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amy.morro@att.net
Highly motivated mortgage professional with over 24 years experience in Mortgage Operations Management; Underwriting, Processing, Compliance and Manufacturing Quality Assurance. Profile includes Direct to Consumer, Wholesale and Correspondent Lending; Non-Conforming, Conforming and FHA loans. Looking to continue career with a fast paced, progressive organization that provides continuing opportunities for increased responsibility and compensation.
Professional Experience:
Bank of America Home Loans (Legacy Countrywide); Jacksonville FL
July 2004-February 2013 SVP, Operational Risk Manager; Manufacturing Quality Assurance; Critical Defect Rates decreased from 22% 2009 to 4% 2013. Teams in Dallas and Jacksonville; 25 direct/indirect reports; analytics, implementation of systemic/process & procedure updates. Intense communication of issues & remediation proposals as well as liaison with Quality Control to Fulfillment Leadership on audit response and overturn, 70% overturn rate; up to 90% Cure Rate on Investor Post Funding/Delivery requests. Six Sigma Greenbelt Certified; March 2011 project researched, developed, tested and implemented an Asset Review Job Aid, proven to impact asset defect rates, a tall bar defect- 22% to 8% of total Critical Defects VP; Business Control Manager; Wholesale Lending; Critical Defect and Compliance monitoring and analytics, presented remediation proposals to Fulfillment Leadership; concentration on FHA Lending VP; Regional Operations Manager; Wholesale Lending; East Coast Region, up to 200 Million volume, 45 direct/indirect reports including opening, processing, UW and funding AVP; Regional Underwriting Manager; Florida Region, 20-30 Million per month Wilmington Finance; Huntington Valley PA 2002-2004 Regional Underwriting Manager; Wholesale Lending; Mid-Atlantic Region, 8-10 direct/indirect reports, 20-30 million per month
Education:
Rutgers University School of Business; Camden NJ BS Degree in Business Administration & Marketing May 1990