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MANAS KUMAR HAZRA

Mobile-:91-7549011299

Email-Id-: manas.kumar07@hotmail.com

Ambitious & enthusiastic professional achieving consistent results and developing strong relationships
with clients and internal team players; seeking assignments in:
QUALITY OF WORK, RESOLVING CLIENTS COMPLAINTS, CUSTOMER RELATIONSHIP MANAGEMENT.

-----------------------------------------------------------------------------------------------------------------------------PROFESSIONAL PROFILE
A dynamic professional with over 3 year s (approx) of rich experience in marketing & customer
relationship, Pursuing MBA (HR & Marketing) from SINGHAD INSTITUTE OF MANAGEMENT, TILAK
MAHARASHTRA UNIVERSITY Pune (Correspondence), Worked with IBM Ltd, Gurgaon. as a Sr. Corporate
Business Development Officer (International Business) since June11. Actively engaged in various
promotional activities, also took interviews of the candidates Operations round & handled a team of 15
people.
------------------------------------------------------------------------------------------------------------------------------ -------------------------Areas of Strength
-Brand Building
-Team Handling
-Client Relationship
-----------------------------------------------------------------------------------------------------------------------------------------Work Experience:

Currently working with ICA (The Institute of Computer Accountants) as a HR & Placement
Manager (Ranchi) since July2012.
Responsibilities : To research Market & generate new Leads & Employers to place ICA
candidates.

Worked with IBM Ltd. (Gurgaon) as a Sr. Corporate Business Development Officer and handled a
team of 15 people for business development. Also took interviews of candidates Operations
round as a recruiter.

Worked with HCL (Delhi) since May09 to June11 as CRO

Joined as. Corporate Relationship Officer

Responsibilities: To resolve any complaints of the software sold to the client and maintain a good
relationship with clients.

Working Profile:

Providing advisory services to corporate & high net-worth customers on substantially


improving profitability of the company.

Assessing customer feedback, evaluating areas of improvements & providing critical


feedback.

Resolving customers complaints and taking corrective measures.

Giving Process training to the new employees.

Taking interviews for Operations round.

Seek to work in challenging work environment demanding commercial knowledge,


customer focus and people orientation.

-----------------------------------------------------------------------------------------------------------------------------------------Major Attainments
Won ROTARY YOUTH LEADERSHIP AWARD
-----------------------------------------------------------------------------------------------------------------------------------------Academic Credentials

Pursuing Master of Business Administration (HR & Marketing) from Tilak Maharashtra
University Pune (Correspondence)
Bachelor of Arts (Geography Hons.) from St. Xaviers college Ranchi
Higher secondary education from D.A.V Public School Bokaro Steel City
10th from D.A.V Public School (Bokaro Steel City)
----------------------------------------------------------------------------------------------------------------------------------Aim

Analyzing how teamwork, goal orientation and managing interpersonal relationships are integral
part of professional life.

--------------------------------------------------------------------------------------------------------------------------------------------------------

Personal Dossier
Date of Birth
08-Jan-1982
Language known
Hindi, English, Bengali
Marital status-:
Single
Nationality
Indian
Contact Add-:
K/156 Shyamli colony (MECON) Ranchi (JH) Pin - 834002
------------------------------------------------------------------------------------------------------------------------------

Date-:
Place-:

(Manas Kumar Hazra)