JONAH SMITH

21 Atlanta Example Avenue Fort Pierce, FL 34982 772-555-1234 smithje@mail.irsc.edu

OBJECTIVE (Administrative Assistant Objectives) Accurate, thorough, and persistent individual seeking an Administrative Assistant position. Bringing exceptional communication, secretarial, and problem solving skills to bring a positive change in any existing office procedures. KEY QUALIFICATIONS Over 2 years varied and increasingly responsible secretarial experience Highly skilled in greeting customers and answering phone calls Proven ability to handle multiple, competing priorities in an effective manner Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation SPECIAL SKILLS Customer service Letter drafting Mail handling Multicultural interaction

Record maintenance Event coordination Travel logistics Office procedures

Transcribing dictation Staff training Confidentiality Supplies management

TECHNICAL EXPERTISE Office Equipment: Fax machines, photocopiers, and general office equipment Computer: Spreadsheet, word processing, database management, presentations, typing speed 60 WPM MS Office: Word, Excel and PowerPoint PROFESSIONAL EXPERIENCE July 2010 Present Lambert Warner Fort Pierce, FL Administrative Assistant Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material Record and prepare minutes of meetings Organize travel schedules and book reservations Determine and launch office procedures Open and distribute incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations Set up and uphold manual and automated information filing systems Order workplace supplies and maintain record Schedule and verify appointments and meetings of managers

KEY ACCOMPLISHMENTS Trained and coordinated activities of internees, whose efforts resulted a $11,000 rise in revenue Achieved Employee of the Month Award May 2012 St. Lucie County School Board Fort Pierce, FL Apr 2010 July 2010 Junior Clerk / Receptionist Answered telephone and electronic enquiries and forwarded telephone calls and messages to appropriate person Greeted visitors, determine nature of dealing and send visitors to correct person Compiled data, statistics and supplementary information to maintain research activities

KEY ACCOMPLISHMENTS Reorganized administrative procedures, shortening process time by 30% Designed and implemented customer care strategy that increased sales by 25%

EDUCATION January 2012 Present Office Administration Careers Administrative Assistant 1050 clock-hour Administrative Assistant 600 clock-hour Business Software Certification 300 clock-hour Office Support Certification 150 clock-hour General Secretary Certification Filing and Records Management Certification

Indian River State College Fort Pierce, FL

REFERENCES Available Upon Request