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Multi-Org ATP and Fulfillment with iStore 11i

An Oracle Technical White Paper April 2005

Oracle Corporation 2003. This Document is provided for informational purposes only and the information herein is subject to change without notice.

Oracle Corporation 2003 All Rights Reserved

Oracle Corporation 2003. This Document is provided for informational purposes only and the information herein is subject to change without notice.

Multi-Org ATP And Fulfillment with iStore 11i

INTRODUCTION......................................................................................................................2 What is ATP? .............................................................................................................................3 How does ATP work? ................................................................................................................3 Enabling ATP in the organization and/or item ......................................................................3 ATP Sourcing rules and Assignment Sets.............................................................................4 Collecting ATP Data ...........................................................................................................5 Using ATP..............................................................................................................................6 Using ATP in Order Management........................................................................................6 Using ATP in iStore ............................................................................................................6 Shipping orders from iStore.................................................................................................9 Sample Business Scenario s .....................................................................................................10 Scenario 1 .........................................................................................................................10 Scenario 2 .........................................................................................................................11 Scenario 3 .........................................................................................................................12 APPENDIX A: CONFIGURING i STORE FOR ATP ................................................................13 APPENDIX B: CREATING INVENTORY ATP RULES..........................................................15 APPENDIX C: CREATING SOURCING RULES AND ASSIGNMENT SETS ........................16 APPENDIX D: RUNNING COLLECTIONS ............................................................................17

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INTRODUCTION
One of the most important requirements for any e-commerce site is to ship products purchased by customers on time and accurately. However this fundamental requirement continues to elude many large e-commerce sites. Even leading sites continue to grapple with this problem by accepting and confirming delivery dates for orders online, later informing customers about their inability to meet demand in apologetic emails. Web retailers remember the holiday season of 2000, when their inability to forecast inventory and ship products on time made national headlines.

Companies face this dilemma due to the complexities of supply chain planning and the disconnected nature of most e-commerce sites with their supply chain or ERP systems. In this paper we will highlight the integrated features of Oracle iStore 11.5.10 with Available to Promise (ATP) and supply chain planning that allow Oracle 11i E-Business Suite customers to solve these complex problems.

We plan to address the following in this white paper:

Convey an understanding of ATP and how iStore uses ATP in supply chain planning Describe the various business scenarios which iStore supports using single and multi-level supply chain ATP Provide the technical know-how in setting up ATP for these scenarios

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ATP formula ATP = on hand + supply demand : on hand = nettable quantity = planned on hand supply orders, scheduled receipts demand = sales orders, component demand excludes forecasted demand or manual entries

What is ATP?
ATP is used to determine if a company is able to commit to a customer the required delivery date for an order. ATP calculation is based on the uncommitted or available inventory and the planned supply or WIP in a given period. It allows users to scan availability across multiple warehouses and pick the appropriate sources to meet demand. ATP can be used in basic, single-level and multi-level supply chain planning (See Figures 2 and 3). In this discussion we will assume for simplicity that organizations specified are both warehouse and shipping locations. Basic ATP is the simplest form of ATP where a single pre-defined ship-from location is checked for availability. Single-level supply chain ATP is another form of ATP where availability is checked against an ordered list of ship-from locations. Multi-level supply chain ATP is an advanced version of ATP whose functionality is provided by the Advanced Planning and Scheduling product (APS). Multi-level supply chain ATP uses the full capabilities of APS, which not only includes the ability to calculate available inventory but also the capability to build, buy or transfer it from other locations in a hierarchical manner (See Figure 3).

How does ATP work?


We will begin by examining the architecture of single-level and multi-level supply chain ATP and then examine their application in Oracle iStore and Oracle Order Management. There are three stages to enabling single-level or multi-level supply chain ATP: Enabling the item and/or organization for ATP Creating your sourcing rules and assignment sets Collecting ATP data

Enabling ATP in the organization and/or item


The first step is to create ATP rules in Inventory. These are inventory ATP rules that govern what sources and demand are used in the calculation of ATP. These rules are assigned either at the Item or Organization level, and are used by the ATP data collection (see step 3) programs. Once you have created these rules you then enable the Item for ATP by selecting the ATP attribute for the item under the Order Management group for the Item definition. Here you may also assign a specific Inventory ATP rule. If one is not
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assigned here then the data collection program (see step 3) will use the rule defined in the organization for that item.
\ 2 For more details on enabling ATP in the organization see Appendix B.

Figure 2 : Single -Level supply chain Sourcing


DEMAND: Item A QTY: 10

ATP Sourcing rules and Assignment Sets


The ATP sourcing rules provide a great deal of flexibility in assigning rules as to how demand for a product is sourced from multiple organizations. ATP Sourcing rules are only required when not using Basic ATP. There are two families of sourcing rules: Single-level supply chain Sourcing (see Figure 2) Multi-level supply chain Sourcing (see Figure 3)

Seattle Inventory/Shipping Organization

Boston Inventory/Shipping Organization

Singapore Inventory/Shipping Organization

ItemA: QTY5

Item A : QTY10

ItemA: QTY10

In single level sourcing multiple inventory locations can be sourced for demand. This type of sourcing is supported by both single-level and multi-level supply chain ATP. In multi-level sourcing multiple organizations can be sourced with each organization capable of sourcing another. This scenario is only supported by APS in multi-level supply chain ATP.

Figure 3 : Multi-level supply chain Sourcing


D E M A N D : Item AQ T Y : 1 0

Sourcing rules allow you to define the following:


S in g a p o re In ve n to ry /S h ip p in g Ite m A :Q T Y2 O rg an iz a tion

Which organizations will fulfill demand for an item The order in which these organizations are examined for availability The manner, e.g. to buy or to make, in which they will meet demand.

S e a ttle In ve n to ry /S h ip p ing O rg an iz a tion

Item A :Q TY 5

B o ston In ven to ry /S h ip p ing O rg an iz a tion

Item A: QTY 2

C h ic a g o In ve n to ry /S h ip p ing

D a la s In ve n tory /S h ip p ing

Once the sourcing rules are created they are grouped into assignment sets under various level of granularity. For each of the following levels in an assignment set you assign a specific sourcing rule:

O rg an iz a tion Ite m A :Q TY 3

O rg an iz a tion Ite m A :Q T Y 2

A single item in an organization A single item in a region Category of items in an organization An item across all organizations Category of items across all organizations Category of items in a region All items in an organization All items in a region All organizations (global)

The assignment set supports regions and zones for multi-level sourcing in APS only. Regions and zones are setup in Oracle Shipping, where a region is defined at the country, state/province, county, city, and zip code geographic levels, and a zone is a user-defined collection of regions. These regions and zones are used by APS in multi-level sourcing to pick the most appropriate sourcing rule.

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Each instance of the Oracle E-Business Suite, e.g. test or production, can have one assignment set. This assignment set is what will drive all of the multi-level supply chain ATP and ATP sourcing functionality. For more details on sourcing rules and assignment sets see Appendix C.

Collecting ATP Data


ATP works off data that is collected in batch by concurrent programs. This ensures that ATP checks can be performed efficiently. Data collection involves two steps, the data pull and data load process. In the data pull process, data is gathered and stored in staging tables. In the data load process, the data in the staging tables is transformed and stored in an area called the Operational Data Store (ODS). There are two primary concurrent programs responsible for this data collection, they are: Data Collection under the APS responsibility

ATP Data Collection under the Order Management responsibility The Data Collection concurrent program is used to gather data when the APS product is used; it is enabled via the profile option INV: Capable to Promise with the value set to enable planning output. The data collection is based on plans that are setup within APS. Data from this collection process is stored in ODS and marked with the corresponding plan id s. The ATP Data Collection concurrent program is used to gather data for singlelevel supply chain and basic ATP using the profile option INV: Capable to Promise with the value set to use collected data. The data collection is based on ATP rules setup in inventory. Data from this collection process is stored in ODS and marked with the plan id of value -1. If planning data is used via the Data Collection concurrent program under the APS responsibility, it will load all the possible known combinations of customers and ship-to site locations. ATP will not be able to operate on new customers and/or ship-to site locations created after a planning load is completed. The Data Collection concurrent program will have to be re-run in order to make the new customers and/or locations visible to planning and ATP. We will examine the behavior of single and multi-level supply chain ATP under iStore in the next section, For more details on running these concurrent programs see Appendix D.

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Using ATP
Once ATP is configured and the data collection process is complete, ATP can be called in two different ways: Availability for a product by specifying an organization Availability for a product without specifying an organization. In this scenario the ATP will utilize pre-defined APS Sourcing rules to locate a suitable warehouse.

We will examine how ATP is applied in Oracle Order Management and in iStore.

Using ATP in Order Management


ATP in Order management (OM) is normally performed at the point when a sales order is created. An employee creating a sales order will perform an ATP check using warehousing information that can be defaulted into the sales order via the OM defaulting rules. In this scenario, no ATP sourcing rules are used. If the employee creates the sales order without a warehouse location then ATP sourcing rules specified in the assignment set are employed to locate a suitable organization. The employee may also choose to locate other sources of inventory for the product by selecting the Global ATP button. This will trigger the use of ATP sourcing rules. If demand for a product is not met by a single warehouse location, then the employee may choose to manually split an order and assign the different order lines to the different warehouses based on data gathered from the Global ATP window. OM can be configured so that ATP, scheduling and reservation can be either performed when a line item is entered or a sales order is booked. Only when an item is scheduled and reserved will the on-hand quantity for that item be reduced and demand made visible to planning. Simply performing ATP will not guarantee inventory allocation and delivery to the customer. If OM is configured not to reserve or schedule when a line item is entered in a sales order, then there exists a window between the time that ATP is performed and when scheduling is done, during which scheduling and reservation may fail due to changes in availability.

Using ATP in iStore


ATP in Oracle iStore allows customers, in a self-service manner, to examine availability for products in their shopping carts by performing ATP checks. Both single and multi-level supply chain ATP along with basic ATP can be used, with customers specifying their required delivery dates. This feature takes into consideration some unique characteristics of Oracle iStore customers, namely: iStore users who use the ATP checks may not be registered users or customers. They may be walk-in customers that choose not to identify

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themselves until they place an order.

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iStore customers who register are generally not required to provide a shipping address at the time of registration, and may not have a default shipping address until they place their first order. iStore supports specialty stores that allow a company to sell their products in different countries. This allows a specialty store to be used by customers from different countries. iStore customers may possess one or more shopping carts or quotes that may or may not translate into firm orders.

These aspects of customers who use Oracle iStore will influence the setup of ATP in the stores. ATP in iStore is performed via the Oracle Order Capture interface. ATP can be configured in iStore using the profile options: 1. ASO: Default Ship From Org 2. ASO: Use Sourcing Rule Basic ATP can be configured by specifying a location in the first profile option and setting the value of the second profile option to No . Single-level and multi-level supply chain ATP can be configured by leaving the first profile option empty and setting the value of the second profile option to Yes . The use of sourcing rules from Oracle iStore will result in the following behavior: Walk-in (un-registered) customers or registered customers who have not selected a ship-to site will not be able to use ATP unless the ASO profile options ASO:ATP Default Customer(walk-ins only) and ASO:ATP Default Ship to Siteare set. These profile options will provide the necessary values for multilevel and single-level supply chain ATP to operate. Customers who create new addresses after the Data Collection concurrent program is run will not be able to use ATP with these addresses, unless regional sourcing in APS is utilized. This is due to the fact that the concurrent program has not captured these new locations in its data store. This behavior is consistent across all applications, including Order Management. When placing an order a customer is provided the opportunity to view ATP just prior to confirming the order. Scheduling and reservation in Oracle iStore is only performed at the time that an order is placed and the quote or shopping cart is converted into an order. On-line reservation of inventory is not supported in iStore. Consequently availability checks in iStore are transient and the results are subject to change each time the availability is computed. This is also true for Oracle Order Management unless it is configured to perform reservations or scheduling together with ATP. For more details on these profile options, see Appendix A.

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Shipping orders from iStore


When ATP is performed in Oracle iStore the shipping warehouse that is used to calculate the delivery dates is not stored in the quote (shopping cart). Oracle iStore allows orders to be configured to either allow the ship from organization or warehouse to be populated via defaulting rules or to allow this field to remain unpopulated. Scheduling will utilize information from this field to schedule accordingly or, if the field is unpopulated, it will utilize APS sourcing rules to obtain a value. Defaulting rules for populating the warehouse information can be based on the following:

Sequence
1 2 3 4 5

Source Type
Related Record Related Record Related Record Related Record Related Record

Action required
Inventory Item.Primary Shipping Organization Order Header.Warehouse Line Type.Warehouse Customer.Warehouse Ship To.Warehouse

Additionally, customers can utilize different source types such as PL/SQL APIs, constants or application profile values.
Important

Customers utilizing the APS sourcing rules in Oracle iStore to perform ATP in iStore should utilize the Ship From WarehouseOM defaulting rule with care, so as to avoid conflicts with APS sourcing rules. A possible conflict may result if the customer uses APS sourcing rules in ATP to display ATP information in iStore to customers while using the OM defaulting rules to ship the products from a different warehouse.

ATP support for Model items in Oracle iStore and Oracle Order Capture is limited to Basic ATP.

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Sample Business Scenario s


Using some common business scenario s we will illustrate how companies can deploy global e-commerce sites using Oracle iStore and Advanced Supply Chain Planning.
Figure 5 : Scenario 1

Specialty Store A Using Application Responsibility A1

Specialty Store A Using Application Responsibility A2

Scenario 1
A computer parts distributor plans to open a new web channel for their B2C customers to access their inventory and place orders in a self-service manner over the web. The company has three shipping warehouses (Org 1,2, 3) in two locations linked to a Master Organization. One of the warehouses (Org 3) has a different costing associated with its inventory. In some cases, parts would be located in two organizations in the same city (Org 2 & 3). In this situation the company would like to leverage both inventories. The company would also like to increase customer satisfaction with quicker deliveries by utilizing flexible ATP rules.

Master Inventory Org. C

New Haven Shipping/Inventory Org 1

Dallas Shipping/ Inventory Org 2 (Standard Costing)

Dallas (consigned) Inventory Org 3

Multi-Level

Sourcing Rule

The company will set up Oracle iStore with one specialty store configured to support multiple responsibilities. The store would need to support the following types of responsibilities: Responsibility A1 for customers closer to their New Haven distribution center. In this responsibility, the APS profile option is turned on, and an east coast address is used for the default ship-to site address. Responsibility A2 for customers closer to their Dallas distribution center. In this responsibility, the APS profile option is turned on, and a west coast address is used for the default ship-to site address.

In addition, the customer would use Oracle iStore together with Advanced Supply Chain Planning (APS) to implement multi-level supply chain ATP and regional sourcing. When item demand for a product is not met in Org 2 the location automatically looks for inventory in the Org 3. An internal transfer occurs with the appropriate lead-time from one organization to the other. The different costing for the inventory items are tracked via the Consigned Inventory solution when a transfer between Orgs 2 and 3 occurs. The customer, when entering the store using one of the two responsibilities will check for item availability and required dates either based on the default site address, or the address set in their customer profile. The default site address is used when the customer is either an unregistered customer (a walk-in customer) or if he/she is a registered customer who has not provided an address in his/her customer profile. The site address is used by APS to pick the appropriate shipping warehouse when providing delivery dates in the shopping cart. If the customer were to change the ship to location in the checkout page, the ATP calculation would utilize the new ship to site.

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Figure 6 : Scenario 2

Scenario 2
A global Fortune 500 company running the Oracle E-Business Suite decides to allow their widget division to operate an on-line B2B store for their distributors. The widget division operates as a business unit with multiple shipping organizations in Chicago, Amsterdam, Singapore and London. They are hierarchically organized under a single Master Organization. The widget division would like to operate a single website for all of their distributors, and allow customers to select the appropriate country for shipping their product. The company would like to use both the Amsterdam and London warehouses for their European distributors, while the Chicago and Singapore warehouses should serve their American and Japanese distributors.
Sin gap ore In ven tory Organ ization London Inventory Orga n ization

Sin gle Global W idge t Store

Master Organ ization

Ch icag o In ven tory Orga n ization

Am sterdam In ven tory Organ ization

Companies with a multi-national presence can leverage Oracle iStore together with regional sourcing rules in APS to build a store that picks the appropriate warehouses for their customers in order to ensure fast and cost effective shipping. Regional sourcing capabilities in APS allow companies to group their warehouses into regions that can be accessed by those customers in the appropriate geographic regions. The widget division will have to set up two types of responsibilities: The first type of responsibility will have the APS sourcing option turned on with a ship-to site address in Europe. Those customers in Europe will use this responsibility. The second type of responsibility will have the APS option turned off, with a ship-to address in each of the two remaining locations, one in North America and another in Asia. These two responsibilities will be used by customers in North America and Asia.

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Figure 6 : Scenario 3

Scenario 3
U.K Store Brazilian Store

Japa n ese Store

A retail company running the Oracle E-Business Suite has setup multiple stores, one for each country they operate in. A specific shipping warehouse services each country. The retailer would like to ensure that each website uses a specific warehouse for ATP and shipping.

Master Organization

Japan In ven tory Orga n ization

Un ited Kingd om In ven tory Organ ization

Brazil In ven tory Orga n ization

The retailer should create one responsibility for each store. For each responsibility, the ASO: Default Ship From Org profile should be set to match the appropriate warehouse. This will ensure that correct availability information will be communicated to the customer via ATP. The retailer will also need to configure the OM defaulting rules to allow the orders to be shipped from the correct warehouse.

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APPENDIX A: CONFIGURING iSTORE FOR ATP


Introduction The following is description of the various profile options and their use in enabling ATP in iStore. Setup
Log in to Oracle Forms with the System Administrator responsibility and select Profile->System

PROFILE OPTION ASO:Default Ship From Org ASO:ATP Use Sourcing Rule

DESCRIPTION Set to a default Organization. Used to determine the default Organization for ATP only. Yes: Sourcing Rules are used to determine the orgs on which ATP needs to be done. No: Sourcing rules will not be used and ATP check will be restricted to the Organization specified in the profile ASO: Default Ship from Org

ASO:ATP Default Customer ASO:ATP Default Ship To Site

Used to determine the sourcing rule when no customer ID exists (See description below for scenarios). Used to determine the sourcing rule when no ship to site exists for the quote (cart) Scenarios: - When a walk-in user accesses the store the values specified in these profiles will be used to determine the sourcing rules. - When a registered B2C or B2B user enters the store and checks ATP from the cart before selecting a ship- to site, these default values will be used. If a ship-to site is selected, then this site will be used for the ATP check, but only if the selected site is known to MRP (Material Requirements Planning). If MRP is not aware of the selected ship-to site, then the customer and the ship-to site specified in these profiles will be used. Even if MRP is aware of this customer and ship-to site, but there are no sourcing rules for this combination of customer and ship-to site, then a global sourcing rule or a sourcing rule at the item level must exist for ATP to work. If sourcing rules must be used, then a sourcing rule must exist in MRP for the customer ID and ship-to site id specified in these profiles.

INV:Capable to Promise

Used to determine if planning output or collected data is used for ATP calculation. - ATP based on Collected Data: ATP calculation is based on the collected data from the source instances and when you run MRP or SCP (Supply Chain Planning) on the source instance and you do not have APS. - ATP/CTP based on Planning Output: ATP calculation is based on the APS planning output.

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APPENDIX B: CREATING INVENTORY ATP RULES


Introduction The following steps detail the setups that should be done to enable items for planning and ATP. Setup
Create the ATP calculation rule Choose responsibility Manufacturing & Distribution Manager. Go to Inventory->Setup->Rules->Available to Promise. Query for Standard rule name. Examine the properties. Assign the ATP rule either to the item or the organization: o To assign an ATP rule to an Item: Choose responsibility Manufacturing & Distribution Manager. Go to Inventory->Items->Master Items Query for the item Select the Order Management tab. Select the appropriate ATP rules,e.g.Standard. Select the appropriate check ATPoption. If not using planning then only select Material Only. To Assign an ATP rule to an Organization: Choose responsibility Manufacturing & Distribution Manager. Go to Inventory->Setup->Organizations->Organizations Query for the organization Select Inventory Organization from the Organization classification. Select the ATP, Pick, Item Sourcing tab. Select the appropriate ATP rule in the ATP Defaultssection.

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APPENDIX C: CREATING SOURCING RULES AND ASSIGNMENT SETS


Introduction The following details the setups that should be done to create Sourcing Rules and Assignment Sets. We will assume that the planning and source instances are the same. Setup
Create Sourcing Rules - Choose responsibility Manufacturing & Distribution Manager. - Go to Advanced Planning ->Source Instance Setups -> Sourcing -> Sourcing Rules. - Ensure the rule is enabled for all orgs and is planning active - Review the orgs that are to be sourced - Ensure that the Rank is sequential from 1 - Ensure that the Allocation is cumulative to a 100% - Ensure that the Effective Date for From Date and To Date are valid for the planning period. Create Assignment Set - Choose responsibility Manufacturing & Distribution Manager. - Go to Advanced Planning ->Source Instance Setups->Sourcing-> Assign Sourcing Rule/BOD. - Query the Assignment Set Assignment Set 1. - Review the hierarchy of the assignments. For simplification ensure that there is at least one Global and one Organizational assignment. - Ensure that the appropriate sourcing rule is selected for each assignment. Review Planning Instance Setup - Choose responsibility Manufacturing & Distribution Manager. - Go to Advanced Planning->Advanced Planning Administrator->Admin -> Instances. - Ensure that the correct Instance Type is selected - Ensure that the appropriate organizations are enabled for planning.

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APPENDIX D: RUNNING COLLECTIONS


Introduction The following details the process, which is required to collect planning and collected data for ATP to successfully operate. Setup
a. Running the planning collections concurrent program - Sign on using the Advance Supply Chain Planner responsibility - Go to Collections->Oracle Systems->Standard Collection. - Enter the Parameters for the Planning Data Pull and Planning ODS Load concurrent programs. - Submit the program to run Running the collected data concurrent program - Sign on using the Oracle Order Management responsibility - Go to Scheduling->ATP Data Collection. - Enter the Parameters for the ATP Data Pull and Planning ODS Load concurrent programs. - Submit the program to run

b.

If the item(s) has not been received into Inventory then a transaction will need to be setup in Inventory->Transactions->Miscellaneous Transaction before running the data collection programs.

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Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA 94065 U.S.A. Worldwide Inquiries: 650.506.7000 Fax 650.506.7200 http://www.oracle.com Multi-Org ATP and Fulfillment with iStore 11i April 2005 Author: Sunil Srivastava Contributing Authors: Deborah Bourgeois

Copyright Oracle Corporation 1999 All Rights Reserved

This document is provided for informational purposes only and the information herein is subject to change without notice. Please report any errors herein to Oracle Corporation. Oracle Corporation does not provide any warranties covering and specifically disclaims any liability in connection with this document. Oracle is a registered trademark and Oracle Applications, Oracle Purchasing, Oracle Strategic Procurement, Oracle Self-Service Purchasing and Oracle XML Parser for Java are trademarks or registered trademarks of Oracle Corporation. All other company or product names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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