Beruflich Dokumente
Kultur Dokumente
QUALITYGURUS/TQM Philosophers
4phasesPDSA Cycle
1. Plan carefullywhatistobedone 2. Carryouttheplan(doit) 3. Study theresults didtheplanwork asintended,orweretheresults different? 4. Finally,act ontheresultsbyidentifying whatworkedasplannedandwhat didnt.
Dr. Shyamal Gomes// Human Resource Management // XISS-2012
7stepsinPDSA
1. Identify the Opportunity 7. Plan for the Future 2. Analyse the Process 6. Standardise the solution 3. Develop the optional solution
Study
5. Result 4. Implement
JosephM.Juran :(19042008)
Alsowellknownforhelpingimprove JapaneseQuality. MajorContribution: DevelopedtheJuran Trilogyfor managingquality CategorizedCostofQuality Enlightenedtheworldontheconcept ofthevitalfewandtrivialmanywhich isthefoundationforParetoChart Books: 1.QualityControlhandbook(1951)
PhilipB.Crosby(19262001)
TheessenceofCrosbysteachingis containedinwhathecallstheFour Absolutesofquality : thedefinition:Conformanceto specification thesystem:Preventionnotappraisal theperformancestandard:Zero defects themeasurement:thepriceofnon conformitytorequirements,notquality indices. BasedonCrosbydevelopeda14step methodology
14pointsmethods
1. Management Commitment 2. QualityImprovement Team 3. QualityMeasurement 4. CostOfQuality 5. QualityAwareness 6. CorrectiveAction 7. ZeroDefectPlanning 8.SupervisorTraining 9.ZeroDefectDay 10.GoalSetting 11.ErrorCauseRemoval 12.Recognition 13.QualityCouncils 14.Doitalloveragain
MasakiImai
FatherofContinuousImprovement Contribution Kaizen FoundedKaizenInstitute ConsultingGroup(KICG)in1985 Books Kaizen:TheKeytoJapans CompetitiveSuccess Gemba KAIZEN:ACommonsense, LowcostApproachtoManagement
Genichi Taguchi
Contribution: Developedqualityloss function(deviationfrom targetisalosstosociety) Designofexperiment OfflineQualityControl DesignofExperimentsto productdesign.
Dr. Shyamal Gomes// Human Resource Management // XISS-2012
ShigeoShingo
Contribution:
Advocatedthereplacementofstatisticalprocess controlwithsourceinspection(controlqualityat source,ratherthanthroughsamplinginspections). SetupPOKAYOKEdevices(mistakeproofingdevices) suchassensorsandmonitorstoidentifydefectsat thepointtheyoccur. Referredtohissystemasa Zerodefect approach becauseitistheultimategoal.
Dr. Shyamal Gomes// Human Resource Management // XISS-2012
Contribution American, considered a founding father of TQM, PhD Physics, keen statistician trained by Shewhart, Major contributor to Japan. First visited Japan in 1946, and conducted course on statistical process control in the 1950s, when he visited Japan again on invitation from the JUSE. Deming was awarded Japans highest decoration , the Second Order Medal of Sacred Treasure by the Emperor of Japan, 1960.
(Oct14,1900 Dec20,1993)
Dr. Shyamal Gomes// Human Resource Management // XISS-2012
Each year since 1951, the Japanese industry started awarding Deming Award to a company or individual that or who has actively contributed to the spread and development of statistical techniques for quality improvement.
Major Contribution to Quality Management:
Of Crisis
Deming's14pointsMethodology
ofproductandservices 2. Adoptthenewphilosophyforonecannolongeraccept delays,mistakesanddefectiveworkmanship 3. Chasedependencyoninspection toachievequalityby buildingqualityintoproductinthefirstplace 4. EndLowesttendercontracts:Endthepracticeofawarding businessonprice tagalone 5. Improveeveryprocess:Improveconstantlyandforever thesystemof productionservices 6. Institutetrainingonthejob:Institutemodernmethodof trainingonthejob. 7. InstituteLeadership:Adoptandinstitutemodernmethods ofsupervisionandleadership
1. Createconsistencyofpurposeforcontinualimprovement
8.Driveoutfear:encourageeffectivetwoway communication
9.Breakdownbarriers betweendivisions/departmentsand individuals.Theymustworkinteams. 10.Eliminateexhortations:Eliminatetheuseofslogans,posters andexhortationsdemandingzerodefectsandnewlevelof productivityfromtheworkforce. 11.Eliminatearbitrarynumericaltargets:Eliminateworkstandards thatprescribenumericalquotasfortheworkforceand numericalgoalsforpeopleinthemanagement 12.Permitprideofworkmanship:Removebarriersthatrobthe hourlyworkersoftighttoprideinworkmanship 13.EncourageEducation:Instituteavigorousprojectofeducation andencourageselfimprovementorretraining. 14.Definetopmanagementcommitmenttoever improving qualityandproductivity
Dr. Shyamal Gomes// Human Resource Management // XISS-2012
SEVENDEADLYDISEASES
According to Deming, the following things cause business to performpoorly.Thesebadhabitsshouldberemovedfroman organizationbeforethequestforqualityispursued: 1.LACKOFCONSISTENCYOFPURPOSE 2.EMPHASISONSHORTTERMPROFITS 3.OVERRELIANCEONPERFORMANCE 4.MOBILITYOFMANAGEMENT. 5.OVEREMPHASISONVISIBLEFIGURES: 6.EXCESSIVEMEDICALCOSTSFOREMPLOYEEHEALTHCARE THATINCREASESTHEFINALCOSTOFGOODSANDSERVICES: 7.EXCESSIVECOSTSOFWARRANTYANDLEGALCOSTS:
Dr. Shyamal Gomes// Human Resource Management // XISS-2012
Sales
Production
CHAINREACTIONTHEORY
LeadingQualityGuruandtheirContributionstoTQM
Gurus Walter Alfred Shewart W. Edwards Deming Contribution to Total Quality Management Statistical control chart PDSA to manage the effects the variations - PDCA cycle , - 14 points for quality management, - 7 deadly sins and diseases, - the theory of variance, - Wrote Quality control hand book, called Bible of quality - Habit of quality, Quality Trilogy. - Define quality as Fitness of use - Categorized the cost of the quality - 14 steps for quality improvement - Concept of Zero defects - Written book Quality is free - Propounded the Kaizen concept ( continuous Improvement- Cause and effect diagram or fish bone diagram - Quality circle - 7 Management Tools - Zero quality control (ZQC) using POKA YOKE error proofing 100% inspection
Joseph .M Juran
Philip B. Crosby
Shigeo Shingo
ComparisonofGurus
GURU Deming Juran Definitions of Emphasis Quality Customer led Customer led Process People Process Performance process People process Process Design Dominant factor Control Variation, of
& Fitness for purpose / use & Conformance to requirements & Company wide quality control / Quality function loss
Crosby Ishikawa
Taguchi
Supply led
Thank You