GAT COMMUNICATION SKILLS NOV 2006 Question 1 a) (1) (2) (3) (4) (5) b) (1) (2) We leave out

very important options, including the option to do nothing We do not commit adequate resources into the process PART ONE

Identify and define the problem Develop different options or alternatives for solving the problem Determine the value or adequacy of each of the alternatives Choose the best alternative Implement or put the selected alternative into effect and monitor its performance.

PART TWO Section A Question 1 Informal communication is communication that exists as a result of social interaction among individuals at the work place. It does not use the formal channels of communication but may move in any direction. Some of its benefits are: management may use it as a feedback mechanism to know what issues are important to workers or affecting them management may also use it to pass information quickly to the workforce it may be used to predict employees possible reaction before a new policy is introduced.

Question 2 Words can constitute a barrier to communication under the following circumstances: (a) (b) when they are unfamiliar to those for whom the information is meant they may mean differently to different people

(c) (d) (e) (f) Section B

when they are technical when they discriminate against one sex, often female when they type cast those with disabilities when they stereotype by race, age, etc

Question 1 Candidates are expected to talk about the following: the occasion 10th milestone appreciate the achievements that this company has listed share the joy with them and congratulate them wish them continued success and express the hope for a long lasting relationship with your company. It must take the usual format of a formal letter writers address recipients address date of letter subject salutation complementary close and writers name

Question 2 The basic information required here is the date, time and venue of the interview As a letter, the following must feature in the presentation the writers address the recipients address date of letter salutation topic/subject complementary close 2

name of writer

PART THREE 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Intercede adjourned product possession acceded sleeping broadcast begun laid had told 20. 11. 12. 13. 14. 15. 16. 17. 18. of from in at nevertheless despite among isnt he? 19. would wont you?

PART FOUR Question 1 This is an oral report and must be written as such. Candidates may use their own ideas. Possible causes may include: strike action by workers enforcement of a court order direct action by security agencies, etc

Candidates must present their information chronologically or stage by stage according to how the events unfolded. The arrangement is just as in the written report except for one major difference a final summary bringing together all the important information, analysis, conclusions and recommendations in the report. Question 2 3

Candidates may use their own ideas but these must be convincing enough to score higher points. Each point must be discussed on a separate paragraph and the main presentation must be done under: the introduction, the body and the conclusion. This question is meant to test candidates language proficiency. Candidates who demonstrate this will score high marks.