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Achieving RA Standards and Maximizing RAID

Tools
by

Ahmad Fairuz Ali

4th WeDo Technologies’ User Group Meeting


May 14th and 15th, 2009
Lisbon, Portugal
Malaysia , Truly Asia!

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DiGi Journey
Established in 1994

Over 7.2 million subscribers (Q1/09)

49% owned by Telenor of Norway

Recently launch 3G/HSPA services in


March09.

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DiGi Part of Telenor Worldwide
Telenor Norway
Telenor
Sweden
Sonofon,
Denmark Vimplecom,
Rusia
Pannon,Hungry

Kyivstar,
Telenor Serbia Ukraine

Telenor Pakistan,
Promonte, Pakistan
Montenegro Grameenphone,
Bangladesh
DiGi,
DTAC, Malaysia
Thailand
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Agenda

Strategic KPIs.
Product Assessment
RA Controls.
RAID in the Prepaid Migration.
Post Monitoring.

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Strategic KPIs : Coverage KPI Model & Maturity Model

Product Sales and Operation and Rating and 5. Continuous


Collection
Cumulated scores per revenue stream management provisioning usage Billing improvement via feedback.
Weights score sale through dealers 1.3 4.0 3.0 3.0 Decentralized ownership,
Sale of SIM 1.5 3.0 3.0 2.0 holistic control.
Sale of airtime for prepaid 1.3 4.0 3.0
Postpaid 3.5 3.7 4.0 3.5 4.0
Prepaid 2.0 4.0 4.0 3.0
4. Leakage quantitatively
Partner/3rd party revenues 3.3 4.0 4.0 4.0
understood and controlled.
Other 0.0 0.0 0.0
Costs and revenue sharing 0.0 0.0 0.0

3. Standardized approach
Product Sales and Operation and Rating and developed. Designing-in
Collection
management provisioning usage Billing control commences.
Cumulated results revenues 1.8 3.9 4.0 3.1 3.2
Cumulated results revenues and COGs N/A N/A N/A N/A N/A
2. Basic project/process
Over all scores management. Repeatable
Overall KPI revenue streams 3.4 tasks.
Overall KPI revenue streams and COGS N/A

Cumulated results per stream


Sale through dealers 3.0 1. Ad-hoc, chaotic.
Sale of SIM 2.6 Dependant on individual
Sale of airtime for prepaid 3.1 heroics.
Postpaid services 3.7
Prepaid services 3.4
Partner/3rd party revenues 3.6 Source : TMF Maturity Model :GB941-B
Other 0.0
Costs and revenue sharing 0.0

Source : TRAP Coverage KPI Model

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Score per process
DiGi’s Position Based On Coverage KPI and
Matury Model

DiG
i

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Integrate RAID CM to Achieve KPI’s

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Integrate RAID CM and RA Impact Report to
Achieve KPI’s

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RA In Product Assessment

Product
Assessment

New
Post
Monitoring Prepaid RA Control
System

Migration

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Product
Assessm
ent

Post New

RAID For Product Assessment


RA
Monito Prepaid Control
ring System

Migrati
on

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Platform Migration

Product
Assessment

New
Post
Monitoring Prepaid RA Control
System

Migration

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Product
Assessm
ent

Post New

Prepaid System Migration


RA
monito Prepaid Control
ring System

Migrati

88% of company’s subscriber on

base are prepaid subscribers.

Project code NASA.

From Alcatel Intelligent


Network(AIN) into Nokia
Siemens Network IN.

700 people involved through out


the project.

150 people on shift mode


(day/night) during the 2 days of
migration.

15 people from Revenue


Assurance group.

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Product
Assessm
ent

Post New

Migration Strategy
RA
monito Prepaid Control
ring System

Migrati
on

5 days of voucher
migration.

2 days of subscriber
migration.

1 mil of subscriber on
the 1st day of
migration.

6 mil of subscriber on
the 2nd day of
migration.

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Product
Assessm
ent

Post New

Challenges
RA
monito Prepaid Control
ring System

Migrati
on

Limited time frame provided for RAID validation.

Complex data mapping from Alcatel to Nokia


Siemens.

Concern over data accuracy due to data


manipulation, change of data type and data
enrichment to suits the new field format.

Therefore its important to ensure no revenue


leakages happen due to wrong mapping profiles.

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Product
Assessm
ent

Post New

Verifications Facts
RA
monito Prepaid Control
ring System

Migrati
on

24 validations.

Validations took 2-3 hours to


complete.

Examples of validations are.


Total subscriber
migrated.
Number of incorrect
balance.
Total status.
Number of subs with
accuracy of package
name.
Number of subs with
accuracy of voice
freebie.
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Product
Assessm
ent

Post New

Results from RAID verifications


RA
monito Prepaid Control
ring System

Migrati
on
Completed during the time
provided by the migration team.

Alarms detected are under the


threshold value.
xxx alarms detected for the
1st night.

Xxxx alarms detected on


the 2nd night.

The result give a GO decisions


to the management team to
proceed with the next step of
migration.

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Post monitoring

Product
Assessment

New
Post
Monitoring Prepaid RA Control
System

Migration

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RAID used for Traffic Monitoring

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Images during the migration night

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Images during the migration night

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Images during the migration night

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Ahmad Fairuz Ali Yang Yung Wei
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