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About Us VIRGO BPO SERVICES PVT LTD is a ISO 9001-2008 and ISO 27001-2005 One of the great advantages of being a Virgo is that it allows you to improve one self s life and surroundings up to the perfection. Virgo BPO Services Pvt. Ltd was started to successfully face the challenges that major co mpanies continuously encountered while dealing with issues pertaining to customer ser vice. The objective of Virgo BPO Services Pvt. Ltd is to provide businesses and end-users with the right information and customized call center solutions. As our vision suggests, VIRGO came into being in 2009, at Nasik, with the idea of enhanc ing customer service and taking client relation management to new heights, in the India n market. Virgo is the sign of the virgin, which suggests freshness. With fresh ideas and i nnovations our dynamic team commenced operations by July 2009. Location wise Nasik one of the Apex of the Golden Triangle formed with Mumbai and Pu ne. While the two cities have saturated their resources totally, Nasik provides the best o ption for new ventures in this sector. With the global standard Telecommunication Infra structure, Nasik is fast becoming the IT Hub, with several IT giants like Wipro and WNS h aving opened their facilities in Nasik. Because Client-specific approach makes the major difference! VIRGO offers a mature combination of Technology, Process & Team, so that our custom ers are free to concentrate on the Core Business Activities and ensure steady growth. Our clients receive the best-in-trade service through our constant and continuous effort in leveraging our tenets of quality and innovation, the best people talent, and self sustai ning process framework and domain knowledge. We offer customized service offerings; translating into the most suitable, flexible and co st effective services of the highest quality for our customers. We passionately strive to perfection through the deployment and utilization of cutting e dge technology that complements an international standard work environment, led & s upervised by an experienced and dedicated management team. We aim to be the leader in Process Outsourcing sector in India so that our clients not onl y are assured of all the benefits of outsourcing their services, while enabling them to fre e their resources, and in turn increases their focus on refining and developing their core business practices. Virgo BPO Services Pvt. Ltd has the expertise in delivering call centre services like inboun d call center service, outbound call center service, customer service, order taking, answe ring service, web enabled service and customer support services. It houses highly compe tent people and the latest technology, perfectly blended to bring you the best call cente r services and offshore BPO services in the entire call centre industry

echnology

Select Virgo BPO Services Pvt. Ltd- Leverage on end-to-end call center technolo gy solutions ! At Virgo BPO Services Pvt. Ltd, we believe that the success factors for a contact c enter is to provide the

customer care representatives with the most user-friendly, efficient and best too ls possible in order to offer the first call resolution to our customer. As a specialized customer contact center, Virgo BPO Services Pvt. Ltd is exposed t o handling diverse clients and client systems as well. Whatever may be the case, Virgo's customer care services are responsive and flexible in employing best proc edures and practices to offer improvements in technology with fruitful results. Using state-of-the-art technologies, Virgo BPO Services Pvt. Ltd delivers custom s olutions that are specially designed to meet the diverse requirements of each an d every client while exceeding their expectations. Our suite of integrated contact center services combined with our converged network helps position Virgo BPO Services Pvt. Ltd as a leader in the industry. Leveraging technologies from industry leading vendors such as Telekonnectors, HP and Cisco Virgo BPO Services Pvt Ltd has built a robust global infrastructure th at maximizes agent productivity and minimizes downtime. This advancement sim plifies application logic and expands agent distribution across multiple geographi cal locations. In this model, agents gain flawless access to the resources required to better serve the customers. Hence, contact center management and reporting are simplified and increased flexibility is provided to our clients. Additionally, th e solution features high-availability applications, redundant servers, redundant n etwork connections and real-time performance monitoring. As we continue to progress on our infrastructure with latest industry trends we r ecognize the strengths in maintaining all of our technologies up to the highest st andards and we continue to take advantage of these technologies to provide the best solutions for our clients. Dialer: 1. VICI Dialer. Features: 2. Asterisk based dialer. 3. Inbound and Outbound call handling. 4. Ability to dial predicatively in a campaign with an adaptive dialing algorithm. 5. Ability to set outbound Caller ID per campaign. 6. Ability to take inbound calls grabbing Caller ID. 7. Ability to switch between Predictive and Progressive dialing. 8. Outbound agent-controlled, broadcast and predictive dialing. 9. Web-based agent and administrative interfaces. 10. Integrated and automatic call recording. 11. Ability to start and stop recording an agent's calls at any time. 12. Scalable to hundreds of seats. 13. Ability to use standard Telco lines and VOIP trunks. 14. Admin web pages available in English, Spanish, Greek, German, Italian and French. 15. Ability to schedule a callback with a customer as either any-agent or agentspecific.

16. Ability in Manual dial mode to preview leads before dialing. 17. Ability for agents to be logged in remotely anywhere with just a phone and a web browser. 18. Recycling of specified status calls at a specified interval without resetting a list. 19. Several real-time and summary reports available. 20. Real-time campaign display screens. 21. All calls are logged and statuses of calls are logged as well as agent time breakdowns. 22. 24/7 Help Desk support.

Server: 23. IBM System x3400 Server Hardware Configuration: 24. 1TB Hard Disk and 4GB RAM. 25. Quad-Core Intel Xeon Processor E5320 (1.86GHz 8MB L2 1066MHz 80w) 26. 2 Giga LAN Cards. 27. The x3400 comes standard with: 1. Rear video port 28. Rear serial port 29. Rear Parallel Port 30. Five Universal Serial Bus (USB) 1. two front 31. two rear 32. one internal 33. Keyboard port 34. Mouse port Software Configuration: Linux ( Cent OS 5.0)
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Career Looking for a challenging and exciting c areer? Let your journey begins with Vir go BPO Services Pvt. Ltd Virgo BPO Services Pvt. Ltd is one of the fastest growing business process outsou rcing organizations, functioning in the gl obal market of today. It offers an exclusi ve range of BPO services starting from c ustomer relationship management, bac k office transaction processing and mor e, catering to all kinds of industry specifi c solutions in the process. Why should anyone join Virgo BPO Ser vices Pvt. Ltd? Virgo BPO Services Pvt. Ltd values its wo rkforce. The company is focused toward s its corporate and business responsibili ties. All dynamic individuals willing to w ork with us will be offered a bright care er opportunity. It brings you a perfect bl end of learning, growth, fun and compa nionship. Learning and Development: Your career at Virgo BPO Services Pvt. Lt d comes with the promise of long-term career growth. Virgo BPO Services Pvt. L td meets this promise through a strong f ocus on the professional growth of empl oyees through diverse learning and dev elopment initiatives. Training is an intrinsic ingredient of the BPO landscape - Virgo BPO Services Pvt. Ltd takes pride in the development of pr oprietary training systems that are unm atched in the industry. We focus on a ba lanced mix of knowledge, product, cultu re, business acumen, business etiquette and industry trends. At Virgo BPO Servi ces Pvt. Ltd, our learning and developm ent programs are oriented towards crea ting and building resources and tools th at enhance the professional, technical a nd management capabilities of our emp

loyee base. Work Culture and Environment: Virgo BPO Services Pvt. Ltd extends a pr ofessional work environment that enco urages agility, teamwork, innovation an d superior performance. You get to exce l in an environment that nurtures your g rowth, giving you an opportunity to dev elop professionally while contributing to the growth of the organization. In short , it spells freedom to step beyond the de fined frontiers. The professional work environment is c omplemented by a sense of caring and belonging. Virgo BPO Services Pvt. Ltd e xtends a safe, exciting and inclusive wor k environment that values the diversity of people and recognizes individual cont ributions. Each Fusion BPO employee is a valued member of a community that works together to achieve common goal s. Incentives and Benefits Your career at Virgo BPO Services Pvt. Lt d is a rewarding journey that is accompa nied by a compensation package that is highly competitive. Your compensation extends beyond to cover a range of rew ards, incentives and benefits that addre ss the varying needs of employees. Our employees strive hard to outperform cu stomer expectations - Virgo BPO Service s Pvt. Ltd recognizes your efforts throug h exciting rewards and incentives. We al so go the extra mile to extend benefits t hat take care of your transportation, ref reshment, educational and financial nee ds. Being an international BPO, we provide a complete package of benefits and ind ependence that makes us the most pref erred choice in the list of employers. W e look for those selected employees wh o have the zeal and potential to grow wi

thin the organization with improved tec hnicalities, higher responsibility and hig her remuneration. At Virgo BPO Services Pvt. Ltd, employe es are the most valuable assets offering increased value over the entire route to responsible client relationships. Our ass ociates are not only offered a job but a c areer. If you wish to be a part of our team and think that it can be a right opportunity t hat you may be looking for, just contact us to experience positive changes in you r own career. Send in your updated or la test resume in a document or text form at to: hr@virgobposervices.com. You ca n also apply online by filing up a

form. Our Human Resource executive w ill get back to you.

Our Approch At Virgo BPO Services Pvt. Ltd, we emphas ize on a well-designed and standardized c all center process flow. While enabling pr oactive problem and immediate resolutio n, our proven business process outsourcin g processes also help to eliminate the use of unwanted hierarchies and incessant wo rk differentiation among the employees. T his simplifies tasks and produces the best results in the least possible time. Virgo BPO's operational approach is based on an objective of gaining maximum prod uctivity using cost-friendly methods. At Vi rgo BPO Services Pvt. Ltd, we replace the usual hierarchies by more process-specific guidelines with each person working as a n integral part of the whole unit and each division being independent, but contributi ng to the benefit of the company as a who le. Our business process outsourcing approac h is especially intended to meet the challe nges of minute-to-minute transactional in tensity, scalability and process improvem ent. Effective one-on-one coaching of age nts in small teams (10-15). It's a joint effor t of the team members and the coach to r each the target. The coach will be respons ible for his own target as well as his team. Shift HR/Admin Manager is responsible fo r Employee Satisfaction (ESAT), Attendanc e, Attrition, Counseling etc. Process Engineering Team conducts conti nuous improvement projects and shares b est practices across the programs. Customer Management focuses on custo mer interaction and management. QC Tea m is responsible for process audits/QA, Q uality training and feedback to Coaches/P rocess Engineering Team.

Call Center Process Flow at Virgo BPO Ser vices Pvt. Ltd: Similar to every call center outsourcing se rvice provider in the market, we begin wit h recruitment, followed by induction and training and finally a transition period (3 weeks). On a more detailed scale, we follo w these following steps: Planning The entire process in offering enhanced b usiness process outsourcing solution is pla nned in such a way so as to suit the needs of the project size and sale requirements. A hypothesis-driven approach is develope d with attention given to details at the mi nutest level. Training We define the essential needs of training and the standards for trainer certification. A tollgate approach to evaluation and a si mulation of the actual process helps our e mployees maintain the standards of qualit y and productivity that we adhere to. MIS/Analytics Management Information System (MIS) is an automated system that collects, manip ulates, and disseminates data or informati on in a user-friendly format. We detail the MIS requirements, define exception form ats and make information available online and to everyone as and when it is entere d. Floor Management We define and implement visual aids and develop the online FAQ/Knowledge base. A "Quality Circle" approach to team briefi ng is followed with a Daily Exception Repo rt from MIS/Analytics. Daily tasks are

assigned to the coaches/performance enhancement team. This way, Virgo B PO Services Pvt. Ltd guarantees all its c ustomers a performance level that is u nsurpassable. Performance Management This involves formal re-training based on weekly performance scores encom passing SLAs and call monitoring. Also, compulsory knowledge assessment te sts for all agents and coaches are carri ed out every month to keep them upd ated with the changes in the system, if any. The agents also undergo a contin uous and ongoing refresher course.

Why Virgo

Virgo BPO Services Pvt. Ltd understa nds the Customer Needs Better No job happens to be too huge or to o complex, if you have the right servi ce provider to help you grow. When i t is about outsourcing call center serv ices, Virgo BPO Services Pvt. Ltd is th e name to count for. With real focus on advanced contact center operatio ns, Virgo BPO brings home clients the most powerful outsourcing advantag e-higher value, adaptability, flexibilit y, lower risk, global, in-country and r egional call center operations. Virgo BPO Services Pvt. Ltd is one of t he global business process outsource rs in the world, marking real strength s in its scalability, global reach and m ulti-cultural know-how. Serving for o

ver 9 years now, Virgo BPO Services P vt. Ltd has been at the core of imple menting as well as managing diverse outsourcing projects.

Virgo promises the most innovative business process outsourcing solution in the market. In implementation and conceptualization of the outsourcing solutions, we deliver the b est results addressing numerous business needs. We strongly believe to create and main tain superior customer satisfaction and delight through our chosen call center services r ather than just being the greatest.

Benefits Advanced call center management operations and processes, offering quality assistance and service. Facilitating and Implementing personalized BPO/CRM solutions. Designing and carrying forward customized telemarketing surveys and campaigns Extensive expertise in handling the telemarketing campaign, product and service promo tion, lead generation, voice broadcast and other key verticals. Proven track record to ensure higher rates of sales conversion Understanding of diverse call center management tools like Workforce Management, Cu stomer Relationship Management (CRM), Integrated Call Management, Computer Telep hony Integration and Call Center PRO (CCP). Customized call center applications and tracking of performance levels. CCP is the modular call centre application assisting call center managers in diverse missi on critical areas like that of Reporting, Attendance and Time Tracking, Workforce Sched uling and Management and HR (Payroll and Employee Management). Experience and capabilities in executing the customer care processes. Our key strengths High end call center technologies State-of-the-art infrastructure Strong business ethics Customized solutions meeting client needs

Competitive Pricing models Domain Expertise Process Excellence Information Security On time delivery Multiple Service Locations On-shore, Off-shore and Blended-shore call center experience