Shashank kumar

Address: h-39/4 East Vinod nagar

Delhi 110091 Email: shashankkumar1987@gmail.com Cell-+91-9650606218 Professional Objective To reach a challenging position in the IT Infrastructure Services field where I can contributes the best of my skills and efforts for the growth of the company as well as me to gain an experience from your organization. Career Summary Having More than 1 Years of experience in IT Infrastructure Management, IT Helpdesk, Technical support & excellent customer handling skills. Implementation of small IT projects.

Professional Expertise 1 Name of Organization: HCL Infosystem Ltd 2nd Jan 2012 to 27th Dec 2012 Responsibilities: Working here as Sr.IT Executive and deputed on RFCL Ltd Corporate office. Provide L0 to L1 desktop support to 70 corporate users onsite and offsite on windows platform. Support and mange 3 remote locations in India through remotely and phone. Remotely, chat & Voice Support to remote located user. Support on hardware, operating system, network connectivity, antivirus and all in house application issue. Manage and support on windows server 2003 or 2008 AD/print/file/dhcp server. Maintain daily IT checklist.. Handling antivirus related issue such as virus issue,defenation update,Installtion of antivirus etc Mange & troubleshoot network (LAN or Wi-Fi) related issue .. Install, configure and maintain printers (network and local) of Xerox, HP, cannon. Configure and troubleshoot email related issue of MS outlook or Outlook Express. Support on Video conferencing & setup for meeting room of VIP users meeting. Coordinate and manage relationships with vendors that provide hardware, network and other support. Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service desk & ticketing software tools like remedy and UCD Route problems to internal 2nd and 3rd level IT support staff for further process Recording/tracking incidents and complaints and keeping end users informed about the status/progress. Escalating call to the senior management team as per the internal escalation matrix. Monitoring of Application and Backup Servers Installation of Symantec Anti-Virus Update, O/S & other relevant softwares updates.

2 Name of Organization: Naveen Technology Pvt Ltd. from 2nd Feb 2010 to 30th Aug 2011. Responsibilities: Remotely, chat & Voice Support to remote located user. Support on hardware/operating systems/softwares/email/network /printer related issues.

Installation, formatting of operating system (XP /7/2k8) and user data backup and restore. Responsible for ID creation/group assigned/Internet access/folder access etc. Configure, troubleshoot & backup and restore email issue on Ms outlook 2k7 or 2k10 Support and resolve network LAN or Wi-Fi connectivity issue of HCL corporate office. Support to VIP user on Laptop /email/Blackberry/Smartphone/Ipad/data card/vpn devices. Meeting room setup and video conferencing support to VIP user.

Coordinate and manage relationships with vendors that provide support on hardware, network, etc.
Knowledge of service desk & ticketing software tools like SDMS. Maintaining hardware and software Inventory and follow all IT documentation process Plan and perform appropriate procedures, documentation, inventory assessment, & other procedures related to IT.

Route problems to internal 2nd and 3rd level IT support staff for further process
Recording/tracking incidents and complaints and keeping end users informed about the status/progress. Escalating call to the senior management team as per the internal escalation matrix.

Technical Expertise Installation of operating system (Windows XP, WIN7, 2K3/2K8) and Configuring Desktop/Laptop Knowledge of Active Directory, Disk Quota, and Safe boot Installation Installation and Configurations of AD, DNS, DHCP. Knowledge of LAN/VLAN, and Mobility device Installation, Configurations and Manage of Local and Network printers. Installing Active Directory and converting a normal Computer in to a domain. Configuring, managing and troubleshooting of Lotus notes and M.S Out Look. ITIL knowledge (Asset, Vendor, Incident, service request) Small IT project planning and implementation IT support to VIP user

Professional qualification Hardware & Networking from RBS Computer Education, New Delhi. Successful Completed Training on M.C.S.E (2003), from Evision Infotech pvt ltd New Delhi.

Educational qualification BCA from Integral University in 2009 with 56.8%. 12th from UP Board in 2005 with 62. %. 10th from UP Board in 2003 with 63%.

Strength
Ability to lead & a good team member. Ability to work independently and multi task in a fast paced environment

Personal Details Fathers Name : Umesh Kumar D.O.B : 15th Dec 1987 Languages Known : Hindi, English Marital Status : Unmarried Permanent address : H 39/4 East Vinod Nagar ,New Delhi -110091 Date: Place: New Delhi Shashank Kumar