Appendix A QUESTIONNAIRE To,

SUBJECT: REFERENCE: Dear Sir,

Your Cooperation Required Research study Conducted by the M.Com (HRM) Research Scholars

It is to highlight that I am a research scholar at University of Central Punjab, Lahore. A research study is being conducted by us on the Importance of Strategic human resource management practices in telecom sector (Zong Ufone Telenor) under the supervision of Prof. Tahir Ashfaq. For this research purpose limited number of good-performance companies has been selected by our research panel and we feel delighted to inform you that your distinguished organization is one of them. In this particular context, and to measure the degree of correlation between the Organization performance and the Human Resource Management Practices, we have developed a questionnaire which we would like you to fill up because you are the people having an expertise and a practical experience of the business market and we believe that your fair and expert feedback will make this research a very successful one.

Here, we would like to ensure you, that the information/feedback provided by you will be kept confidential and will only be utilized for the study/research purpose. Lastly it is to request you that in our country, there is a very little research work being carried on in the area of Human Resource Management at this level. Your cooperation in this regard will open the doors of research and development in the field of Human Resource Management & without your cooperation it is simply impossible. I shall feel highly obliged if you kindly cooperate with us to the maximum degree of responsiveness in order to make this research a very successful one. . Thank you and Best regards, Shahid Mehmood

Demographic information Gender Male Age 20-25 Education Matric Intermediate Graduation Master Diploma Other 26-30 31-35 36-40 41-45 46-above Female

Total years of Experience 1-3 20-above Target market Local Foreign Foreign and local 4-6 7-9 10-12 13-15 16-19

FEED BACK FORM Organization Name_______________________________________________________ 1=Strongly Disagree 2=Disagree 3=Neutral 4= Agree 5=Strongly Agree

HUMAN RESOURCE (HR) PRACTICES Staffing The selection systems followed in our organization are highly scientific and rigorous. In our organization, line managers and HR managers participate in selection. Valid and standardized tests are used when required in the selection process Selection system in our organization selects those having the desired knowledge, skills and attitudes. Training Our organization conducts extensive training programs for its employees in all aspects of quality. Employees in each job will normally go through training programs every year Training needs are identified through a formal performance appraisal mechanism There are formal training programs to teach new employees the skills they need to perform their jobs New knowledge and skills are imparted to employees periodically to work in teams Training needs identified are realistic, useful and based on the business strategy of the organization Performance Appraisal Performance of the employees is measured on the basis of objective quantifiable results Appraisal system in our is growth and development oriented. Employees are provided performance based feedback and counseling. Employees have faith in the performance appraisal system Appraisal system has a strong influence on individual and team behavior The objectives of the appraisal system are clear to all employees Compensation Job performance is an important factor in determining the incentive compensation of employees. In our organization, salary and other benefits are comparable to the market In our organization, compensation is decided on the basis of competence or ability of the employee The compensation for all employees is directly linked to his/her performance In our organization, profit sharing is used as mechanism to reward higher performance 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

1 2 3 4 5 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5

1 2 3 4 5

Motivation: I feel a sense of personal satisfaction when I do this job well My opinion of myself goes down when I do this job badly I prefer having someone set clear goals for me in my work I take pride in doing the work as well as I can Im less concerned with what work I do than what I get for it I feel unhappy when my work is not up to my usual standard I am strongly motivated by the rewards I can earn I am strongly motivated by the recognition I can earn from other people I like to look back on days work with a sense of a job well done I try to think of ways of doing my job effectively What matters most to me is enjoying what I do I am worried that I do not meet my targets If I would get more salary ,I would work harder It is important to me that my work is challenging and interesting To me, success means doing better than other people Flexible Working Hours Can work-life (and specifically flexible working) issues be discussed Is performance management such that results are more important than hours at work Is it recognized that people need different support at different stages of their lives such as flexible work arrangement Do managers understand the rationale for flexible working and the real benefits for the organization Do employees understand their statutory rights with regard to work-life balance and flexibility Are policies adapted to suit the needs of the organization and the employees Are managers supported to find new ways of working with their teams Is there an effective communications strategy to encourage take up of policies Is open communication between manager and employee encouraged Are team members encouraged to plan how to make it all work so that they can meet everybodys needs

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5

Organizational Performance: Turnover intentions I plain to work at my present job for as long as possible I will most certainly look for a new job I plain to stay in this job for at least two to three years I would hate to quite this job 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5

In you view, which one socially responsible activity is most effective to influence employee motivation in your organization & why? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ______________________________