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MAN 1021 Homework #1 Chapters 1, 2, 4, 8

Name: ____________________________

Determine if the following statements are true or false. If an answer is false, indicate the correct answer. Chapter 1 ___ 1. A measure of how well or productively a firm uses its resources to achieve a goal is called its effectiveness. ___ 2. Joe's Garage bought a tire alignment machine that allows them to do alignments much more quickly. This is an example of increased efficiency. ___ 3. The process that managers use to select the goals for the organization is known as organizing. ___ 4. The importance of planning, organizing, leading, and controlling will change depending on the level of management that a manager occupies. ___ 5. The amount of time that managers spend planning and organizing resources increases with the higher the level of the manager within the organization. ___ 6. Grouping people into the various departments of an organization is known as organizing. ___ 7. An organization's structure determines how the organization's resources can be used to create goods and services. ___ 8. When monitoring the performance of subordinates, managers are engaged in the organizing function of management. ___ 9. An outcome of the controlling function should be the ability to measure the organization's performance accurately. Chapter 2 ___ 10. In the Hawthorne studies, researchers found that as they raised and lowered the level of illumination, the workers' productivity decreased. ___ 11. The line of authority that depicts the authority of managers at the top over employees at the bottom of the organization is called the "chain of command."

___ 12. One of the principles of management established by Fayol was that workers should be assigned to a specific task. ___ 13. When authority is decentralized, only managers at the top of the organization make important decisions. ___ 14. Henry Ford's approach to management more closely reflects the assumptions of Theory X than Theory Y. ___ 15. Typically, managers who work in a mechanistic structure can react more quickly to change than managers who work in an organic structure. ___ 16. Max Weber founded the early study of management thought which became known as scientific management. ___ 17. The idea that every worker should receive orders from only one superior is called the line of authority. ___ 18. Standard operating procedures are general, sometimes informal instructions as to how workers should perform an aspect of their work task. ___ 19 . Norms are written, formal codes of conduct which prescribe how workers should act in particular situations.

Chapter 4 ___ 20. A collection of values that a society considers important and are approved by society are known as the national culture. ___ 21. Ethics and "the law" are the same thing. ___ 22. The people and groups affected by the way a company and its managers behave are called its stockholders. ___ 23. Customers are often regarded as the most important stakeholder group. ___ 24. Ethical companies are more likely to grow and expand. ___ 25. Ethical dilemmas are thoughts and feelings that tell people what is right or wrong.

____ 26. Jim is comfortable with his decision and would have no problem with people reading about it on the front page of a morning paper. It can be said that Jim is following the guidelines of the practical rule. ____ 27. Trust, the esteem or high repute that people or organizations gain when they behave ethically, is an important business asset.asset. ___ 28. When tobacco companies sought to hide evidence that cigarette smoking causes lung cancer, they were exhibiting a defensive _________ approach. Chapter 8 ___ 29. In the typical organization, corporate-level planning is the primary responsibility of firstline supervisors. ___ 30. The last step in the planning process is to determine the organization's mission and goals. ___ 31. A broad statement of the organization's purpose, its products, and its customers is called a mission statement. ___ 32. A written set of instructions that describes the rules that should be taken in a specific situation is called an single-use plan. ___ 33. Organizational plans that cover a time span of five or more years are typically referred to as short-term plans. ____ 34. To be competitive, Lazy Daze Canoe Rental has the lowest prices canoe trips on the river. The company uses a differentiation strategy. ___ 35. PepsiCo entering the snack food business with the purchase of Frito Lays is an example of a diversification corporate-level strategy.