INVESTOR PRESENTATION

18 October 2012

Making Customer Communication

Communication, channelled

Andy Blundell
Chief Executive Communisis

Communication, channelled

Introductions

Andy Blundell Chief Executive

Nigel Howes Finance Director

Dave Rushton Group Managing Director

John Wells Group Commercial Director

Phil Dean Managing Director Creative Services

Tony Strong Managing Director Group Operations

Mark Stoner Managing Director Sourcing and Logistics

Jo Cowl Financial Controller

Communication, channelled

Agenda
9.30 10.00 10.00 10.20 10.20 11.00 11.00 11.15 11.15 11.30 11.30 11.50 11.50 12.10 12.10 12.30 12.30 12.50 12.50 13.00 13.00 14.00 Arrival and coffee Welcome and Introductions Andy Blundell Group Overview Dave Rushton, Nigel Howes Q&A Coffee Design Phil Dean Produce Tony Strong Deploy Mark Stoner Q&A Closing Networking lunch

Communication, channelled

Investment case

Summary
Management
a strong team with a record of successful delivery

Technology

 a reputation for manufacturing excellence and innovative solutions

trusted to deliver personalised communications accurately, securely, reliably and at scale a differentiated offer a record of achievement

Competitive position Profitable growth

market trends that play to our strengths in the UK and internationally an established portfolio of blue-chip clients strong new business pipeline

Quality of earnings

two thirds of revenues underpinned by multi-year framework contracts robust financial discipline

Dividend

a progressive policy and an attractive yield

Business overview
What we do
Operate in the Business to Business space providing services to consumer-facing clients Services focus on the design, production and distribution of customer communications Customer communications are of a marketing, regulatory or transactional nature Distribution can be in paper or digital formats (email, text, mobile or social media) UK business with a growing international footprint

Objectives
To deliver over the next three years: a double digit margin on revenue (excluding pass through) 20% of revenues from non-UK sources

Status
Full list, classified within support services sector

Communication, channelled

Market Trends: Communisis is well positioned

Observation
Outsourcing of marketing services

Implication
Opportunity for providers with broad and  deep offering

Greater focus on ROI

Growing demand for:

Data services Personalised messages Transpromotional output

Increasing value of content

Demand for campaign design

Better communication

Emphasis on global campaigns and consistency of messaging

 Need for suppliers with an international capability

Clearer documents

Progressive migration from traditional print to digital formats including personalised messaging

Overcapacity in print Growing demand for digital capabilities  Opportunity for players with an integrated multi-channel service offering

Communication, channelled

Dave Rushton
Group Managing Director

Communication, channelled

Group overview
Scale
Revenues 200m + approximately half from financial services with an increased proportion
from retail, telecoms, utilities, charities and government bodies  two thirds underpinned by multi-year framework contracts

Production capability 1.9m pages per day of personalised (i.e. individual) communication no tolerance on accuracy every one has to be right

Communication, channelled

Group overview
Operations
London
Regulatory communications and Head Office

Liverpool

Statements largest dedicated producer in the UK

Newcastle

Sourcing/Logistics

Leeds

Design and Direct Mail

Manchester and Crewe

Security Products dominant UK provider

Bangalore

largest facility in Europe

50 software developers based in India

employ 1500 people 122 based on-site at 18 client locations

Communication, channelled

Group overview
Competitors
Design Data Cheques Transactional Sourcing/Logistics Direct Mail Major networks Experian, Equifax, Call Credit None of scale RR Donnelly (US owned) Williams Lea DST (US owned), St Ives

Communication, channelled

Group overview
Clients Blue chip portfolio including:
Top 5 UK headquartered banks Top 10 Building Societies Government bodies Largest mobile phone operator Major retailers and supermarkets High profile charities Leading gas and water utilities Global consumer products group Loyalty cards

Communication, channelled

Utility

Insurance

Telecoms

Mutual 3 Mutual 2 Mutual 1 Retailer Bank 4 Bank 6 Bank 3 Bank 5 Bank 2 Bank 1 FMCG
Communication Strategy Software Production Content Creation Art work / studio Data Services Print & Digital Print Postal Multi- channel Cheques Inbound Processing Campaign / Print Management Supply Chain Marketing Technology Logistics

Group overview

Government body

Supermarket
Insight & Measurement

Design

Deploy

Produce

Services delivered

Communication, channelled

Nigel Howes
Finance Director

Communication, channelled

Finance overview
Revenue and operating profit
18 16 14 12 10 m 8 6 4 2 0 H2 7.2 +10% 7.9 +19% H2 H1 2011 Actual +22% H2 H1 +2% 193.2 190.2 +8% 11.6 9.4 208.3 +6% 221.2 240 220 200 180 160 140 120 120 m % 7 6 5 4 3 2 1 0

4.3%

H2 H1 2009 Actual

H2 H1 2010 Actual

2012 Analysts Consensus

Revenue

2009 Actua

Pre-exceptional operating prot Analysts pre-exceptional operating prot

Communication, channelled
7 1.65p* 2 60.0

Finance overview
Operating margin
240 220 200 180 160 140 120 120 m % 7 6 5 4 3 2 1 0 2009 Actual 2010 Actual 2011 Actual 2012 Analysts Consensus 4.3% 4.7% 5.5% 6.6%

21.2

1.6

H2

H1

012 ysts ensus

nue

Communication, channelled

0 H2

H1 2009 Actual

H1 2010 Actual

H1 2011 Actual

+22%

H1

Finance overview
EPS and Dividends
7 6 5 4 pence 3 2 1 0 2009 Actual 2.55p 1.29p

2012 Analysts Consensus

Revenue

120

Pre-exceptional operating prot Analysts pre-exceptional operating prot

1.29p

+16%

1.50p 4.27p

+10%

1.65p* 5.00p

60.0 50.0

1.5

40.0 m 30.0 20.0

2.88p

pence

0.5

10.0 0.0

0 2010 Actual
Adjusted EPS (P) (fully diluted) *Based on increase in interim dividend

2011 Actual

2012 Analysts Consensus

Dividend per share (p)

Communication, channelled

120

0 2009 Actual 2010 Actual 2011 Actual 2012 Analysts Consensus

us

Finance overview
Bank debt
2 60.0 50.0 1.5 40.0 m 30.0 20.0 0.5 10.0 0.0 2009 Actual
Bank debt

p*

0p

pence

22.7 16.8 15.8

22.0

2 sts nsus

2010 Actual

2011 Actual
Average net debt

2012 Analysts Consensus

Total facilities

hare (p)

Communication, channelled

Finance overview
Pension deficit
2008 Triennial valuation Benefit of liability reduction initiatives Investment gains net of interest Market movements and assumption changes 2011 Triennial valuation Impact of Central Asset Reserve (CAR) 2011 Triennial valuation (adjusted for CAR)

40.7m 18.6m

38.3m 21.3m 9.8m

28.5m

5.1m

Communication, channelled

Finance overview
Progress towards double digit margin
2009 Actual Medium term

4.3%
Better capacity utilisation High speed colour digital T300 + T400 Cost reduction Acquisition synergies Orchestra Bristol Kieon Yomego The Garden Marketing High margin services Postal sortation ebilling/statements Transactional services Marketing technology Integrated service propositions Design services

10%

Site consolidation Restructuring

Communication, channelled

Questions and Answers

Communication, channelled

Design Produce Deploy

Communication, channelled

Design
Phil Dean
Managing Director Creative Services

Communication, channelled

Design

Design Services and Capabilities

Customer communication strategy Campaign planning print and digital Content Management Design and document composition Software production websites and mobile applications Content creation copywriting, editorial, photo/video/computer-generated graphics Content communications Insight and Measurement Market research Data analytics Social media Search/digital marketing optimisation Reputation and sentiment Response handling

Communication, channelled

Design Why these capabilities are important

Digital is the new default

Communication, channelled

Design What makes us different

We make it personal
Communication, channelled

Design What clients value

Content is king
Communication, channelled

Design

Design Services and Capabilities

The complete customer communication services provider. Four agencies in one, with over 120 experts, from strategy and creative to social media and data.

Communication strategy

Social strategy and measurement

Digital production

Regulatory communications

Communication, channelled

NORTH WEST

Design
The Princes Trust, 18 Park Square East, London, NW1 4ZZ

C Y

M K

C Y

M K

How it all comes together

PMS ??? PMS ??? PMS ??? PMS ???

Non-printing Colours

PMS 199 PMS ??? PMS ??? PMS ???

Non-printing Colours

Give young people in Lancashire Cutter hope for a better future.

Laser Non-print 2
JOB LOCATION:

PRINERGY 3

Non-print 2
JOB LOCATION:

PRINERGY 3

My name is Lucy Walford and Im the Head of Programmes at The Princes Trust. Im writing to you today because we need your help to continue working with young people all over Lancashire. Many believe that their future looks bleak, and over 30 per cent of young people who are unemployed dont think theyll be able to find work in the next six months. Last year we helped 5,485 young people across the North West develop the skills they need to get back on track and fulfil their potential. But calls to our helpline are ever increasing and without your support many of those calls will go unanswered.

You can help young people discover their hidden talents.

Im really lucky to have seen first-hand how your donations can change lives. In 2011, our xl clubs and Team programmes helped 2,157 young people in the North West on the verge of exclusion from school, or in a cycle of long-term unemployment, discover their hidden talents.

Mr A Sample Any town Any city Any Country AB12 34BC

Take a look at how the xl clubs and Team programmes we run in Lancashire enabled Dominic and Katey to change their lives.

Unless you donate today, how can we help tomorrow?

We rely on your help to continue running these programmes and providing vital support for young people. So far, our work has been incredibly effective. In fact, 79 per cent of the young people we helped in the North West last year have found their way back into work, education, or training. I understand its tough for everyone at the moment, but your donations can make a difference. Just 10 enables us to give support and advice to five young people calling our helpline. Help us give hope to young people. Donate today by simply completing the enclosed donation form and sending it back in the envelope provided. Thank you. Your support means a lot to us. Yours sincerely,

You can give him hope for a better future.

DSN1805 The Princes Trust 2012 - all rights reserved. The Princes Trust is a registered charity, incorporated by Royal Charter, in England and Wales (1079675) and Scotland (SC041198).

Lucy Walford Head of Programmes, The Princes Trust PS. You can also donate by calling us on 0845 177 0099 or by visiting princes-trust.org.uk/donate. Please give whatever you can to help us continue working in your community.

The Princes Trust 18 Park Square East London NW1 4LH phone: 0845 177 0099
DSN1810B The Princes Trust 2012 all rights reserved. The Princes Trust is a registered charity, incorporated by Royal Charter, in England and Wales (1079675) and Scotland (SC041198).

PTR-C500049-Seal-LT.indd 5

17/09/2012 8:34

More young people in Lancashire are discovering their talents every day.
Aged nine, Dominic Grove was forced to move away from his family. He struggled through school, and was constantly moving care homes. He became involved in anti-social activities and was regularly in trouble with the police. Dominic enrolled on our xl programme in Poulton-le-Fylde; a two-year course for young people at risk of underachieving. At first, he refused to work as a team, but he gradually came out of his shell. Filled with confidence, he decided to work towards a career in media. Hes currently studying for a BA Honours in TV and Radio Production at Sleaford University.

One in three young people feel they werent supported enough in school.
Unless you donate today, how can we help tomorrow?
Were inspiring young people in the North West to turn their lives around. Last year our 78 xl programmes provided a platform for 608 young people from your region, enabling them to discover their hidden talents, reconnect with education and inspire them to change their lives for the better. Our Team programme helped 1,132 young people in the North West gain the self-confidence they needed to work towards achieving their ambitions. Most young people leave with renewed enthusiasm and a clear idea of what career path they want to follow. Last year, 79 per cent of the people we supported got back into education or found employment.

Were giving young people in Lancashire a route to a great career.

Katey england suffered from mental health issues due to a childhood trauma. From age 17, she was in and out of hospital and fell behind at school. Later, her attempts to get back into education failed. Katey enrolled on our Team programme; a 12-week personal development course we run at Lancashire Fire and Rescue. To begin with she was quiet and withdrawn, but with support, she completed the course. Katey is currently volunteering with The Princes Trust Get into Youth Work programme in Manchester, and hopes to pursue a career in youth work.

75 per cent of young people re-offend within two years of leaving prison.
Unless you donate today, how can we help tomorrow?
By supporting young people, were aiming to stop young offenders re-offending. We run various initiatives across Lancashire including Get Started and Get into programmes, which offer training and work placements within a Working closely with our local specific industry sector to give young partners in Lancashire, such as people real experience in a work schools, colleges, businesses and environment. We also provide financial local authorities, we have the expertise and motivational support enable In in odio dui. Nulla facilisi. Nunc nec mauris sed justo to lobortis to help young people leaving prison young people attend courses, set up gravida. Maecenas orci enim, consequat necto pharetra ullamcorbecome more employable. We give gain the confidence they per, tempor leo. Curabiturbusinesses at feugiat or mi. Aliquam orci metus, them the opportunity to vitae change their need to get back into work, education fermentum non vestibulum lives for the better, to ensure they stay in, tincidunt at neque. Sed ligula elit, or training. out of prison and on the rhoncus right track. gravida non ac, pharetra et felis. Aenean nec mauris sed

really helped me to calm xl down. Before, I would never have had the confidence to

apply to college. Now I feel like I can achieve anything if I put my mind to it. - Dominic Grove

was very negative about Imyself before I joined the Team programme. Now Im happier, I

To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate

feel stronger and I have positive plans for the future. - Katey England

mauris facilisis vestibulum.

To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate

DSN1806c The Princes Trust 2012 - all rights reserved. The Princes Trust is a registered charity, incorporated by Royal Charter, in England and Wales (1079675) and Scotland (SC041198).

PTR-C500049-NWest-Leaf2.indd 2

13/09/2012 14:06

A donation of just 10 will help a vulnerable young person find their first job or get back into education.
Thank you for supporting The Princes Trust.
Please complete in CAPITALS and return this donation form to: The Princes Trust, FreePOST, 18 Park Square east, London NW1 4ZZ
Title: Address: Forename: Surname:
I would like to pay by Visa/MasterCard/CAF Charity card/Switch/Maestro/AMEX (circle as appropriate).

Donating is easy.
Send it by post:
I enclose a cheque made payable to The Princes Trust in the FREEPOST envelope provided.

Card No.:
Postcode: Email: By giving your email address, you consent to us contacting you by email.

Over one million young people in the UK are currently unemployed.

(Maestro only)

Help us bring hope to more young people in Lancashire.

M K

Expiry date: Name of cardholder: Signature:

Its never too late to change a life.

PMS ??? PMS ??? PMS ??? PMS ???

Non-printing Colours

Non-print 1 Non-print 2
JOB LOCATION:

PRINERGY 3

CCV Number:

Issue no.:

Yes, I want to support the young people of tomorrow with a gift of (please tick):

Date:

Unless you donate today, how can we help tomorrow?

The Princes Trust is creating opportunities for better futures in Lancashire. Were a youth charity dedicated to creating life changing opportunities for 13 to 30 year-olds and putting their lives back on track. We aim to help 55,000 young people across the UK every year to develop their personal skills and gain confidence.

10

20

50

Other

Set up a Direct Debit: If you would like to give a regular monthly gift, you can set up a Direct Debit. To do this, simply give us a call on 0845 177 0099.

Whether theyre unemployed, left school with no qualifications or need funding to attend a course or job interview, The Princes Trust is on hand to help give young people in Lancashire a future they can look forward to.

Your donation can help even more people if you choose Gift Aid.
Choosing Gift Aid means that we receive an extra 25p from HMrC for every 1 donated, so we can make every 1 go even further. Thank you.
I would like The Princes Trust to reclaim the tax on any donations Ive made in the last four years, and all future donations until I notify you otherwise. I confirm I have paid or will pay an amount of UK Income Tax and/or Capital Gains Tax for each tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities or Community Amateur Sports Clubs (CASCs) that I donate to will reclaim on my gifts for that tax year. I understand that other taxes such as VAT and Council Tax do not qualify. I understand The Princes Trust will reclaim 25p of tax on every 1 that I have given on or after 6 April 2008.
Thank you for supporting The Princes Trust. We would like to keep you updated on the news and fundraising activities of The Princes Trust Group using the contact information you have supplied to us. You can stop receiving these communications any time you like. We wont pass your details to third parties for marketing purposes. Please tick this box if you DO NOT wish to be contacted XX/DMXXXX

To donate, call 0845 177 0099 or visit princes-trust.org.uk/donate

PTR-C500049-NWest-Leaf2.indd 1

13/09/2012 14:06

PTR-C500049-Life-Outer.indd 1

30/08/2012 16:32

Communication, channelled

Design

How it all comes together

Communication, channelled

Design Produce Deploy

Communication, channelled

Produce
Tony Strong
Managing Director Group Operations

Communication, channelled

Produce

Operations strategy
Profitable Growth
 Selecting the right partners  Investment in cutting edge technology and capabilities  Increasing market share multiple output channels  Reducing our clients costs and gain sharing the benefits

Customer Intimacy
 Cultivating and nurturing lasting relationships  Identifying clients unique needs and delivering solutions  Collaborative working  High levels of client satisfaction

Operational Excellence
 Quality and Service delivery  Sustainable, repeatable, risk free performance  Continuous improvement and innovation  Process efficiency and effectiveness

Employee and Organisational Development

 Employ, develop and retain the best people  High performing, team based culture  Focus on ownership, accountability and results  Learning organisation feedback

Communication, channelled

Produce

Choice of services
Design and data services Document composition Digital colour printing (white paper solution) Multi-channel delivery Postal management
SMS

Web

Data receipt

Data processing

Document composition

Print and enclose

email

Communication, channelled

Produce

Manufacturing capabilities

Four Centres of Excellence Dominant position in the UK cheque market with > 94% share sites in Europe

 The largest dedicated Transactional and Direct Marketing

> 400,000 sq/ft > 4.2m products produced and despatched every day
 Investment in leading-edge manufacturing technology with global

strategic partners HP and Pitney Bowes

 850 highly skilled manufacturing technicians and support staff  Operational excellence delivering the highest service and quality

performance in our sector

Communication, channelled

Produce

Operational excellence

99.7

SLA

Weighted average performance combined

Reduction in complaints in 2012

(five investigations in every 40m products)

75

Communication, channelled

Produce

Client benefits
 Effective data management delivering aggregate postal savings > 30m pa  Operational integrity, security, risk and reputation management  Outsource of non-core compentencies to industry experts  Advise, collaborate and work in partnership with our clients to deliver highly effective multi-channel communications  Deliver on promises

Communication, channelled

Produce

Scale
Produce 1 in 7 packs delivered in the UK Print 6bn pages p.a. Group networked infrastructure allows sites to act as disaster recovery locations for each other Data driven print items: End of 2011 600m of printed pages were data driven and personalised End of 2012 1.8bn of printed pages were data driven and personalised 85% of all company communication today still relies on print  15% of UK corporate spend is attributable to publishing, including customer statements and direct mail  75% of statement mail is in bank, credit card, utilities, telecom and insurance

Communication, channelled

Implementing high speed colour for Centrica

Communication, channelled

Produce

Bill redesign

Ms Sample Sample Road Sample ABC 123

Id like more detail

What am I paying for?

Whats a kilowatt hour? A kilowatt hour gives you:

A cooked breakfast for a family of four

or

Food kept fresh and frozen for a day

Your winter gas & electricity bill

Bill date: Bill period:

Your customer number: 85 88 08 31 28 35

Total kWh used Total gas kWh used Total electricity kWh used

10526.14 9795.14 731.00

Your gas use in detail

meter: G4A50008210901 23 November 2011 estimated meter read 15 February 2012 estimated meter read Estimated units used Gas units converted into kWh 26453 27327 874 9795.14

Your electricity use in detail

meter: Z99E21886 Daytime 23 November 2011 meter read 15 February 2012 meter read Actual kWh used Cost of first 201 kWh used at 27.14p Cost of next 141 kWh used at 14.43p Daytime electricity used Nighttime 23 November 2011 meter read 15 February 2012 meter read Actual kWh used At a cost of 6.59p Nighttime electricity used Total electricity used Dual fuel discount VAT at 5% Total electricity including VAT 46264 46606 342 54.55 20.35 74.90 17778 18167 389 25.64 100.53 -3.73 4.84 101.64

15th February 2012

23rd November - 15th February

Can I save some money?

Where can I make some savings?

Cost of first 604 kWh used at 4.63p 27.99 Cost of next 9191 kWh used at 3.59p 330.42 Save with Direct Debit Total gas used
Switch to Direct Debit to receive around 358.41 67 discount a year off your energy bill

Easy ways to save

What do I owe?
Your winter payment is

VAT at 5% Save by going online 17.92 Your estimated energy Save up to 170 a year by managing Total gas including your VAT account online and switching 376.33 to use this winter Are is you getting the best deal? Online Energy

477.97

= 10526.14 kWh
Your current tariff
Until September 30th Your estimated meter readings Annual cost: xxx 35 to switch or exit Fixed tariff

Gas is a natural product.Collect One unit does not always produce Nectar Points We want to make it easier for you to choose exactly the same amount of energy. In order to price energy the best possible tariff. The options below show from gas consistently, we convert your units used into On all of our products & services average annual costs for a medium band kilowatt hours of energy, using the following formula: usage household and compares your current tariff to the other tariffs we offer 1. metric units used 2. x calorific value 3. x volume correction 4. metric conversion 5. = kWh 874 39.4529 1.02264 3.6

9795.14 Standard tariff Your tariff switch options:

Gas total: 376.33 Electricity total: 101.64

Youre on our Fixed Price Promise tariff which ends on the 30th September

Gas 2 7 3 2 Your electricity use compared Your gas use compared Electricity-Daytime 4 6 6 0 6 to last winter (kWh) to last winter (kWh) Electricity-Nighttime 1 8 1 6 7 23 Nov 2010 - 07 Feb 2011 23 Nov 2010 - 07 Feb 2011 6 Your payment covers much more than just the Where does your money go?23 Nov 2011 - 12 Feb wholesale cost of gas and electricity. Heres a 23 Nov 2011 - 12 Feb 2012 2012 Your bill in more detail See step 4 >
breakdown of where your money currently goes*
6000 9000 0

Standard tariff Online tariff Standard variable Standard variable Until 30 June 14 Until 30 June 14 Annual cost: xxx Annual cost: xxx How compare 7 does this No exit fee to last year? No exit fee

Total energy used =

477.97

Gas

3000

Electricity

12000 kWh

200

400

600

800 kWh

cost of gas over the next 12 months 56% Bought from wholesale market Projected

38%

Projected cost of electricity over the next 12 months From 15 Feb 2011 to 14 Feb 2012, you used 2017 kWh of electricity. If you use the same rate over the next 12 months, we estimate your cost will be 233 (Based on the following breakdown) Period 15 Feb 2012 - 14 Feb 2013 15 Feb 2012 - 14 Feb 2013 Your tariff Fixed Duel Fuel discount Cost 248 - 15 233

How do I pay?
Your payment is due by
Save with Direct Debit

EXTERNAL COSTS

How can I get in touch?

OUR COSTS

Delivery to your home From 15 Feb 2011 to 14 Feb 2012, you used 29826 kWh of gas. the same rate over the next 12 months, we estimate your 21% 26% Regulated by Ofgem If you use cost will be 1041 (Based on the following breakdown)

Including Green Levies & Social Support

Government obligations & taxes

Operating costs Profits

Period 15 Feb 2012 - 14 Feb 2013

10% 8% 5%

Your tariff Fixed

19% 12% 5%

Cost 1041 1041

*Example based on industry average consumption of 16,500 kWh of gas per year and 3,300 kWh of electricity, taking average regional prices. Breakdown figures are indicative as at September 2011 and are based on actual costs from January to September 2011 and forecast costs for October to December 2011. Profit figure based on average profits for gas and electricity supply after tax from 2006 to 2010

28th

britishgas.co.uk/securebills
7

More ways to pay

March

Youll need your customer number: 85 88 08 31 28 35

Credit or Debit card Online or by phone: call us on 0800 107 0224 Internet or phone banking Pay directly to us, our account number is 71584685 and sort code 40-05-30 Call us to register for this handy service PayPoint Take this bill and pay by cash Bank or by post Make cheques payable to British Gas Trading Ltd write your customer number on the back. Take this completed payment slip with your cheque to the bank, or send to: British Gas,Payment Area 55 Camberley, GU95 1 AB Post office Take your bill, payment card, and payment slip and make your cheque payable to Post Office Ltd Allow 3 working days for payment to clear the bank/Post Office and 5 if you pay by post Please dont send cash in the post

Online britishgas.co.uk/paymybill Call Speak to one of our team 0800 048 0202 Direct Debit 0800 048 0202 Its easy, convient and saves

Switch to Direct Debit to receive around 67 discount a year off your energy bill I want to change how to pay See step 5

Nectar/ points for each 8am - 6pm Mon-Fri 8am - 8pm Saturday account you switch SMS

you money. Plus collect 800

Where can I get more help? See step 8

Communication, channelled

Design Produce Deploy

Communication, channelled

Deploy
Mark Stoner
Managing Director Sourcing and Logistics

Communication, channelled

Deploy

Deployment
Client engagement via our on-site teams Supply chain management Technology services Partner with the best

Communication, channelled

Deploy

Onsite teams 122 employees across 18 sites

Bank 1

Germany
Retail 1 Retail 2 Retail 8 Bank 6 Retail 3 Bank 2

FMCG CUSTOMER

FMCG CUSTOMER

France

FMCG CUSTOMER
Bank 5 Retail 7 Bank 3 Retail 4

Italy

Retail 5
Retail 6 Bank 4

Communication, channelled

Deploy

Supply chain management

Scale
45,000 tonnes paper 40m through mills and merchants 850m envelopes 11m 41m on outsourced product 30m on post with Royal Mail 3m on data lifestyle and specialist

Communication, channelled

Technology services

MANTL

Customer enabling technology

Customer communications management Facilitates process streamlining Real-time quotes driving choice and cost efficiencies Brand management and consistency

Communication, channelled

Deploy

Partner with the best

Communication, channelled

Integrating the value chain for Barclays

Communication, channelled

Deploy

A case in point

Communisis has integrated the value chain and is enabling significant cost savings and cost avoidance to be achieved within this contract
Head of Procurement, Barclays

Communication, channelled

Deploy

A case in point
 Communisis provided a fully holistic approach to integrating and co-ordinating the separate business functions Transforming the way documents are created  Providing a truly integrated print logistics solution to manage stock levels and distribution schedules seamlessly into the complex branch network Eroding boundaries between the Banks business units  Consolidating the supply chain and aligning it to the Banks corporate objectives

Communication, channelled

The Investment Case

Communication, channelled

Investment case

Summary
Management
a strong team with a record of successful delivery

Technology

 a reputation for manufacturing excellence and innovative solutions

trusted to deliver personalised communications accurately, securely, reliably and at scale a differentiated offer a record of achievement

Competitive position Profitable growth

market trends that play to our strengths in the UK and internationally an established portfolio of blue-chip clients strong new business pipeline

Quality of earnings

two thirds of revenues underpinned by multi -year framework contracts robust financial discipline

Dividend

a progressive policy and an attractive yield

Communication, channelled

Thank you

Communication, channelled

MRK00042