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--------------- 77667661 2012-03-21 11:34:03

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2012-3-21

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MCPA~

Table of contents

This document has 287 pages.

1 Summaryofchanges....................................... 17

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2 OverviewoftroubleshootingFlexiMultiradioBTS................. 21

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2.1 Troubleshootingprocess.................................... 21

3 Troubleshootingalarms..................................... 22

3.1 FlexiMultiradioBaseStationalarmexamples.................... 22

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3.2 Identifyingfaultymodules ................................... 26

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3.3 Flexi Multiradio Base Station alarm reclassification. . . . . . . . . . . . . . . . 30

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3.4 CollectinglogsusingSnapshotfeature......................... 32

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3.5 AlarmsforFlexiMultiradioBTSGSM/EDGE..................... 33

3.5.1 Troubleshootingwiththehelpofalarmtables.................... 33

3.5.2 7208LOCALBLOCK....................................... 35

3.5.3 7401-7424EXTERNALALARM ............................. 36

3.5.4 7624CSU-Planeconnectionfailure........................... 37

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3.5.5 7625PSU-PLANECONNECTIONFAILURE.................... 38

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3.5.6 7995Mainsbreakdownwithbatteryback-up..................... 39

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3.5.7 8020Blockedfromuse ..................................... 40

3.5.8 8021Looptointerface...................................... 41

3.5.9 8022Looptoequipment .................................... 42

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3.5.10 8048Lossofincomingsignal ................................ 43

3.5.11 8050Lossofincoming2Msignal............................. 44

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3.5.12 8056Lossofincoming1.5Msignal............................ 45

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3.5.13 8064Alarmsignalisreceived ................................ 46

3.5.14 8066AIS2M............................................. 47

3.5.15 8073AIS1.5M ........................................... 48

3.5.16 8081Lossofframealignment................................ 49

3.5.17 8086LossofCRCmultiframealignment........................ 50

3.5.18 8099Errorrate>1E-3 ..................................... 51

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3.5.19 8102Errorrate>1E-6 ..................................... 52

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3.5.20 8112Frequencyerror ...................................... 53

3.5.21 8125Lossofsynchronizationsignal(s)......................... 54

3.5.22 8148Equipmentreset...................................... 55

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3.5.23 8162Databasefull......................................... 56

3.5.24 8165Realtimelostfault .................................... 57

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3.5.25 8172Yellowalarm......................................... 58

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3.5.26 8179Far-endalarm........................................ 59

3.5.27 8202Lossofsupervisionconnection........................... 60

3.5.28 8240Activealarmpoint..................................... 61

3.5.29 8273LicenseforAbisoverIP/Ethernetisnotavailable............. 62

3.5.30 8274LicenseforAdditional2E1/T1isnotavailable............... 63

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3.5.31 8275LicenseforTRSAbisGroomingisnotavailable.............. 64

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3.5.32 8276LicenseforTRSLoopProtectionisnotavailable............. 65

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3.5.33 8277EthernetPhysicallinklayerlost .......................... 66

3.5.34 8278PseudowireDown..................................... 67

Id:0900d805808dc089 3 Confidential

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3.5.35 3.5.36 3.5.37 3.5.38 3.5.39 3.5.40 3.5.41 3.5.42 3.5.43 3.5.44 3.5.45 3.5.46 3.5.47 3.5.48 3.5.49 3.5.50 3.5.51

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3.5.52 3.5.53 3.5.54 3.5.55 3.5.56 3.5.57 3.5.58 3.5.59 3.5.60 3.5.61 3.5.62 3.5.63 3.5.64 3.5.65 3.5.66

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3.5.67 3.5.68 3.5.69 3.5.70 3.5.71 3.5.72 3.5.73 3.5.74 3.5.75 3.5.76 3.5.77 3.5.78 3.5.79 3.5.80

Trouble Management of Flexi Multiradio BTS GSM/EDGE

8280Pseudowireremotepacketloss...........................68 8281Faultinopticalinterface(SFP)............................69 8283


Licence for BTS TRS Packet Abis Security is not available . . . . . 70 8284Trafficshapingmisconfiguration
..........................71 8285LicenceforTimingoverPacketisnotavailable...............72
8286LicenceforSynchronousEthernetisnotavailable ............73 8287Clockrecoveryinprogress ..............................74
8288Faultinconnectiontoclockmaster........................75 8289SSMhaslosttraceabilitytoPRCclocksource ...............76
8290LicenceforPacketTRSE1/T1isnotavailable ...............77 8291PMTUBTStoBSClessthanconfiguredMTU

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...............78 8292 PMTU BTS to Security Gateway less than configured MTU . . . . . 79
8295LicenseforEthernetRing/PathProtection...................81

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8296LicenseforQoSawareEthernetSwitching..................82 8297IPaggregationlicenceviolation...........................83

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8298UnresolvedroutingentriesexistatBTS.....................84 8299 Configured and negotiated PAoTDM parameters

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mismatch . . . . . 85 1 PPS external synchronization reference signal missing . . . . . . . . . . . 86


Airinterfacereferenceclocknotavailable .......................87 AspertheUserInputviaSCF ................................88
AllexternalQ1devicesfailtorespond..........................89 Antennalinedeviceconfigurationfailuredetected.................90
Antennalinedeviceoperationfailuredetected....................91 BackplaneIPconnectivitylost ................................92 Base
Station ambient temperature outside operating range. . . . . . . . . . 93 Baseband bus major operation error occurred
in ESMx System Module 94 Baseband bus minor operation error occurred in ESMx System Module 95 Baseband
DSP module SW download in ESMx System Module failed . 96 Baseband resource not available for configured

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TRX objects . . . . . . . . 97 SITEPOWERINGFAULTY/BatteryBackupAlarm1..............98

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BSCisnotrespondingtoBTSinitprocedure.....................99 SITE POWERING OPERATION DEGRADED / Battery


Backup Alarm 2. . 100

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SITE POWERING NOTIFICATION / Battery Backup Alarm 3 . . . . . . . 101

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BSSsynchronizationfailed..................................102 BTS synchronization source mismatch between BSC and SCF. .


. . . . 103 BTSTracecollectionongoing................................104 BTS security certificate retrieval failure from
Certificate Authority . . . . 105 ClocktuningDACwordreachingmin/maxlimit ..................106
CriticaltransmissionlicensemissingattheBSC .................107 Certificate Revocation List retrieval failure from

Certificate Repository 108 CertificateAuthoritycertificateretrievalfailure...................109 Difference between 1 PPS


and BTS frequency reference . . . . . . . . . . 110 DifferencebetweencurrentandlaststableDACwords............111
Difference between PCM and BTS frequency reference . . . . . . . . . . . 112 ESMx System Module temperature
dangerously high . . . . . . . . . . . . . 113 ESMxSystemModuleBasebandprocessingfailure ..............114

Id:0900d805808dc089 DN0947076 Confidential

Trouble Management of Flexi Multiradio BTS GSM/EDGE

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3.5.81 ESMx System Module cooling fan speed has increased from the set speed 115

3.5.82 ESMx System Module cooling fan speed has reduced from the set speed 116

3.5.83 ESMx System Module cooling fan(s) report no rotation. . . . . . . . . . . . 117

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3.5.84 ESMx System Module detected GSM/EDGE incompatible RF Module 118

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3.5.85 ESMx System Module detected internal baseband bus failure . . . . . . 119

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3.5.86 ESMxSystemModuleFLASHmemorywritingerror.............. 120

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3.5.87 ESMx System Module unable to read internal temperature sensors. . 121

3.5.88 ESMxSystemModulehasdetectednofans.................... 122

3.5.89 ESMx System Module has lost connection to all modules on optical ports 123

3.5.90 ESMx System Module has lost connection to FIxx transmission sub-module.................................................... 124

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3.5.91 ESMx System Module has lost connection to FSEx External Alarm (EAC)
module................................................. 125

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3.5.92 ESMx System Module has lost connection to RF Module. . . . . . . . . . 126

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3.5.93 ESMx System Module has lost connection to peer technology controlled
RFModule.............................................. 127

3.5.94 ESMxSystemModuletemperaturehigh....................... 128

3.5.95 ESMxSystemModuleinitializationfailed ...................... 129

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3.5.96 ESMx System Module has lost connection to all the integrated TRX re-

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sources ................................................ 130

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3.5.97 ESMx System Module has lost connection to peer FSMx module . . . 131

3.5.98 ESMxSystemModuleinitializationfailed ...................... 132

3.5.99 ESMx Power Port(s) switched off by user-initiated action . . . . . . . . . . 133

3.5.100 ESMx System module has lost connection to integrated TRX resources .

134

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3.5.101 Excessiveopticalcablelengthdetected ....................... 135

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3.5.102 ESMxinternalSRIOLinkisfaulty ............................ 136

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3.5.103 Externalsynchronizationsignalsdisabled...................... 137

3.5.104 FCLK synchronization failure during runtime in ESMx System Module 138

3.5.105 FCLK synchronization failure during startup in ESMx System Module 139

3.5.106 FilterInputpowermissingonTXofRFM....................... 140

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3.5.107 FIxx type mismatch between commissioning file and detected hardware .

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141

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3.5.108 FPGASWupdatefailedinRFModule ........................ 142

3.5.109 Frequency band mismatch or commissioning error in the antenna line de- vice
................................................... 143

3.5.110 HardwarefailuredetectedinRFModule....................... 144

3.5.111 Incorrect antenna line device parameters defined in SCF. . . . . . . . . . 145

3.5.112 Invalid composite cell site configuration defined at BSC . . . . . . . . . . . 146

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3.5.113 InternalfailureoccurredduringTRXconfiguration ............... 147

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3.5.114 InvalidRFModulehardwareconfigurationdetected.............. 148

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3.5.115 IrrecoverablelossofBSSsync .............................. 149

3.5.116 Internal synchronization failure during runtime in ESMx System Module . 150

3.5.117 Internal synchronization failure during startup in ESMx System Module. . 151

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Id:0900d805808dc089 5 Confidential

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3.5.118 3.5.119 3.5.120 3.5.121 3.5.122 3.5.123

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3.5.124 3.5.125

3.5.126 3.5.127 3.5.128

3.5.129 3.5.130 3.5.131 3.5.132 3.5.133 3.5.134 3.5.135 3.5.136 3.5.137 3.5.138 3.5.139 3.5.140 3.5.141 3.5.142
3.5.143 3.5.144 3.5.145 3.5.146 3.5.147 3.5.148 3.5.149 3.5.150 3.5.151 3.5.152 3.5.153 3.5.154 3.5.155 3.5.156
3.5.157 3.5.158 3.5.159 3.5.160 3.5.161

Trouble Management of Flexi Multiradio BTS GSM/EDGE

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LocalMMIconnected......................................152 LocalsectorinformationmissingfromSCF .....................153 Logical

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TRX object has missing transmission time slot allocation . . . . 154 LossofBSSsyncwhileonAbisclock

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.........................155 MHAUnitOperationFailure .................................156 Mismatch between RF Module type in

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commissioning file and detected hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Mismatch in


the commissioned and auto-detected Antenna Line Device hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . 158 Mismatch in commissioned and configured state of Composite Cell feature 159

Optical cable lengths to shared RF Module differ too much . . . . . . . . . 160

Optical link configuration error detected during RF Module configuring 161

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Optical port IDs are not identical in ESMx and FSMx for shared RF Module 162

Powercompressionfeaturelicensemissing.....................163 RadioTSisintestuse .....................................164

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RemoteMMIconnected ....................................165 RFMrunningwitholdersoftwareimage........................166 RF

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Module ambient temperature outside operating range . . . . . . . . . . 167 RFModuleblockedlocally

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..................................168 RFModuleconfigurationfailure ..............................169 RF Module cooling fan speed has


increased from the set speed . . . . . 170 RF Module cooling fan speed has reduced from the set speed . . . . . . 171
RFModuledetectedantennalinedevicefailure..................172
RFModuledetectedconfigurationfilefailure....................173 RFModuledetectedLNAfailure..............................174

RFModulewithdifferentfrequencybanddetected ...............175 RFModuledetectedtoohighTxpower


........................176 RFModuledetectedtoolowTxpower.........................177 RF Module detected transmission error
on optical link connection. . . . 178 RFModuledetectedthatMHAisbroken .......................179
RFModuledetectedVSWRabovemajorlimit...................180
RFModuledetectedVSWRaboveminorlimit...................181 RFModulefanoperationdeteriorated
.........................182 RF Module fan broken (RF Module fan(s) report no rotation). . . . . . . . 183

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RFModulefiltertuningfailed ................................184 RF Module has detected no TX power in internal filter block . .


. . . . . . 185 RFModuleincomingreferenceclockismissing..................186 RFModulelostthelocktotheincomingclock

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...................187 RFModulereportedahardwarefailure ........................188

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RFModuleRxsynthesizerfailstolock.........................189 RF Module unable to read internal temperature sensors . . . .

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. . . . . . . 190 RF Module SW download from ESMx System Module failed . . . . . . . . 191


RFModulesoftwareupdatedandwaitingrestart.................192
RFModuletemperaturedangerouslyhigh......................193 RFModuletemperaturehigh ................................194 RF
Module Tx power amplifier temperature dangerously high . . . . . . . 195

Id:0900d805808dc089 DN0947076 Confidential

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Trouble Management of Flexi Multiradio BTS GSM/EDGE

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3.5.162 RFModuleTxsynthesizerfailstolock ........................ 196

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3.5.163 RP3 synchronization failure during startup in ESMx System Module . 197

3.5.164 RSSI detected Rx signal difference exceeding threshold . . . . . . . . . . 198

3.5.165 RP3 synchronization failure during runtime in ESMx System Module. 200

3.5.166 RxUplinkpathnotworkinginESMxSystemmodule ............. 201

3.5.167 PacketAbisSecurityestablishmentfailure ..................... 202

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3.5.168 Shared RF Module detected no peer technology System Module during

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startup................................................. 203

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3.5.169 Shared RF Module detected two synchronization master sources . . . 204

3.5.170 RFModulereportedantennalinefailure....................... 205

3.5.171 Shared RF Module setup not completed by peer technology System Mod-

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ule.................................................... 206

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3.5.172 SupplyvoltagetoESMxnearlow/highlimit..................... 207

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3.5.173 Synchronizationcableconnectedtowrongport ................. 208

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3.5.174 ToofewantennasavailableforRxdiversity .................... 209

3.5.175 TRXconfigurationfailureonRFModule ....................... 210

3.5.176 Tx antenna cannot be allocated for IDD Auxiliary TRX in RF Module . 211

3.5.177 TRXobjectallocationfailedinRFModule...................... 212

3.5.178 Unidentified Module detected by ESMx System Module . . . . . . . . . . . 214

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3.6 AlarmsforFIFAFlexbusTransmissionSub-module.............. 215 3.6.1

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Functionalentity:FIFA..................................... 215

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3.6.1.1 8000Faultinpowersupply ................................. 215

3.6.1.2 8048Lossofincomingsignal ............................... 216

3.6.1.3 8064Alarmsignalisreceived ............................... 217

3.6.1.4 8081Lossofframealignment............................... 218

3.6.1.5 8099Errorrate>1E3.................................... 219

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3.6.1.6 8100Errorrate>1E4.................................... 220

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3.6.1.7 8103Errorrate>1E7.................................... 221

3.6.1.8 8128Faultinequipment ................................... 222

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3.6.1.9 8137Faultinoscillator..................................... 223

3.6.1.10 8142Faultininstallationofequipment ........................ 224

3.6.1.11 8144Operatingerror...................................... 225

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3.6.1.12 8148Equipmentreset..................................... 226

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3.6.1.13 8162Databasefull........................................ 227

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3.6.1.14 8165Realtimelostfault ................................... 228

3.6.1.15 8179Far-endalarm....................................... 229

3.6.1.16 8184Realtimeupdated.................................... 230

3.6.1.17 8185Connectionorsettingshavechanged .................... 231

3.6.1.18 8186Configurationerror ................................... 232

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3.6.1.19 825615minG826ESthresholdcrossed ...................... 233

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3.6.1.20 825715minG826SESthresholdcrossed..................... 234

3.6.1.21 825815minG826BBEthresholdcrossed..................... 235

3.6.1.22 825924hG826ESthresholdcrossed ........................ 236

3.6.1.23 826024hG826SESthresholdcrossed....................... 237

3.6.1.24 826124hG826BBEthresholdcrossed....................... 238

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3.6.1.25 8262Unavailability........................................ 239

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3.6.1.26 8263Statisticsreset ...................................... 240

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Id:0900d805808dc089 7 Confidential

3.6.1.27 3.6.1.28 3.6.1.29 3.6.2 3.6.2.1 3.6.2.2 3.6.2.3 3.6.2.4

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4.1 4.1.1 4.1.2 4.2 4.3 4.4 4.4.1 4.4.2 4.5

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4.6

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4.7 4.8 4.8.1

4.8.2

5.1 5.2 5.3 5.3.1 5.3.2

6 6.1

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7.1 7.1.1 7.1.2 7.1.2.1 7.1.2.2 7.1.2.3 7.1.2.4

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Trouble Management of Flexi Multiradio BTS GSM/EDGE

8267Licenseexpired ......................................241 8268Licensewillexpireinnearfuture.........................242


8269Licenseforfeatureisnotavailable .......................243 Functionalentity:NE/FE0...................................244
8101Errorrate>1E5 ....................................244 8102Errorrate>1E6 ....................................245
8141Forcedcontrolon.....................................246 8143Faultinchange-overfunction............................247

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Troubleshootingproblemsituations ...........................248 Troubleshootingcommissioning..............................248

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Failedcommissioning......................................248 Partiallyfailedcommissioning................................250
Troubleshootingelectricalpower .............................252 Troubleshooting 2G Flexi BTS Site Manager connection . . .

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. . . . . . . . 254 TroubleshootingTRXtestandTRXlooptestfailures..............256

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TRXtestrunfromtheBSC..................................256 TRX test or TRX loop test run from 2G Flexi BTS Site Manager . .
. . . 258

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Troubleshooting RP3 connection between System Module and RF Module 266

Troubleshooting local software download from 2G Flexi BTS Site Manager 267

Troubleshooting (E)GPRS packet switched data transfer . . . . . . . . . . 268 TroubleshootingQ1management


............................269

Alarms of FIFA Flexbus transmission sub-module not shown in BTS or BSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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. . . . . . . . . . . . . . . . . . 269

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Alarms of external transmission equipment not shown in BTS or BSC 271

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Transmissionmonitoring....................................273 Monitoring FIPA, FIEA, FIQA (TDM mode) and FIYA (TDM
mode) . . . 273 MonitoringFIQAandFIYAinPWEmode.......................277 MonitoringFIFA
..........................................279 Readingperformanceinformation.............................279 Resettingthecounters
.....................................281

AppendixBTSTraceTool...................................282 BTSTraceTool...........................................282

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AppendixFurthertechnicalhelp..............................284 Furthertechnicalhelp......................................284

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Knowledgere-use.........................................284 NSNRESOLVETroubleTicket...............................284

Typesofproblem .........................................284 Guidelinesfordescribingtheproblem .........................285

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GuidelinesforBTSLogs....................................285 GuidelinesforBSCLogs....................................285

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