August 2, 2013

E at l i ke y o u m e a n i t

INTERNAL CAREER OPPORTUNITIES

Our people are the real advantage CKE enjoys over our competitors. With the best people come the best products and service. Our people are at the "heart" of our company and our success.

All open positions will be posted internally for a minimum of five business days. Outside recruiting may commence with internal postings. Ensure that you meet the qualifications listed for the position of interest. Process for submitting internal application: Interested employees may apply by completing the attached internal job application (also available on the intranet http://ckeanaweb/ ). You must be in your current position or department for at least 1 year before requesting a transfer (At the discretion of the EVP, exceptions may apply to restaurant employees) Your current supervisor must sign the application, acknowledging your request. Employees performance meets established work standards in the department. Current supervisor must obtain additional signature of approval from VP Level (Corporate) or EVP Level (Operations) A representative of the Human Resource Department will contact you regarding your interest in the open position; an interview will be arranged between qualified applicants and the hiring manager.

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

R&M Combo Tech Lead Regional Facilities Manager Sacramento, CA Region 3 8/2/13 The Combo Tech Lead is responsible for the preventive maintenance, repair services, and parts for commercial cooking, refrigeration, beverage, POS and other kitchen equipment. This position will also perform carpentry and maintenance of architectural structures and grounds for restaurants locations as directed by the Regional Facilities Manager. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Provides leadership, training, and direction to Combo Tech Associate, I and II staff as needed Ability to determine root cause through troubleshooting systems, provides preventative maintenance programs and repair services on restaurant equipment, refrigeration equipment and building systems including but not limited to HVAC and electrical systems Ensures service order requests are responded to in a timely manner by dispatching the Combo Techs and vendors Detects, documents, reports and resolves complex equipment issues resulting from defective materials and unusual conditions Performs repairs to the facility including but not limited to carpentry, welding, patching of walls, ceramic tile replacement/ installation, doors and hardware, painting, etc Ability to coordinate and perform installs cooking, HVAC, refrigeration and electrical equipment Effectively and safely operates standard maintenance tools such as power tools, basic hand tools and basic electrical testing equipment Maintains spare parts inventory in Company vehicle, restocking inventory and ordering of parts Proper handling of company issued credit cards and Company vehicle Partners with service vendors in gathering information, reporting unusual issues and problem resolution Exercises resources to control costs, enhance efficiencies and meet commitments Other duties as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately five (5) years experience in the HVAC/R, electrical and facilities maintenance is required: Preferably within the food/restaurant industry College level courses in air conditioning/refrigeration, electrical and electronics preferred Current EPA Freon handling Type II or above certification Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Advanced knowledge of the following maintenance specialties/trades - HVAC/R, restaurant equipment, basic plumbing, building maintenance, troubleshooting and repair Advanced knowledge of electrical, carpentry and preventative maintenance programs Ability to read and interpret blueprints, diagrams and equipment specifications Must be able to work on an on call basis approximately one week per month nights, weekends and holidays Experience in the proper handling of various chemicals (HAZMAT) Demonstrated ability to plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity without direct supervision

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

R&M Combo Tech l Manager, Regional Facilities Orange County, CA Region 4 8/2/13 The Combo Tech I is responsible for following the preventive maintenance program, repair services and parts for commercial cooking, refrigeration, beverage and other kitchen equipment. This role will perform minor carpentry and maintenance of architectural structures and grounds for restaurant locations as directed by the Combo Tech Lead and Regional Facilities Manager. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Schedules repairs and follows preventative maintenance programs on restaurant equipment, refrigeration equipment, Point-of-Sale (POS) and building systems including but not limited to HVAC and electrical systems Provides thorough troubleshooting remotely in attempt to resolve minor equipment issues Performs minor repairs to the facility including but not limited to minor carpentry, patching of walls, ceramic tile replacement/ installation, doors and hardware, painting, etc without direct supervision Effectively and safely operates standard maintenance tools such as power tools, basic hand tools and basic electrical testing equipment Detects, repairs, documents clear concise activity and reports on improper faulty equipment Responds to service order requests in a timely manner Responsible for completing work order and/or department forms and invoicing Maintains spare parts inventory in Company vehicle, restocking inventory and ordering of parts Proper handling of company issued credit cards and Company vehicle Assists restaurant staff in developing proper safety techniques when operating restaurant equipment Maintains work area and equipment in a clean and orderly condition Other duties as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately six (6) months to (3) three years experience in the HVAC/R, electrical, and facilities maintenance is required: Preferably within the food/restaurant industry College level courses in air conditioning/refrigeration, electrical and electronics preferred Current EPA Freon handling Type II or above certification Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Working knowledge of the following maintenance specialties/trades - HVAC/R, restaurant equipment, basic plumbing, building maintenance, troubleshooting, and repair Working knowledge of electrical, plumbing, carpentry and preventative maintenance programs Ability to read and interpret blueprints, diagrams and equipment specifications Must be able to work on an on call basis approximately one week per month nights, weekends and holidays Experience in the proper handling of various chemicals (HAZMAT) Demonstrated ability to plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity without direct supervision

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

R&M Combo Tech Associate Manager, Regional Facilities Utah - Region 10 8/2/13 The Combo Tech Associate is responsible for following the preventive maintenance program, repair services and parts for commercial cooking, refrigeration, beverage and other kitchen equipment. This role will assist in the minor carpentry and maintenance of architectural structures and grounds for restaurant locations as directed by the Combo Tech Lead and Regional Facilities Manager. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Assists with schedules, repairs and follows preventative maintenance programs on restaurant equipment, refrigeration equipment, Point-of-Sale (POS) and building systems including but not limited to HVAC and electrical systems Provides thorough troubleshooting remotely in attempt to resolve minor equipment issues Assists with minor repairs to the facility including but not limited to minor carpentry, patching of walls, ceramic tile replacement/ installation, doors and hardware, painting, etc without direct supervision Effectively and safely operates standard maintenance tools such as power tools, basic hand tools and basic electrical testing equipment Detects, repairs, documents clear concise activity and reports on improper faulty equipment Responds to service order requests in a timely manner Responsible for completing work order and/or department forms and invoicing Maintains spare parts inventory in Company vehicle, restocking inventory and ordering of parts Proper handling of company issued credit cards and Company vehicle Assists restaurant staff in developing proper safety techniques when operating restaurant equipment Maintains work area and equipment in a clean and orderly condition Other duties as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately zero to six (6) months experience in the HVAC/R, electrical and facilities maintenance is required: Preferably within the food/restaurant industry College level courses in air conditioning/refrigeration, electrical and electronics preferred Current EPA Freon handling Type II or above certification Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Working knowledge of the following maintenance specialties/trades - HVAC/R, restaurant equipment, basic plumbing, building maintenance, troubleshooting and repair Basic knowledge of electrical, plumbing, carpentry and preventative maintenance programs Ability to read and interpret blueprints, diagrams and equipment specifications Must be able to work on an on call basis approximately one week per month nights, weekends and holidays Experience in the proper handling of various chemicals (HAZMAT) Demonstrated ability to plan and prioritize tasks in a self-directed work environment and maintain high levels of productivity without direct supervision

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Training & Development Centralized Training Manager Sr. Training Manager Houston, TX 8/2/13 The Centralized Training Manager is responsible for training new Company and franchise restaurant management staff on restaurant operations procedures, policies and operational standards (The General Manager Training Program). This position travels to San Antonio, Austin and/or Dallas as needed to ensure trainees successfully complete the GM Training Program and guidelines. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Partners with the CMT (Certified Management Trainer) in providing the best training environment and experience for each GMT (General Manager Trainee) and/or GMIT (General Manager in Training) Ensures the restaurant training facility (Certified Training Restaurant) exemplifies the highest standards and quality of restaurant operations and maintains CMT certification annually Manages the training materials for all GMTs/GMITs during the training process Tracks the training progression of all GM Trainees, provides periodic reports and other required training documentation to the Regional Training Manager Participates in and supports new restaurant openings and new product rollouts Supports regional training initiatives during times when no GM Trainees are in the restaurants (i.e. during class weeks) Assists with regional workshops and other training activities Participates and attends scheduled General Managers' meetings in the region, to report on training activities Participates in Company meetings, webinars and conference calls Attends seminars and other educational resources to remain current Other duties and/or special projects as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately five (5) to (7) years of any combination of experience and/or education, that demonstrates a commanding knowledge in training & development, restaurant operations preferably in a General Manager role Previous training and operations experience Strong restaurant operational and technical knowledge Ability to travel as business dictates, regional travel required Develops and maintains an intimate understanding of business operations Outstanding interpersonal relationship building and employee coaching skills Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both internally and externally Demonstrated ability to effectively plan and deliver oral and written communications Must have excellent planning, prioritizing, organizational and problem solving skills Strong work ethic; commitment to seeing duties completed at a high standard of quality Flexibility to handle multiple projects simultaneously and accommodate shifting business priorities

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Training & Development Regional Training Manager (2 Openings) VP, Training & Development Dallas, TX - Region 8 & Utah - Region 10 8/2/13 The Regional Training Manager is responsible for providing all restaurant training, development and education services within their assigned region. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Partners with Vice Presidents, Operations (VPOs), Regional District Operations (RDOs) and District Managers (DMs) to determine training needs Analyzes operational and developmental opportunities, develops strategic regional solutions that support our field operations Designs training strategy plans that meet established timelines and budget parameters Conducts training, development and education sessions, evaluates their effectiveness and provides training materials and feedback to the appropriate departments and/or individuals Identifies and implements process improvement capabilities to drive business results Performs the 12 week Basic Management training process for newly hired managers Establishes Company training restaurants locations within region and continuously monitors measures to achieve processes, quality standards and commitments Plans, directs, and coordinates the training of new product rollouts within the region Other duties as assigned or requested POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately three (3) to five (5) years experience in a General Manager or multi-unit supervisory role Field training experience in retail/restaurant organization preferred Must be able to pass a credit check Valid Drivers License and driving record in good standing is required Outstanding interpersonal relationship building and employee coaching skills Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both inside and outside of the company Flexibility to handle multiple projects simultaneously and accommodates shifting business priorities Strong work ethic; commitment to seeing duties completed at a high standard of quality Proficient in all Microsoft Office programs including Word, PowerPoint and Excel Excellent presentation skills required Must be able to work as a team and independently

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Corporate Human Resources Receptionist Corporate Human Resource Manager Carpinteria, CA 8/2/13 The Receptionist is responsible for operating a multi-line telephone system to answer incoming calls and directs callers to appropriate employee(s). Greets employees and visitors entering the front lobby. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate employee(s) or department Transfers calls to an employees voice mailbox when the employee is unavailable Takes and delivers messages when appropriate employee(s) are unavailable as needed May retrieves messages from general voice mail box and forwards to appropriate employee(s) Answers questions about company and provides callers with address, directions and other information Greets and monitors on-site visitors, determines nature of business and announces visitors to appropriate employee Monitors visitor access and issues visitor passes as needed Updates corporate phone directory regularly May assists with other related clerical duties such as filing and collating as assigned Other duties and/or special projects as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately 6 months to 1 year of experience working within an corporate office environment or front lobby Experience with Multi-Line or Switchboard operation, preferred Flexibility to handle multiple call simultaneously and fluctuating foot traffic Basic knowledge of Microsoft Office Excel and Word Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both internally and externally Excellent customer service skills, ability to establish strong working relationships with internal and external partners. Ability to work independently

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Corporate Real Estate Lease Accounting A/R Specialist Lease Accounting Supervisor Anaheim, CA 8/2/13 The Lease Accounting A/R Specialist is responsible for tracking receivable billing, invoicing, day-to-day processing, billing of franchise, third-party and sublease-related properties. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Processes and bills of franchise, third-party and sublease-related accounts; processes all lease-related receivables including base rent, percentage rent and CAM Audits current property base rent receivable roll report against previous month-end report Data entry of base rent and CAM receivables into SLIM for PeopleSoft upload Enters supplemental obligations from CAM various receivable reports Inputs the percentage rent receivable amounts into SLIM Payment History from the Percentage Rental Statements Prepares a CSV (Comma Separated Value) for monthly post to the public drive Researches rent tax on supplemental obligations for Florida and Arizona Develops and distributes rental increase notices Other duties as assigned POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately one to two years experience working in an accounting role in commercial property management environment preferred Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both inside and outside of the company Strong work ethic; commitment to seeing duties completed at a high standard of quality Basic knowledge in Real Estate Principles and Business Accounting Working knowledge of Microsoft Office Suite, Google, and PeopleSoft, or experience working with similar accounting systems Strong organizational and prioritization skills; work load fluctuates daily, must be able to prioritize projects

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Treasury P Card Specialist P Card Manager Anaheim, CA 8/2/13 The P Card Specialist is responsible for maintaining over 600 individual and department credit cards totaling over ten million in annual spending. Through employee education, the P Card Specialist assists in significantly increasing the Company's income in the form of rebates by promoting P Card spending throughout the Company. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Audits P Card statements for compliance with the companys policies and procedures (business meals, entertainment, etc) Performs P Card administration duties ordering new cards, closing cards, adjusting limits, dispute and/or fraud and declines Resolves issues, drives compliance and provides assistance as needed to all cardholders in the Company Prepares weekly re-class for PeopleSoft journal entry upload and weekly payment (ACH Automated Clearing House) for P Card processor Completes checklists for new card issuance, cancellation of cards, limit adjustments, disputes and period-end procedures Prepares supporting documents for quarterly SOX compliance review and annual board of equalization audit, internal audit and external audit Strong problem resolution, provides assistance and educates P Card holders Other duties as assigned POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately two to three years of experience in an office support role Proficient in MS Word & Excel, PeopleSoft or similar GL system and Google Working knowledge of accounting principles; reconciliations and journal entries Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both internally and externally Exhibits ability to handle multiple tasks/projects, at times for multiple departments with strict deadlines Strong work ethic, ensures proper handling of sensitive information, demonstrates a high level of confidentiality

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Loss Prevention Communications Center Lead Asset Protection Manager Anaheim, CA 8/2/13 The Communications Center Lead is responsible for providing supervision and coordinating day to day activities of the CKE Communications Center. Supports field partners and assists in the development of best practice processes and procedures. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Leads operations, ensures successful execution of standard protocols Provides planning, scheduling, leadership, guidance and support to staff, three Communication Center Operators Motivates and provides training to leverage strengths for positive impacts Provides recommendations and appropriate measures to improve performance of the department Possess the ability to operate and perform the following; alarm monitoring, alarm programming, digital video recorder programming, access control monitoring, access control programming, document and process incident reports, process service request and prepare service related invoices Provides technical support and technical analysis; ability to provide thorough troubleshooting remotely in attempt to resolve minor equipment issues Responds to alarms, monitor systems, conducts tests and performs updates Updates and maintains information within databases for incident reports, service, invoicing, access control and various other logs; documentation and reporting of all actions taking place is crucial, must be clear and concise Prepares, analyzes and distributes reports by period, quarter and fiscal year Creates and prepares reports, gathering necessary data for reporting purposes Programming alarm, video and access control systems for proper operation and efficiency Must be technically savvy, complete understanding of how equipment operates and familiarity of various models, makes, and operation Work load fluctuates daily, must be able to prioritize projects - understanding what factors necessary in order to effective handle tasks - must be able to multi-task, various projects and requests simultaneously Other duties as assigned POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately two to three years experience in a leadership or supervisory role Three to five years experience in a communications or call center environment Strong Leadership skills, experience with skills development and coaching Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both inside and outside of the company Excellent customer service skills, ability to establish strong working relationships with internal and external partners Proficient in all Microsoft Office Suite and Google; working knowledge of Manitou preferred Must be able to work well under pressure Analyze complex variable situations and identify appropriate courses of action Strong work ethic, ensures proper handling of sensitive information, demonstrates a high level of confidentiality Demonstrates the ability to follow through with commitments Excellent accuracy and extreme attention to detail

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Loss Prevention Communications Center Operator Communications Center Lead Anaheim, CA 8/2/13 The Communication Center Operator is responsible for monitoring systems and responding to alarm signals for all company owned restaurants. The Operator provides technical support, technical analysis and troubleshooting for all equipment. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Operates and performs the following; alarm monitoring, alarm programming, digital video recorder programming, access control monitoring, access control programming, documents and processes incident reports Conducts tests, performs updates, processes service requests and prepares service related invoices Updates and maintains information within databases for incident reports, service, invoicing, access control and various other logs; documentation and reporting of all actions taking place is crucial, must be clear and concise Prepares, analyzes and distributes reports by period, quarter and fiscal year Programs alarm, video and access control systems for proper operation and efficiency Provides thorough troubleshooting remotely in attempt to resolve minor equipment issues Creates and prepares reports, gathering necessary data for reporting purposes Must be technically savvy, complete understanding of how equipment operates and familiarity of various models, makes and operations Work load fluctuates daily, must be able to prioritize projects, possesses a clear understanding what factors are necessary in order to effectively perform tasks Must be able to multi-task, various projects and requests simultaneously Other duties as assigned POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately one (1) to two (2) years experience in a communications or call center environment Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both inside and outside of the company Excellent customer service skills, ability to establish strong working relationships with internal and external partners Proficient in all Microsoft Office Suite and Google; working knowledge of Manitou preferred Must be able to work well under pressure Strong work ethic, ensures proper handling of sensitive information, demonstrates a high level of confidentiality Demonstrates the ability to follow through with commitments Excellent accuracy and extreme attention to detail

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Corporate Accounting Director, Corporate Accounting VP, Assistant Controller Anaheim, CA 8/2/13 The Director, Corporate Accounting is responsible for all aspects of the Companys accounting period close process. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Strong Leadership skills; provides coaching, skills development, guidance and support to staff; approximately four (4) employees Coordinates accounting period closing process Directs period closing process for operating concepts and general accounting Manages corporate consolidation and internal financial reporting process Oversees balance sheet account reconciliation processes and income statement analysis Analyzes corporate general and administrative expense Prepares statement of cash flows Accounting for gift card program and marketing related efforts Review of significant contracts for accounting-related considerations Participates in the identification, selection and implementation of appropriate accounting policies, procedures and internal controls Ensures that accounting policies and procedures and internal controls are consistently followed Supports SOX 404 monitoring requirements Supports SEC reporting and other financial reporting Reviews analyses for management support Reviews general accounting analyses and schedules provided to external auditors Assists in the resolution of any potential audit and review findings Works on special projects and addresses business and financial ramifications of significant and/or unusual transactions, as needed Participates in company meetings, webinars and conference calls Attends seminars and other educational resources to remain current Other duties and/or special projects as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately five (5) to seven (7) years of any combination of experience and/or education, that demonstrates a commanding knowledge in accounting, finance or related field; Bachelors degree preferred Minimum of two (2) years post Big 4 Corporate Accounting/Finance experience preferred Big 4 Public Accounting experience (managerial role preferred) CPA license Proficient in Microsoft Office Suite, Google and experience working with ERP systems Outstanding interpersonal relationship building and employee coaching skills Must have the ability to determine expectations, effectively measure processes, quality standards and commitments Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both internally and externally Ability to use independent thinking and professional judgment Rational decision making, negotiating and influencing skills Ability to establish strong working relationships with internal and external partners

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Accounts Payable Accounts Payable Associate Sr. Supervisor Accounts Payable Anaheim, CA 8/2/13 The Accounts Payable Associate is responsible for performing accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Performs accounts payable functions Prepares batches of invoices for data entry Processes high volume of invoices for payment adhering to policies and procedures Reviews and matches invoices verifying accuracy in coding, appropriate approval(s) and amounts Prepares Vendor Add/Changes documents as needed Carefully reviews and checks the accuracy of finished work Assists in general administrative tasks Participates in company meetings, webinars and conference calls Other duties and/or special projects as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately up to one (1) year of any combination of experience and/or education, that demonstrates a commanding knowledge in general accounting, accounts payable or equivalent field Basic knowledge in Microsoft Office Suite, Google and PeopleSoft or experience working with similar accounting systems Strong organizational skills and attention to detail Demonstrates sound judgment Strong work ethic; commitment to seeing duties completed at a high standard of quality Excellent written and verbal communication skills, ability to communicate effectively with all levels of management both internally and externally Possessing a demonstrated ability to process a high volume of transactions (data entry)

The following job summaries are a general overview of responsibilities, essential functions, requirements, and other duties as assigned

Department: Title: Reports to: Location: Available Date: Summary:

Technology Infrastructure Director, Restaurant Services VP, IT Anaheim, CA 8/2/13

The Director, Restaurant Services is responsible for directing the Restaurant Data, POS rd Implementations, IT Quality Assurance, Restaurant Technical Support Center and 3 Level Support Restaurant functions. This position is responsible for minimizing the impact of system issues on our ability to successfully operate our restaurants. ESSENTIAL FUNCTIONS May perform any or all of the following duties: Strong Leadership skills; provides coaching, skills development, guidance and support to staff; approximately 15 + employees Establishes policies and procedures for multiple departments and ensures all efforts are well aligned with the Companys strategic direction Interprets, executes and recommends modifications to broad functional policies and procedures Determines expectations, effectively measures processes, quality standards and commitments Establishes structure and processes to plan long term business plans and resources effectively Collaborates with IT Management Team in the prioritizing projects, work tasks and allocating resources Develops and administers budgets and monitors variances for functional areas Plans, delegates and oversees assigned work tasks and/or projects to staff and evaluates results Directs the efforts of subordinates to accomplish a stable, secure, reliable and cost effective POS infrastructure Responsible for conducting interviews, screening potential employees and hiring new staff Manages multiple projects with various internal and/or external partners Partners with Sr. Mgmt and outside vendors to optimize the operation of our restaurants in an effort to maximize profitability and customer service Frequent interaction with Executive Management, franchisees, outside vendors and internal partners Ensures the ongoing compliance with PCI and SOX regulations Provides accurate and timely status updates to appropriate parties Possesses strong follow through ability Demonstrates strong technical/functional proficiencies and knowledge in areas of expertise Solid technical understanding of POS related hardware, software, networks and operating systems Able to work remotely, after hours as needed Participates in company meetings, webinars and conference calls Attends seminars and other educational resources to remain current Other duties and/or special projects as assigned in response to changing business conditions and/or requirements POSITION QUALIFICATIONS/CORE COMPETENCIES Approximately eight (8) to ten (10) years of any combination of experience and/or education, that demonstrates a commanding knowledge in managing POS software, changes and deployments Detailed understanding of Restaurant POS and PCI regulations Demonstrated ability to design and direct the successful implementation of sophisticated management and measurement practices resulting in quantifiable improvements in software quality and support metrics Outstanding interpersonal relationship building and employee coaching skills Demonstrates strong planning, quantitative and reasoning skills Excellent customer service skills, ability to establish strong working relationships with internal and external partners Advanced communication skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups Strong work ethic; commitment to seeing duties completed at a high standard of quality Ability to identify viable operational process improvements with metrics and risk analysis, implementing changes in systems and procedures Flexibility to handle multiple projects simultaneously and accommodate shifting business priorities