Canara Bank

Introduction:Widely known for customer centricity, Canara Bank was founded by Shri Ammembal Subba Rao Pai, a great visionary and philanthropist, in July 1906, at Mangalore, then a small port town in Karnataka. The Bank has gone through the various phases of its growth trajectory over hundred years of its existence. Growth of Canara Bank was phenomenal, especially after nationalization in the year 1969, attaining the status of a national level player in terms of geographical reach and clientele segments. Eighties was characterized by business diversification for the Bank. In June 2006, the Bank completed a century of operation in the Indian banking industry. The eventful journey of the Bank has been characterized by several memorable milestones. Today, Canara Bank occupies a premier position in the comity of Indian banks. With an unbroken record of profits since its inception, Canara Bank has several firsts to its credit. These include:

Over the years, the Bank has been scaling up its market position to emerge as a major 'Financial Conglomerate' with as many as nine subsidiaries/sponsored institutions/joint ventures in India and abroad. As at March 2012, the Bank has further expanded its domestic presence, with 3595 branches spread across all geographical segments. Keeping customer convenience at the forefront, the Bank provides a wide array of alternative delivery channels that include 2858 ATMs, covering 1139 centres. Several IT initiatives have been undertaken during the year, which include Funds Transfer through Interbank Mobile Payment Services (IMPS) in ATMs, ASBA facility to net banking users, E-filing of tax returns and facility for viewing details of tax deducted at source, Terminal at 223 branches for customers to use net banking, SMS/e-mail alerts for all transactions done through ATM, net banking, POS, mobile banking, online payments irrespective of amounts, online loan applications and tracking facility, generation of automatic pass sheets through e-mail and automatic renewal of term deposits. Under Government business, the Bank has implemented internet based application for UGC Maulana Azad National Fellowship Scheme, Web portal for National Scheme for Girl Child Secondary Education, Electronic Accounting Systems of e-Receipts-Customs (EASeR-C) for collection of customs duty and e-payment of commercial taxes module for UP, Karnataka, Delhi and Tamil Nadu.

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History:Ammembal Subba Rao Pai (1852-1909):-

Sri. Ammembal Subba Rao Pai was a leading lawyer of Mangalore, India. He was the founder of Canara Bank, now one of India's leading banks, and Canara High School in Mangalore. Ammembal Subba Rao Pai, a philanthropist, established the Canara Hindu Permanent Fund in Mangalore, India, on 1 July 1906. The bank changed its name to Canara Bank Limited in 1910 when it incorporated. In 1958, the Reserve Bank of India ordered Canara Bank to acquire G. Raghumathmul Bank, in Hyderabad. This bank had been established in 1870, and had converted to a limited company in 1925. At the time of the acquisition G. Raghumathmul Bank had five branches. The Government of India nationalized Canara Bank, along with 13 other major commercial banks of India, on 19 July 1969. In 1976, Canara Bank inaugurated its 1000th branch. In 1985, Canara Bank acquired Lakshmi Commercial Bank in a rescue. Not just in commercial banking, the Bank has also carved a distinctive mark, in various corporate social responsibilities, namely, serving national priorities, promoting rural development, enhancing rural self-employment through several training institutes and spearheading financial inclusion objective. Promoting an inclusive growth strategy, which has been formed as the basic plank of national policy agenda today, is in fact deeply rooted in the Bank's founding principles. "A good bank is not only the financial heart of the community, but also one with an obligation of helping in every possible manner to improve the economic conditions of the common people". These insightful words of our founder continue to resonate even today in serving the society with a purpose. We strongly believe that the next century is going to be equally rewarding and eventful not only in service of the nation but also in helping the Bank emerge as a "Global Bank with Best Practices". This justifiable belief is founded on strong fundamentals, customer centricity, enlightened leadership and a family like work culture.

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SERVICES:Savings & Deposits

UNCLAIMED DEPOSITS KAMADHENU DEPOSIT (Re-investment Plan)

SAVINGS BANK ACCOUNT

CANARA TAX SAVER SCHEME

SB GOLD SCHEME CANARA CHAMP DEPOSIT SCHEME

RECURRING DEPOSITS

SPECIAL RECURRING DEPOSIT SCHEME

CANARA SARAL SAVINGS ACCOUNT

ASHRAYA DEPOSIT SCHEME (FOR SENIOR CITIZENS)

CURRENT ACCOUNT

CANARA AUTO RENEWAL DEPOSIT (CARD)

CANARA PREMIUM CURRENT ACCOUNT

CANARA SUPER SAVINGS SALARY ACCOUNT SCHEME

Personal Banking
Loans Whatever your need, our range of loans can help Home Loan Get the home of your dreams - with a little help from us. Loan against Property Get a loan against your residential or commercial property. Flexibility to choose between an EMI based loan or an Overdraft.

Personal Loan A wedding in the family? Maybe your house needs renovation? Our range of Personal Loans brings you one step closer to your dreams

Loan Products
Housing Loan Canara Mobile (Vechicle) Canara Pension Canara Rent Canara Jeevan Home Improvement Loan Canara Site Loan Teachers Loan Canara Mortgage Doctors Choice Canara Cash (Shares) Canara Budget(For Employed/Business) Swarna Loan(Gold Loan) Canara Guide For Online Education Loan

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Technology Products
ATM-cum-Debit Card 1. Transactions Through Our Bank Atms And Other Bank Atms 2. Purchase Of Goods And Services At POS Merchant Establishments Facilities Available 3. Mobile Top-up 4. VISA Money Transfer 5. E-ticketing of SB/CA/OD accounts in the name of individuals as well as joint accounts (operated severally) All SB, Current and OD account holders including NRIs, employees and ex-employees

Types Accounts Eligibility

Joint Accounts where operation condition is Jointly Accounts of illiterate persons / blind persons/minors. Ineligible Accounts Accounts under Garnishee / attachment orders or which are under litigation/dispute. Encumbered accounts Account holders desirous of having an ATM-CUM-DEBIT card are required to submit an application in the prescribed Application format to the branch manager of the branch where the account is being maintained. The card can be linked to a maximum of 4 accounts. However, one account as indicated by customer will be designated as Primary Account. All transactions done at POS merchant locations and at other Bank ATMs will be debited to Operations Primary account to which the card is linked. Therefore transactions at other Bank ATM and POS are restricted to the balance available in the primary account. Per Day Per day transaction at POS Merchant Establishments: Rs 20,000/Transaction Limit Cash withdrawal at our ATM/ Other Bank ATM: Rs 20,000/10 years from date of issue of the card Validity

o o o o

Mutual Funds
We have tie up Canara Robeco and HDFC AMC for cross selling of their mutual fund products through our branches. Investment can be made in following schemes.

CANARA ROBECO Mutual Fund Products HDFC Mutual Fund Products

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CANARA CARD CANARA CARD FOR DIFFERENT SEGMENT OF CUSTOMERS The credit card has become a vital part of every one's life on account of benefits derived from it. The cardholder has the privilege of paying for hotels and restaurant expenses, services, shopping Airlines bills, Telephone bills and other shopping needs, through the card. This eliminates the need to carry the cash, which is inconvenient and risky. We offer following range of products backed by excellent customer service: CANARA VISA CLASSIC / MASTERCARD STANDARD GLOBAL CARD CANARA GLOBAL GOLD CARD CANARA CORPORATE CARD

Accounts & Deposits

Current Deposits Fixed Deposits

Kama dhenu Deposits

Recurring Deposits

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What is CCMS?
An innovative service specifically tailored to meet the requirements of Corporates/Business houses/Partnership firms

Speedy collection of outstation cheques and other instruments

Pooling of funds at designated centres

More importantly, providing funds to the Corporates as per their need

Customised MIS reports

What We Offer? Under CCMS we offer the state of the art technology products

SUPERFAST SERVICE - Local cheque collection services

FASTRACK SERVICE - Upcountry cheque collection services

BULK COLLECTION SERVICE - Bulk cheques collection services

Benefits to the Corporates

Funds available as per need on day zero, day one, day two, day three etc.

Corporates can plan their cash flows

Bank interest saved as instruments are collected faster

Affordable and competitive rates

MIS reports customised to meet individual Corporate's requirement

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Why Demat Account stock Advantages of opening demat account: Shares are held in electronic form No need to safe keep share certificates No need to remember record dates of various companie 1. 2. 3. 4. 5. 6. 7. Immediate transfer of securities No stamp duty on transfer of securities Risk of bad delivery, fake securities eliminated Reduced paper work for transfer of securities Reduced transaction cost Nomination facility available Automatic noting of change of address (updating changed address in the demat account will have the effect of updating changed address with all companies, the shares of which is held / will be held in electronic form). Easy transmission of securities. It is sufficient to submit one set of claim papers to DP for transmission of all securities lying in demat account of the deceased. Automatic credit of Dividend / bonus shares INVESTMENT IN VARIOUS MUTUAL FUNDS MAY ALSO BE HELD IN DEMAT ACCOUNTS SMS alerts will be sent by NSDL upon occurrence of the following events, where mobile telephone numbers furnished by clients is captured by DP in the DPM system and SMS flag is ticked: All Debits and credits (transfers); Credits for IPO, sub-division and bonus Failed instructions; Overdue instructions Page 8

8. 9. 10. 11.

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RATE OF INTEREST LINKED TO BASE RATE

Base Rate of the Bank w.e.f 01.05.2012 10.50% 1 1.1 1.2 1.3 1.4 1.5 1.6 RETAIL LENDING SCHEMES CANARA MOBILE CANARA PENSION HOME IMP. LOAN SWARNA LOAN CANARA TRADE TRADERS LOAN-Upto Rs.2.00 lacs Above Rs.2.00 lacs 1.7 1.8 1.9 CANARA JEEVAN CANARA BUDGET, TEACHERS LOAN, CANARA SITE, CANARA CASH CANARA SOLAR/Loans to purchase solar water heaters ROI p.a. BR+3.00% BR+3.25% BR+4.00% BR+3.25% BR+3.50% BR+4.00% BR+5.25% BR+1.25% BR+6.00% 12.50% (fixed) 1.10 ALL OTHER PERSONAL LOANS BR+5.00%

1.11

HOUSING LOANS Amount Rs.30 lacs > Rs.30 lacs Rs 75 lacs > Rs 75 lacs

ROI p.a.* 5 years > 5 years 10 years BR+0.25% BR+0.25% BR+0.50% > 10 years 30 years BR+0.50% BR+0.50% BR+0.50%

1.11.1 1.11.2 1.11.3

BR BR+0.25% BR+0.50%

*additional interest of 0.25% p.a for loan for acquisition of second house/flat not applicable in respect of loans sanctioned on or after 02.04.2012.

2 2.1

EDUCATION LOANS Priority Category:

ROI p.a.#

2.1.1 2.1.2 2.1.3 2.2

-Upto Rs 4.00 Lacs - Loans above Rs.4.00 lacs upto Rs.7.50 lacs - Loans above Rs.7.50 lacs upto Rs.20.00 lacs Non Priority Category

BR+3.00% BR+4.00% BR+2.00% BR+6.00%

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3. AGRICULTURAL ADVANCES Additional reduction of 0.25% besides the general reduction for Direct Agricultural Term Loans 3.1.1 SHORT TERM LOANS (Repayable in less than 36 months) Type of facility a. b. c. KCCS / Crop Loan etc Canara Kisan OD Other Short Term loansUpto Rs.50000 Above Rs 50,000 but not over Rs.2 lacs d. e. f. g. 3.1.2 TERM LOANS Lending to Intermediary Agencies Pledge Loan to producers (farmers) Gold Loans General Credit Card (GCC) BR+2.75% BR+1.25% BR+1.00% BR+3.50% BR+1.25% BR+2.25% ROI p.a. BR+1.00% BR+2.00%

Type of facility a. b. c. d. e. f. ALLHV Loans Loans under tie-up with Sugar mills Const of Cold storage units/ Rural Godowns Other Term Loans upto Rs. 2 lacs Loans to Intermediary Agencies Estate Purchase Loans

ROI p.a. BR+2.25% BR+2.50% BR+3.00% BR+2.75% BR+2.75% BR+6.00%

3.2.1 WORKING CAPITAL /SHORT TERM LOANS

Scoring Lower Middle Higher Highest

Rs.1 crore BR+4.25% BR+4.50% BR+5.00% BR+5.25%

> Rs.1 crore Rs.2 crore BR+4.25% BR+4.50% BR+5.00% BR+5.25%

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INSURANCE P0LICIES
Life insurance in IndiaFrom Wikipedia, the free encyclopedia Life Insurance is the fastest growing sector in India since 2000 as Government allowed Private players and FDI up to 26%. Life Insurance in India was nationalised by incorporating Life Insurance Corporation (LIC) in 1956. All private life insurance companies at that time were taken over by LIC. In 1993 the Government of Republic of India appointed RN Malhotra Committee to lay down a road map for privatisation of the life insurance sector. While the committee submitted its report in 1994, it took another six years before the enabling legislation was passed in the year 2000, legislation amending the Insurance Act of 1938 and legislating the Insurance Regulatory and Development Authority Act of 2000. The same year that the newly appointed insurance regulator - Insurance Regulatory and Development Authority IRDA --started issuing licenses to private life insurers.

Foreign Direct Investment (FDI) Policy in Insurance Sector

As per the current (Mar 06) FDI norms, foreign participation in an Indian insurance company is restricted to 26.0% of its equity / ordinary share capital. The Insurance Regulator has stipulated that foreign investment in Indian Insurance companies be limited to 26% of total equity issued (FDI limit) with the balance being funded by Indian promoter entities. The limit to foreign investment includes both direct and indirect investment and has been a cause of significant lobbying by foreign insurance companies for a change in regulations to increase the FDI limit to 49% of equity issued. The Indian government has supported an increase in the FDI limit, which requires a change in the Insurance Act. The Union Budget for fiscal 2005 had recommended that the ceiling on foreign holding be increased to 49.0%.
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A change in the Insurance Act requires a passage of the bill in both houses of Parliament. The Indian government has tabled the bill in the Upper House of Parliament in August 2010. [edit]Initial Public Offer (IPO) rules for Indian Life Insurance Companies A key piece of legislation impacting on the Life Insurance industries capital raising abilities is the lockin period of 10 years for investment to be limited to promoter group equity investments. Under the Insurance Guidelines, Indian Life Insurance companies can opt for a public issue of equity through an Initial Public Offer (IPO) after 10 years of operations. In October 2010, the securities market regulator, Securities and Exchange Board of India (SEBI), issued disclosure norms for Indian Life Insurance Companies seeking to make an initial public offer for sale of equity shares to the public. Indian life insurance industry overview

All life insurance companies in India have to comply with the strict regulations laid out by Insurance Regulatory and Development Authority of India (IRDA). Life Insurance Corporation of India (LIC), the state owned behemoth, remains by far the largest player in the market. The private companies have come out with products called ULIPs (Unit Linked Investment Plans) which offer both life cover as well as scope for savings or investment options as the customer desires. These type of plans are subject to a minimum lock-in period of three years to prevent misuse of the significant tax benefits offered to such plans under the Income Tax Act. Comparison of such products with mutual funds would be erroneous. [edit]Commission / intermediation fees The maximum commission limits as per statutory provisions are: Agency commission for retail life insurance business: 7- 90% for 1st year premium if the premium paying term is more than 20 years 7- 10% for 1st year premium if the premium paying term is more than 15 years 7- 10% for 1st year premium if the premium paying term is less than 10 years 7% - yr 2 and 3rd year and 3.5% - thereafter for all premium paying terms. In case of Mutual fund related - Unit linked policies it varies between 1.5% to6% on the premium paid. Agency commission for retail pension policies 7.5% for 1st year premium and 2.5% thereafter Maximum broker commission - 30% Referral fees to banks Max 55% for regular premium and 10% for single premium. However in any case this fee cannot be more than the agency commission as filed under the product.
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Life Insurance:Bank has started a Joint Venture Insurance Company Canara HSBC Oriental Bank of Commerce Life Insurance Company Limited. The new JV insurance company was launched on 16th of June 2008. In the JV insurance company, Canara bank has a stake of 51%, HSBC Insurance (Asia Pacific) Holdings Ltd 26% and Oriental bank of Commerce 23%. We also act as a Corporate Agent of Our JV Company. For further details log on to www.canarahsbclife.com

Click on the Products for more details.

Canara HSBC Oriental Bank of Commerce Life Secure Smart Plan

Canara HSBC Oriental Bank of Commerce Life Insurance Dream Smart Plan

Canara HSBC Oriental Bank of Commerce Life Insurance Grow Smart Plan

Canara HSBC Oriental Bank of Commerce Life Pure Term Plan

Canara HSBC Oriental Bank of Commerce Life Insurance Future Smart Plan

Canara HSBC Oriental Bank of Commerce Life Insurance Insure Smart Plan

Canara HSBC Oriental Bank of Commerce Life Insurance Smart Sanchay Plan

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CONSUMER BASED :FOLLOWING ARE THE CONSUMER SERVICES OF CANARA BANK

Fixed Deposits The Safe way to solid return When you want to invest your hard earned money for a longer period of time and get a regular income, our Fixed Deposit Scheme is ideal. It is SAFE, LIQUID and FETCHES HIGH RETURNS. How much you can invest? Minimum Rs. 1000/Maximum - No ceiling. Period of Deposit Minimum 15 days Maximum 120 months High Returns Attractive rates as applicable from time to time. Interest Payment Monthly, Quarterly, Half-yearly or Annual intervals at depositor's choice Easy liquidity Loan against deposit. Closure before maturity permissible. Facility of part withdrawal of deposits in units of Rs.1000/- keeping the rest of the deposit to earn contracted rate of interest.

Nomination facility
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Available Scheme available at all branches.

A perfect account for your business operations.

For traders, businessmen, corporate bodies etc. who operate the account frequently. The minimum balance requirement for current account is as follows: Metro/Urban - Rs.5000/Semi-Urban/Rural- Rs.1000/Not eligible for interest. No ceiling on the number of withdrawals and credits. Pass book, pass sheet, standing instructions, cheque collection facilities available.

Recurring Deposits

Make saving habit a rewarding recurring habit... Ideal for convenient savings. Enables to build up a sizeable capital in a regular and systematic way. Amount of Deposit As low as Rs.50/- per month ( in multiples of Rs. 50/-) No ceiling on maximum amount..

High Returns Attractive rates as applicable from time to time. Interest compounded every quarter

Easy liquidity Closure before maturity Loan against deposit permissible.

Nomination facility Available

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Scheme available at all branches. Open a Recurring Deposit Account at our nearest branch and fulfill your future plans.

EXPORT FINANCE
We also offer the following Export Finance facilities to units who undertake or desirous of undertaking export business. 1. a. b. c. 2. a. b. c. 3. Pre shipment Finance Packing Credit (PC) Clean Packing Credit (CPC) Pre-shipment Credit on Foreign Currency (PCFC) Post shipment Finance FDB FBE BRD Foreign Bank Guarantee (FBG) including Deferred Payment Guarantee in Foreign Currency for import of capital goods (subject to FEMA and RBI guidelines). 4. Foreign Letters of Credit (FLC) import of raw materials, capital goods etc. (subject to FEMA and RBI guidelines). Conditions apply. The information provided above is only illustrative and not exhaustive. is in extending services through single window/ In house concept in the following Our areas: 1. 2. 3. 4. 5.
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Merchant Banking Commercial Banking Investments Bankers to Issue - Escrow Bankers / ASBA [SCSB ] Underwriting
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6. Loan Syndication As leading Merchant Bankers in India, we have been associating with issues involving various types of industries, banks, statutory Bodies etc. and have an edge in handling Private Placement issues both retail & HNIs/QIBs. SPECTRUM OF SERVICES:

Equity Issue Management (Public/Rights) Debt Issue Management Structured Placements Project Appraisals Monitoring Agency Assignments IPO Funding Security Trustee Services Agriculture Consultancy Services Corporate Advisory Services Mergers and Acquisitions Buy Back Assignments Share Valuations Syndication ESOS Certification Debenture Trusteeship Demat Services- DP Cell

ISSUE MANAGEMENT SERVICES :

Project Appraisal Capital structuring DRHP/RHP- Compilation of Offer Document. Tie Ups (placement) Formalities with SEBI / Stock Exchange / ROC etc., Underwriting Promotion /Marketing of Issues Collecting Banker / Banker to an issue Post Issue Management Refund Bankers Debenture Trusteeship Registrar & Transfer Agency (our Subsidiary) ASBA-SCSB

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Canara Bank SERVICES FOR EMPLOYERS IN CANARA BANK

i) ii) The Scheme is applicable to the eligible employees for the academic year 2006-07 only. The employee shall submit the claim for reimbursement of educational expenses as per the format given in Annexure-I to the branch/office along with proof of study in the relevant academic course for claiming reimbursement. It is reported that in some of the branches, reimbursement of educational expenses is considered only to the extent of amount mentioned in the proof / fees receipt produced by the employee. The fees receipt / certificate is obtained as a proof of study as to the relevant academic course pursued and reimbursement shall be permitted to the extent of limit specified above. iii) Reimbursement is also permissible if the employee/child is studying through correspondence course conducted by approved Universities/Board. In case, an employee is under suspension, he/she is not eligible for the benefit during the period of suspension. Reimbursement is not permissible if the child is studying through tutorial college/vocational course/ICWA. Employees undergoing studies such as MCA/MBA through evening colleges / correspondence / Open Universities such as IGNOU etc., and employee's children pursuing Chartered Accountancy course (CA) shall be eligible for reimbursement of expenses as applicable to the category "XI Standard & above".

iv)

v)

vi)

INCENTIVE FOR EXCELLENCE IN EDUCATION: (A) REIMBURSEMENT OF EXPENSES INCURRED FOR DOING AIB (LONDON): In the case of employees passing London AIB Examination in one attempt, the entire expenses incurred by the employee towards examination fees will be reimbursed. Employees who have passed London AIB Examination on or after 1.4.2006 are requested to submit their requests along with proof of their completion of the Examination to I.R. Section, Personnel Wing, Head Office, for consideration, on or before 28.02.2007. (B) AWARD FOR EXCELLENCE IN LANGUAGE TESTS: Under this Scheme, a sum of Rs.5,000/- will be awarded to the son/daughter of the employee who has secured cent percent marks in any of the Regional languages (as mentioned in the 8th Schedule of Constitution of India), in the 10th Standard/ Matriculation or in any University level Examination of a University as approved by UGC, for the year 2005-06. The eligible employees are requested to submit their claim under the scheme enclosing the relevant proof to I.R. Section, Personnel Wing, Head Office, Bangalore on or before 28.02.2007. C) AWARD FOR EXCELLENCE IN EDUCATION: Under this Scheme, employees' son / daughter who secures aggregate marks of 85% and above in any final examination from 10th standard and above conducted by any approved University / Board are eligible for cash [BABI] Page 18

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award of Rs.1,500/-. In respect of sub-staff employees, if the employee prefers claim as per Scheme No.2, i.e., Award to children of sub-staff employees, he/she will not be eligible to claim under this scheme for that child. Employees' son/daughter who secures minimum marks of 85% and above in any final examination conducted during 2005-06 shall submit an application as per Annexure IV along with the proof of marks i.e., copy of the marksheet from approved University/Board, etc., to the concerned Branch Manager/Section Head on or before 28.02.2007. Branch Managers / Section Heads are requested to verify the details furnished by the employee with the originals, certify the copies and forward the applications to the concerned HRM Section. HRM Sections are required to scrutinise the applications and if found in order as per the scheme, permit reimbursement to the concerned branches/offices. Branches / Offices shall make the payment after getting sanction from the HRM Section.

AWARD TO CHILDREN OF SUB-STAFF EMPLOYEES: The Scheme is intended to reward the meritorious children of sub-staff (not have passed Matriculation / HSC / ISC in First Class during the year 2006. A) ELIGIBILITY: All sub-staff employees including all PTEs in time scale whose child has passed Matriculation / HSC / ISC in First Class in the year 2006 is eligible. B) AMOUNT OF FINANCIAL ASSISTANCE: A sum of Rs.2,500/- will be released to the sub-staff employee as Award. C) NUMBER OF AWARDS: The total number of Awards under the Scheme shall be 60. The number of awards in each Circle shall be communicated to Circles separately, duly taking into account the strength of subordinate staff in each Circle. OTHER TERMS AND CONDITIONS: i) ii) iii) The selection will be made purely on the basis of marks obtained in the relevant academic year. The benefit under this Scheme is available to only one child of the employee. Eligible sub-staff employees whose son/daughter is eligible under the Scheme may make an application to the concerned HRM Section, as per Annexure III enclosing proof of marks card/certificate on or before 28.02.2007. Concerned HRM Section / HOSA Section / Staff Administration Section, ID, Mumbai will process the application and rank them in the order of merit, i.e., marks obtained in the eligible examination. Thereafter, based on the ranking list, financial assistance will be awarded to the eligible sub-staff employee by 15.03.2007. The decision of the HRM Section shall be final. dependant relatives) who

iv)

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Policies of Bank :1. General Guidelines: The customer would be contacted ordinarily at the place of his/her choice and in the absence of any specified place, at the place of his/her residence and if unavailable at his/her residence, at the place of business/occupation. Identity and authority of persons authorized to represent bank for follow up and recovery of dues would be made known to the borrowers at the first instance. The bank staff or any person authorized to represent the bank in collection of dues or/and security repossession will identify himself/herself and display the authority letters issued by the bank upon request. The bank would respect privacy of its borrowers. The bank is committed to ensure that all written and verbal communication with its borrowers will be in simple business language and bank will adopt civil manners for interaction with borrowers. 3. Giving Notice to Borrowers. 4.Repossession of security:- Repossession of security is aimed at recovery of dues and not to deprive the borrower of the property. The recovery process through repossession of security will involve repossession, valuation of security and realization of security through appropriate means. All these would be carried out in a fair and transparent manner. Repossession will be done only after issuing the notice as detailed above. Due process of law will be followed while taking repossession of the property. The Bank will take all reasonable care for ensuring the safety and security of the property after taking custody, in the ordinary course of the business and necessary cost will be charged to borrower. 5. Valuation and sale of property:- Valuation and sale of property repossessed by the Bank will be carried out as per law and in a fair and transparent manner. The bank will have right to recover from the borrower /guarantor/ co-obligant, the balance due if any, after sale of property. Excess amount if any, obtained on sale of property will be returned to the borrower after meeting all the related expenses provided the bank is not having any other claims against the customer.

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6. Opportunity for the borrower to take back the security: As indicated earlier in the policy document, the Bank will resort to repossession of security only for the purpose of realization of its dues as the last resort and not with intention of depriving the borrower of the property. Accordingly the bank will be willing to consider handing over possession of property to the borrower any time after repossession and before sale transaction of the property takes place, provided the bank dues are cleared in full. If satisfied with the genuineness of borrower's inability to pay the loan installments as per the schedule which resulted in the repossession of security, the bank may consider handing over the property after receiving the installments in arrears. However, this would be subject to the bank being convinced of the arrangements made by the borrower to ensure timely repayment of remaining installments in future. If the amounts are repaid either as stipulated by the bank or dues settled as agreed to by the bank, possession of seized assets will be handed back to the borrower within 7 days after getting permission from the competent/sanctioning authority of the bank or Court / DRT concerned, if recovery proceedings are filed and pending before such forums. 7.All Complaints received from the Customers in connection with this policy shall be resolved as per the existing grievance Redressal policy of the Bank. 2) GRIEVANCE REDRESSAL POLICY Introduction In the present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. Ever since inception our Bank has attached high priority to customer satisfaction. Over the years, steps have been taken to come out with a number of initiative aimed at achieving high standards of customer satisfaction and complaint free branch network. Customer complaint is part of the business life of any corporate entity. As a service organization, customer service and customer satisfaction is the prime concern of the Bank. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances. The review mechanism will help in identifying shortcomings in product features and service delivery. The Bank's policy on Grievance Redressal follows the under noted principles :

Our customers will be treated fairly at all times Complaints raised by our customers will be dealt with courtesy and in time Our customers will be fully informed of avenues to esacalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the bank to their complaints Our Bank will treat all complaints efficiently and fairly as they can damage the Bank's reputation and business if handled otherwise. Our employees will work in good faith and without prejudice to the interests of the customer. Page 21

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1.1 The customer complaint arises due to : a. The attitudinal aspects in dealing with customers b. In adequacy of the functions/arrangements made available to the customers or gaps in standards of services expected and actual services rendered.

2. Internal Machinery to handle customer complaints/grievances a. If the customer wants to make a complaint, we will inform :
o o o o o

Where to make complaint How a complaint should be made When to expect a reply Whom to approach for redressal What to do if customers are not happy about the outcome

b. The Bank will inform customers where to find details of procedures for handling complaints fairly and quickly. c. If the customer complaint is received in writing, we will endeavour to send an acknowledgement/a response within a week. If customer complaint in relayed over phone at our designated telephone helpdesk or customer service number we shall provide a complaint reference number and keep customers informed of the progress within a reasonable period of time. d. After examining the matter, we will send our final response or explain why we need more time to respond and shall endeavour to do so within 30 days of receipt of complaint and will tell customers to take their complaint further if they are still not satisfied. COMPLAINT REDRESSAL MECHANISM IN OUR BANK (Internal Machinery) AT BRANCH Resolution of Grievances :

Suggestion Box and complaint Book are provided in all the branches. Any written complaint is instantly and promptly acknowledged. All branches other than small branches have " May I help you counters ". Counter staff are provided with training and additional inputs. If counter staff/Supervisor is unable to resolve a grievance, the branch in-charge intervenes and tries to resolve the issue. Customers' Day is observed on 15 th of every month. On this day branch in-charge will make himself available at the branch between 3 p.m. and 5 p.m. to meet customers without any prior appointment. Page 22

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Customer Service Committee meetings is held every month at all Branches, Circle Offices. The sole task of the Committee is to find out ways and means to render service to the satisfaction of the Customers. For this purpose Committee will meet regularly at stipulated intervals to discuss in detail the strengths and deficiencies of the services presently rendered and take steps to improve it. Special Customers' Meet is conducted on special occasions. Every year, Customer Fortnight is observed to create awareness among Public as well as staff for achieving the objective of Complaint free branch network and also highlight our products and services.

4.1 Time Frame :Complaints received will be seen in right perspective and will be analyzed from all possible angles. Specific time schedule is set up for handling complaints and disposing them at all levels including branches/Regional Offices/Circle Offices and Head Office. The Branch Manager will try to resolve the complaint within specified time frames decided by the Bank. TIME SCHEDULE FOR REDRESSAL OF COMPLAINTS Stipulated by MOF 30 days 21 days 15 days Adopted by Bank 21 days 15 days 7 days

General Complaints Complaints forwarded by RBI/MOF MPs/VVIPs Complaints from PMs office

All the complaints received will be acknowledged immediately. In cases where complaints received would require some time for examination, the same will be informed to customer through a interim reply. Branches/Regional Offices/Circle Offices will send action taken report on complaints received at their end to Head Office at the end of every month. 4. Foreign Exchange Services: a. The Bank would not compensate the customer for delays in collection of cheques designated in foreign, the bank will compensate the customer for undue delays in affording credit once proceeds are credited to the Nostro Account of the bank with its correspondent. Such compensation will be given for delays beyond one week from the date of credit to Nostro Account/ due date after taking into account normal cooling period stipulated. The compensation in such cases will be worked out as follows: i. Interest for the delay in crediting proceeds as indicated in the collection policy of the bank. Such compensation shall be paid at the rate of interest applicable to NRE SB a/c in respect of NR clients and domestic SB a/cs in case of resident customers. ii. Compensation for any possible loss on account of adverse movement in foreign exchange rate.

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Canara Bank
Branches of Bank :The Canara bank have 3,358 branches of which 27 are foreign branches.

Canara Bank Branches in Karnataka:Given below is a list of districts in Karnataka where there are Canara Bank Branches Bagalkot BangaloreRural BangaloreUrban Belgaum Bellary Bidar Bijapur Chamarajanagar Chikmagalur Chitradurga DakshinaKannada Davangere Dharwad Gadag Gulbarga Hassan Haveri Kolar Koppal Madikeri Mandya Mysore Raichur Shimoga Tumkur Udupi Uttara Kannada

Canara Bank Branches in Maharashtra:Given below is a list of districts in Maharashtra where there are Canara Bank Branches Ahmednagar Amravati Aurangabad Bhandara Chandrapur Dhule Gondia Jalgaon Jalna Kolhapur Latur Mumbai Nagpur Nashik Osmanabad Parbhani Pune Raigad Ratnagiri Sangli Satara Sindhudurg Solapur Thane Wardha Yavatmal

Canara Bank Branches in Gujarat:Given below is a list of districts in Gujarat where there are Canara Bank Branches Ahmedabad Anand Bharuch Bhavnagar Dahod Gandhinagar Jamnagar Junagadh Kheda Kutch Mehsana Narmada Navsari Panchmahals Porbandar Rajkot Surat Surendranagar Vadodara Valsad

Canara Bank Branches in Delhi:Given below is a list of districts in Delhi where there are Canara Bank Branches Central Delhi New Delhi

Canara Bank Branches in Chhattisgarh:Given below is a list of districts in Chhattisgarh where there are Canara Bank Branches Bastar Bilaspur Dhamtari Durg Raigarh Raipur

Canara Bank Branches in Haryana:Given below is a list of districts in Haryana where there are Canara Bank Branches Ambala Bhiwani Faridabad Fatehabad Gurgaon Hisar Jhajjar Jind Kaithal Karnal Kurukshetra Mahendragarh P anchkula Panipat Rewari Rohtak Sirsa Sonepat Yamuna Nagar

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Canara Bank Branches in Haryana:Given below is a list of districts in Haryana where there are Canara Bank Branches Ambala Bhiwani Faridabad Fatehabad Gurgaon Hisar Jhajjar Jind Kaithal Karnal Kurukshetra Mahendragarh P anchkula Panipat Rewari Rohtak Sirsa Sonepat Yamuna Nagar

Canara Bank Braches in Gujarat:The list below shows list of districts in Gujarat with Canara Bank branches. Ahmedabad Anand Bharuch Bhavnagar Dahod Gandhinagar Jamnagar Junagadh Kheda Kutch Mehsana Narmada Navsari Panchmahals Porbandar Rajkot Surat Surendranagar Vadodara Valsad

Foreign Branches of Canara Bank:1) 2) 3) 4) 5) 6) 7) 8) UNITED KINGDOM LONDON BRANCH. LEICESTER BRANCH. CHINA SHANGHAI BRANCH. HONG KONG. KINGDOM OF BAHRAIN. UNITED ARAB EMIRATES. SHARJAH REPRESENTATIVE OFFICE. RUSSIA (JOINT VENTURE WITH STATE BANK OF INDIA).

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Canara Bank CONCLUSION :Here we conclude that canara bank promotes the rural development and it was a first bank who introduced 24 hours ATM facilities i.e (Any Time Money). Canara bank maintains a very good relation with their customers.

Bibliography :-

Canara bank Google.com Wikipedia.com

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