SUGARCRM PRODUCT COMPARISON MATRIX

User Limit Price Technical Support Extended / Premium Support Da ta Stora ge Sugar Community Edition No limit Free Not supported Sugar Professional 5 user minimum $360/user/year Unlimited $ 1GB or 30MB/user x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x Sugar Enterprise 5 user minimum $600/user/year Unlimited $ 1GB or 120MB/user x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
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S UGA RCRM P RODUCT C OMPAR I SO N MATR IX

User Expe ri e nc e
Customizable home pa ges New user wizard Multiple home pa ges Enhanced user interface Shortcut bar Global search enhanced view Do wnloadable plug-ins

Sa le s F orc e A utomati on
Leads Contacts Opportunities Accounts Activities Documents Sales forecasting Contracts Product ca talog Quotes

Ma rke ti ng A utomati on
Campaigns Email marketing Online lead ca pture Web-to-Lead forms Newsletter mana gement Campaign dashboard Marketing reports

C us tome r Support
Case mana gement Bug tracking Email mana gement Case escala tion and queuing Kno wledge Base Advanced case escala tion and notifica tion Customer self-ser vice portal
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SUGARCRM PRODUCT COMPARISON MATRIX Sugar Community Edition x x x x Sugar Professional Sugar Enterprise

S UGA RCRM P RODUCT C OMPAR I SO N MATR IX

Reporti ng
Sales pipeline dashboard Lead source dashboard Monthly pipeline by outcome dashboard Opportunities by lead source dashboard Customizable dashboards Custom reports Multiple dashboards on homepa ge Ma trix reports Advanced charts SQL reporting x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
2

C ol l aborati on
Activity mana gement Document mana gement Shared calendar Emplo yee director y Sugar feeds AJAX email client Project mana gement Advanced project mana gement (Gantt Charts and Grids) Sugar Plug-in for Microsoft Excel Sugar Plug-in for Microsoft Outlook Sugar Plug-in for Microsoft Word Reminders and alerts Team notices Dynamic teams

Mob i l e
Mobile edition Offline client synchroniza tion

C ustomi zati on
Module Builder Custom fields Custom objects Custom modules Custom record types Dra g-and-drop custom layouts Configure tabs Assignment notifica tion Workflo w automa tion rules Mobile Studio Editor Convert lead form
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SUGARCRM PRODUCT COMPARISON MATRIX

S UGA RCRM P RODUCT C OMPAR I SO N MATR IX

Sugar Community Edition x x x

Sugar Professional

Sugar Enterprise

Migrati on
Da ta import and exports Imp ort de-duplica tion Upgrade Wizard Da ta quality controls x x x x x x x x x Limited x x x x x x x x x x x x x x x x x x x x x x x x x x x x x

I ntegrati on
Custom links Web-ser vices API Sugar Feeds Dashlets My Portal Dashlets Module Loader Cloud Connectors Cloud Connectors Da ta Merge

Securi ty
Access control by user role Access control by team Field-level security Module Administra tion Advanced pass word mana geme nt

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Copyright 2009-2010 SugarCRM, Inc. All rights reserved. SugarCRM and the SugarCRM logo are trademarks of SugarCRM, Inc. in the United States, the European Union and other countries. All other trademarks are the properties of their respective companies.