CITIZENS CHARTER for LODGING SERVICES VSU Cebu Office 497-E.

Molave Street, Lahug, Cebu City Tel No. 0324129542, 0322328077

Vision : Center of excellence in education and research in agriculture and allied fields in the Visayas.

Mission : Attainment of the highest quality of human capital and scientific knowledge for the sustained growth and development of agriculture, fisheries, forestry and agroindustries. I. SCHEDULE OF AVAILABILITY OF SERVICE Daily including Saturdays, Sundays and holidays. Curfew hours starts at 10:00 p.m.. Should you need to be out after 10:00 p.m., arrangements may be made earlier with the Caretaker, subject to her availability. II. CHARGES: Air-con room (6 bed capacity) - P100.00 per day but minimum of P300.00 at a time (for employees only. For non employee, P120.00 per day for at least 3 persons or minimum charge of P360.00 per day, if there are less than 3 persons. Non-aircon room - P 80.00 per day for employee and P110.00 per day for non employee Use of facilities only IV. P20.00 as water charge.

PROCEDURES IN THE AVAILMENT OF SERVICES INCHARGE Guesthouse Caretaker

STEP

CLIENT

OFFICE ACTIVITY

DURATION

Goes to or call the Caretaker and signifies his/her intention to either check in the lodging house or just use its facilities. Upon arrival, fills up the logbook for lodging *.

Informs client of available accommodation and the rate he/she has to pay. Prepares the room and bed of incoming lodger.

15 minutes

STEP

CLIENT

OFFICE ACTIVITY

DURATION

INCHARGE Caretaker

Proceeds to his/her room and occupies the bed assigned to him/her during the period agreed by him/her and the caretaker.

Sees to it that lodger is provided with necessary supplies and the comfort rooms well maintained for use by the lodger. Opens gate after 2 doorbells. Assists lodger make his/her stay comfortable including availability of TV. Receives payment and issues Official Receipt of amount paid by lodger. Calls taxi by phone if lodger needs a taxi.

20 minutes and within duration of stay

Informs caretaker that he/she is checking out and pays his/her total lodging bills. Cancellation of reservation should be done 2 days before date, otherwise, payment of reserved space shall be collected.

15 minutes

Caretaker

For complaints, please call Mr. Nevin A.Pacada at (032) 232-8077/(032) 412-9542, Dr. Lourdes B. Cano at (053) 335-2609 and/or Dr. Roberto C.Guarte at (053) 335-2602 or you may drop your concern in the locked suggestion box placed at the main entrance of the VSU Cebu Office.