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This phase requires putting expectations into place. Expectations may be refinements of existing plans or they may be more formal outlines. The leader must describe WHAT targets are and HOW team members will deliver on those targets. The leader must first formalize the organizations vision, values, valued behaviors, strategies, and goals. Valued behaviors define what a good citizen looks, sounds, and acts like in the organization. The leader shares all these with team members and secures team member commitment to them. Plans, decisions, and actions that serve the organizations vision, values, strategies, and goals are supported; those that dont, are not. The leader then engages team members in discussions to gain agreement about their individual goals and standards, and describes accountability systems to ensure goal delivery by every player (including the leader!). Your Third 30 Days Mantra: ALIGN The final phase of my recommended 90-day plan requires the leader to align activities to declared expectations. Effective accountability means the leader utilizes a combination of positive consequences and negative consequences to maintain traction towards desired outcomes and citizenship by all team members. Positive consequences may include praising progress and accomplishment, honoring teamwork and cooperation, delegating earned authority and responsibility, and increasing trust of a team members independent action. When the playing field is well-defined (vision, values, strategy, and goals are clear), talented team members streamline processes, solve problems, and increase efficiency. Negative consequences may include clarifying goal standards, redirecting to ensure the team member understands how the work is to be completed, reinforcing valued behaviors, and, when necessary if talented team members do not apply skills, reprimanding to clarify expectations and deadlines. NOTE: never reprimand a learner if a team member hasnt demonstrated required skills, the leader needs to be in skill building/coaching mode. If, after coaching, a team member is still unable to perform to standard or to behave according to the organizations valued behaviors, progressive discipline is in order. If that doesnt align behavior, lovingly set the team member free (from employment with your organization). Following these three keys over 90 days will enable many leaders to increase clarity, align activities, and create discretionary energy in their organization. What is your first 90 days experience as a leader? Share your insights, comments, and questions in the comments section below. Download your FREE excerpt of Chris newest book, #CORPORATE CULTURE tweet.
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