Curriculum Vitae

Personal
Name: Khaldun Mohammed Awad
Address: P.O. Box 134
Ruwi 112, Oman
Tel: +968 99263376 or
+962 797279279
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Date of Birth: 9 July 1971
Place of Birth: Serbia, “Yugoslavia”
Languages: Arabic, English, and Yugoslavian
Nationality: Serbian and Jordanian
Marital Status: Married
E-mail : khaldun9999@yahoo.com

Education
•Chartered Institute of Bankers – Banking 1997
•B.Sc. in Computer Science from Yarmouk University, Irbid, Jordan, January
1993.
•High School, Science Branch from AL – Ameer Hassan School, Irbid, 1987.

Job Experience
Since 05/08 Manager SME Credit & Marketing Department, BankMuscat,
Muscat, Oman
Business development & Portfolio Management

04/03-05/08 Manager – Learning & Development, BankMuscat, Muscat, Oman

Business development for Retail , SME & Corporate
Relationship Manager and Coordinator for Head office departments for
overseas, in-house & in company courses.
Managing the Induction programmes
Trainer for Retail Banking Products”Consumer Lending, Credit Cards,
etc”
Trainer for Customer Service & Selling Skills
Trainer for “Moody’s Financial Advisory System (MFA & MRA)”

07/00-03/03 Manager Training & Management Development Dept, Riyad Bank,

Riyadh, Saudi Arabia.
Mainly responsible for Corporate Banking & SME training & development
Trainer for “Moody’s Financial Advisory System”
Trainer for Banking Products "Accounts, Credit Cards, Personal Loans,
Investment, and Internet Banking”
Trainer for Customer Service & Selling Skills
01/99 – 07/00 Head of Marketing Department, HSBC Bank Middle East Jordan
Head of Telesales, Marketing and Public relations
Trainer & Facilitator for all Personal Banking services including:
(Sales & Marketing, Loan products, Facilities, Cards, & Accounts)

10/97 – 01/99 Head of Centralised Operations Department, HSBC Bank Middle

East, Jordan,
Directly supervising: - Loans & Facilities processing, delinquency control,
and back office operations for all retail branches

07/97 – 10/97 Training programme with HSBC Bank Middle East, which
included:
Corporate & Corporate Operation, Trade Services & Personal Banking
(The original plan was two years of training; two months in Personal
Banking, four months in Trade Services and a year & half in corporate. The
plan was dropped after 70 days to receive my above post).

10/96 – 06/97 Loan & Foreign Trade Officer, ANZ Grindlays Bank - Jordan, now
known as Standard Chartered Grindlays Bank.

09/96 – 10/96 Credit / Administration Officer “for all credits in Jordan” at the
General Managers Office, ANZ Grindlays Bank.

03/96 – 09/96 Credit Officer Corporate Banking & ANZ Link Business
Coordinator.
ANZ Grindlays Bank.

05/93 – 01/96 Sub Officer at Jabal Amman Branch ANZ Grindlays Bank, working in
three different departments “Customer Services, Exchange & Foreign
Trade” Relief Senior Officer

Training & Main Courses taken

1- E-payment Card & Prime Customer Service Sep-2007 –BankMuscat
2- Information Security Aug-2007 –BankMuscat
3- Branded Customer Service Apr-2007 –BankMuscat
4- Assessor Training Mar-2007 – SHL
5- Design & Implementation of Assessment
& Development Centres Mar-2007 – SHL
6- SME Credit Feb-2007 - Arab Academy
7- Implementing the Money Laundering Laws,
Regulations & FATF Recommendations Feb-2007 -EXL Strategyspace
8- Critical Elements of an Effective Anti Money Laundering
Programme Feb-2007 - EXL Strategyspace
9- Up Your Service! Aug-2006 - Ron Kaufman
10- Prevention of Money Laundering May 2006 - BankMuscat
11- Desert Team Building Feb-2006 - Sandal Camp
12- Business Continuity Plan Dec-2006 - BankMuscat
13- Coaching & Mentoring Skills Dec-2005 - CIPD London
14- Participative Methods Nov-2005 - CIPD London
15- Islamic Banking & Finance Aug-2005 - John Pullempallil
16- Small Business Lending Aug-2005 - BankMuscat
17- Analysis & interpretation of Financial Statements May-2005 - Bank Muscat
18- Open House session on E-Marketing Jan - 2005 - KOM open house
19- Six Sigma Dec -2004 - IDEAS
20- Up Your Service! Dec 2004 – Ron Kaufman
21- Relationship Management Nov 2004 – Meirc
22- Certified Customer Service Manager Sept 2004 – IIR Middle East
23- Customer Services Sept 2004 – IIR Middle East
24- Maximizing the Effectiveness of the Training Aug 2004 _ Experior
25- Investors in People Jun 2004 – John Pullempallil
26- Train the Trainer July 2003 – Team Power
27- Moody’s Financial Advisory system, Moody's UK
28- VISA, VISA International Saudi Arabia
29- Essential Skills & knowledge for effective incoming Call Center Management
Brad Cleveland, UAE.
30- Training programme for Trainer & Facilitators HSBC Dubai
31- Corporate Credit “I” HSBC HongKong
32- Corporate Credit “II” HSBC HongKong.
33- Communication Skills for Managers HSBC Dubai.
34- Credit & Lending HSBC London
35- Product Marketing Management HSBC Dubai
36- HSBC “HUB” System
37- Chartered Institute of Bankers / London, “ Business Calculations”
38- Chartered Institute of Bankers / London, “The Business of Banking”
39- Chartered Institute of Bankers / London, “ Business Communication”
40- Basic Credit ANZ Grindlays Bank Pakistan.
41- First Certificate in English Cambridge University
42- English for professionals British Council Language Centre/
Jordan
43- ANZ Link System ANZ Grindlays Pakistan.
44- Marketing The Institute of Banking Studies /
Jordan
45- Letters of Credit The Institute of Banking Studies /
Jordan
46- Spreadsheets Accurate Technology Centre /
Jordan
47- Novel NetWare 3.12 System Administration

Interests & Hobbies

•Member of the Chartered Institute of Bankers since 1995.
 •Volleyball player with the National Team of Jordan from 1987 till 2000
•Travel, and Fishing
•Drawing & Design

References
• Up on request