. iii. Social bookmarking in your community by sharing hyperlinks (URL) on the web or internal pages Display bookmarks filtered on tags Alerted when new links are created by other users on tags of your interest
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Videos
i. ii. iii. Share videos related to training, team discussions or trade shows View videos in browser, no need to download View in full-screen mode for that desktop experience
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Photos
i. ii. iii. Share photos from the latest trade show or let employees get to know each other by sharing pictures Photos automatically resized for optimal browsing experience View slideshow with large sized photos
Slides
i. ii. iii. iv. Share presentations in pdf, ppt or odp formats Built-in search facility to reach the right page Alerted when new links are created by other users on tags of your interest View in fullscreen and project it anywhere
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Polls
i. ii. iii. Quickly gather feedback from all the employees of your organization, a few coworkers or guests Control who can view the results and when View results as absolute or relative charts
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Survey
i. ii. iii. Compose a questionnaire to measure customer satisfaction or gather feedback on corporate events and collect responses easily Supports multiple choice or descriptive answers Download the results as a CSV
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Quiz
i. Conduct quizzes and tests to measure the effectiveness of your training programs. Or quiz your co-workers on trivia just for fun!
Blogs
i. ii. iii. Share your thoughts, work progress or latest findings and keep your co-workers in the loop Easily attach images/videos and resize them Network with others blogging on similar subjects using tags
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Pages
i. ii. iii. Create rich documents on the web and let others help you keep the documents up to date WYSIWYG editor with support for tables. Also embed images and videos Link other pages with intuitive page browser
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4.3 Qontext Platform Tools

Qontext Pulse (Desktop Alerts)
i. ii. Get your alerts, network activity on your desktop Supports Windows, Mac and Linux; needs Adobe AIR runtime
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Qontext Bookmarklet
i. ii. iii. Drag & Drop onto Bookmark bar in browser Launch Qontext Toolbox on any web page Conversations started on that page will always be available there and in the portal
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Qontext For IPhone

i. ii. iii. iv. Stay connected with your co-workers on the move Broadcast 'Status Update' across your company View your activity feed and comment on any content Access corporate address book and email/call/sms any co-worker
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4.4 Administration
Customization and Setup
i. ii. iii. iv. Personalize the portal with corporate logo and custom banner Create org units (eg. departments, locations) Customize elements of User profiles and badges Create New Group Categories (eg. projects, teams)
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User & Group Management

i. ii. iii. iv. v. vi. Configure user signup auto approve, moderated, controlled Invite coworkers - bulk invite, Activate / De-Activate Users Assign Administrators and admin rights Configure Guest Invitation Admin only, users invite but admin approved Activate or Deactivate Guests Activate or Deactivate Groups
Qontext ID Sync
i. ii. iii. iv. Map fields on your Open LDAP or Active directory to user or group profiles Import from directory server and auto create Import from Microsoft Excel (CSV file) Synchronize new info on your directory server with Qontext
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Analytics
i. ii. iii. iv. View trend for user signup and user login activity View trends for content creation for each content type View trends for the past year, month or week Track the most active groups
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4.5 Salesforce Pack

Salesforce Integration
i. ii. iii. Qontext tools available right next to Salesforce objects such as Account, Contact, Lead, Case, etc. Pin items you create, to Salesforce objects on the page Invite coworkers who are on Salesforce and others easily
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Action Streams
i. ii. iii. iv. ActionStream generates activity feed that can be subscribed by any user (nonSalesforce user as well) Create ActionStreams with any number of triggers that notify a change in value of key Salesforce objects Select Initiators and Recipients for an ActionStream Accessible from Qontext Toolbox on any Salesforce page
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4.6 SugarCRM Pack

SugarCRM Integration
i. ii. iii. Integrated as an open panel (referred as Qontext Inset) within your SugarCRM modules, like Accounts, Leads, Contacts, Opportunities, etc Instantly tweet, discuss or share documents & bookmarks with co-workers, customers and partners right from the module page Create module specific groups and invite co-workers and customers
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6th Floor, Auriga Block The 'V' Ascendas IT Park Madhapur, Hyderabad Qontext.

Proposal for Internal Social Networking and Collaboration Platform

August 06, 2010 Rajiv Shivane VP, Products rajiv@qontext.com +91-93912-73327

Qontext Offerings ......................................................................................... 5

Proposed Offerings for Novartis .................................................................. 12

Appendix A Qontext Feature Snapshots ................................................... 15

1.1 About The Company

Following are some of our enterprise customers (in no particular order):

Content pack Media pack

Salesforce.Com integration Qontext ActionStreams tool* SugarCRM integration LeadForce1 integration

Options Requiring Professional Edition

2.4 Professional Services

Social Strategy Consulting

3 Proposed Offerings for Novartis

Early signup discount

3.2 Limits and Overages

3.3 Professional Services (Optional)

3.4 Terms and Conditions

Term and termination

Hosting Services Terms

4 Appendix A Qontext Feature Snapshots

4.2 Collaboration Tools

Tweets (micro blogging)

4.3 Qontext Platform Tools

Qontext For IPhone

User & Group Management

4.5 Salesforce Pack

4.6 SugarCRM Pack

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